HELP PAYMENT SETTINGS HELP

I bought my ps4 in canada while i was living in canada, and i recently moved home to europe.The problem im having is that i can't change my country in wallet settings from Canada to Denmark.. PLEASE HELP!!

Similar Messages

When I download an app I had to put in payment settings cause it was expiring,after that it was downloading but then said 'cannot download because your ipad does not enough space' but I actually have 3.3 gb while the game is 1.4 .pls tell what to do

When I download an app I had to put in payment settings cause it was expiring,after that i paid and it was downloading but then said 'cannot download because your ipad does not enough space' but I actually have 3.3 gb while the game is 1.4 . I tried rebooting and powering off but still it didnt work even when I clicked the app( which still hasn't downloaded yet). What do I do now?

The GB size of the download file is the compressed size (like .zip or .dmg). When the file is installed/uncompressed it can be 2-3 times larger.
How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
 Cheers, Tom

HT1491 need help with the payment settings

im having a problem with my ipod 5 it is not letting me download any apps it says i need a visa /credit card but i dont own one so what do i do

Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
More details of how:
http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/

HT201303 Change country and payment settings

need to change account settings to show new country and payment details. In my account settings doesn't want me to select different country ie other countries don't come up for selection, does anyone know why?

Hi LOFI2,
Thanks for using Apple Support Communities. This article may be able to help:
Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account
http://support.apple.com/kb/HT6119
This article covers reasons why you might not be able to change your country:
I can't change the country of my iTunes Store, App Store, iBooks Store, or Mac App Store account
http://support.apple.com/kb/TS5375
Cheers,
- Ari

Trouble with Payment Settings

I have been trying for days to try and update my payment information on my Apple ID account and trying on my iPad I get no where. I go to ITunes/App Store>View Apple ID>Account Settings>Payment Information. When I select Payment Information I get an 'Account Settings' window that lists 'Payment Type' and 'Payment Method'. The payment method is blank and the payment type shows a red error message that I need to update my payment method and some garbage about PayPal not being accepted which I never had.
I logged into apple.com and went into Manage my Account and updated all payment and billing information. I did have an old credit card with a 2013 expiration that I deleted and updated to a current card.
I re-booted the iPad and I still get the same error message which prevents me from even downloading a free app. This is just getting ridiculous as what should be easy just wastes hours of my time just to try and update my account information. Leave it to Apple to make simple things appear easy and then just be difficult to work with on such a simple thing. Just like smoke and mirrors!
What can I do to get the iPad to recognize the new account settings?
Thanks
Tom in PA.

Hi Ruben Gmo Lopez,
Your issue is out of support range of VS General Question forum which mainly discusses the usage issue of Visual Studio IDE such as
WPF & SL designer, Visual Studio Guidance Automation Toolkit, Developer Documentation and Help System
and Visual Studio Editor.
I am moving your question to the moderator forum ("Where is the forum for..?"). The owner of the forum will direct you to a right forum.
The issue is on the application. YOu can consult on some development forum based on the type of you application.
The following forums may help you.
Windows Forms Forum:http://social.msdn.microsoft.com/Forums/windows/en-US/home?category=windowsforms
WPF forum:
http://social.msdn.microsoft.com/Forums/vstudio/en-US/home?forum=wpf
ASP.NET forum: http://forums.asp.net/
Visual Studio Language Forums:
http://social.msdn.microsoft.com/Forums/vstudio/en-US/home?category=vslanguages
Best regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

I can't update my payment settings for iCloud; how can I fix that?

I have been promted to update my payment info for my iCloud acct, I followed the directions from the email, but I cannot seem to update my payment info. How can I do that?

Hi mhart0604,
If you are having issues changing or updating your billing information for your iCloud account, you may find the information and steps outlined in the following articles helpful:
iCloud storage upgrades and downgrades - Apple Support
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Regards

Payment settings not saving??

The appstore is asking me to update my payment info, and i've put in three different debit cards and all of them say invalid security code...but they are right. I opened itunes and selected to use paypal, and it took me to the paypal site and i set it up...but nothing changed in intunes...still says im using my debit card which doesn't work apparently anymore. What can i do to fix this? I can't update any of my apps until its fixed...thanks. I also use iphone 4s, and itunes 10.7.

No need to do a clean install or other complicated stuff. This worked for me:
1. Open up Terminal (/Programs/Utilities/Terminal.app)
2. Enter "chmod -RN ~/Library/Preferences" (without the quotation marks)
3. Hit return.
Repairing permissions doesn't seem to work for home folders...
HTH

I cannot receive payments from most customers. Please help.

Almost every time a customer sends me a payment it will tell them "We can't send your payments right now. If the problem continues please contact Customer Support." no matter if they try as family and friends or goods and services. I've called PayPal about it once but they assured me nothing was wrong with my account, which brings me here. It's really weird because around 50% of the time it lets people send me money, but for a select few (which is starting to seem like the majority) it gives them that error message. And I know it's not a problem on their end, because I had them test send one of their friends a payment and it allows them to pretty much send to anyone but me. This happens with almost any amount of money, even $1, so I don't think the dollar amount is a factor. I tried looking at my payment settings to see if I had it setup to block certain payments, but it isn't. So I really have no idea what is wrong. Please help me.

Kumar19900 wrote:Almost every time a customer sends me a payment it will tell them "We can't send your payments right now. If the problem continues please contact Customer Support." no matter if they try as family and friends or goods and services. Perhaps you've hit some type of limit on "friends and family" payments. With all the abuse of that payment option, it would not surprise me that PayPal is starting to set payment restrictions for those who send lots of "friends and family" payments. It's a violation of PayPal's User Agreement for you to ask your customers to send "friends and family" payments... here's the applicable text from the User Agreement... 4.1 Receiving Personal Payments. If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase. If you do so, PayPal may remove your ability to accept Personal Payments. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#4 -Sandy

Help Me, Please! I'm being threatened with a Disco...

I have been getting these messages for the past month on both of my accounts, even though we have long since changed the credit card. Am I to lose my phone number come December 4th? credit/debit card
The credit/debit card VISA-SKYPE XXXX-xxxx you're currently using for Auto-recharge payments will expire at the end of the month. This will cause your Auto-recharge agreement to be cancelled.
To ensure uninterrupted access to your Skype products, please update your payment method by visiting your account.
Follow these steps: 1. Sign into your Skype account 2. Click "Payment settings" 3. Choose an existing stored payment method or add a new payment method.

contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

How to add additional payment line to a posted payment lot

Hi Gurus,
I have to add a new payment line to a payment lot which is already being posted.
I will pick one document from table DFKKZP for the specified payment lot. Then I need to post another document with the same details as the document I have picked. Only thing I need to change is the price to a constant value to 1.
Please help.
Thanks,
Gautam

Hi.. I forgot to mention I have preordered the iphone 6 plus which is why I wanted to get some of the credit cards I use frequently added and ready to go before the apple-pay launch. Does anyone know if your payment settings in itunes let you add more than one payment option? The instructions I have seen state that you can add your additional credit cards through either the Apple store, or itunes. I have only attempted through the store unsuccessfully, not itunes.
thanks

Incorrect Payment Method picked up in Payment program

In my payment program we ran a few payments, the invoices didn't have any payment method specified so my guess was that the paymetn program shoudl pick up payment method from the Vendor Master data, where i have payment method set up as I(International wire) but the program is trying to pay the vendor using payment method A(ACH)
Do u know what could be the reason for this to happen.
Vendor master has only one payment method specified : I(international wire)
Payment program has more than one Payment mthod specified : quite a bunch
-Mandy

Mandy
The proposal log will be very useful assuming you have the full logging turned on.
Also, be sure to check the payment method in country configuration for allowed currencies and Master Record Requirement specifications to make sure that the invoice and the vendor master record meet the requirements for payment method I.
Check the payment method in company code configuration to ensure that the amount limits, foreign payment settings and the bank control selection match the invoice and vendor master record data.
I hope this helps, but if not please post the proposal log.

I didn't choose to use automatic payment refill.

Dear skype,
I didn't choose to use automatic payment refill.
However, it did untill nowadays.
What happened? When the setting settled?
Please remove my card info from my skype.

Dear All,
Automatic re-charge is the default setting when we sign up for subscriptions. Maybe this information will clarify and help: https://support.skype.com/en-us/faq/FA10414/How-do-subscriptions-work
How do Skype subscriptions work?
A one-month subscription is valid for one calendar month, which means if you purchase a monthly subscription on the 15th of the month it will be valid until the 15th of the next month.
By default subscriptions are renewed automatically, but you can cancel your recurring payments at any time.
The recurring payment is taken three days in advance of your subscription expiring, to ensure prompt delivery of your subscription. You don’t lose these three days though: your subscription is still valid for the full period that you sign up for (1, 3 or 12 months).
If you have a fixed-minute subscription (60, 120, 400 or 800 minutes), your minutes are reset each month. If you have unused minutes, they are not carried over to next month.
Edited to include this: to remove any methods of payment, sign on to your account and click on View details on the Payment settings line - Stored payment details and Auto re-charge settings in the Settings and extras section of the page.
Please back with any further questions, as I could include additional information which may be not what you seek.
Best regards,
elainem77
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F110 Payment Proposal multiple payment lines for same vendor

Hello,
Question for the FI community regarding single payments for multiple invoices for the same vendor. Is there any other place that would dictate the grouping (or non grouping) of multiple payment proposal lines for same vendor payment?
I understand that there are two places:
FBZP - Change view 'Maintenance of Company Code Data for a Payment Method", the flag for 'Single payment for marked item'
Vendor Master - Automatic payment transactions, flag for 'Individual pmnt'
Is there anywhere else where this may be dictated? At my location, we have two company codes that make ACH payments, settings for FBZP (Single payment for marked item flag) and selected vendor for payment in the vendor master is identical. I get different results when viewing the payment proposal for each company code. Company Code A parses out individual line items for payment in the proposal, and Company Code B does not. When I change the flag via FBZP for Company Code A, this resolves the issue. When I make the same change for Company Code B, there is no change.
In all of my testing, I have left the 'Individual pmnt' flag for both vendor masters unchecked.
I'm hoping that somebody in the community here would be able to point me in the right direction to understand why I am getting differences. Is there somewhere else that I can check?
Thanks everyone.

Ravi,
Thanks for your reply, however in my post I already mentioned I have tested out both options via FBZP as well as the vendor master. You are correct, in only one case regarding my situation.
In my example for Company Code B, I have the following scenarios:
1. FBZP - single payment for marked item checked, Vendor individual payment option not checked, result is a single payment item for multiple invoices
2. FBZP - single payment for marked item checked, Vendor individual payment option is checked, result is multiple payment items for each invoice
3. FBZP - single payment for marked item not checked, Vendor individual payment option not checked, result is a single payment item for multiple invoices
4. FBZP - single payment for marked item not checked, Vendor individual payment option is checked, result is a multiple payment items for each invoice
Are you saying that the option in FBZP simply enables the grouping/non grouping based on what the vendor master record payment option is? Typically, that option for vendors is not checked in either of our company codes, therefore if the only difference is the setting in FBZP, then why would I be getting only a single payment for multiple invoices in the case of scenario 1 listed above?
That's why I am wondering if perhaps there is something elsewhere than FBZP and vendor master settings that could be affecting this.
Comments please?

Auto-Payment Setup

When I try to set up auto-payment, I am denied, and get the message: We are currently experiencing difficulties with Automatic Direct Debit enrollment. Please try again later. We apologize for the inconvenience. I have been getting this message for the last two weeks now. When I try to set up auto-payment with my gas company and electric company, I've no problems, only with Verizon.

It is currently 11/13/2014, and I also have been getting this message when trying to update my auto payment settings these past couple of days. It is extremely frustrating being presented with a website which is extremely slow and can't even do anything as basic as let me update my information despite trying 10 times over 2 days. Note to your web developers: cool graphics and loading animations don't mean squat if it takes 5-10 seconds for every page to load and the page doesn't even work after it loads. I would rather the ugliest web site in the world if it means that pages loaded < .5 seconds and I could enter my changes, save, and get out as quick as possible.

*HELP* PAYMENT SETTINGS *HELP*

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