HELP - CF8 administrator not loading

We recently downloaded and installed the trial version of CF8 becuase of issues we were having withour website. it appeared that was going to be the fix so we purchased the software. (CF8 Standard). I got the license and wanted to apply it but I couldn't get into the administrator program. I was told that it could not be applied to the trial version and I would need to uninstall and reinstall from the download. so I did. when I went to install the software it asks for the old serial number. which I don't have one. the screen gives another option to choose Devolper. I chose that and entered the serial number. I went through thte install with no errors and clicked finish with the check to open the administrator. well no matter what I try I cannot open it. I've tried the port 8500, localhost, 127.0.0.1, you name it. the message is that the page cannot be displayed with a 400. I called customer support and they said it was technical but tech support isn't helping me. I found several articles pertaining to the same thing but none worked for me.
I really need to get this going since our website is not working becuase of it. any help would be apprciated.
Thanks

@Techy_20, are you sure CF is indeed up and running? You could have JRun start but the CF web app (within it) not running. You can't rely solely on seeing the jrun process running or not. Also, have you looked at the logs (both cf/logs and cf/runtime/logs) to see what they may report?
You say that the Admin is not "loading". Well, the admin can be started a couple of ways, either using your external web server (IIS, Apache, etc.) or via CF's internal web server. That is a choice on installation (or that can be changed later using the web server configuration tool). Do you recall what choice you made on install? And since this is on Windows, and CF8 Standard, are you on the box where CF is installed? If so, use start>programs>adobe>coldfusion 8. Do you see the Administrator choice? What happens when you choose that? And if you're not on the box (or want to open the admin remotely), still, try that first (on the box). What happens then? You may learn a lot from trying that, before trying to access it remotely.
Let us know if any of that helps.
/charlie

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System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks) +0
System.Reflection.RuntimeAssembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks) +39
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System.Web.Configuration.CompilationSection.LoadAssemblyHelper(String assemblyName, Boolean starDirective) +618
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System.Web.Configuration.CompilationSection.LoadAssembly(AssemblyInfo ai) +130
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System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +9079228
System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +97
System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) +258
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Hi,
Is it true that you're using IIS to host the application? Could you check whether the process is x64 or x86 one via task manager or config in IIS manager?
http://blogs.msdn.com/b/rakkimk/archive/2007/11/03/iis7-running-32-bit-and-64-bit-asp-net-versions-at-the-same-time-on-different-worker-processes.aspx
Allen Chen [MSFT]
MSDN Community Support | Feedback to us
Get or Request Code Sample from Microsoft
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

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