Headphones no longer work after being plugged into speaker

Hi i purchased a ipod touch 5th generation 32 gb bundle from target just over a week ago which came with the iCoustic 20 in 1 Accessory kit Model No : IC184. After plugging the ipod into the supplied speaker this morning trying to listen to music it kept making stacic like noises and changing volume it was alwful to try and listen so gave up and went back to taking it off speaker and playing it back through apple headphones but now after being plugged into the speaker the headphones wont work its just a buzzing sound if you turn the volume up all the way loud the music will come back through headphones then when turning it down it cuts out again or if you manage to get the music it will stop after a couple of seconds. I have done a factory reset but it has made no difference.Please help have a very upset daughter it is frustrating do we take this back for a refund and get a new one if so how do we keep the music and photos etc she has on this one? Thankyou.

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R".
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.

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Try the following to rule out a software problem
- Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R".
- Reset the iPod. Nothing will be lost
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Message was edited by: Rickd3333
Message was edited by: Rickd3333

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11:31 PM Saturday; August 11, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
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 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Headphones no longer work after being plugged into speaker

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