Help I have installed and reinstalled iTunes but it will not open. I get an error telling me that windows DEP will not allow the program to run and i can not shut the DEP off for the program. i need to reset my ipod touch and cant cause of this.
I have tried to shut off the DEP for the program but it is not allowed. I can't get to any of my music on my computer because of this. I use windows vista and was able to use ITunes until the upgrade to 10.2. now i can't even open the program and it is getting me very upset. Please someone help me.
Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
Similar Messages
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I have installed and reinstalled iTunes several times. I am still getting an error that there is no disc burning software found and the computer keeps telling me to reinstall iTunes - it says that there is other burning software that is interferring but I haven't installed anything lately. I was able to burn discs on the earlier version. Now what?
Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help -
I have downloaded the latest Itunes update, but it will not install and I receive a message 'apple mobile device failed to start'. I have uninstalled and reinstalled itunes but still have the same problem!
Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
My Toshiba laptop just recently started showing the the following error message when I try to open iTunes: " iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)". I did what was requested and reinstalled iTunes, but still get this error message. Help!
b noir I never got any message about an entry point
Many thanks. If we're looking at a "naked" Error 7, I'd start with box two in the following user tip:
Troubleshooting issues with iTunes for Windows updates -
My ipod touch has lost touch with my itunes account. I appear to have lost all my audiobooks from itunes and a nook I downloaded from audible.com last week is on my itunes but I cannot syn it to my ipod. I have tried uninstalling and reinstalling itunes but this did not work and I now have a different screen with itunes which I am not familiar with. I need my ipod for audiobooks and podcasts because I have a visual impairment.
iTunes 11 does some thinks differently. See:
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
or
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
Also
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar -
5th generation ipod not detected by my windows xp. works fine on other pc. performed necessary steps to remove and reinstall itunes but having same issue. is there a driver i can download to pc then direct to that specific location when installing?
I have a similar issue - my iPod nano connects and is visible in Device Manager yet invisible in My Computer and iTunes. I've tried everything I can possibly think of to try and solve this myself, all in vain.
Mine is a nano 4G. I've been using it for quite some time without the slightest problem. I have been using WINAMP instead of iTunes to manage my darling nano.
Then, one fine day I bought a new computer and the nano would not show up in My Computer, though the nano display shows "Do not disconnect". On my old computer it worked (and still works) absolutely fine with win XP as well as with win7 (the later I currently use on my new/problematic computer, which I bought last summer and that's how long I've had this problem).
Of course, after several first attempts I gave up and installed iTunes. I've tried using the Apple support article "iPod not recognized in 'My Computer' and in iTunes for Windows":
- reset
- fully charged,
- cable works fine on two other computers
- in normal or disk mode makes no difference
- tried to find anything useful in the diagnostics mode
- reinstalled iTunes several different times since then to the latest version
- I've unplugged every other USB device except for my mouse and keyboard and tried several different USB ports on my motherboard (USB 3.0 and conventional), as well as trying different USB- related options in my BIOS.
- I've never used any Mac with this ipod
- I've tried fiddling with the win7 Services by stopping and restarting them and of course
- uninstalling the iPod drivers in Device Manager. After such an uninstall the ipod would automatically be recognised and "ready for use", i.e. being invisible in My Computer.
- Attempted to find any possible third-party conflict with msconfig or the possibility that my ipod is being confused for a network drive (for which I've disconnected my HDD, leaving only my SSD with the OS).
Sometimes, iTunes would note that iPod service (or something, can't remember exactly) failed to install properly and asked to try and repair it. I would click YES! and voila - no change! The ipod would rarely show up in iTunes on my problematic computer like this:
iTunes would warn me that the nano would need restoring so I would try and do it on my haunted machine upon which iTunes would freeze like you seen in the picture.
Despite this, I've updated and restored the nano on my father's computer to the latest version without any problems. This though, did not solve my problem in any way.
I can load music to my nano through my old computer (which for me is a real pain and hassle) and the gadget works normally in terms of its disconnected functionality.
I've taken my nano to the local service for repair and they said it was fine. Mercifully, they didn't charge for the diagnostics service (gee, thanks for not ripping me off!).
Here are two screengrabs from my Device Manager
and Devices and Printers screens on my comp:
That is my sad story as far as I can remember. It's most likely something with the drivers or something along those lines though I'm out of ideas at this point.
If you think you have any idea PLEASR HELP, I'M DESPERATE! -
I keep trying to install and reinstall itunes but keep getting apple application support not found...how do i fix this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2 -
I can't access Itunes Store via my Itunes. When Itunes start, CPU always 100%, I've tried uninstall and reinstall Itunes but it seems to be useless. Please help !!!
I can't access Itunes Store via my Itunes.
Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on? -
Have had a number of issues with itunes, but everytime I have tried to update it, it tells me that the file location is invalid.
Have tried to go through the process of uninstalling and reinstalling itunes, but when I come to uninstall itunes, it tells me that the file location contains an invalid character.
Help!!!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
my computer keeps saying that itunes is not working so i updated my windows and reinstalled itunes but it still doesnt work what do i do?
This link will give service options for your Country ,select from drop down menu
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
To troubleshhoot restore see document below
http://support.apple.com/kb/HT1808 -
Please help me!! I needed to reset my iPod touch because my pass code was changed and I didn't know what it was, but now iTunes wont let me restore it what do I do?
You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock -
I have logic pro, soundtrack pro will not open i get an error message what do i do? i cant find the receipts ive checked my library am i looking in the wrong place?
I get the same kind of thing..
I'm on osx 10.7.2 and once I click the soundtrack pro icon I get an error message. I had problems with logic pro & my digi002r soundcard midi drivers but now is fixed (using a midi adapter).
here is the code:
Process: Soundtrack Pro [1705]
Path: /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
Identifier: com.apple.soundtrackpro
Version: 3.0.1 (960)
Build Info: SoundtrackProProject-9600000~277
Code Type: X86 (Native)
Parent Process: launchd [140]
Date/Time: 2011-10-18 13:12:05.201 +0200
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report: 195725 sec
Crashes Since Last Report: 3
Per-App Crashes Since Last Report: 2
Anonymous UUID: 23728D81-590B-4C3A-8C67-1709945CD132
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Application Support/ProApps/*/ProFX.framework/Versions/A/ProFX
Referenced from: /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
Reason: image not found
Binary Images:
0x1000 - 0x7f7ff8 com.apple.soundtrackpro (3.0.1 - 960) <77CF322B-8BBE-AAEA-173F-75A237035319> /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
0x947000 - 0x94bfe6 +STPInterleave (??? - ???) <E87D1F34-6D97-63DB-454C-CF3D1B03F8E5> /Applications/Soundtrack Pro.app/Contents/Frameworks/STPInterleave.framework/Versions/A/STPInterleave
0x952000 - 0x98ffff com.apple.vmutils (4.2.1 - 107) <43B3BFA5-8362-3EBD-B44B-32DCE9885082> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x9a9000 - 0x9f5ffb com.apple.audio.midi.CoreMIDI (1.8 - 42) <CBD34EBC-0FFD-34B4-B55A-BE1F61EF4BD8> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0xa18000 - 0xc3eff7 com.apple.prokit (7.1.1 - 1511) <498819A4-1BDD-3671-8796-E11865BCFBCE> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
0xd49000 - 0xd49fff com.apple.iokit.dvcomponentglue (2.0.7 - 2.0.7) <1CFA5944-AB33-3A41-B4D2-4A624A514C0D> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0xd4d000 - 0xd54fff com.apple.AEProfiling (1.2 - 22) <43A46C32-8E13-82DD-8AF1-2A40690BF810> /Applications/Soundtrack Pro.app/Contents/Frameworks/AEProfiling.framework/Versions/A/AEProfiling
0xd5e000 - 0xd6dfff com.apple.AERegistration (1.2 - 77) <5D18C47F-6F9E-0C4C-8875-24A14A97186D> /Applications/Soundtrack Pro.app/Contents/Frameworks/AERegistration.framework/Versions/A/AERegistration
0xd81000 - 0xd83fff com.apple.ExceptionHandling (1.5 - 10) <6CA9446C-7EF9-35EE-BDF2-AA8D51E93E9E> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0xd89000 - 0xe49fff com.apple.omf_framework (1.1.0 - 1.0) <ED5F21BC-18CD-D7F7-3D2E-F7F856BC0D40> /Applications/Soundtrack Pro.app/Contents/Frameworks/OMF.framework/Versions/A/OMF
0x11000000 - 0x1102afeb com.apple.proapps.ControlSurfaceSupport (2.0 - 68) <BD914236-49D8-9C9A-E8D6-CBC1738850B3> /Applications/Soundtrack Pro.app/Contents/Frameworks/ControlSurfaceSupport.framework/Versions/A/ControlS urfaceSupport
0x8fe88000 - 0x8feba9c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
0x90840000 - 0x90992fff com.apple.audio.toolbox.AudioToolbox (1.7.1 - 1.7.1) <7646E131-08EE-3D72-ADA2-4A61C562B36E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90993000 - 0x90993ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91e60000 - 0x92036fe3 com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x924a8000 - 0x92509ffb com.apple.audio.CoreAudio (4.0.1 - 4.0.1) <089D78E0-46A6-38DB-9545-7F35CC815939> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x93281000 - 0x9328ffff com.apple.opengl (1.7.5 - 1.7.5) <81166D23-DE8E-3938-AAD3-29B1FA5E446E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93331000 - 0x93331fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x93332000 - 0x93493ffb com.apple.QuartzCore (1.7 - 270.0) <0916DA83-6400-3FEA-BC53-5F4BA4D126EC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94326000 - 0x9436dfff com.apple.SystemConfiguration (1.11.1 - 1.11) <CA6CE2B6-DC18-31FF-9668-70BB2FD8D7BB> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x94420000 - 0x946a5fe3 com.apple.QuickTime (7.7.1 - 2306) <F8C64DC4-3FE4-3A06-B10B-59E7F3BA6FDD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x97dd0000 - 0x98082ff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99d12000 - 0x99d76fff com.apple.framework.IOKit (2.0 - ???) <D14460ED-2B6C-375D-B3A4-B8C82E922666> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9adc8000 - 0x9adc8fff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9aef1000 - 0x9aef1fff com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9b2ec000 - 0x9b2ecfff com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
Model: iMac12,1, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.58.4-P2P
Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKS-402AA0, 500,11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: USB to Serial-ATA bridge, 0x04fc (SUNPLUS TECHNOLOGY CO., LTD.), 0x0c25, 0xfa120000 / 6
USB Device: iLok, 0x088e, 0x5036, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: UM-2G, 0x0582 (Roland Corporation), 0x0106, 0xfd140000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
FireWire Device: Digi 002Rack, Digidesign, 400mbit_speed
thanks everyone
e -
After resetting my iPod Touch I cant get to the page that list all the games I have purchased
After resetting my iPod Touch I cant get to the page tha list all the games that I have purchased & downloaded on my iPod. Why?
Jere Snyder which Adobe software or service are you trying to download?
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i have installed itunes 64 bit but when i connect my phone it brings an error up saying install the correct version 64 bit which i have already installed HELP PLEASE
Hello Jody
Try removing iTunes and its related software in the order that the first article states. Then once that is done then download iTunes or reinstall from the installer that you have already downloaded.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iTunes 11.2.2 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Regards,
-Norm G. -
I have applied the "MSVCR80.dll" fixes of uninstalling and reinstalling iTune in the proper order, several times, but I stall have a problem. When I launch iTunes, my computer will freeze, task manger says that Itunes has stopped responding and the CPU reading in task manager pegs at 100% usage. After about 10 minutes the iTunes start running again and the cpu drops back to normal. I can get to the apple store without freezing. However, iTune will not display my iPod or iPhone in the sidebar. And when I plug th the iPod and iPhone into my desk computer I get a error meassage.
"This ipod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install 64-bit version of iTunes"
This I have done three times with the same result.
What next?It froze on start up, then ran, did not see the plugged in iPod or iPhone, and gave me the same "this iPod cannot be used because..." message.
I also ran the iTune Diagnostic. It said the the iPod Services " and "Apple Moblie Device" are not running. So I followed the Help instructions (see Link for AMD below) For restarting "iPod Services" everything when per instructions, but it did not fix my iTune problems. The "Apple Moblie Device" restart was a problem, because I could not find the AMD file in the Service folder.
Hmmm. Let's try swapping out your AMDS.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?
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