Help desk application written in coldfusion

Hello
I was assigned to re-create a help desk application using
coldfusion.
I am so far clueless from the business requirements
Know the IT dept is expanding to more than one geographic
location.
Is there a sample application written in coldfusion. Maybe I
can get an idea on functionalities and have some basis. BOOKS on
business / logical flow? Sample software written in CF?
Thanks

with some modification to the following wonderful project by
Raymond Camden,
http://lighthousepro.riaforge.org/
,you can have an idea on how to start. I am designing one right now
and it will take me a while before i finish since I could not use
the one by Ray (it requires CF7 and I have only 6.1). I will
appreciate it if you find one on the web and share it with me.
Mamdoh

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Help desk application

hi
do you guys know any help desk application product written in
coldfusion
we are thinking of buying or having someone to build for us.
thanks

Not sure if you've looked already, but a quick
Google
Search gives a few useful links such as
this
and
this
Good luck.

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Hello does any one know
Database design for Help Desk application.
ERD
Business rules and features
?

The best way to approach a database design is to write a
specification for the application. Document what processes the help
desk technicians will do. In the process, identify what pieces of
information they work with. When you have the complete
specification written, you can then begin grouping the pieces of
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a number, status, priority and a person to whom it is assigned. The
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number, e-mail address and a list of technical skills.
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sb

Hello,
Since they are not able to RDP the FS then they should need to access files using shared folders.
For that, you will need to share the root folder where your files are. Please give Full Control permission on it. Here, to manage their permissions, you can grant them what you want using NTFS permissions.
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This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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I also use CS5 (Design Suite) on a Mac. When I upgraded to Lion, Illustrator did not crash for me, but it (and Photoshop) was acting squirrelly and some of the features did not work at all. After six weeks, I reformatted my hard drive and reinstalled Snow Leopard. Now everything works perfectly.
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All the paths to CFCs are the same in my live production site. Can you be more specific as to what you mean by "RemoteClass aliases in your AS Classes and CFCs (if any) are correct."? How will the app know that the CFC is on http://myLiveSite.com instead of http://myDevSite.com? The only line of code that I have noticed that points to a URL is the endpoint in a file called _Super_XXX.as. And at the top of that file it says that the file is not meant for editting.
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Message was edited by: ace0215

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Help desk application written in coldfusion

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