HELP - Can no longer digitally sign documents on Adobe Acrobat Pro ver 9 ?

Was able to for the last 8 - 10 months then 2 weeks ago it stopped (intermittently). Now when I go to sign I get through the process and can see my signature on the docuemnt but then I get this error "creation of this signature could not be completed" unknown error - support information CSigDict-1938" and cannot save it.
I deleted my signature and re did it but that has not helped. I am running Windows 7
thanks

Support information has a value as long as the product is supported. I believe Adobe ended Acrobat 9 support about a year ago. Even if there is a problem in the product (and the support information usually indicates a problem in the product) it will not be fixed since the support for this product has ended. Upgrade to Acrobat XI, it is so much better for digital signing than 9.

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Update 9.1.2 breaks digital signing documents in Adobe 9 Pro on Windows XP

I am able to digitally sign documents using an Aladdin eToken Pro 64k with a fresh copy of Adobe 9 Pro for Windows. However when I update to version 9.1.2 digital signing fails with an "error encountered while BER decoding". Signing still works on Vista and Adobe 9.1.2 Pro. I've checked to make sure none of the settings relating to digital signing changed during the update and none have. Anyone have any ideas on how to correct the problem?

Hi Nick,
First up, there was a small error in my previous post. I said the version of Acrobat (and whenever I say Acrobat I really mean both Acrobat and Reader, but I'm too lazy to type both) that was modified to fix the bug in SHA-1 fallback was 9.1.3, but I really meant 9.3. Sorry about that.
I saw your post from yesterday (http://forums.adobe.com/thread/563601) where you broached the BER decoding error, but in the post above you said signature creation isn't failing any more, so hopefully some update has fixed the problem.
Here's a little bit about the BER Decoding error. During the signing process Acrobat writes the entire file to disk (which is why you always get the Save As dialog as part of the signing process) in the signed state with everything but the actual signature. However, it does leave a hole in the file where the BER encoded cryptographic data will reside once it's be computed and formatted. One thing that is created before the actual signature is the signature appearance. The signature appearance in the form field isn't really the signature proper, but just a graphic representation of the actual signature. The reason that the signature appearance is written to disk before the signature is created is because it too is part of the signed data and must exist before the actual signature is created.
In a perfect world, after the file is written to disk, the cryptographic signature is created and written into the hole in the PDF file, and the signing process completes without any problem. However, if we get to the point that the file has been written out, but during the actual signature creation the process fails, that hole I mentioned isn't filled in. It's not really a hole per se, but a block of zeros that act as a placeholder for the BER encoded data. Because there was some sort of failure and Acrobat didn't get the signed data back from the hardware device what you end up with is a PDF file with a signature appearance, but no real signature in the file. When you click on the signature field Acrobat tries to validate the actual signature, it finds the block of zeros where the signed data was supposed to be, it tries to decode the zeros and gets (as you might well imagine) nothing back and displays the BER Decoding error.
Let leaves us with why didn't Acrobat get the signed data back. When using hardware devices, such as tokens or smart cards, the actual cryptographic signing (the encryption of of the digest with the users private key) takes place on the device. Acrobat (nor any other application) doesn't have access to the private key, which is what makes hardware devices more secure. It's up to the device to sign the data and send it back. If there is any kind of breakdown in that communication channel (which I mentioned in my previous post) the signature creation doesn't reach fruition and you're left with an unsigned file that looks like it was signed because there is a signature appearance.
This is a case where we are providing technically correct, and utterly useless information. It's true that we can't decode a bunch of zeros, but what we should be telling the user is there is no signature (it's kind of like the Matrix where there is no spoon ).
I hope this helps explain what you're seeing. If the the signing process breaks down again please make sure you are using the latest version of Acrobat/Reader and the token software is up-to-date. If everything is current and the problem returns please let me know.
Steve

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......meaning.......
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Support information has a value as long as the product is supported. I believe Adobe ended Acrobat 9 support about a year ago. Even if there is a problem in the product (and the support information usually indicates a problem in the product) it will not be fixed since the support for this product has ended. Upgrade to Acrobat XI, it is so much better for digital signing than 9.

Unable to sign documents in Adobe Acrobat Pro?

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People with Adobe Reader or Pro 8 can. Here is a link to one of the documents:
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I'm also attaching the document.
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I cannot say for sure, but some of the technology the government uses (like the IRS) uses older technology that is no longer support in version 9. For example the IRS tax forms cannot be fillied in and saved using Reader 9. My bet your seeing a similar problem. There is no workaround. You will need to go back to Reader 8 or get Acrobat 9 Pro or Standard.

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Pekka
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Thanks Ben,
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HELP - Can no longer digitally sign documents on Adobe Acrobat Pro ver 9 ?

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