Help! $42 vague surcharge in addition to gov and other fees!

Help!... I just got my first bill and in addition to all the plan fees, government fees, taxes and other surcharges, is a vague Verizon surcharge that raised by bill by 33%. My bill went from an outrageous 112.00 to an outrageously egregious 154.00! 154.00 a month for limited talk and limited data! How could I have comparison shopped if they slip a vague charge like that in? Of course, there is no customer service link anywhere to contest this.
A - How do I contest this?
B - How do I early terminate this contract before it bankrupts me?
Please help, my wife and I may have to eat cat food to pay for this plan... and my wife hates fish.

Bill Period: September 09, 2012 - October 08, 2012 Need-to-Know Information | Explanation of Charges
Previous Balance
$0.00
No Payment Received
$0.00
   Balance Forward
$0.00
Monthly Access Charges   Important
Monthly access charges for new accounts or existing accounts with recent plan changes may reflect a prorated (partial) month's access in addition to charges for your next month of service. Your next month's bill should be closer to what you were expecting provided there are no changes to your account. For more information, Go to Charges by Line.
$101.99
Usage Charges   Important
In some cases, changes made to your account during a billing period may result in prorated (partial) charges and prorated allowances. You will receive a full month's allowance next month, if you don't make any additional service changes to your account. Usage charges can occur if you exceed a full or prorated allowance(s) during the billing period. Go to Charges by Line page.
Voice
The "Voice" section of your bill Includes charges for voice calls, including calls that exceed your Plan's minute allowances, 411 Search, Long Distance and other calls.
$0.00
Verizon Wireless'              Surcharges and Other Charges & Credits
Verizon Wireless Surcharges - Includes charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us by the government. Other Charges and Credits - includes charges for products and services, and credits owing. More Information
$42.63
Taxes, Governmental Surcharges & Fees
Includes sales, excise and other taxes and governmental surcharges and fees that we are required by law to bill customers. More Information
$9.40
Total Current Charges
Includes all charges for your current billing period. It does not include past due charges.
$154.02
Total Charges Due by November 03, 2012
$154.02

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Any advice we truly be appreciated, or if someone has a way to get a hold of upper management that would be a huge help.
Thanks
Jason

I am in need of help or advice and do not know where else to turn other then here. I am trying to get in touch with upper management in reference to my account.
I recently purchased a Note 3 on the edge program only to be disappointed with what was to follow. On the first day of owning the device I was truly fascinated with all the option that I now had in my hands. Along with the capabilities of the device itself. On day two the device deactivated itself, not really sure how this happened and of course either was tech support but after an hour and a half on the phone they ended up telling me to put a different sim card in the phone in order to get it work correctly. At this point I was kinda of skeptical of the device, considering this was only day two of owning it. Sad to say, but my intuition was absolutely correct. A few days later I started having issues with the camera, so i took it in to the store to have them swap it out since it was still under the 14 day period, only to be told that there was nothing wrong with the device. I tried to explain to the sells rep that the pictures where coming out blurry and showed him a few examples. Of course the rep fed me full of nonsense in order to keep from swapping the phone out. A few days later I started having issues with incoming calls, I would have to say "Hello" a minimum of three times before the person on the other line would hear me. I then called Verizon and told them I wanted to have the phone replaced and explained to them that maybe I just got a lemon, no harm, no foul, just to send me a new phone and call it a day. Well I was sure in for a loop, the rep explains to me that only the stores can swap out or replace the phones with a new device. I tried to explain to the rep that the stores here are notorious for misleading customers so they do not have to replace or swap out the devices. The rep again told me there was nothing I could do unless i wanted a certified pre-owned device. I told them I would attempt the store again. After numerous times calling in to tech support and visiting the store, the issues with the device increased. I was now having camera issues, call issues, phone calling itself in my vehicle all the time, screen going grey, charging issues, and the last people stating that I was echoing.
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At this point I call back to Verizon wireless and ask them what they would like me to do, since they won't swap it or let me ship it back. They agreed to replace it with a certified device, and of course out of frustration I agree. Naturally after cooling off and talking with my wife, we had both agreed that this was unacceptable especially since we where paying full price. I agreed with her and called Verizon the next morning and told them to cancel the order, they agreed and of course after an hour of telling my whole story, which sorry It would be a novel it I wrote everything that happened, they agreed to have their manager call me back in four hours. Well we have all heard that before, I definitely wasn't going to hold my breath.
A day passes and I call back to find out what the status was on the new device, only to be told there is no new device. They get me over to tech support, since apparently they are the only ones who can replace a device with a new device, and after an hour and a half I am told I would have one shipped out next day air, that it had been approved by upper management. They explained to me to refuse the one that was coming, since they never canceled it, and use the prepaid label I had to ship the original Note 3 back. Of course not using my head I do just exactly that, so now I have no phones and guess what, the one they said they where going to send me, it is sitting out there in la la land.
I call back on my day off, I actually spend 6 hours of it on the phone with verizon, to be laughed at, lied to and belittled by verizon employees. I finally get a manager by the name of Natalie Thomas, she explains to me that first she needed to receive the original device in her warehouse before she could do anything. She also explained to me that she would check it everyday until it got there and once it did she would be in contact with me. She also gave me her email so we could communicate back and forth. It was all great until verizon actually received the phone, after that she has no longer answered any of my emails or calls. I am still without a device and being charged for it. Now every time i called in, everyone had seen the order for the new device, except for Natalie Thomas.
It has now been four days and I have still not heard anything, so I went a head and paid my bill minus the fees for the new device only to receive an email 7 hours later threading to suspend my account and be charged more fees. So, naturally i call them and speak with Cynthia, she explains that she also sees that same order that has been in there since the 29th of May but is unsure as to why it has not shipped. She explained to me forutantely you got in touch with the same department that did the order so they could take care of it. She then told me a manager would call me back in 30 minutes to finalize this order and get this phone finally on its way.
It has now been 4 hours and I have still not heard anything. So, with all this said and done, minus a few other calls, does anyone know how I can get in touch with upper management to get my account resolved? I know have a $699.00 bill for a device that I do not have, no Note 3, and all the fees to go with it. I'm not sure calling will do anything since I can't get anyone to call me back anyways.
Any advice we truly be appreciated, or if someone has a way to get a hold of upper management that would be a huge help.
Thanks
Jason

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- Holding 3 fingers down in the screen in case my screen curtain was enabled [Nothing happened with that either]
- Putting it face down over my knee and slapping the back in case a cable was lose [Done this repeatedly and nothing happened]
I don't know what's wrong with it and I've been searching for solutions for about 2-3 hour's now. I'm hoping someone here might be able to help me as I would like to go through as many options as possible before trying to take it into the apple store.
[Side note I had also just updated my iPad two nights before the problems began to occur to the iOS 8 technology.My version of iPad is the iPad 2 with 16GB of memory. I'm not sure how much information will be relevant but I'll give as much as possible is someone is able to help me.]

Apple does not replace screens and your iPad is clearly out of warranty, not that accidental damage would be covered anyway. If you want to try to have your iPad fixed, there are 3rd party repair centers you can try. In your google search bar type the following:
"ipad repair "xxxxx"
Put your city in the "xxxx" for example, "tampa, fl"
There will likely be some options you could investigate.
Or, you could sell your iPad, even damaged to Gazelle.com and get yourself a shiny new iPad. And if you do, make sure you add AppleCare+ for $99. This not only increases your Apple technical support for two full years, but would get you up to two iPad replacements at $49 each.

I am having trouble accessing student videos that have been made in iMovie and shared with me. Some will open and others will not. Please help

Why can I open some of my student iMovies, but not others. All have been saved as mp4 files.

Cool handyandy42!
I'm happy I could be helpful, with solving your problem!
Also, I notice that you have marked your question as answered, but have not utilized the Helpful or Solved options. That may be intentional, but, if you are not aware of the benefits, of using that function, here is some information.
When you mark the appropriate posts as Helpful (5 pts) 2 available, or Solved (10 pts) 1 available, you are Thanking the contributors, by awarding them points.
In threads with multiple replies, it also alerts other readers, to which answers may have been helpful, or solved the issue.
This info, and more, can be viewed by clicking on
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Specifically What are question answers?.
ali b

HT201304 It would be tremendously helpful to be able to access, set restrictions, and make changes from the parents device to all devices under the same iTunes account, so that I could make changes to my kids devices without physical access.

Please help!
It would be tremendously helpful to be able to access, set restrictions, and make changes from the parents device, to all devices under the same iTunes account, so that I could make changes to my kids devices without physical access.
I understand that I can set up a different Apple ID for the kids devices, or take physical control of the device and make the changes myself. However, my teenage son is technically savvy enough to have a job in Silicon Valley, as are most young people these days. However, in order to access his devices the current way, I first have to bypass the four digit pass code. This starts a fight of why I need in the device and continues to escalate. The argument that I am the parent will gain access but the fight is simply exhausting, and quite frankly shouldn't have to happen at all. He is not yet an adult, he did not pay for his iPad or iPhone and I, as a parent, should have not only have the right to change options at will, and from anywhere, but look at history or current activity when I feel like it.
I currently have the settings where app and in-app purchases require my password to be put in, and he must come to me to type it in, but I need more control and would like, and should be able to access any of our six devices and make individual changes simply by logging in to my account, with my password.
If I can see all my devices on the "Lost My iPhone" app, this technology should be easy to make happen.
C'mon parents! I have a pretty good kid, given all things that they can get into, but I am not stupid. For everything I see has been done, there is much more I haven't seen. I want my children to be kept safe and be able to know what they are looking at or listening to. We parents are the only ones who know our beliefs and what our kids can handle and when.
Thanks for any support or information that I may be missing in order to fulfill my request.

There are mobile device management solutions that can do this, including in Apple's OS X Server system, but most parents generally find that setting this up is more work than it's worth. If you're interested, though, there are a couple that at least purport to be free (I don't know if there are any hidden "gotchas"):
http://www.unwireddevicelink.com/features/
https://meraki.cisco.com/products/systems-manager
and Apple's system:
http://www.apple.com/osx/server/features/#profile-manager
I don't think any, however, allow you to see current activity or browser history. iOS doesn't expose those to access from MDM solutions, to the best of my knowledge.
Regards.

Since I installed ios 6.1 in my iPhone 4, I can't sync it with iTunes. Can annyone help me? I have already reinstalled iTunes and reseted the iPhone, but it still doesn't sync. Thank you.

Since I installed ios 6.1 in my iPhone 4, I can't sync it with iTunes. Can annyone help me? I have already reinstalled iTunes and reseted the iPhone, but it still doesn't sync. Thank you.

Hello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling

Help! $42 vague surcharge in addition to gov and other fees!

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