IPad warranty question

Hi, I bought an iPad with retina display and Sim card in the US. It is defective (monitor issue) and within warranty period. I am now based in London, UK. Can I have it repaired or replaced here? Thank you

as far as I recall, yes, it's honored world wide.
http://www.apple.com/support/contact/
start here to find an apple store near you or to ask them specific questions.

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Why my ipad warranty doesn't match with date that i bought? I bought ipad 4 yesterday but as you guys know it was already discontinued.. Has my ipad been used?

Why my ipad warranty doesn't match with date that i bought? I bought ipad 4 yesterday but as you guys know it was already discontinued.. Has my ipad been used?
I bought in 14 january 2014 and the expiration said it will be in 5 september 2014
Is it mean that my ipad had been activated in 5 sept las year?
But the packaging is good and it looks like very new.
Please help me....
I bought in IT plaza in kuala lumpur, malaysia..
Heeellllppp...

The merchant told me it is new. And when they opened the box and turn the ipad on, the ipad asked me to activate first.
Is the 'restore to factory setting' can make us must activate the ipad again??

New ipad warranty

i bay the new ipad from one person but i found later the ipad warranty from USA and my country in saudi arabia they said if you have bill warranty will be valid other wise they will not support us can you help me is it true or how to solve this warranty.
i dont have bill.

You'll have to get the receipt/bill from the person you bought it from.
Did you register the iPad? Then Apple should have the warranty date info.
Service Answer Center - iPad
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
iPad Support
http://www.apple.com/support/ipad/contact/
Online Support Feedback
http://www.apple.com/support/feedback/
 Cheers, Tom

Will selecting 'Delete Account' in iCloud setting on iPad delete the AppleID account, or just delete it from the iPad in question?

Will selecting ‘Delete Account’ in iCloud settings on iPad delete the AppleID account entirely, or will it just delete the AppleID from the iPad in question?
I am trying to resolve a problem where someone tried to set up a second iPad on the same Apple ID account. I have partially solved the problem by creating a new Apple ID for the second iPad, but when I went to change the iCloud setting, my only option to change it was the 'Delete Account' button. I just want to make sure that I'm not going to accidentally delete the old Apple ID account because the fist iPad still needs to sync to that ID.

From the iPhone only.

IPad 3 warranty question.

Will apple or anyone by any means ask me for proof of any kind if i need to repair my iPad which is under warranty? I got this ipad as a gift and it brought apple care and i dont know exactly until what day or month but i know its until 2014 its covered. Now, If i take it for repairs will they ask me for anything? Such as

https://selfsolve.apple.com/agreementWarrantyDynamic.do

IPad 2 warranty question

Im from New Zealand, if i was to buy a iPad from Thailand, would the warranty be void? Also would there be any problems (i.e like american imported iPhones)

Unlike the iPhone where there is the issue of carrier lock, with the exception of the US Verizon model and those very few iPads sold and subsidized directly by cell carriers and so also locked, the warranty on the iPad is world-wide. Make sure you have a valid receipt, though. Service centers often require proof of purchase for devices sold outside of the country.
Regards.

Ipad warranty and aftercare

Dear moderators- please note that this is a genuine question, it is not a non-constructive rant or complaint, it is not off topic.
A 15 year old member of my party purchased an ipad2 in LA last month. She was told that as she lived in the UK she would need to purchase the Applecare premium. Later I returned to the store with her to question the necessity of the extra purchase. I was told that in the event of hardware failures she would be able to return the ipad to a UK Apple store for a free repair (within the initial 12 month period). Armed with this knowledge she asked for (and received) a refund.
Given that the initial advice was incorrect, I am not 100% confident that the latter is correct. Can anyone clarify the situation?
Additionally after the 12month period does the Applecare only cover hardware failure? Surely the likelihood of hardware failures in this period is miniscule.
Thanks in advance.
BTW MODS if I have posted in the wrong place then please move rather than delete my post, tnx

sorry guys...
I guess I phrased the first part of my question badly.
She was told that she HAD to take the AppleCare if she wanted any cover outside of the USA, ie she was led to believe that 12 month warranty was limited to the USA only, and that only by buying AppleCare she would end up with cover in the UK (with the added benefit of an extra 12 months plus phone support).
Later when I pushed the salesman on the subject he then said that the standard 12 month warranty would be honoured in the UK.
I assume that statement 1 is false, what about statement 2?

Ipad warranty after 13 months old

Hi
Having posted an earlier question on my wife's ipad dieing today she had a genius appointment only to be told sorry it's dead, 13 months after purchase and that's it!!!!!
Feel robbed, I have multiple other apple products and whilst they are all fine I really expected more.
They advised taking it back to where we bought it (Sainsburys uk) and talk about European 2 year statutory warrantys.
Can anyone offer any advise on this?
Thanks
Simon

Hello Simsqu24
Apple offers a 1 Year warranty from date of purchase for any manufacture’s defect. The United Kingdom offers something different and a consumer law that is completely different. Check out the pages below for more information.
Apple Products and EU-wide Consumer Laws
http://www.apple.com/uk/legal/statutory-warranty/
Apple One (1) Year Limited Warranty - (UK and Ireland) For Apple Branded Products Only
https://www.apple.com/legal/warranty/products/ipad-english-uk.html
Regards,
-Norm G.

Refurbished iPad 2 Questions

I just order a refurbished iPad 2 but I have a couple of questions. If my iPad is jailbroken, will apple still fix it if it has to do with a internal problem ? And if I got my iPad from the states and return to Canada, will Canadain apple retail store help me ?
Thank you

if it's jail broken the apple store won't touch it. you voided your warranty when you did that and it doesn't matter if there's a mechanical issue (same if your ipad had a bad button then you dropped it, oncce you drop it and do that 'accidental damage' the button doesn't matter)
as to us vs canada, it's my understanding that the apple warranty is world wide.

IPhone 5s Password and iPad App Question

Hello,
I was interested in purchasing my first smartphone and was thinking of getting the iPhone 5s. But I have a few questions I would like to ask before making a decision. Can you run an application (from iTunes) that is for an iPad and run it on an iPhone if the IOS version requirement is high enough? I am hoping I can run the "MyTunesProHD" App which requires IOS 4 or higher. It says that it is compatible with the iPad. But I would like to know if it is also compatible with the iPhone since it is higher than IOS 4.
My next question is concerning the Fingerprint Touch ID feature with the iPhone 5s. Does it have the option of using a standard password like the older iPhones? Or is it Fingerprint Touch ID only? If it is Fingerprint only I will choose a different phone (currently considering the iPhone 5 and the Samsung Galaxy S4 as an alternative). Personally I don't like the idea of using my fingerprint.
Regards,
Joshua.

Hi Joshua,
The MyTunes Pro app in the iTunes app store shows that it is compatible with both the iPad and the iPhone. So, if the developer has made it compatible with iOS7, then you would be able to use the app you have already purchased for both devices.
You do not have to use the fingerprint security if you don't want to:
http://support.apple.com/kb/HT5883?viewlocale=en_US
Cheers,
GB

Headphone warranty question

When requesting service for headphone replacement, do I need to sent both my Iphone and headphones to UPS or just the phone?

You take the machine to get repaired at http://www.apple.com/uk/buy/ locations which are authorized service centers. If you are planning on selling the machine, be sure to follow these tips I've written up:
http://www.macmaps.com/selling.html
In some cases, there are some repair shops which do work for less than Apple that have a good reputation:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Some of these will repair machines from the U.K. as well.
Also note, if your machine is under 1 year old, it is still under a hardware warranty. If you had bought AppleCare, you might still have coverage on your hardware for 3 years from the date you purchased your computer, but you would have had to buy it in the first year to get that coverage. Many of these questions can be answered by AppleCare representatives. Now if the damage was caused because you dropped the machine, normally that is not something covered, or obviously damaged yourself. That's when you have to pay out of pocket for the parts and labor yourself even if it is under AppleCare. AppleCare usually makes the final determination of whether or not it is something they can cover. So I suggest calling them at least to see what the cost will be.
This forum is just a user to user forum for technical help which Apple monitors for constructive feedback (i.e. no ranting or blaming).

Battery issue and warranty question

I bought my macbook pro in Dec 2007 and really love it. Fancy interface, easy usage. And after almost a year in Nov 2008, my battery went bad. Only last for 45 minutes, I check my serial and it said I'm still under warranty so I went to the nearest apple store which is in Glendale Galleria and got a free replacement battery without any problem.
Things went well until now, my macbook pro appeared to be shutdown automatically within 10 minutes of usage eventhough I still have like 90% left. I tried everything but still.
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
This is my batt info
Battery Information:
Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 4935
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 5361
Health Information:
Cycle count: 35
Condition: Normal
Battery Installed: Yes
Amperage (mA): 625
Voltage (mV): 12568
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: Yes
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x003d3bf9
Charging: Yes

YungYang wrote:
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
Unfortunately there's no one here that can answer that question. This is a user-to-user discussion forum. As all service issues are handled on a case-by-case basis by Apple there are two people that can assist you further:
1.) The agent that picks up the phone when you call (800) APL-CARE
2.) The Genius at the Apple Retail Store that sees you for your appointment
That's the next step at this point, we can speculate here till we're blue in the face.

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Does Apple iPad warranty cover cosmetic damages?

I have the iPad smart cover on my iPad 3 and after some time I've noticed a few scratches on the side of my iPad. Only a cosmetic thing, but wondering if apple one year warranty covers cosmetic damages. It was their faulty cover and error in creating a protective cover. So, again, will the warranty over it?

I'd take it into an Apple Store and ask, but I doubt the one-year warranty will cover minor stuff like cosmetic damages. I imagine it only covers problems like the iPad just suddenly dying on you for no reason. It might depend just how bad the damages are, too.
HOWEVER, if you really really don't like the cosmetic damages you can get AppleCare (I think it's around $99 for iPads) and they'll replace it for you rather than having to pony up $500+ for another iPad.

IPad Warranty (Or lack of)

I am somewhat puzzled. I went to the Apple Technical Support Center here in Singapore to have my iPad checked (This is my second iPad) for Compass problems. They confirmed I had a problem and also uncovered another problem which I don't remember and does not seem to affect my work, obviously. They informed me that iPads don't get repaired but rather get replaced. Then they noticed a slight dent on the casing (Which I had not noticed before) and told me that although my issues were absolutely unrelated to the dent, they could not solve my problem
So basically, my iPad is NOT covered under warranty because of this dent, even if I just want to get my problem repaired. I don't care about a new case.
I must say, I've been a loyal Apple customer for 34 years! And although I love Apple products, I am ****** at this policy!

Because this is a User Forum, this communication is aimed at keeping the Users properly informed. And as explained previously, Apple Techs confirmed that my iPad problem is absolutely not related to this dent (Could almost be called a scratch - very small), and that IT IS a material defect. But because it's a "replace" policy only, my "unrelated" problem cannot be addressed. In other words, cannot be repaired, even though they admitted it was a material flaw. So I will live with that decision.
I know some users would want to know this before buying. This is what I grasp.

IPad warranty question

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