HELP NEEDED :changed curve 8520 to pearl 9100. Can't get BB I.D.password to reset.

Hello All,
I recently switched from BB Curve 8520 to BB Pearl 9100. I'm having trouble getting my official e mails configured to new handset.  I have changed my BB id password online but when the same is fed into the handset it rejects. I have used 7 attempts already.. Pearl 9100 was used by my husband earlier and had his id configured which i have erased.
Can some one help ?
Thanks.

No, my issue has not been resolved and its got me uneasy. I've had issues contacting customer support which is why I'm here. What's going on with your account?

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