Help - I have been attempting unsuccessfully to sync Nano with no avail.

After two hours, of receiving 1607 Install Shield Scripting Runtime error message, itunes has appeared on my desktop. However, the icons displayed in the manual for Nano on the bottom of the screen are not on the screen I see. I do nothave any option button or the computer button with the arrows next to the snowflake button. I am also missing a couple of button on the left-hand rail. I do not have iPod Nano option on the Source menu either.
Help

My Xfinity App does the same thing.  Hope they are coming out with a app update.

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