Help on Sitecatalyst Integration

All,
Need help with Sitecatalyst Integartion. Using AEM 5.6. Referred to the below link, https://dev.day.com/docs/en/cq/5-6/administering/integrating_with_adobe_marketing_cloud/si tecatalyst.html
Could someone please guide me with steps . I set up a new sitecatalyst configuration but when i key in User name password and company name, the account having administrator rights and web services privileges as in the document, I still cannot connect to sitecatalyst.
Anyone here can help me with this?
Regards,
NZ

Thanks a ton Sham for replying. I have raised a daycare ticket today, seems to be an account issue. Appreciate all the help.
Will revert back if any issues during implementation.
Regards,
NZ

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