Help!Mac book pro doesnt respond.
Just have the "rainbow color ball" on a black screen. Can somebody help?
Hey paubarba
If some of the keys on your Mac's keyboard don't seem to be working, use the tips in this link to troubleshoot:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
Welcome to Apple Support Communities!
Cheers,
Delgadoh
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My mac book pro doesnt start up after a small flash in jack when plugged in
my mac book pro doesnt start up after a small flash in jack when plugged in
It's a mac book pro 17", OS X 10,5 . It worked perfectly but when I (or actually my friend) plugged the jack into the wall outlet it came a small flash (in the wall outlet) and then it didn't start up. No sound, no light on the screen. I didn't actually see what happened, but I asked if she plugged it in with the magsafe wire still attached to the computer, and she believed she might have. Is there anything to do? I have a couple of mac computers, two other mac book pro (writing on the newest one now - 13" - late 2011 - OS X Lion 10.7.5), if it could help.
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Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not start?
sonjadg,
you can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. If Startup Manager is only showing an OS X Installer volume, then it sounds like the Mavericks installer had a problem midway through its installation process. To fix this, you’re going to need to erase your internal disk and reïnstall your original version of OS X from the grey Mac OS X Install DVD, use Software Update to get it back to 10.6.8 (presuming that your MacBook Pro originally came with Snow Leopard), and then restore from Time Machine. -
Mac book pro doesnt allow transfer cassette to cd any solutions?
My mac book pro doesnt allow for "line in" so i can transfer my cassett tape to my notebook. any advice?
You can use something like this to add an audio input:
http://www.amazon.com/s/?ie=UTF8&keywords=imic+usb+audio+interface&tag=googhydr- 20&index=aps&hvadid=20591816429&hvpos=1t1&hvexid=&hvnetw=g&hvrand=14314934555063 22467&hvpone=&hvptwo=&hvqmt=b&hvdev=c&ref=pd_sl_3l1100ma75_b -
Hello my mac book pro doesnt connect to internet it lights up but thats it
macbok pro laptop lights up but doesnt connect pls help
If you are trying to connect via Wi-Fi, did you already follow this article?
Wi-Fi: How to troubleshoot Wi-Fi connectivity
This user tip might also be helpful:
..WiFi, Internet problems, possible solutions | Apple Support Communities -
Help- Mac Book Pro built in speakers wont work.
Hi. I just turned on my Macbook Pro today and found something funny. My internal speakers will not work and when i try to use the volume keys the display comes up for volume but it has the do not enter icon. i plugged my headphones in to see if it worked and it did. i also noticed that there is a red light coming from my headphone jack when the headphones are not in it. Does anyone know how to get my speakers working again?? I looked at the help files and it says to make sure that internal speakers is checked in the : system preferences->sound->output. but all there is to check is: digital out.
Please help. Thank you very muchCheck to make sure that digital out is NOT selected - your headphone port is also a optical digital audio port - hence the red light.
When you plug in headphones, your computer knows that there are headphones attached and routes the audio accordingly, allowing you to use the built in volume controls. When the audio out port is set to Digital Out, your MBP thinks that there is some other digital device plugged in (with its own volume controls) and so disables the MBP's internal volume controls and internal speakers.
If you have checked that Digital Out is not selected, you may want to try a permissions repair, and possibly a PRAM reset (Hold + Alt + P + R when you restart your MBP - before the grey screen).
Someone with more experience of optical ports may have another solution - obviously there isn't anything stuck in the port, so it must be a software issue. -
PLEASE help: mac book pro turns on and then wont start says I need to restar
Can anyone help me.
AS I was using safari the computer froze. so I forced quite the computer.
when I restarted the computer it made its chim, fan went on, screen went on but i soon received a grey screen with the power button in the back ground and a message that says,
you need to restart your computer. Hold down the Power button for several seconds ro press the restart button.
Did that
same screen
then when to manual
then insert the max os X disc1 into computer
restarted computer and held C button
same result.
what do I do now ..
please helpdid a black curtain drop with instructions in 5 languages? If so, that is a kernel panic.
http://support.apple.com/kb/TS3742, http://support.apple.com/kb/HT2546, http://thexlab.com/faqs/kernelpanics.html -
I just bought a new mac book pro. it has just been 2 days when I started getting a message saying that I need to restart my computer. My computer will just hang (and a dim light on the screen will appear with the message). The message is in the middle of the screen (in diffirent languages). Since i can not do anything ( i can't cancel the message, etc.), I would restart my computer. It usually happens when I'm connected to the internet (wi-fi). But one time, it happend even if I wasn't connected to the internet. Why is this happening? Is there something wrong with my new mac book pro?
please help.
mac book pro Mac OS X (10.4.6)don't bother reinstalling yet. It could be a hardware problem with the logic board. Try this:
Open up your hard drive and navigate to the following location:
Macintosh HD -> Library -> Logs
Find the 'panic.log' file and double click on it. It will open up in the 'Console' application. Look carefully though all of the text and see if you can locate a line similar to the following:
"panic(cpu 1 caller 0x00351082): mbuf address out of range 0x750208"
If you see this line, phone Apple and tell them that you've been told by an Apple engineer that your machine could possibly require a logic board replacement. Let them go through their usual checks with you but insist that they allow you to send them your panic.log via email. By looking at the log they will instantly be able to tell you whether or not your board needs replacing (under warranty, of course).
Let us know how you get on
Stu -
I have a mac book pro and i have connected my panasonic mini dv video camera via firewire 9 to 4 pin connector but imovie doesnt recognize. please help.
Hello twrate,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iMovie '11: If iMovie doesn’t recognize your camcorder
http://support.apple.com/kb/PH2146
Best of luck,
Mario -
We are in indonesia travelling and after downloading and installing Yosemite, on our next restart the screen went black and responds to nothing. Tried to reboot (shift key) in safe mode after first crashing the system but nothing responds except for the opening chime. Toal disaster so any help will be greatly appreciated. Judging by the comments I have read, Yosemite seems to have many issues for us to look forward to, if and when we can bring back the Mac Book Pro to life.
See if you can boot into the Recovery volume (boot with the Command + R keys held down). There you can reinstall the system.
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I got my Mac Book Pro repaired in late July of this year. The repair summary says that they replaced the display claim shell, glossy (item number 620-5153). I believe this was due to a clouding on my screen. However, they also replaced the top case with keyboard (item number 605-2953) and the track pad (605-2712). When I took it in I was having problems with the track pad. It would not respond to touch. Wouldn't follow my figure movements, ect. The guy at the Apple Store took it in the back and opened it up. He said it looked like there may be water damage because there was gooey stuff by the battery, so in that case the warranty would be void. I told him that I was 100% certain that no water ever got on it and that if there is gooey stuff in side my macbook that there must be a battery leaking issue. He said that they would have to send it in and the people at the repair center would determine if it had been water damaged or not.
Well, they sent it in to the repair center in Florida (leaving me with out a computer for a week at summer school) and they made the before mentioned repairs. They never asked me questions or anything so I am assuming that meant they rightfully determined there was no water damage.
Aside from some wireless issues the Mac Book had been working okay until tonight. I was typing a paper and all of a sudden the track pad problem came back tonight. I tired to use the computer with the broken trackpad for about 45 minuets but then gave up because it was impossible to use. I shut off the computer and left it off for a good 3 hours before plugging it back in and turning it on. (I tried turning the computer off and then back on again when the problem first occurred and that did not help). I have noticed recently (like the past week) that sometimes it gets way louder then it used to and the last couple of it will randomly will turn off when it still has battery left. Also, ever since I got my mac book pro back from the repair center Microsoft Word crashes once every 2ish days, but I am unsure if that is related to the current issue.
As I am typing this the touch pad is getting touchy again :(. And as I type it is randomly switching lines so I think the touch pad is being extra sensitive now, Im not sure. Anyway does anyone have any advice? I am in my first year of law school and I NEED MY COMPUTER. It is not an option not to have one for a few days and if I absolutely have to give it to apple I will be forced to buy a cheap computer from Walmart to use in the mean time (Which I REALLY cannot afford).
I am assuming it is the battery pushing of the trackpad or something. Is this correct? I have an appointment with Apple tomorrow but since it is somewhat functioning right now I am unsure of if I should go or not. The store is 45 minuets away and I need it during class each day. But exams are in a month and I cant have it break during those.
I really do not see why Apple would not have replaced the battery when I first brought it in. I identified it as an issue; I am sure someone who works on these computers all day long could have seen it was an issue too. At least, if my assumption that that is the problem is correct. Would getting a mouse that plugs into the USB fix my problems? Or would Apple be willing to just give me a replacement computer since this is the second time this has happened in 2 months and their 1st repair didn’t help? Would Apple be able to fix it in the store or would they be forced to send it to me? Any idea how to fix this?????? Thanks so much! I truly appreciate any help you might have! I am really stressed about this!BTW (speaking as a Dad of 3 daughters in Grad school) if you don't already have and use a DropBox account, or some other similar online "cloud" based backup of your school documents, you should start doing so immediately. By keeping all of your important documents in the Dropbox folder on your computer, you have instant access to them from any other computer (or iPad), should you be w/o your computer while in for repairs (or if, God forbid, it is stolen). It's free for 2 GB of online storage, which is more than enough for a few years worth of Word documents, etc. (If you get other people to sign up via your email "invitation", then Dropbox gives you even more free storage space.) Every time you close a document, it is updated on the Dropbox servers (encrypted), if it is in the Dropbox folder (assuming you give it a few seconds to update before turning off your computer). Do a google search of "Cloud based storage comparisons" to compare the amount of free space each of the competing services give you.
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I have a mac book pro that i bought in late 2009. My current software is snow leopard version 10.5.8. I would like to get the new lion operating system but I cant without first getting the latest version of snow leopard. however when I go to update my software it doesnt show that any update is available.
10.5.8 is Leopard, not Snow Leopard. You need the Snow Leopard DVD;
You can get it only by phone now from Apple.
In the US, call 1-800-MY-APPLE and ask for a sales assistant. Last quoted price was $19.99 for the single-user and $29.99 for the family licence.
For other countries, check here; http://support.apple.com/kb/HE57
Don't forget to ask for Sales; the tech support guys can't help.
If you want Lion, rather than Mountain Lion, the same Sales team can give you a download code to use at the Mac AppStore.
To get the App Store, you need to update your new Snow Leopard from 10.6.3 (which is the version on the installer) to 10.6.8 with the combo update; http://support.apple.com/kb/DL1399
Be warned that the upgrades will render a lot of older software unusable, and will need new drivers for printers and scanners in all likelihood. -
can not pair my itouch with my mac book pro version 10.6.6 .. it seems that maybe my itouch is having trouble connecting as my mac seems to pair, then waits for my itouch and it never works. please help!!
I am not certain this will fix your problem but I suggest you assign the printer a static IP address.
Using the printer's front panel, select Menu > Network > WLAN > TCP/IP > Boot method, and change it to "static". Provide a static IP address that is on your LAN's subnet.
For example, if you are using an AirPort Extreme, you might give it an IP address of 10.0.1.100. If you are using a Netgear or Linksys router that defaults to issuing 192.168.x.x addresses, you might give it an address of 192.168.1.100. That way, the printer will always "reside at the same address" on your network. If your router has the ability, you should reserve that address so that the router does not attempt to assign it to another DHCP device.
Then, go to System Preferences > Print & Scan, and delete your existing printer with the "–" (minus) button. Add it again, using the "+" (plus) button. In the window that appears, select the IP pane, and from the Protocol menu select "Line Printer Daemon (LPD)". In the Address field type the IP address you gave your printer.
If all goes well the "Pring Using" field will detect the printer at that address and automatically select the appropriate driver. You will see something similar to the following screenshot ("name" can be whatever you decide, and "location" is optional):
Click Add, then you can close System Preferences.
There are other possible reasons your printer is "not responding" which could include wireless interference from competing wireless networks, but try this "static IP" method first. It should mitigate the problem. -
Mac Book Pro constantly displays spinning wheel of death HELP!!!
My Mac Book Pro (after installing Mavericks) displays the spinning wheel of death multiple times per day. I thought it was my Google Chrome, but now it has been happening no matter what application I am using. I used Etrecheck to see what is going on with my computer, but I don't actually know what the output means. I've copied the information below.
More information: I no longer have a Blackberry, but I don't know how to remove any software that may still be on my computer (since I see Blackberry listed under Kernel Extensions). I also backed up my harddrive on the 28th, just to be safe.
I would greatly appreciate any and all help with this. I'm in the process of trying to study for mulitple teacher certification exams, so this is the worst possible time for tmy computer to suddenly go haywire. Thank you so much to anyone who takes the time to help!
Hardware Information:
MacBook Pro (13-inch, Mid 2010)
MacBook Pro - model: MacBookPro7,1
1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 0:21:46
Disk Information:
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (224.83 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information:
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.64) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.64) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) Support
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.cloudpath.maccmd.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.rim.BBDaemon.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[failed] Safe.Connect.plist Support
Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[running] com.hp.devicemonitor.plist Support
[loaded] com.hp.messagecenter.launcher.plist Support
[running] com.hp.productresearch.plist Support
[running] com.rim.BBLaunchAgent.plist Support
[running] com.sophos.uiserver.plist Support
[running] net.culater.SIMBL.Agent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.leadertech.PowerRegister.SEA1.83d33ce173c08a4063a3d2747cfbb0a9.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items:
AdobeResourceSynchronizer
Dropbox
HP Scheduler
SophosUIServer
Internet Plug-ins:
o1dbrowserplugin: Version: 5.3.0.18358 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
NP2020Player: Version: 5.0.4.0 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
AdobePDFViewerNPAPI: Version: 10.1.9 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 5.3.0.18358 Support
NP_2020Player_IKEA: Version: 5.0.7.0 Support
AdobePDFViewer: Version: 10.1.9 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.2 Support
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 87.91 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 3
Oldest backup: 2013-01-14 01:49:07 +0000
Last backup: 2014-04-28 23:07:32 +0000
Size of backup disk: Adequate
Backup size 465.44 GB > (Disk used 87.91 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
9% mds
4% WindowServer
1% InterCheck
0% BBLaunchAgent
0% fontd
Top Processes by Memory:
143 MB Google Chrome
139 MB InterCheck
106 MB com.apple.IconServicesAgent
74 MB Dropbox
66 MB mds_stores
Virtual Memory Information:
765 MB Free RAM
1.48 GB Active RAM
1.04 GB Inactive RAM
492 MB Wired RAM
1.05 GB Page-ins
0 B Page-outskmiddlet88,
yes, it could be due to nearly anything listed in your kernel extensions, startup items, launch daemons, launch agents, or user items above. Please check all of your installed third-party software to make sure that the versions which are installed on your MacBook Pro are compatible with Mavericks; uninstall every software package which isn’t Mavericks-compatible. After you’ve done that, boot into Safe mode, and see if you still get the beach ball of doom there. If it doesn’t appear there, restart normally and see if it appears then. -
I am having trouble with my Mac Book Pro which I bought in August 2012. It has suddenly started running very slowly every time I try to poen something. I have completed an etrecheck report - can anyone help?
Thank you
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 384 MB
System Software:
Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:21:48
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (410.81 GB free)
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.MyBusinessWorks.backup.plist Support
Launch Agents:
[running] com.MyBusinessWorks.status.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
User Login Items:
iTunesHelper
Dropbox
AdobeResourceSynchronizer
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.1.0 - SDK 10.7 Mismatch! Oracle recommends Java 7 Update 55
Safari Extensions:
Slick Savings: Version: 1.0
Searchme: Version: 1.3
Amazon Shopping Assistant: Version: 1.1
Ebay Shopping Assistant: Version: 1.1
AllMyTube: Version: 5.0.0.1
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
MyBusinessWorks Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
2% MyBusinessWorksBackup
1% PluginProcess
1% mdworker
0% Microsoft PowerPoint
Top Processes by Memory:
197 MB Safari
152 MB WebProcess
131 MB Finder
131 MB mds
94 MB MyBusinessWorksBackup
Virtual Memory Information:
1.67 GB Free RAM
1.34 GB Active RAM
343 MB Inactive RAM
670 MB Wired RAM
327 MB Page-ins
0 B Page-outsIt may be running slow because your backup program, MyBusinessWork, is running: running] com.MyBusinessWorks.backup.plist.
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