HELP !! Installation stops immediatly after language choice - Windows Installer configuration window

Hello Everyone,
I'm trying to solve this probleme for 1 month now.
Problem :
I'm trying to install the 30 days trial Premiere Elements 9 on my system : Win XP SP3 - with Windows Installer 4.5 (enough RAM/Disk space etc...)
Each time, I double click on the " SET UP.EXE", the install stops just after the language choice window, finishing its process by showing a Windows Installer configuration window providing unuseful information like this (it is in French) :
"Windows ® Installer version 4.5.6001.22159
msiexec /Option <Paramètre requis> [Paramètre facultatif]
Options d'installation
</package | /i> <Produit.msi>
  Installe ou configure un produit
/a <Produit.msi>
  Installation administrative - Installe un produit sur
  le réseau
/j<u|m> <produit.msi> [/t <Liste de transformations>]
  [/g <ID de langue>]
  Publie un produit - m pour tous les utilisateurs,
  u pour l'utilisateur actuel
</uninstall | /x> <Produit.msi | Code produit>
  Désinstalle le produit
[...ETC.............]"
The windows has a "OK" button : I click on it and then the installation stops here without any other message. Everytime.
I tried to resolve the problem by checking/modifying windows installer services process in Win XP, running Windows Clean up utilities, Ccleaner  etc..
No way, still the same.
For information, Photoshop Elements 9 trial installation worked on my computer..
Please help if you can.
Regards,
MBP

Hi Bill,
I'm finally back...and as I thought, free space does not seem to be the problem.
Here are the specs of my computer :
Microsoft Windows XP Professionnel
    Processeur central
   Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
    Nom d'utilisateur
   Administrateur
Graphisme
    Adaptateur vid閛
   ATI Radeon HD 4600 Series
    M閙oire vid閛
   512,00 MB
    R閟olution d'閏ran
   1280 x 1024
Stockage
    M閙oire totale
   2,00 GB
    M閙oire libre
   1,15 GB
    Disque dur : total
   668,51 GB
    Disque dur : libre
   486,45 GB
Operating System
Syst鑝e Informatique
    Nom de l'ordinateur
   ORDI-XPSP2
    Nom d'utilisateur
   Admin
    Organisation
   XPSP2
Syst鑝e d'exploitation
    Nom
   Microsoft Windows XP Professionnel
    Version
   5.1.2600
    ServicePack
   3.0
    Dur閑 de fonctionnement
   10/07/2011 12:04:30
    Version d'Internet Explorer
   8.0.6001.18702
    Version de Microsoft DirectX
   4.10.0.5515
    Version d'OpenGL
   5.1.2600.5512 (xpsp.080413-0845)
Base de registre
    Taille maximum
   120 MB
    Taille actuelle
   6 MB
    Etat
   OK
I have more thant 150 GB free on C:// ... 
But always the same issue... install stops just after language choice.
Please help me !
Regards
MBP06

Similar Messages

  • Coldfusion 64 bit windows installer stops working after recent microsoft update

    Coldfusion 64 bit windows installation stops working after recent microsoft updates and how I worked around it.
    My question is at the end.
    Trying to deploy coldfusion 9 enterprise 64 bit trial  version onto a Windows 2003 64 bit datacenter OS with all OS updates from MS (as of 4-7-2011).
    Steps taken (remember, this is all 64 bit):
    1. Installed the base OS which was slipstreamed with SP2.
    2. Checked w/ microsoft and installed 63 OS updates.
    3. Launch the CF9 trial exe.
    4. As soon as the first screen finishes (the one that looks like  it is extracting files) then the second screen pops up (the one that  simply says CF Adobe Coldfusion 9) and the progress bar quickly moves  95% to the right and the install application quits. No error, no nothing. No log file either.
    5. After a moment of incredulous silence (and retrying/rebooting,  etc), I started to google it. I found nothing. However, I did find a  post (thanks dspent!) that was helpful in that it told how he was able  to get at a log file of sorts, by pre-extracting the  coldfusion_9_WWE_win64.exe file and launching the adobe_cf.exe by hand.  (Dspent's install snafu was different than mine, but his post was very  valuable and got me started in the right direction.)
    6. Got a copy of rarunzipper and extracted the coldfusion_9_WWE_win64.exe file.
    7. From the windows directory created by step 6, I launched adobe_cf.exe.
    8. Same thing (the install application quits. No error, no nothing. No log file either.).
    9. I examine the hs_err_pidxxxx.log file (where the xxxx is a number).
    10. I see inside that file an ominous message: "A fatal error has been detected by the Java Runtime" then "Problematic frame ntdll.dll" and then "The crash happened outside the Java Virtual Machine in native code".
    11. OK, so now I am thinking ntdll.dll !! Native code !! It is like Java is telling me that for some reason it can't dance with the OS.
    12. On a hunch, I decided to test a CF install again on a server with just the base install of W3K3 64 SP2 (ie: skipping step 2 above this time).
    13. Bingo! That install works.
    14. Therefore, one of the 63 patches I had downloaded from MS had triggered a problem with the CF installer.
    15. Back on the first server (the one with the MS security  patches installed and the one that CF won't install on). In the CF file  adobe_cf.lax (one of the files extracted in step 6) there is a line that  mentions where the install gets it's java. Find that file, and check java version installer is using. It is using 1.6.0_14-b08.
    16. Off to the Java website, and there is a newer version of java (1.6.0_24-b07). Downloaded and installed it.
    17. Modify a line in adobe_cf.lax :
       before
         lax.nl.current.vm=resource\\jre\\bin\\java.exe
       after
         lax.nl.current.vm=C:\\program files\\java\\jre6\\bin\\java.exe
    (that assumes that you let step 16 install to the default location)
    Save the file.
    18. Run the install ... ** IT WORKS ** !
    Obviously, the built in java provided with the CF installer is  no longer compatible with some change introduced by some recent MS  update on the W2K3 64b SP2 platform.
    And now the interesting part. Although I forced the installer to used the new java, it did not incorporate it into the cf build (ie: in jvm.config, you still see c:/coldfusion9/runtime/jre AND the  version of java.exe that is in that directory is the original version,  not the newer version I forced the installer to use).
    On the surface, CF seems to run OK, but I have not done any application testing yet.
    And finally my
    ** QUESTION **
    Would it be appropriate to simply point the java.home var to the new java directory? I see that the directory structures and files are not exactly the same  (close though) so I certainly don't want to break things by doing this,  but instinct tells me that if the installer broke using the older  version, then something else is gonna break down the road if I don't use  the new version. On the other hand, the differences in the  directories and files is enough that it makes me very nervous, with my  limitied java skill set, to make this decision. 
    Thanks in advance!!
    Byron

    Hi Byron,
    Wow great post no doubt much of the information will be useful for those on Win03 SP2 +. Have to say not come across similar problem on Win08 r2 SP1 +.
    So to your question. Adobe security bulletin (http://kb2.adobe.com/cps/894/cpsid_89440.html) recommends running CF8 and CF9 with JVM 1.6.0_24. The bulletin does not say how to do that. I take you installed JDK and not just JRE 1.6.0_24? Post install of JDK follow these steps:
    Stop CF - SERVICES.msc stop "ColdFusion 9 Application Server".
    Take a copy of CF\runtime\bin\jvm.config - so you got a backup.
    Edit CF\runtime\bin\jvm.config find line "java.home=" and comment it out eg:
    #java.home=C:/ColdFusion9/runtime/jre
    Add new line like so and save jvm.config:
    java.home=C:/Program Files/Java/jdk1.6.0_24/jre
    Note  there the slashes and the location of the JRE (runtime) - you need to  point to the one in JDK because the other JRE in C:\Program  Files\Java\jre6 will be missing a DLL.
    Start CF via SERVICES.msc.
    HTH, Carl.

  • "Mobile Device helper has stopped working" after installing most recent

    OK. Like a thousand other threads that have been posted over the past week or so on this topic and having tried most of the suggestions, I find myself at a loss.
    After most recent update (which I installed on Monday) from 3.1.2 to 3.1.3 all **** has broken loose between my *iPhone, iTunes & Outlook*. This all came to light just hours after the install. . . . I noticed that my phone wasn't syncing - at all, it just "hung" there then I went into my contacts in Outlook - gone. . . UGH, EEK, OK, so they're still on my iPhone BUT I can't get to them in Outlook. After loosing most of yesterday and all of today I am at the mercy of someone who might know how to resolve this issue.
    _*Steps I have taken :*_
    I have un-installed and reinstalled iTunes 5 times, no luck, I've restarted, yada yada yada. I've hidden my Norton's Internet Security, allowed iTunes, etc. *Still no luck*. Take in mind, all was great after months of perfect syncing, etc. no problems whatsoever . . .
    *The two messages that I continue to get when I open iTunes and connect my phone:*
    1) "Mobile Device helper has stopped working"
    2) " Unable to load data-class information from Sync Services. Reconnect or try again later".
    The most recent error message under "Problems Reports & Solutions" on my start menu read:
    Product: MobileDeviceHelper
    Problem: Stopped working
    Date: 4/7/2010 3:42 PM
    Status: Not Reported
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: AppleMobileDeviceHelper.exe
    Application Version: 16.691.14.1
    Application Timestamp: 4ba3b8fe
    Fault Module Name: CoreFoundation.dll
    Fault Module Version: 1.550.17.21
    Fault Module Timestamp: 4b8cb530
    Exception Code: c0000005
    Exception Offset: 0000db6b
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    This is the same message that I have received the last 10 times under Mobile Device Helper.
    *Please PLEASE please*, does anyone know how to resolve this problem?
    *Thank you SO MUCH for any insight.*
    -signed, UGH!!!

    Hi,
    I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
    I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
    Really frustrating and disappointing.

  • Satellite U300-130 - TosBtMng has stopped working after Nokia PC Suite installation

    I've got the same problem too... with Toshiba Satellite U300-130.
    Bluetooth had worked pretty well before I installed Nokia PC Suite for my mobile on my PC (the newest version 7.1.26.0 from website).
    To be correct, at first I even managed to maintain a Bluetooth connection between PC and Nokia and ran syncronisation of contacts. I made several attempts but each time syncronisation run ended with message "PC coudn't get answer from your Nokia".
    After rebooting, my PC went crazy and started issuing message "TosBtMng has stopped working" and it restarted every time I ask it to close.
    Installation of new version of BT Stack (6.40) didn't fix this error.
    Please help

    Hi there
    I answered an existing thread with the same problem, but no-one can help apparently.
    Anyway,,, I can at least help you with getting rid of the looping setup. You need to rename the directory with the Toshiba bluetooth stack.
    I also have Nokia syncing and it worked fine until recently. - I have to say I think the problem relates to a Windows auto upgrade.
    How to solve this is a different matter. At this moment I have given up. The Toshiba bluetooth stack disabled.

  • "itunes has stopped working" after connecting ipad mini to computer Windows 7

    itunes can play 2 out of 10 movies already on my computer. Otherwise, when I start to play the other movies, I get the notice itunes has stopped working etc.
    Quicktime Player VERSION 7.7.4 can get to the Apple Store and order a movie.  But when I insert my Ipad mini, itunes IMMEDIATELY "itunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  
    I reinstalled lastest itunes 11.1.3  after uninstalling it, and placed it not on the C Drive, which is pretty full but on another drive. I use ImTooiTransferPlatinum to put muisc onto my ipad mini, not itunes.

    also when I open itunes in safemode (using shift+ctrl), it works normally...

  • My magic stopped working after I updated the system to Windows 7 SP1

    It all goes well under the Mac OS X 10.6.
    But,to Windows 7, the partial function went down after I updated the system.
    Here's my problem.
    The function of rolling in the middle area of Mouse didn't work.
    I've tried to reinstall the Bootcamp 3.1, but nothing help.
    So I wonder if there's anyone who can help me out.
    P.S. Poor English, expected that you can understand.

    Did the Windows 7 disc have SP1 on it or did you download it from Windows Update/Microsoft site. I had Windows 7 64-bit on my system and I went to the Microsoft site to download SP1 and then installed it (I had issues in the past on different PC getting service packs to download and install from Windows Update). After it installed Windows was fine I had no issues. When I was finished with using the system for the day I went to Start>Shutdown to turn it off. Then the next day I turned it on and booted into Windows and it asked for my password. I went to type it in and nothing showed in the box. I went to use the built-in mouse in the MacBook Pro and it would not move. This had happened after I redid the entire hard drive (Mac OS X and Windows) after having some other Windows issues I was having. After I found out the issues were not on the Mac OS X side I put Windows back on and the drivers for it that was on the Mac OS X disc and used Apple Software Update for Windows to get the 3.2 drivers. I don't think Apple systems and Windows7 using SP1 is compatible. If you are able to in some way or form to go to Control Panel and view the installed Windows Updates, click on the one for Service Pack 1 and then click on uninstall and remove it. I take care of the updates on another system for someone else on an HP using Winsows 7 64-bit and after what happened to me I am not putting Service Pack 1 on theres.

  • I am trying to load "The Sims" for OS X 10.1 and higher;  first time the game would lock up after the preview, now I can't even get the installer to load after sending the original installation to the trash.  What could I be doing wrong??

    I have "The Sims" suite (The Sims, Livin Large, House Party, Hot Date, and Unleashed). During the original installation, I could not get teh third disk to install (House Party).  I definitely installed them in the correct order.  Then, I went on to load the last two CDs, but when I install the last CD, to begin play, the game locks my system downafter the preview. 
    I sent the entire Application to the trash (I'm assuming installing this in the Applications section of teh HD is correct), and tried to re-install.  Now, the initial Installer on The Sims primary CD will not respond.  I have to force quit to unlock the install.
    I have an iMac with the 3.06 GHz Intel Core 2 Duo, with 4 GB Memory (4 GB 1067 MHz DDR3).
    Can you tell me if I'm doing something wrong, or if my system does not have enough memory to handle this program?  I already have The Sims 2 and 3 with several expansion packs installed - never had a problem operating or installing them. I still have at least 50% of my internal memory available.
    Thanks,
    Joe

    For some reason SpeedGrade updated through the Application manager. I tried downloading the updates from adobe's website but it won't install. Prelude's update fails before it can even get started whereas the extension manager does install but it doesn't seem to be updating.
    I've done as much investigation as I can think of and I'd rather not create a new user just to check that out but if I have to I will. How exactly do I create a new user on a mac?

  • [Forum FAQ] How to install and configure Windows Server Essentials Experience role on Windows Server 2012 R2 Standard via PowerShell locally and remotely

    As we all know,
    the Windows Server Essentials Experience role is available in Windows Server 2012 R2 Standard and Windows Server 2012 R2 Datacenter. We can add the Windows Server
    Essentials Experience role in Server Manager or via Windows PowerShell.
    In this article, we introduce the steps to install and configure Windows
    Server Essentials Experience role on Windows Server 2012 R2 Standard via PowerShell locally and remotely. For better analyze, we divide this article into two parts.
    Before installing the Windows Server Essentials Experience Role, please use
    Get-WindowsFeature
    PowerShell cmdlet to ensure the Windows Server Essentials Experience (ServerEssentialsRole) is available. (Figure 1)
    Figure 1.
    Part 1: Install Windows Server Essentials Experience role locally
    Add Windows Server Essentials Experience role
    Run Windows PowerShell as administrator, then type
    Add-WindowsFeature ServerEssentialsRole cmdlet to install Windows Server Essentials Experience role. (Figure 2)
    Figure 2.
    Note: It is necessary to configure Windows Server Essentials Experience (Post-deployment Configuration). Otherwise, you will encounter following issue when opening Dashboard.
    (Figure 3)
    Figure 3.
      2. Configure Windows Server Essentials Experience role
    (1)  In an existing domain environment
    Firstly, please join the Windows Server 2012 R2 Standard computer to the existing domain through the path:
    Control Panel\System\Change Settings\”Change…”\Member of. (Figure 4)
    Figure 4.
    After that, please install Windows Server Essentials Experience role as original description. After installation completed, please use the following command to configure Windows
    Server Essentials:
    Start-WssConfigurationService –Credential <Your Credential>
    Note: The type of
    Your Credential should be as: Domain-Name\Domain-User-Account.
    You must be a member of the Enterprise Admin group and Domain Admin group in Active Directory when using the command above to configure Windows Server Essentials. (Figure 5)
    Figure 5.
    Next, you can type the password for the domain account. (Figure 6)
    Figure 6.
    After setting the credential, please type “Y” to continue to configure Windows Server Essentials. (Figure 7)
    Figure 7.
    By the way, you can use
    Get-WssConfigurationStatus
    PowerShell cmdlet to
    get the status of the configuration of Windows Server Essentials. Specify the
    ShowProgress parameter to view a progress indicator. (Figure 8)
    Figure 8.
    (2) In a non-domain environment
    Open PowerShell (Run as Administrator) on the Windows Server 2012 R2 Standard and type following PowerShell cmdlets: (Figure 9)
    Start-WssConfigurationService -CompanyName "xxx" -DNSName "xxx" -NetBiosName "xxx" -ComputerName "xxx” –NewAdminCredential $cred
    Figure 9.
    After you type the commands above and click Enter, you can create a new administrator credential. (Figure 10)
    After creating the new administrator credential, please type “Y” to continue to configure Windows Server Essentials. (Figure 11)
    After a reboot, all the configurations will be completed and you can open the Windows Server Essentials Dashboard without any errors. (Figure 12)
    Figure 12.
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    Part 2: Install and configure Windows Server Essentials Experience role remotely
    In an existing domain environment
    In an existing domain environment, please use following command to provide credential and then add Server Essentials Role: (Figure 13)
    Add-WindowsFeature -Name ServerEssentialsRole
    -ComputerName xxx -Credential DomainName\DomainAccount
    Figure 13.
    After you enter the credential, it will start install Windows Server Essentials role on your computer. (Figure 14)
    Figure 14.
    After the installation completes, it will return the result as below:
    Figure 15.
    Next, please use the
    Enter-PSSession
    cmdlet and provide the correct credential to start an interactive session with a remote computer. You can use the commands below:
    Enter-PSSession –ComputerName
    xxx –Credential DomainName\DomainAccount (Figure 16)
    Figure 16.
    Then, please configure Server Essentials Role via
    Add-WssConfigurationService cmdlet and it also needs to provide correct credential. (Figure 17)
    Figure 17.
    After your credential is accepted, it will update and prepare your server. (Figure 18)
    Figure 18.
    After that, please type “Y” to continue to configure Windows Server Essentials. (Figure 19)
    Figure 19.
    2. In a non-domain environment
    In my test environment, I set up two computers running Windows Server 2012 R2 Standard and use Server1 as a target computer. The IP addresses for the two computers are as
    below:
    Sevrer1: 192.168.1.54
    Server2: 192.168.1.53
    Run
    Enable-PSRemoting –Force on Server1. (Figure 20)
    Figure 20.
    Since there is no existing domain, it is necessary to add the target computer (Server1) to a TrustedHosts list (maintained by WinRM) on Server 2. We can use following command
    to
    add the TrustedHosts entry:
    Set-Item WSMan:\localhost\Client\TrustedHosts IP-Address
    (Figure 21)
    Figure 21.
    Next, we can use
    Enter-PSSession
    cmdlet and provide the correct credential to start an interactive session with the remote computer. (Figure 22)
    Figure 22.
    After that, you can install Windows Server Essentials Experience Role remotely via Add-WindowsFeature ServerEssentialsRole cmdlet. (Figure 23)
    Figure 23.
    From figure 24, we can see that the installation is completed.
    Figure 24.
    Then you can use
    Start-WssConfigurationService cmdlet to configure Essentials Role and follow the steps in the first part (configure Windows Server Essentials Experience in a non-domain environment) as the steps would be the same.
    The figure below shows the status of Windows Server Essentials.
    Figure
    25.
    Finally, we have successfully configured Windows Server Essentials on Server1. (Figure 26)
    Figure 26.
    More information:
    [Forum
    FAQ] Introduce Windows Powershell Remoting
    Windows Server Essentials Setup Cmdlets
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

  • Windows 7 professional backup and restore stop working after installation of acronis true image 2010

    HI,
    windows 7 professional backup and restore stop working after installation of acronis true image 2010. it generates a error code 0x81000019. please help.
    thanks
    Song

    Sankalp,
    I too have the error 0x81000033 when running the full system image backup.  I could not assign a drive letter to my 100mb drive with the Disk Management.  So, I went into the diskpart and ran the following commands:
    diskpart
    list disk
    DISKPART> list par
      Partition ###  Type              Size     Offset
      Partition 1    System             100 MB  1024 KB           ( 78.2 of 96.0MB free )
      Partition 2    Reserved           128 MB   101 MB
      Partition 3    Primary             73 GB   229 MB
      Partition 4    Recovery           423 MB    74 GB
    sel dis 0
    list par
    select partition 1
    assign letter=q
    fsutil usn queryjournal q:
    fsutil usn deletejournal /D q:
    After diskpart, I opened the "My Computer" and see that I have 78.2 of 96.0MB free.  Despite that, I ran these commands on the new q: drive:
    C:\Windows\System32>q:
    Q:\>fsutil usn queryjournal q:
    Error:  The parameter is incorrect.
    The FSUTIL utility requires a local NTFS volume.
    Q:\>fsutil usn deletejournal /D q:
    Error:  The parameter is incorrect.
    The FSUTIL utility requires a local NTFS volume.
    Q:\>
    Any help is appreciated.

  • Error Message "Script: chrome://tavgp/content/libs/include.js:595" Choice of "Continue" or "Stop script" When choosing "continue" firefox launches but after a while crashes. Using Windows 7

    Error Message
    "Script: chrome://tavgp/content/libs/include.js:595"
    Choice of "Continue" or "Stop script"
    When choosing "continue" firefox launches but after a while crashes. Using Windows 7

    That is a problem with an AVG extension (toolbar).
    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]

  • When I download the new itunes (on my pc); going through the dowload process it stop me and a window pops up and it says: (there is a problem with this windows installer package. A program required for this install to complete could not be run.) Help

    when I download the new itunes (on my pc); going through the dowload process it stop me and a window pops up and it says: (there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.)
    I have tried several times to redownload and keep getting the same message. what am I doing wrong...

    Let's try the following user tip with that one:
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • Unable to install itunes 10.5 after update issue. "windows installer package error"

    So when the update for itunes happened, it wiped my ipod, and then my ipod would not work with itunes. So I uninstalled itunes and tried to reinstall it and it gives me that error message. "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have tried all the fixes from deleting everything to running command prompts. I think i tried everything.
    Method 1: Right click on the setup file and, from the drop down menu, select 'run as administrator'
    Method 2: Open command prompt in elevated mode and, then unregistered and re-register Windows Installer.
    1. In the Start search box and then type 'cmd', when the command application appears at the top of the start window, right click on it and, from the drop down menu, select 'run as administrator' and type each of these commands in the command prompt and press Enter
       • msiexec /unregister
       • msiexec /regserver
    msiexec.exe belongs to the Windows Installer Component and is used to install new programs that use Windows Installer package files (MSI)
    http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-ques tions
    Method 3: Start the Windows Installer service
    1. Click Start, type Services.msc and press {ENTER}
    2. Double-click Windows Installer
    3. Set the Startup type of Windows Installer to Manual
    4. Click Start to start the service. Note down the error message if any.
    5. Click OK.
    If the above mentioned steps don’t resolve the issue, then
    follow the steps and check whether you can resolve the issue:
    Method 4: Empty your Temp directory and restart
    1.       Choose Start > Computer
    2.       In Computer, open the "C:" drive.
    3.       Open the Users folder.
    4.       Double-click the folder titled with your username.
    5.       If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
    6.       Choose Organize > Folder and Search Options.
    7.       Click the View tab.
    8.       Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
    9.       Click OK.
    10.    Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
    11.    Double-click the Local folder to open it.
    12.    Right-click on the Temp folder and choose Delete.
    13.    In the confirmation dialog that appears click Yes.
    14.    If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
    15.    Restart your computer.
    Method 5: Removing iTunes
    Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
    1.       Quit iTunes.
    2.       From the Start menu, click Control Panel.
    3.       In Control Panel, click Uninstall a program. The Programs and Features Control Panel opens.
    Alternately, in Classic Panel of Control Panel, click Programs and Features.
    4.       Select iTunes from the list of currently installed programs, then click Uninstall.
    5.       When asked if you would like to remove iTunes, click Yes.
    6.       After the uninstallation is complete, do not restart your computer if you are prompted to.
    7.       If other program entries were listed for iTunes in Programs and Features remove those as well.
    8.       In Programs and Features, also remove any iPod Updater applications that are listed in the same fashion as you removed iTunes.
    Method 6: You may also try downloading the Windows Installer Cleanup utility and run that to remove the leftover ITunes installer files that may be causing issues with your current installation.
    You may refer the following article to download the Windows Installer Cleanup Utility:
    http://support.microsoft.com/kb/290301
    1. Click on Start > All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
    2. Select iTunes from the list and click Remove. If you have multiple iTunes files, remove all of them.
    3. Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from
    To this:
    This solution correct my bug.
    I had the same error in with the i-tunes installation and i did this and it worked.... This works for any i tunes that fails to install itself on 64 Bit
    You have to go into your registry.
    Start, run, type in “regedit”.
    Next go to HKEY_LOCAL_MACHINE.
    SYSTEM
    CurrentControlSet
    Services
    MSIServer
    To the right you’ll see WOW64. Double click on it, or right click on it and click on modify. Change the setting from 1 to 0.
    Next, go to the start menu again and type in the search box: “services.msc”.
    Look for and find the Windows Installer service.
    Double click on it and tell it to stop. Next, tell it to start.
    You should now be able to install your programs.
    ------  By the way I dont have the WOW64 option is not available.
    I was able to install quick time just fine. All of the other apple software associated with itunes installed fine but itunes did not. Im not sure if there is a virus that could do this. I didnt delete anything but apple folders.
    I have tried other things but i cant remember exactly there were.
    When the install process for itunes is running it changes with the error message shows up during install.
    Thanks.

    I should have posted this earlier, but anyway. I restored my laptop to factory version after backing up any useful data, and the first thing I the laptop was restored was connect to the internet, download and install the latest version of iTunes. And Bingo! It worked.
    Apple helps you find Original Sin with the Windows.

  • How to re-install iTunes after receiving "There is a problem with this Windows Installer package ..." message?

    Hi,
    This is how it all started. When the new update for iTunes 11 came out, I tried to update it. After I had updated it I found nothing had changed. So i tried rebooting my computer and everything and found that still nothing had changed. So I tried uninstalling it. After that I tried to re-install it, but it came up with the
    "There is a problem with this Windows Installer package ..." message. So I looked around the internet and found a website that told me to uninstall all Apple products. So i did that. When i tried to uninstall Apple Software Update, it came up with the 'problem with windows' message again. So I used Revo to uninstall it. So I rebooted and tried to install it again. It installed Bonjour and all of the other programs but stopped halfway and gave me the 'proplem with windows' message again. I've looked around and most of the solutions have been to try and repair Apple Software Update, but the problem is, I've already deleted it. So can someone PLEASSEEEE help me fix this problem! (Sorry for droning on)

    http://support.microsoft.com/mats/Program_Install_and_Uninstall  try this an see if it fixes it.

  • Trying to download iOS 5 it says there is a problem with my Windows Installer Package?Help?

    I'm trying to download the iOS 5 and I get almost all the way done but then it stops when it's on Status and goes to an error and says "There is a problem with this windows Installer Package.  A program run as part of the set up did not finish as expected.  Contact your support personnel or package vendor."  I have a windows vista computer.. but it should be able to run on it...
    Any ideas on how to fix this??
    Thanks!!

    'NOsaint09' - I was getting your same error message trying to install the iTunes 10.5 update on my Windows XP machine (in order to install iOS 5 on my iPhone 4). Tried uninstalling and reinstalling iTunes several times to no avail - same message, no install.
    Well, after reading the above post by 'wiss...' i went to start Apple Software Update and was getting another (very cryptic) error message just trying to start ASU. I thought perhaps the problem with this program was causing iTunes 10.5 not to install - so I went to uninstall Apple Software Update using Windows Add/Remove Programs, and got another error message (not allowing the uninstall)!
    Knowing there are programs out there just for the purpose of doing a forced & thorough uninstall, I search Cnet Downloads for the best free Uninstaller and downloaded Revo Uninstaller. Used Revo to uninstall Apple Software Update (and all associated files/data it found in registry).
    Then to be sure, ran Disk Cleanup in windows to empty the Temp files/folders and Restarted the computer.
    Finally, I ran the iTunes Setup.exe for 10.5 and it installed successfully!!  Woohoo! I hope my experience may help others with similar troubles!
    And thanks to Wiss for directing me to the problematic ASU program!

  • Windows Installer Error after downloading Adobe Elments 9

    I downloaded your Adobe Photoshop Elements 9 about ten days ago and immediately after downloading I received two  Pop UP  problems that I have been unable to resolve.  One of the problems Is 1) I get a "Windows Installer"  popup each time I start my computer and 2). Windows
    Hoist has stopped working.
    I have researched all resources and find the only solution is to wipe my computer clean and reinstall everything.
    My computer is a HP Pavillion dv8000, Windows Vistaa 32 bit, SP 2.
    Please advise if you  or any other member has efxperienced a similiar problem.
    Thank you in advance for your help in this issue.
    Sincerely,
    Charles Higginbotham

    Boot Windows in safe mode, uninstall PSE.
    Mylenium

Maybe you are looking for