Help getting worse and worse

When CS5 went out, i spend a lot of time here trying to undertand what happened to the online help.
I even stopped adding comment and being part of the community help because metric driven design is,
as far as the help layout is concerned, a very very bad idea.
My hopes were limited for CS5.5 and I really wanted Adobe to correct this in CS6...
I wonder what happened with the online help part of Adobe apps in general, and AE specifically.
I wanted to check some stuff on it, and it’s a complete disaster (at least in french).
All the links in the "what’s new in cs6" are pointing to Todd’s blog home page, not even to the related post, and it even links to it when the topic is not disscussed at all on the blog. Hopefully, they all comes with another link to the home page of video brain, not even to the correct course or anything.
I’ll be more specific; For a tutorial I’m recording, I wanted to check some info on the new material properties, because I’m not a 3D guy and wanted to use the correct french words and be sure not to mess-up.
So I went to the online help home page, got in the what’s new in cs6 page, then scrolled down to new material option where it linked me to Todd’s blog and video brain. Both on the home page. Because I didn’t care about watching a video, and needed to read some stuff in french to get the correct words, I went to the Layer & properties part of the help.
What a joy, 6 of the 7 topics wheren’t updated since january 1st (meaning no info about new stuff in CS6) and the only part updated is about 3D layers, yay ! So let’s open that page.
I got 8 topics, none with info about the materials, old or new, only basics info about rotating,moving, 2d/3d layers, intersecting... and, on this "Product affected: Adobe After Effects CS6" page, info about Photoshop 3D layers, a feature removed from the product.
That’s when I used that handy "search box", because that’s what I was told when I complained about how lame was the CS5 docs navigation compared to the CS4 one: the paradigm shifted from topic related discovery to keyword search related discovery.
Let’s try to find out some info for the "Options Surface" category.
it takes me to the community help results: http://community.adobe.com/help/search.html?searchterm=optionsurface&q=optionsurface&lbl=aftereffects_product_adobelr&x=0&y=0&area=0&lr=en_US&hl=en_US
The first AE related link is 7th on the list despite a search in AE related docs... And on the 4 AE related links, nothing to do with what I need. Yes, I know, I searched the french name, but shouldn’t I get community results in french , or at least, official documention results in french ?
If I select the "only adobe content" radio button, it’s worse. Less AE links, less relevant.
If I click "support" instead of Community help, it’s not better, still more links pointing to Illustrator or Photoshop than After Effects. At least, 1 link is related to 3D layers in raytraced environment, but not what I’m looking for.
Oh yes, now there's a topic browsing page. Let's have a try with that. Guess what ? Couldn’t find the info I was looking for.
Removing the breadcrumb navigation in CS5 help was an ugly move, but this new help system is just... I don’t know how to say it politely. I haven’t been satisfied with the help system since CS5, when you removed the very usefull, always on context and organised bredcrumb navigation on the left hand side of the screen. I wished you stoped the "search" paradigm and went back to the "organised" one. I know your metrics shows people love searching. But how many search does they have to go through before getting the correct result ? How many unsuccessfull search before they don't bother anymore ? Honestly I’ve never seen such a messy help, and it really is confusing. It even feels like Adobe doesn’t bother about it anymore, and that it’s now relying only on external content, giving the feeling that the only thing up-to-date are the links to videobrain/creativecow/whatever rather than the official content itself. Hopefully, the curators for these links only points to very good tutorials.
The other thing that is bothering me, is that we get more and more video content instead of text content. Don’t get me wrong, I love watching videos. But I also love to read the docs. It’s much more effective that trying to seek in the video for that special piece of info you are looking for (and there no way to know if the info you’re looking for is indeed in the video or not, or to "search" it's content).
And don't get me started on the Help App, I never understood why you did it in the first place. Not as inconvenient as the website, but nearly.
Not having an efficiant documentation is bad. I’ve been asking for an help redesign since CS5, complained in a blog post and on the community help forums. With this new non-sensical online help, where nothing is to be found easily, this will soon become mendatory. If Adobe doesn’t care for help anymore, they should remove it completly instead of making it less and less relevant, and more and more messy. If you have an email address where I can send this rant I’d be glad to let the right people know.
Seb

Thx for the reply Terri,
i'll probably send you a mail with more thoughts, but what I feel from your answer is that you didn't get the major issue I have with the online doc since CS5.
Sure it's nice to know that you'll fix your broken search engine and that you'll add some filters back (reference only). But the major issue here is your paradigm shift from indexed content to searched only content. Nothing can be found easily. Absolutely nothing. Either in localised versions or in the english version. The layout is nerve breaking, and the search results are really bad (but this is what you are going to fix someday soon).
For an online help to be efficient we need properly organised and Indexed content first, and then a powerfull search engine to find it if we don't know where to look. Right now, you've wipped out the index & organisation and just piled stuff here and there leaving us the only way you think we want to browse the help: search. And that's the problem. We are not able to browse the help anymore; We can only search it, and we even cannot rely on that.
Sincerly, go browse the CS4 online help. it was clear, and working like a breath with the always handy, and always displayed breadcrumb navigation. It also featured search. Now, go back to CS6, and tell me where is the improvment. No way to properly separate official docs, from adobe official blog posts, from 3rd party sites/blogs. Everything is mixed-up and unbrowsable. Even some of the "topic pages" makes no sens, as I demoed in my previous post. No way to keep on context. No way to explore more without returning back to the search results. Having more great content from 3rd party is really interesting, but it's poor integration with the official docs makes it an experience breaker.
When I'm in my app and need help, I need to first and foremost go to the official help, I need it clearly organised and with an understandable and clean layout. And when I'm on my topic and feel I need more info/ in depth knowledge, a link to 3rd party tutorials, free or paying. And it's not the experience I'm getting. And it's the experience I need. I don't understand how it became so messy, but honestly, I've never seen something like that.
Also, you've increased focus on video content. Yeah watching tutorial is cool. But video is not searchable. Video is not immediate. When I need help, I need to read the answer first to fix my issue, and then, if I feel I need to learn more, go to AdobeTV, Videocopilot, Videobrain & such to learn more stuff. Your enphasis on 3rd party and video content have shrank the volume of quickly available info. We need more text content, and more text content from within the official documentation, not from partners. Because once again, each time i'm redirected to a partner site, I loose context...
So please, stop focusing on search only, and bring back the much stronger breadcrumb navigation, bring back in front the official documentation, so the info precise, findable, and not dilluted.

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Apple getting worse and worse?

I am a huge fan and occasional user of Apple since the 80s and buy exclusively Macs since 2006 and have become a power user.
I buy the newest machine every 1-2 years.
I currently own an MBA 11, 2011, i5, 4GB, 256GB SSD. ( also Ipad, iphone)
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I am starting to look at Windows machines again if it goes on like this.
Anyone else like this? Any suggestions for help?

Please read this whole message carefully, especially the warnings, before doing anything.
1. The changes to your configuration suggested here should be considered provisional; they may not solve your problem, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is causing the problem, seek help from its developer.
2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.
3. You should either remove or update the following system modification(s), if an update is available from the developer:
N/A
and definitely remove at least the following:
† CleanMyMac
† DivX
† MacKeeper
† SIMBL
4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself. Please do your own research.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.
Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.
If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.
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Remove the "MacKeeper" crapware as follows.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions, nor do I intend to repeat the test.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
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Uninstall SIMBL as follows. Back up all data before making any changes.
Select Go ▹ Go to Folder… from the Finder menu bar, then enter the following text in the box that opens:
/Library
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Application Support/SIMBL
InputManagers/SIMBL.bundle
LaunchAgents/net.culater.SIMBL.Agent.plist
ScriptingAdditions/SIMBL.osax
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Print head alignment keeps on getting worse and worse the more I try to "fix" it

First off, I know that this question doesn't really belong in the mbp section, but since I am printing from one, I thought this would be the closest match.
I have an Epson NX420 printer which came with my 2011 mbp 13in for free (err... $100 off the original $95ish to be exact). It will turn 3 years old in less than a month.
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This is a printer issue and it's only covered under the Epson Warranty Program, which is 1 year. AppleCare has nothing to do with that.
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Dedup performance getting worse and worse

Hi Everyone
I am running Windows 2012 Server and using it for storing VEEAM backups of our VMware environment, and well as a lot of SQL database backups
Deduplication has been running well for the past couple of months (about 35Tb saved), but the performance seems to be getting worse and worse and it is now struggling to keep up with the rate at which new data is added
Checking task and resource manager it doesn't appear that the fdsmhost.exe is really doing much work at all. I see long periods of complete inactivity with no disk access which is not really what I would expect. The files deduped and dedup savings are not
changing either
Does anyone have any good information about factors affecting dedup performance. I've tried manually starting the dedup job with the priority and memory usage parameters to force it to high priority and give it a decent amount of memory but still no joy
We have recently added some more VMs to our setup so some of the backup files are very large (around 1.6Tb). is it likely to just be struggling with these large files?
Any clues or best practices?
Thanks
Harley

1) I can share current stats but don't have anything historically before things started to slow down
Volume                         : D:
VolumeId                       :
\\?\Volume{222fb
StoreId                        : {4D7E4D3E-EC7F-4
DataChunkCount                 : 79157302
DataContainerCount             : 2188
DataChunkAverageSize           : 27.09 KB
DataChunkMedianSize            : 0 B
DataStoreUncompactedFreespace : 0 B
StreamMapChunkCount            : 69269
StreamMapContainerCount        : 564
StreamMapAverageDataChunkCount :
StreamMapMedianDataChunkCount :
StreamMapMaxDataChunkCount     :
HotspotChunkCount              : 758605
HotspotContainerCount          : 21
HotspotMedianReferenceCount    :
CorruptionLogEntryCount        : 0
TotalChunkStoreSize            : 2.07 TB
2) There is no integration between VEEAM and MS as such. VEEAM just writes the backup files to a share and then Windows goes and deduplicates these at a later date. This was working fine for a couple of months but now seems to basically be doing nothing.
This is causing me to run out of space fast as a weekly full backup is around 1.6Tb and the nightly incrementals are about 200Gb each. When this was working they would all get deduplicated back close to nothing freeing up nearly all of the space. Obviously
this makes a massive difference. VEEAM itself is still working, but no deduplication seems to be happening
3) I probably wasn't very clear, but it is only SQL backups being stored on here and not any actual live databases. As the nightly backups don't change very much and are never accessed except in a restore they should be perfect candidates for deduplication
and do actually give very good deduplication rates.
I do notice that one of the items on your list is files approaching or greater than 1Tb
so maybe that is the problem as the weekly backup is one 1.6Tb file
Maybe i'll try to split the backups up slightly and see if that makes any difference. Thinking about it ..... before we adding the recent batch of servers to VMware the backup was around the 1Tb mark and it seems to have died around the jump to 1.6Tb

Skype is getting worse and worse

Until Windows 8 I was a happy paying Skype user.
Over the last couple of years the functionality is getting worse and worse.
After spending many hours/days/weeks searching and seeing that sooooo many people have problems likewise I decided to stop using skype and the payment.
How difficult can it be to make a normal working program? (I develop so I am able to jugde)
Actualy I only know software that improves haha.
The last 2 issues that appeared over the last half year or so:
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- skype popup screen apprears and I press the answering button - THIS USED TO WORK - now skype is starting up and the connection is gone/went wrong or whatever.
Don't talk about uninstall re-install etc. I tried everything. Skype uninstall is not even able to uninstall all the skype files ...................

To quit Skype you have to right click on the Skype icon in the system/notification tray and select "Quit". I don't see this changing, no matter the argument. This is by design and this is not the only program in the world that does this. If you want to shut down Skype with a single step then you can always do so with a shortcut on your desktop or a hotkey (using that shortcut). The following shortcuts will accomplish this:
http://www.pcdust.com/Downloads/Skype/SkypeShutdown.zip
If your AVG isn't automatically working properly, then best thing to do is remove it completely, then reinstall it again. It isn't the responsibility of an application to specially add itself to the exception list of any AntiVirus/Firewall. Any pop-ups or Security software exception-handling prompts would be a feature of that software. If it continues not to operate properly automatically (blacklisting new/update software installs), contact the maker of that Security software.

Why do i pay more and more money yet the service gets worse and worse -- all the way around.

First of all, someone need to repair this site, because now, for the last thee times I've tried to log in, I have gotten a message that my password and user name aren't matching or some such nonesense. Mind you, I have it written down, and log in once a month to ipay the bill.
No more. They'll get it in the mail.
This is on verizon's end. At first I had no problems but for the life of me, I cannot log into my main account, which I only do to pay the bill.
THAT is going to stop.
Next, I want everyone to realize here that my cellphone is still on hold, and it's been a ONE HOUR, AND TEN MINUTES AND I ENDED THE CALL. This is inexcuseable. Unacceptable. I won't pay more money for that crap, quite frankly.
I'm sure now I've been routed to a black hole, because when I called in, I was -- AND THIS IS OUTRAGEOUS -- routed five tims, five times, five times back to the beginning cue. It is outrageous. There are customer service issues and I'll bet there are even laws against this tyupe of fraud. I call, I expect to punch in the correct info, which I do, then get routed to the proper place. Instead five times I got booted back to the cue.
Hey, if it were so easy as they claim this 'IN HOUSE AGENT" AND THIS LIVE CHAT -- WHICH I WAITED 15 MINUTES FOR SOMEONE NAMED ALEX WHO CUT ME OFF, IT MIGHT BE A WAY TO DO. BUT NOT WHEN THE WAIT IS JUST AS LONG, THE PERSON ON THE END IS JUST AS RUDE, THE SERVICE STINKS SO BAD, AND YOU BET I WANT TO TALK TO SOMEONE,...
MY VOD DOESN'T WORK.
WITH THE BILL I PAY FOR FIOS TV AND INTERNET, IT BETTER WORK. I KNOW THEY ARE ENGAGING IN THROTTLING -- THAT'S BAD ENOUGH. BUT VOD NOT WORKING? BAD, BUT NOT REACHING SOMMEONE ON THE PHONE? WORSE.
I FAIL TO SEE WHY ANYONE SHOUDL CONTINUE TO PAY MORE AND MORE MONEY AND GET THIS CRAP SERVICE, AND THAT'S WHAT IT IS LET'S NOT HEAR FRON ANY SYCOPHANTS.
BUT I SEE THEY TAKE MY MONEY EACH MONEY. THEY SURE TO TAKE IT.
WHAT GIVES WITHT HE WEBSITE AND ME CONSTANTLY HAVING TO CHANGE MY PASSWORD? DOES ANYONE KNOW WHAT IT THE ISSUE WITH THAT? BECAUSE WHEN YOU ARE AGGRAVATED, AND YOU SAY OK, LET'S SEE IF THIS WEBSITE HELP IS ANY GOOD -- HYOU WANT TO BLOODY WELL LOG IN WITHOUT HAVING TO CREATE ANOTHER PASSWORD.
THEN YOU WANT TO GET SONEONE HWO HELPS, NOT AN **bleep**, OBVIOUSL,Y VERIZON ISN'T [PAYING MUCH YOU CAN'T GET ANYONE TO WORK NIGHTS.
I WILL CALL BILLING TOMORROW. i WANT MY MONEY BACK FOR THIS MONTH'S PAYMENT.
THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED. AT LEAST BRIGHTHOSUE IS HERE I TAMPA.

What type of phone do you have? Is it a newer, 4G phone? Those phones are NOT available with one of the pre-paid plans.
Do you have a Family plan, or only an individual plan? Family plans are not an option on pre-paid plans. You would have to manage each line separately, keeping a pool of money available in each plan to be paid when the plan renews each month.
Several people have posted on these forums when they have forgotten to "fund" their pre-paid account and have lost their number and have to begin service again from scratch. There are also those on these forums who have forgotten the funds in their pre-paid account "expire" after a period of time and money in your account can be lost in this manner. Yes, there are upsides, but there ARE downsides to having a pre-paid account. You would have to balance the pros and cons to see which would be the best fit for you.
Of course, pre-paid is an option, one which everyone must make for themselves. Not everyone will be happy with a pre-paid, but if price is the deciding factor in your choice, it may be the correct choice in your case.

Yellow tint! the 3rd Screen of my iMac 27, it's getting worse and worse...

Hi everyone not sure if there is anything more i could do with this, I have a 2010-13 week iMac, it came with a 'bearable' yellow tint problem from the beginning, after a hard drive failure i had to send my iMac back to Apple care, i was hoping the screen problem had been solved so I asked them to replace my screen as well, it came back with a worse panel showed much larger area of yellow tint...
Then I decided to wait for a few months until a week ago before my holiday i called for another exchange, was hoping for a perfect screen after my holiday, now holiday is over and iMac is back, just right after I pressed the power button, the start up screen with apple logo clearly tells me that i have got a even more disgusting panel - the worst of all i have to say, a new uneven shadow line on the bottom plus the usual yellower tint spreads over the middle of the screen, oh yes, they decided to make it even worse, a big dead spot as well in the corner ....
after a few hours, when i was editing a photo in Aperture, I have discovered something even more disturbing, from right edge of the screen inwards there is around 8cm wide vertical band shows obvious brighter tone than the rest of screen...
I do a lot of black & white photography plus a lot 3D graphic work, for a while I had tried to live with the yellow issue until it got really frustrating - now i have to once again arrange an exchange as this one is just unbearable!
Is this really Apple? Hard drive failed after a year and this is the 3rd screen of the iMac, and it just gets worse...
I wonder if there's anyone who had the luck to get the yellow screen replaced by a decent one?

Are you talking about a mid-2011 iMac or a 2010 iMac?
As it seems, the issue of color inconsistency of the iMac display is far from solved. Yellow tint, uneven brightness, light-leaks are very easily found even of newer models. I have a two-week-old mid-2011 27-inch iMac that I tried to replace for a new one because of yellow tint issue. It turned out that the replacement iMac had a worse screen... So I kept the first one. Not sure if the right thing to do is just get the screen replaced. It seems users have done it with no success...
So, I guess these problems are structural on the iMac line. They seem very much to be omnipresent. And I don't see Apple offering a genuine/trustworthy solution through its in-warranty support.

No application memory left. Getting worse and worse. My Mac Pro is basically unusable. I am about to go back to a PC.

I am ready to go back to a PC. I cannot use my computer. I have lost photos. Can't even download from carbonite to replace lost itemsk because of lack of application memory. It is driving me crazy. This computer cost too much for this kind of thing to be happening. Mine has been happening for over a year. I can't get answers.

if your Mac is running that bad, there is something on your system causing this.
It would help us to help you if we could have some more technical info about your iMac. If you wish, Please download, install and run Etrecheck. Etrecheck was developed as a simple Mac diagnostic reporting tool by a regular Apple Support forum user and technical support contributor named Etresoft.
Etrecheck is a small, unobstrusive app that compiles a static snapshot of your entire Mac hardware system and installed software.
This is a free app that has been honestly created to provided help in diagnosing issues with Macs running the new OS X 10.9 Mavericks.
It is not malware and can be safely downloaded and installed onto your Mac.
http://www.etresoft.com/etrecheck
Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can all help with your Mac performance issues.
Thank You.

IMovie gets slower and worse as my video gets longer?

I need to do a 20:00 to 35:00 minute film for a class project, and iMovie starts moving the audio out of sync and working very slowly as I extend the video. I've tried detaching the audio for the out of sync videos, but it's tedious and my iMovie is taking forever. Any help on how to restore it to the way it should be?

Hi
Restore - No - Don't know - BUT reg speed I accidentally found out
• When Start-Up (Mac OS) Hard Disk fills up - everything goes slowely till it stop - I never let it go under 25Gb free space
• Starting a new User Account - and do my project here - speeded up project significantly
TO GET IT TO WORK SLIGHTLY FASTER
• Minimum of 25Gb free space on Start-Up hard disk
• No other programs running in BackGround e.g. Energy-Saver
• Don’t let HD spin down or be turned off (in Energy-Save)
• Move hard disks that are not to be used to Trash - To be disconnected/turned off
• Goto Spotlight and set the rest of them under Integrity (not to be scanned)
• Set screen-saver to a folder without any photo - then make an active corner (up right for me) and set
pointer to this - turns on screen saver - to show that it has nothing to show and Speed increases slightly on My Mac.
Yours Bengt W

This is getting worse and worse

Having been told that I can cancel my broadband due to such poor service, the person who said this didn't put this down on my file and now bt are going to charge me if I cancel.
My speed is still very slow and to top it all, my yahoo and email account has been blocked.
I really am fed up spending so much time and energy trying to sort out internet problems day in day out.
They also only logged my complaints from the 22nd of August, nothing was logged about my account login problems on the 8th August when bt had cancelled my email account for no reason and it took me a day and a half of calling and calling before I finally got through to somebody who knew what they were talking about.
I had to call yet again this evening as I need my email to work and it stopped working the day that tech told me I am entitled to cancel but failed to put it down on my file, by the end of that call, my email and yahoo id had stopped working and today I am told that bt have put a block on it. Again, for no reason.
This is such appalling service and I haven't even been with bt a month so the fact it's been problematic from day one and I have experienced rude, incompetent staff and had the phone put down on me, been told one thing by one person and another by somebody else, it takes several calls to get even the slightest bit of help and even then, the problem isn't resolved.
Surely I am within my rights to cancel without penalty?
I have never in my life had such a bad experience with a company. What does one have to do to be heard?
Oh, I also got told one day by one of the mods on here that they could see no drop in my speed and yet my test results were all showing under a megabit per second. Are they calling me a liar?
Sorry to rant but I should not have to put up with being treated like dirt, I am paying for a service and all I am getting is trouble, stress and being reduced to floods of tears.
Alison
From Alison, sent from my iPad 2

hi i am sorry you feel like that the nature of forums are people with complaints and problems very few people ever post praise on any subject i like many of the regular posters here came here with problems and with each others help and that of the forum mod team resolved them and we have stayed on to help others there is a wealth of knowledge and experience here available to you you only have to ask you can go to any internet providers forums and you will only see complaints bt's are very few when you take in to account the several million users that they have I am surprised you say the mods have not helped you as they are specialists at the job not just call centre staff
please also remember that you are in contract and leaving early will incur you a high cancellation fee you may benefit from getting help here rather than lose money
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Verizon programming has been getting worse and worse...

I am at a loss every weekend to find a channel to watch.I guess I have like 300 some odd..channels on my plan. Nothing on.for me to watch. I have 22 sports channels, 20 Spanish channels and 6 "other" language channels...Yet , if I want to watch RAI (Italian) I have to pay for it. Or If I want Hallmark channel I have to pay for it..I want to be able to choose my own channels. The packages offered to me suck!! Unfortunately, I am unable to upgrade my channels due to money constraints. So common guys give me a BREAK!!!I

pugree wrote:
I am at a loss every weekend to find a channel to watch.I guess I have like 300 some odd..channels on my plan. Nothing on.for me to watch. I have 22 sports channels, 20 Spanish channels and 6 "other" language channels...Yet , if I want to watch RAI (Italian) I have to pay for it. Or If I want Hallmark channel I have to pay for it..I want to be able to choose my own channels. The packages offered to me suck!! Unfortunately, I am unable to upgrade my channels due to money constraints. So common guys give me a BREAK!!!I
Sorry to hear you are this upset...
Just out of curiosity, do you have the 'Extreme HD' TV package?
I know that for the National channel line up, the Hallmark Channel is in all TV packages: Prime, Extreme and Ultimate.
The Hallmark Movie Channel, though, is only available in Prime and Ultimate.
I am not sure what "other" languages you are getting for free, but if they are from local programming, then that is specific to your area. Hence, Spanish channels (a few) are the only international channels shown for free where I live.
Regarding getting an international chanel at no charge... some things to consider:
1) According to google, there are 6,900 languages in the world. Verizon offers 23 international channels ranging in price from $4.99 a month to $25.00 a month.
RAI (one channel) is offered at $9.99 a month... compare this to TV Japan (single channel) at $25.00 a month.
2) Is there a predominantly large population of Italian-speaking residents (or at least a demand for it) in your area to warrant the channel being offered for free? If this is truly the case, then it is something worth petitioning for...
3) Perhaps Verizon should have an international channel offer once more like they did a year or two ago (where first time subscribers could get it free for a period of time like 6 months).
4) Customization of channels is a good idea!

BTOpenzone just keeps getting worse and worse?

It used to be that I could connect to openzone and get a /working/ connection maybe 90% of the time.
Now, all I am getting is connections which do not have correct routing setup. Leaving me with the "Limited Connection" information.
This is using several devices which have/had working profiles. The HomeHubs that I connect to just seem to crash and not be usable.
So far, in my last 30 recorded attempts, I have not had any of my three devices manage to get a working BTOpenzone connection (linux, windows mobile, or windows 7, so I am pretty well covered on the fact that all of my hardware can't be broken, and at least one of the OS's is a supported OS. The devices connect to other WIFI hotspots without issues). This is in a spread of places, and a selection of times.
When are BT going to start sorting out these issues? Every time I see the adverts on TV about having millions of hot-spots it irritates me.
OK, they might have millions turned on, but it seems that at the moment very few of them are actually capable of working and supporting a link.
The WIFI connects fine, it is just the internal routing on the devices which stops the devices from working. And I cannot go around and reboot other peoples' routers!
Is there any way of reporting these failed routers to BT? The information you can get regarding the MAC address and IP address in use should be enough for BT to check their records as to who they were supplied to, generate a serial number, and perhaps send a remote reboot command.
Currently I would not advise anyone to get BTOpenzone or BTFon access, because basically you cannot get access.

Hi coldpenguin and welcome
coldpenguin wrote:
It used to be that I could connect to openzone and get a /working/ connection maybe 90% of the time.
You're not alone, though I've had some good results using an android phone and the BTFon app
Now, all I am getting is connections which do not have correct routing setup. Leaving me with the "Limited Connection" information.
ipconfig will probably show a 169.***.**.** address
This is using several devices which have/had working profiles. The HomeHubs that I connect to just seem to crash and not be usable.
The hubs are probably the version 2, it's a known issue with them caching the wifi signals, thus rendering Fon/Oz useless
So far, in my last 30 recorded attempts, I have not had any of my three devices manage to get a working BTOpenzone connection (linux, windows mobile, or windows 7, so I am pretty well covered on the fact that all of my hardware can't be broken, and at least one of the OS's is a supported OS. The devices connect to other WIFI hotspots without issues). This is in a spread of places, and a selection of times.
Indeed, it's not any of your devices
When are BT going to start sorting out these issues?
Ah, personally I wouldn't hold my breath....
Every time I see the adverts on TV about having millions of hot-spots it irritates me.
+1
OK, they might have millions turned on, but it seems that at the moment very few of them are actually capable of working and supporting a link.
I wonder if BT could find out how many are Notspots.....
The WIFI connects fine, it is just the internal routing on the devices which stops the devices from working. And I cannot go around and reboot other peoples' routers!
From personal experience, a factory reset hub 2 still didn't work and BT have advised that this would cure the problem
Is there any way of reporting these failed routers to BT? The information you can get regarding the MAC address and IP address in use should be enough for BT to check their records as to who they were supplied to, generate a serial number, and perhaps send a remote reboot command.
There are 2 official methods (it's not for me to post BT Fon staff email addresses) - [email protected] or
0800 022 33 22 (choose the 'BT FON' option)
Currently I would not advise anyone to get BTOpenzone or BTFon access, because basically you cannot get access.
-+-No longer a forum member-+-

5% to 15% of sites fail to open due to 706 error. Started happening when I upgraded from FF 3.22; getting worse and worse with each FF 11 upgrade.

E.g., reading an online newspaper. I will open many tabs with different articles. About 1 out of 10 tabs will have a 706 error, which goes away when I click the reload button.
It's most noticeable then, but it occasionally happens (1 out of 10 sites) when I click a single link off my bookmarks menu, or manually enter a URL.
I think FF is not y waiting long enough for some kind of response from the remote link.
Like I said, this started happening when I upgraded from 3.22

All the page says is “failure to read response”
No proxy server.
I’ve got lots of add-ons: NoScript, BeefTaco, Ghostery, etc. How do I get a list for you automatically?
Here’s the response, if you can figure out who or what is generating it.
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<title>706</title>
<meta http-equiv="Cache-Control" content="no-cache"/>
</head>
<body>
<p>
Failure to Read Response
</p>
</body>
</html

Why does this browser get worse and worse after every update?

ever since updating it has froze,adobe crashes,and unresponsive script. it froze up for 25 minutes awhile ago. i let it stay frozen just to see how long it would stay frozen. what is up with this browser?

Try to disable protected mode in the Flash player.
See:
*[[/questions/929081]]
*[[/questions/928820#answer-340046]]
For the freezes try this:
*https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Help getting worse and worse

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