Help line just hanging up on me!
Anyone else having an issue with the help line? After dealing with the stupid computer prompts, I get "Please wait while I transfer you to a customer representative" 15 seconds later line goes dead. 4 times in a row!
susandoran wrote:
hi Rick, thanks. I tried and it didn't work. People are furiously posting about this on Facebook. Comcast really seems to be turning a blind ear to it all. Very arrogant attitude to hold toward customers who have done nothing to earn so much contempt simply, it seems, for being customers. Not a sustainable attitude.Try this in the morning to register your displeasure with your recent experience Call 1-888-736-6711, Monday through Friday 8am to 5pm.
Similar Messages
-
Bootcamp - Seems there is no Support from Microsoft for Windows 8.1, once it is loaded.
I Just got off the Microsoft Technical Help line (Australia ph132058) and they refused to help me because I am running Win 8.1 in Bootcamp.
I have the latest Mac Book Pro Retina with a 1TB Solid State Hard drive running Win 8.1, beautiful machine, but its slower than my old MBP running windows 7 on a standard Drive.
The niggiling problem is that it seems to hang up for seven or 8 seconds on menial tasks........ like generating a new Folder or Note etc. Otherwise it runs reasonably well but not blindingly fast....
I wasn't aware Microsoft refused to help win 8.1 users on the Mac Platform........ shouldn't this Information be made more public...! Seems they are keen to drive potential Windows users away!!
Any suggestions on where I should go for help on this (Windows/Bootcamp in General) would be much appreciated ? ........ don't mind paying a reasonable price if the service is good......
I guess the wheel has turned and Microsoft are having a go at Apple again...?
Many thanks ....... Martin VThanks Turbostar.
I was thinking along the same lines. I installed Win 8.0 Pro and upgraded to 8.1 ........ probably a bad move.
I have bought a new 8.1 Licence but cant risk doing a complete reinstall until I have a back up machine ready. (My old MBP is getting a new hard drive) ......... so will give that a go in about a weeks time when the back up is in place. Cant risk having nothing!
When you say "Clean Install" ..... do you mean everything ..... as in Reformat the Bootcamp sector and start from scratch.?
I have a 2 TB LaCie Thunderbolt drive with my back up data on ..... is there a way to make the Reinstall process and large amount of Data transfer easy?
The reinstall is something I need to read up on. I was hoping the solution might be some kind of Tune up on the SSHD.
Good to hear you have a number of MBP's that are flying, I would be disappointed if the final quality wasnt a bit better.
..... do you have any tips on screen Res on the Retina ..... I am running Windows at 125% Zoom, but the Bluetooth, power, wireless, Date Icons etc are all still tiny ...... could really do with an alternative to the old "Advanced Appearance Settings"
cheers ..... Martin V -
I have a 2010 Macbook Pro and am a very new user to Mac community only started to use this PC a few weeks ago.
My Mac is just hanging and I am unable to shut it down or do anything at all. I left it for 2.5 days hoping the battery will run flat but it is not working. Pls help! I am desperate. TxIn order to resolve the issue if it occurs again, more info would be helpful as to what occurred prior to the "hang." One potential fix would be to try a Safe Boot:
After the Mac is completely shut down, push the power button and immediately after the startup tone, hold down the Shift key. The Shift key should be held as soon as possible after the startup tone but not before.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
There should be a message that says "SafeBoot." After the Mac is completely booted, try restarting and see if the issue is gone. -
i bought a new MacBookPro moved everything from old MacBookPro, new machine runs 10.6.7 - but iPhoto won't 'upgrade' the library - just hangs up supposedly while writing new library. help. thanks.
How did you "move everything" over?
Migration assistance does not handle the iPhoto library well sometimes - the best way is to drag the bad iphoto library from the pictures folder on the new system to the desktop, connect the two systems together (network, firewire target mode, etc) and drag the iPhoto library intact as a single entity from the old system to the pictures folder of the new system and launch iPhoto on the new system - it will open and convert the iPhoto library as necessary and you will be fine - once you test the iPhoto library you can delete the one on the desktop
LN -
Hi, I am having trouble using the smooth tool on a logo that I created. I have watched tutorials and something isn't working for me. When trace with the smooth the line just disappears and doesn't smooth anything out. Please help.
Sorry, that's Monika with a k
On Tue, Nov 18, 2014 at 2:26 PM, Monika Gause <[email protected]> -
I tried to erase and reset my iphone4 but its more than 8 hours just hanging, nothing is happening, can someone help please?
unplug the iphone from you computer.
quit itunes.
re-open itunes.
connect iphone
quickly begin to hold down both home button and sleep/wake for around 7/8 seconds.
as soon as the iphone screen goes black release finger from sleep/wake button but continue to hold home button.
an apple logo should appear on the iphone screen
continue to hold down home button
itunes should now let you know it has detected a phone in recovery mode.
choose to restore iphone.
once completed restore from back up if desired. -
I am trying to restore my iphone 3 I backed up to icloud and it tells me on the computer it is restored but the phone is still just hanging ou with a picture of a cord connecting to an itune symbol? help
Hello Bethandfive,
You may need to restore the iPhone while it is in what's called 'recovery mode.'
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Notes:
In certain situations, an iPhone, iPad, or iPod touch will automatically go into recovery mode after an update or restore issue. If your device is already in recovery mode, you can attempt to restore using iTunes.
Cheers,
Allen -
8i installation on RH6.0 - just hangs
Trying to run ./runInstaller from /mnt/cdrom originally gave me
the following:
[oracle@dev cdrom]$ ./runInstaller
Initializing Java Virtual Machine from /usr/local/jre/bin/jre.
Please wait...
Error in CreateOUIProcess(): -1
: No such file or directory
I made a link:
[root@dev local]# ln -s /dvl/jre116_v5/bin /usr/local/jre/bin
Now, when I try to run installer again, the screen flashes a
window for a very brief moment, can't even read what's on it,
then it just hangs forever:
[oracle@dev cdrom]$ ./runInstaller
Initializing Java Virtual Machine from /usr/local/jre/bin/jre.
Please wait...
(and so I wait... And wait... and wait)
According to JRE1.1.6v5 installation notes, there is no need to
set CLASSPATH - just add bin subdirectory of JRE to PATH.
DISPLAY is set properly, PATH includes /dvl/jre116_v5/bin
Any help is greatly appreciated.
Thanks,
Oleg
nullOleg (guest) wrote:
: Well, it failed again. I think I saw something about
: "segmentation fault" in the terminal window before it closed.
: Any ideas? I did not modify and rebuild the kernel. Could that
be
: it?
: Thanks.
: Oleg
: Oleg (guest) wrote:
: : Kurt Hannigan (guest) wrote:
: : : Good going!!
: : : I am right on your heels.
: : : JRE is hanging for my install also.
: : : I will now try your fix and post upda
: : Installer went through all the dialogs fine, started
: : installation, and at appr. 79% of completion crashed. Just
: : disappeared. Trying to find anything in the installation log
: : these are the last couple of lines from it:
: : , [oratypes.h ->%ORACLE_HOME%/rdbms/demo/oratypes.h 9438
plats=0=>[453,173,46,467,295,87,610,198,918,913,162,2,30,111,90,1
: : 68,888]
langs=0=>[en,fr,ar,bn,pt_BR,bg,fr_CA,ca,hr,cs,da,nl,ar_EG,en_GB,e
t,fi,de,el,iw,hu,is,id,it,ja,ko,es,lv,lt,ms,es_MX,no,pl,pt,ro,ru,
: : zh_CN,sk,sl,es_ES,sv,th,zh_TW,tr,uk,vi]]
: : DllGroup = false
: : Any ideas????
Yes, kernel has to be recompiled with recomended values.
I have attached a related reply from OTN team. It answers to some
common problems. I hope it can be useful.
John Palmer
Re: An update from the OTN team...
From: Oracle Technology Network Team
Email: [email protected]
Date: Fri Aug 06 21:23 CDT 1999
Having checked in with the development team please find below
their response to your comments/questions:
line 118 in my install log file at :
/usr/local/oracle/u01/app/oracle/oraInventory/logs/installActions
.log says :
platGroup = WINDOWS
And this is on Linux!!! Maybe the Oracle folks are forgetting
that Linux users are a little too sensitive to these kind of
mistakes. :)
This also supports my theory that the new installer is a gift
from Windows programmers. Who are not too familiar with the
idea of being able to send their video display to any computer
around the world and work from there. A feature every Linux
user takes for granted The Oracle Universal Installer is used to install Oracle products
on both Windows and Unix platforms. For every action performed by
the installer, there is a check to see if the platform on which
installation is going on is Windows or Unix. Based on the Query
result it performs a certain action and these are written to the
log file.
The log file should like:
platGroup = WINDOWS
Query returned : false
as Linux belongs to Unix platform group.
The installation types screen list 3 options: Typical, Minimal
and Custom. Somehow Minimal takes more disk space >
(642MB)compared to Typical (585 MB). Well that is what the
installation screen says. I have not tried to install using
the minimal install. The Oracle Software Packager which is used to create the shiphome
doesn't seem to report the correct size of the components and so
this inconsistency.
The installation cant figure out how much free space is
available on the / partition. Is it that hard? Its gives
warnings about how I may not have enough space. The free disk space calculation is done as follows:
((# free blocks) * (block size)) / 1024 in KB
The multiplication might have resulted in an overflow and
displaying the
wrong figures.
dbassist cant find the cdrom if you try to install the default
database from CDROM. It says cannot find CDROM even if you
have all your stuff under /mnt/cdrom dbassist script cannot be run from the shiphome on a CD. It can
only be run from the installed ORACLE_HOME.
The docs talk about software mount points and data mount points
/u01 /u02 /u03 and /u04 that I created, but I could not find
anywhere to specify them like I was able to, with the last
release.
Database Creation Assistant doesn't understand OFA. It wants
to put all of the database files /u01/app/oracle/oradata/<sid>
! Database Creation Assistant will sometimes prevent editing
the data file names to put them in OFA compliant directories. In DataBase Configuration Assistant, select the type of database
to create to be "custom" and create the database which allows to
give different paths for various database files and control
files.
"Oracle Protocol Support" section during the install shows no
options at all. What happened to good ole Net8? Only the TCP/IP adapter is supported which is default and
built-in, and so the screen is blank.
Some executables in the $ORACLE_HOME/bin directory do not have
execute permissions. "root.sh" script needs to be run when prompted by the installer
to set the appropriate permissions.
Zero length library file $ORACLE_HOME/lib/libnjni8.so.
Netasst doesn't work without it. Someone said they posted the
source code to the comp.databases.oracle.server newsgroup, but
I can't find it. and many libraries are zero length. This was noted internally also. We shall be providing a patch to
be released soon with the correct libraries.
Database Creation Assistant thinks dbmssql.sql is called
dbmssml.sql. The file $ORACLE_HOME/rdbms/admin/dbmssml.sql gets instantiated
from $ORACLE_HOME/rdbms/install/sbs/dbmssml.sbs at install time
and it's not getting instantiated. Also, the instantiated SQL
script uses $ORACLE_HOME/lib/libqsmashr.so.
Get the shared library libqsmashr.so which will be provided in
the patch to be released soon and copy it to $ORACLE_HOME/lib.
Run the generated SQL script (dbmssml.sql) from the file
$ORACLE_HOME/rdbms/install/sbs/dbmssml.sbs by replacing the
%ORACLE_HOME% with the actual path to ORACLE_HOME. Copy the
generated SQL script to $ORACLE_HOME/rdbms/admin.
Building the Intelligent Agent with TCL 7.5 causes a cascade
of undefined references when running gmake -f ins_oemagent.mk
agent The makefile $ORACLE_HOME/network/lib/ins_oemagent.mk is
incorrect.
Get the makefile ins_oemagent.mk from the patch to be released
soon and copy it to $ORACLE_HOME/network/lib
OR
in the mean time modify $ORACLE_HOME/network/lib/ins_oemagent.mk
as follows:
- replace -R$(LIBHOME) with -Wl,-rpath,$(LIBHOME) on line 20
(make sure to type entire option as one word, do not leave any
blank spaces in-between)
- replace the make rules for dbsnmp target with (while adding
these lines, for the first line keyin <tab> as the first
character)
$(LDCCOM) $(DBSNMPMAI) $(OSMMAI_STUB) $(LLIBNMI) $(LLIBNMS)
$(LLIBNMD) \
$(LLIBVPPDC) -lnms0 $(LSNMPLIB) $(SQLLIBS) $(DXALIBS) \
$(DEF_OPT) $(SSDBAED) $(TTLIBS) $(LLIBTCL) $(SNMPAGENTLIB) \
-ldl -lm -lcrypt -lc
- replace the make rules for oemevent target with ((while
adding these
lines, for the first line keyin <tab> as the first
character)
$(LDCCOM) $(OEMEVENTMAI) $(LLIBNMI) $(LLIBNMS) $(LLIBNMD)
-lnms0 \
$(SQLLIBS) $(DXALIBS) $(DEF_OPT) $(SSDBAED) $(TTLIBS)
$(LLIBTCL) \
$(SNMPAGENTLIB) -ldl -lm -lcrypt -lc
Set ORACLE_HOME and link the executables,
gmake -f ins_oemagent.mk agent
We hope this helps to clarify your issues.
Oracle Technology Network
http://technet.oracle.com
null -
Lost Sky Sports, rang Help line, lost will to live...
Hello all. Any mods listening? Please help. Along with others, found Sky Sports dead on me last night (see other thread). Rang India, poor bloke tried to help but had to plough through his standard tests and while he was doing that the phone went dead (and no, no-one rang back). So, I've tried the switch off- wait- restart-retune as recommended by the voice-over on the 0800 number, but still can't see Sky; I'm getting the Please Insert Viewing Card message again, just as before. Two questions: 1. will this keep happening? 2. Just what was the problem that led to this happening? Oh yes, and a third: how come the nice man in India didn't know anything about it?
Thanks for reply. The problem was the same as that described in other threads, including 'Sky Problems', if I remember the thread correctly. The screen was giving me the same message as I got when first registering it- PLEASE INSERT CARD... etc. When I did the switch-off/switch-on routine this morning, the box obviously downloaded a significant update. What is so frustrating is having to guess what's happening. There was obviously a serious and widespread problem; the message in the intro on the 0800 teccie help line said so. Now it's sorted I'm still none the wiser and still don't know how likely it is to happen again. The help guys cliamed not to know anything about any widespread problem and simply took me through their standard problem-solving routine (or rather, started to until the phone went dead). It's a great shame that BT produces services and stuff that are worth having but simply hasn't got the hang of communicating with customers. For example, why not put bulletins on known problems somewhere prominent on this web site? Anyway, that's enough whingeing, until the next time.
-
Links Pallet Missing. Adobe Help Line baffled.
A day killed on the Adobe Help Line and no hope in sight. The Links Pallet is AWOL and Adobe tech support can't find it.
Originally the problem was an error when trying to export a 275 page book to idml format as something was going wrong with the minor panic of losing months worth of work. It kept crashing InDesign CS5 on Win-7 64 Pro.
In three very long calls over the period of the day, creating new ID's, wiping out all sorts of stuff, including a reinstall of just ID, the Adobe help line finally had us permanently deregister the Suite, remove the whole suite, clean everything with a piece of code they recommended, and reinstall. It was a clean install. Adobe Creative Suite 5 Master Collection on two DVDs, selected to install every option that had a check box - take a lunch break while it does its thing. Then updated to the latest code for InDesign (7.0.4) and Photoshop (all three check boxes) since those are the only two we generally use. We went through all the drills such as trashing to preferences, and so on. All the ID extensions are checked as well. When all was said and done, the file still crashed the system, suggesting the problem was a corrupt file. Time to go to plan B...
We managed to find an older version idml copy that could be updated using draft printouts, and patched our way back to sanity only to discover that none of the images were linked, and when we went to fix this using the link pallet, it was not there. No link panel, not on the /window drop down, not anywhere. We finally relinked the images by using the Package "Repair All". However, one image was RGB, and when we right clicked to edit in orginal (Photoshop), there was no such option anymore. The tech support guy at Adobe was baffled (politely).
Somehow an awful lot of features related to images have vanished in this futile attempt to fix another problem. We are now worse off than we were this morning.
We figure there is some sort of switch somewhere, that Adobe tech should know, but their help line seems to be staffed by people whose solution is to delete everything and start over. When that failed to work, they said they will call back, but by the time we rang them back they were closed.
Has anyone either had this happen, or know what might be causing it? Links is an important feature, and without it, we might as well go back to CS-4...
Hmmm, good thought, let's try it. Just tried it before hitting Post Message, saving the file as IDML, but before it would open, the old ID-CS4 crashed with an error "Failed to open plugin resources: PARAGRAPH COMPOSER.RPLN" argh! (Don't let this one distract the question... all we want to know is how to find the Links Pallet on ID-CS5 v 7.0.4)lewenz wrote:
We are writing this saga in hopes someone in management at Adobe may actually read it and make some changes to their company. While they may think they save money farming their support out to a call centre in India, they have chosen the wrong centre, or their quality control is bad. While their hourly costs may be lower than running support out of their home office, we suggest Adobe is paying more because the call centre takes so much time, and creates so many new problems. In fact, we do wonder if the reason the call centre people are so polite and constantly repeating and apologising is not cultural, but so they can keep the meter running longer. Memo to Adobe: You are being ripped off. Even if you don't care about your customers, your too-smart cost-cutters are losing you money. Better to provide high-quality tech support that knows what is wrong and finds the solution in minutes than wasting hours and days as happens now.
It turns out that the support rep at Adobe gave us bad information and was about to propose more bad answers had we not become stroppy and demanded to speak to someone more competent. The support technician's next step was for us to:
Load ID CS5 on another windows PC
If the software worked on that PC either call Microsoft (yeah right) or
Delete and reinstall Windows 7 Pro
They did not volunteer any more than step 1, but having lost patience with their erroneous advice in the prior round, we pressed for what they would recommend next, since in fact the CS5 products had been working fine on the main desktop until they started telling us to start deleting and reinstalling things. On a complex multi-application computer, deleting and reinstalling Windows is not a simple matter, it usually results in downtime of three days and invariably important programs are reset, losing customisation that has been done over time. Our team concluded that rather than do this, if there was no other solution, we would trash CS5 and either go back to CS4 or purchase an Apple desktop solely to handle InDesign. Therefore, instead of continuing down this line of blind nonsense, we demanded to speak to someone who spoke better English, had a better phone connection and knew more than to tell us to keep damaging our systems.
Finally, we got a call back from a more informed 1st tier support rep who goes by the nickname Sonny. For some reason the connection was far better, and we could understand every word of his much better English. It turns out that the Adobe support rep had walked us through the delete and recovery procedure and omitted a key step. This was only learned by pressing Sonny hard, until he realised the missing step. The prior rep walked us through the following support process and only told us to call back after we had begun step 5.
Deactivate the CS5 Master Collection,
Download and Unzip Creative Suite Cleaner Tool
Create a new User ID with Administrator Level authority and sign on to it
Close all programs and run the Cleaner Tool
Reinstall CS5
Download the updates (which is a problem when one is on a 10gb cap broadband plan)
Of course, this did not fix the problem we had called about (manuscript kept crashing ID), but additionally the Links Pallet was completely missing as was the Edit Original right click function which made managing images in a manuscript impossible.
When we reviewed this with Sonny, he finally identified the missing step. Before Step 4, running the Cleaner Tool, run the Microsoft Control Panel Uninstall Program to remove all the programs. Then run the cleaner tool to find files that Microsoft missed. Finally, after Step 4, add an additional step of manually looking at the files using File Manager to make sure all files were cleaned out and gone. When all this is done, go to Step 5 reboot and reinstall.
Well the reboot took about 15 minutes as all sorts of orphan files came up, but when all was reinstalled, the InDesign functioned as it was supposed to function. The links pallet and edit orginal image was back where they belonged.
The only thing we discovered is that when we went to email, eleven years worth of emails had vanished. We are now in correspondence with the email support team (thankfully, we use a commercial product, not a free one) to see if these can be recovered. It appears the Cleaner cleaned out more than Adobe. Oops, sorry about that. Argh!
So what have we learned?
The original problem appears to have been a corrupted file. Since this was a 275 page manuscript, it was not something that could easily be given up. We called Adobe hoping to figure out why the application program was crashing. This was never answered. It would crash when we ran spell check and it would crash when we tried to export it to an IDML file. This is a deficiency in the Adobe product that it allows this. Adobe never addressed this, or identified this.
It was only when we started doing our own trouble shooting while waiting for Adobe to call back after they trashed the delete and restore application, that we realised we were being supported by ignorant technicians who appear to have little understanding of their products, very poor communications technology (it's hard to understand them due to a low quality line and in some cases a strong Indian accent), and whose "solutions" were to remove and reinstall their products. In this solution approach, the support technicians don't always get the steps right, with the outcome that the "solution" does not work.
At this point, we realised we were in worse shape than when we made the original call. So we searched our files to find the most recent IDML backup that did work, imported it and then took pdf printouts to re-enter all the changes to the manuscript since that backup was made. We hope we located all the differences between the two drafts. This of course is a manual process and what we sought to avoid by calling Adobe in the first place, but we realised that the Adobe support was going to take more time than clerical re-work. Thus we ended up with a repaired manuscript - no thanks to Adobe, and a newly defective application program where their next "solution: was to trash the operating system.
At no time did the technician ask the key questions to review what they might have done or not done that could have caused the problem. In other words, Adobe does not run a technical support line, but a trash and rebuild line. They waste hours of their own call centre time, not to mention the client time, creating further problems, call centre hours that we presume Adobe must pay for.
That we must listen very carefully to what the technician says back, since over 50% of the time, they do not understand. When the record is read back, it is wrong (they wrote down that ID crashed on opening... never true).
That it is not impolite to ask them to stop wasting time with very long apologies as the opening of every sentence.
That it is essential that you have the customer identity information in the right order, so they do not spend 10 minutes verifying who you are.
That it is not impolite to tell them to stop filling the air with nonsense and either answer the questions or get someone who can.
That it is not inappropriate to threaten to document the call and file a formal complaint with Adobe.
So for anyone who uses Adobe Help:
Demand someone who can speak clear English on a clear phone connection. Write down their name and location so they can be tracked.
Write down every step they propose and ask what is the next step if it fails to achieve the desired outcome.
Demand that each step be written down in their documentation as well.
Demand to know every custom file such as preferences and language dictionaries and their location. Make copies outside of Adobe so the cleaner file does not delete them. A folder on the desktop is the safest.
When it becomes clear the technician does not have a clue what they are doing, demand to speak to their boss.
Document every step here on this forum, so when they ask how they did, refer them to the public record.
Thanks to Peter Spier and Jongware for their attempts at solutions. Turned out it was a corrupt file that would have been a disaster had we not made backups and a defective Adobe technical support system that threated to trash our whole operation.
Bravo for persisting, insisting, asserting, relying on your own intelligence as you realized you were being not only ill-served, but wrongly-served and unforgivably-destructively-served. Sorry to hear how your own civility kept you from acting protectively sooner.
I agree about escalating cases to the highest-level support manager ASAP as you discover incompetent support. I've written about this in a few posts that you can find with this Google search link: InDesign knowhow pro escalate support. I usually offer "I don't mean to be rude, but if you're not expert with this issue..." or I substitute "...aren't able to read the case notes and have expertise," and similar phrases, THEN I PRESS FOR ESCALATION, EVEN IF I NEED TO BE RUDE TO GET IT.
However, with the increasing complexity of the stuff we use, and, as in your example, it takes a few days to rebuild a system, don't be lulled by the concurrent increased confidence you get from smarter hardware and software. I suggest cloning working systems for backups in disasters like you're reporting. Don't overwrite stored clone backups with unproven current systems that may have unbeknownst to you just gone bad. Consider virtual software like VMware Fusion or Parallels, even if you're committed to Windows; you can install one or more virtual Windows systems on a real Windows system, make snapshots and revert to them if needed. I think these are more robust than Windows Restore Points, because snapshots track everything done on the virtual drive, whereas restore points only undo the Registry, IIRC, so corrupted user files remain corrupt, lost files remain lost.
IOW, practice safe computing.
I heard of a business professional who sued his doctor for time lost when he was kept waiting for an extremely long period with no explanation, offer to reschedule, etc. (IOW, he got "airline treatment.") Whether he collected isn't the point so much as the recognition of the concept, and the corresponding smart pro-customer-service steps taken across many industries and companies. Whether defensive or pro-active, better customer service is better for everyone in chain of relationships.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices -
Slow response using internet, just hangs
Not the best at IT and just clicked update when it came up as available without realising what I was doing! Turns out it was an upgrade to os x 10.9.4. Since then the laptop has been practically unusable particularily when it comes to safari, it is either really slow getting to a particular page or just doesnt do anything, no matter how long you wait. Restarting doesnt seem to help, reload view fails as well. Its strange as sometimes its ok for 10 minutes then starts doing this. I know this is bad but I have never backed the laptop up so cant restore to previous version. I am currently looking into which external hard drive to buy so I can start doing regular back ups. I have run EtreCheck in the hope somebody can help!! Results below
Problem description:
Very slow responses on internet, just hangs for ages
EtreCheck version: 2.0.6 (91)
Report generated 25 October 2014 13:18:22 BST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.4 (13E28) - Uptime: 0:42:39
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (392.13 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) Support
/Users/[redacted]/Downloads/PeerGuardian.app
[not loaded] xxx.qnation.PeerGuardian (1.1.11 - SDK 10.2) Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] xxx.qnation.PeerGuardian.locum.plist Support
User Launch Agents: ℹ️
[running] com.amazon.cloud-player.plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
pploader Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pploa der.app)
pplogger Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pplog ger.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 15.0.0.189 - SDK 10.6 Cannot contact Adobe
LogMeIn: Version: 1.0.730 Support
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.730 Support
LogMeInSafari64: Version: 1.0.730 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
1% fontd
0% AppleSpell
0% Safari
0% imagent
Top Processes by Memory: ℹ️
159 MB Safari
103 MB pploader
73 MB com.apple.WebKit.WebContent
47 MB WindowServer
34 MB mds_stores
Virtual Memory Information: ℹ️
1.53 GB Free RAM
1.14 GB Active RAM
655 MB Inactive RAM
971 MB Wired RAM
624 MB Page-ins
0 B Page-outsNot the best at IT and just clicked update when it came up as available without realising what I was doing! Turns out it was an upgrade to os x 10.9.4. Since then the laptop has been practically unusable particularily when it comes to safari, it is either really slow getting to a particular page or just doesnt do anything, no matter how long you wait. Restarting doesnt seem to help, reload view fails as well. Its strange as sometimes its ok for 10 minutes then starts doing this. I know this is bad but I have never backed the laptop up so cant restore to previous version. I am currently looking into which external hard drive to buy so I can start doing regular back ups. I have run EtreCheck in the hope somebody can help!! Results below
Problem description:
Very slow responses on internet, just hangs for ages
EtreCheck version: 2.0.6 (91)
Report generated 25 October 2014 13:18:22 BST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.4 (13E28) - Uptime: 0:42:39
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (392.13 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) Support
/Users/[redacted]/Downloads/PeerGuardian.app
[not loaded] xxx.qnation.PeerGuardian (1.1.11 - SDK 10.2) Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] xxx.qnation.PeerGuardian.locum.plist Support
User Launch Agents: ℹ️
[running] com.amazon.cloud-player.plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
pploader Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pploa der.app)
pplogger Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pplog ger.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 15.0.0.189 - SDK 10.6 Cannot contact Adobe
LogMeIn: Version: 1.0.730 Support
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.730 Support
LogMeInSafari64: Version: 1.0.730 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
1% fontd
0% AppleSpell
0% Safari
0% imagent
Top Processes by Memory: ℹ️
159 MB Safari
103 MB pploader
73 MB com.apple.WebKit.WebContent
47 MB WindowServer
34 MB mds_stores
Virtual Memory Information: ℹ️
1.53 GB Free RAM
1.14 GB Active RAM
655 MB Inactive RAM
971 MB Wired RAM
624 MB Page-ins
0 B Page-outs -
My Macbook Pro running Snow Leopard, had hard drive failure so I had to borrow a friends similar machine to access my iPhoto library ( 523 GB) on a 1TB drive after editing the photos and after exporting one folder of images the program quit and then asked me to repair which I tried hung up at 99% and would not open the event thumbnails . I have tried everything even trying to transfer the particular event from that library to a new library using iphoto manager just so I can export my project and send but still no success as it is telling me that it is getting no info from the library, I changed permissions on the drive ..still no success . I restarted Iphoto and it took hours to show the images but all events thumnails said "0" and it shows all the event cover photos as a gray photo with a palm tree in it or something . I tried rebuilding again this morning and the new library says "0" photos and a library size of 7.3 mb
I got my own Macbook 17in back yesterday and downloaded Mountain Lion to my machine and Iphoto 9.3
I tried to open the library which is 523 GB of images that used to work fine before getting an error message saying it needed to be repaired. I tried opening it with Iphoto 9.3 via I photo manager which told be that there were inconsistencies in the library and it needed to be repaired I chose that option and it is now the following day still "rebuilding thumbnails" since last night . This is a huge problem I have missed project deadlines and my income is severely affected by this situation of not being able to access my work. What can I do to fix this, access my files and export my overdue project at this point ?Terence I find it surprising that you would say use Iphoto Manager after saying that I used it to rebuild using it took me to 99% of the way and just hung. I even spent my $20 and got the latest version 3.8.3 which was supposed to remedy these issues. See below my email to Fat Cat software the makers of Iphoto Manager:
"Email to Fat Cat Software : Re Iphoto problems:
My Macbook Pro running Snow Leopard, had hard drive failure so I had to borrow a friends similar machine to access my iPhoto library ( 523 GB) on a 1TB drive
after editing the photos and after exporting one folder of images the program quit and the asked me to repair which i tried …it hung up at 99% and would not open the event thumbnails .I have tried everything trying to transfer the particular event from the library to a new library using Iphoto Manager just so I can work on my project but still no success as IPLM is telling me that it is getting no info from the library, I changed permissions on the drive ..still no success .
I opened it using IPLM and it took hours to show the images but all events said "0" and it shows all the event cover photos as a gray photo with a palm tree in it or something . I tried rebuilding again this morning and the new library says "0" photos and a library size of 7.3 mb . There
really seems to be a serious problem with Iphoto 9.3 as it
asks you to rebuild or repair the library then IPLM stops at 99% leaving
the thumbnails
unviewable and just hangs up after that or wont open and there the problems start.
Please advise and give me some viable options on this issue."
Its days later and the support at Fat Cat software emailed me asking a question and are apparently just as floored as I am with this malfunction ..I hope they are working feverishly to address this as my conclusion and solution is as follows :
Using the older version of Iphoto Library Manager when my machine asked me to upgrade and rebuild instead of the first aid function in Iphoto 9.3 did not help but actually corrupted my library and downloading the latest version did not help remedy it either. What I should have done and am now doing is using the Iphoto first Aid function in Mountain Lion and Iphoto 9.3 using option command to rebuild the entire library. So far it is working with no hangups ...it is now rebuilding image version number 6715 and counting with 33000+ images to go ..if this solution really rebuilds then that is the ONLY way to go with this issue which has cost me a lot of time and money in missed deadlines , lost income and lost business . Iphoto and Iphoto Library manager are normally great in what their purposes are and in ease of use and function but whenawry with compatibility in version software issues arise things go terribly awry and the tedious painstaking fixes available that go for days on end just do not cut it. -
My 30Gb Ipod video is not being recognized by itunes. Windows sees it, as it shows up in My Computer. It did not come with a disc, which I read is supposed to happen now, but a friend of mine got one the day before me and her's came with a disc...so I'm a tad confused. When I plug it in, I get the Do np disconnect sign and I have to manually stop it's process. I've followed the instructions on the site, have browsed through the forums, but could not find any topic that was helpful. I also started another thread and no one commented...so, I was just wondering if there was a help line I could call to get someone to help me by walking things through, making sure I do them right, and to finally get this freaking thing working.
So, please, if anybody knows of a help line (I'm in Vancouver, B.C. in Canada), that would be excellent.Ok, a simple yes or no, would be super. Thanks.
-
I'm new to the IPad. I have a Pages document that won't open. I just get the message "Document can't be opened". If I try to export it by email Pages just hangs while converting the document. If I try to download it to a mac via Cloud, again it just hangs. The document was created in Pages on this iPad.
Help! Please.cI agree with weathertx.
What in the h*** are they doing?
I hit the ALL STOP butting on upgrading to Mavericks when stuff started going sideways - this is just the latest.
Trying to use iWork for the first time - and same issue. Created a document on my iPad in Pages (I will check for update to pages but there is none indicating I need to in my App store)....and sent that pages file to my Mac Air in DropBox - tried to open "missing XML file" error and when I open the package - there really is NO XML file. I am not a programmer and should not have to be - to create or complie a missing system file that it needs.
Wait a sec.. WORD works but I import a file made in Pages App to Pages and is does not on my Mountian Lion MacAir..? What? *pinches self*
This cannot be fixed by us. I know that I am making far too many trips to the bug page these days - this is all starting to remind me of days gone buy when I left the PC world for this same reason. I don't want to be a beta tester. There is no money in this for me.
In fact it's the reverse - this is costing me $$.
This is not very encouraging.
Pathetic. Apple should be looking over the fence at this type of thing. Thier users are the ones that you want to keep, shoudl be your greatest testimonial.
This is not a testimonlal in the right direction. -
XP, 128 bit,ff3.6.17 now but no help.
Since I updated both, in Facebook my system hangs repeatedly
Only hard reboot and open new session will let me back on. I have been talking to Adobe support for 3 days and got the advice to put FF3.6.17 back on. It is worse when trying to scroll or trying to play a game. Cursor freezes and system hangs. I need some help pls. Which plugin is best when trying to use facebook and games on FF4.12? DOESN'T ANYONE KNOW OF ANY HELP? Just give me the name of a plugin that FF likes and a Web address. I need to be able to use my browser and would like to play some of my games. PLEASE!!!Hey, I really need some help. Doesn't anyone know?
Just tell me a plugin that will work and not hang FF and give me a website. PLEASE.
Maybe you are looking for
-
PSA to Multiple Data Targets in process chain
Hello All, I am trying to create a process chain that loads data from an already loaded PSA to further targets. (Note that the infopackage to load from R/3 to PSA is in another process chain). I am using the "Read PSA and Update Data Target" process
-
SCSM 2012 - all business services reporting - which cube can I report from
I want to report on all business services, does anyone know which cube i can report on business services from? any other advise relating to this appreciated.
-
Photos are rotated correctly on PC but 90 degs out on iPad????
Photos are rotated correctly on PC but 90 degs out on iPad????
-
My old power book used an older version of iphoto, when I bought my macbook pro recently I tried to upload, from an external drive, my backed up files. The program opens with all the relevant folders down the left side but none of the image files wil
-
My iphone 5 "slide to unlock" does not work
My iphone 5 "slide to unlock" doe not work and has a camera icon beside it. I also tried to shut it off but the "slide to power off" also does not work. Please suggest solutions to correct it.Thanks