I cannot receive payments from most customers. Please help.

Almost every time a customer sends me a payment it will tell them "We can't send your payments right now. If the problem continues please contact Customer Support." no matter if they try as family and friends or goods and services. I've called PayPal about it once but they assured me nothing was wrong with my account, which brings me here. It's really weird because around 50% of the time it lets people send me money, but for a select few (which is starting to seem like the majority) it gives them that error message. And I know it's not a problem on their end, because I had them test send one of their friends a payment and it allows them to pretty much send to anyone but me. This happens with almost any amount of money, even $1, so I don't think the dollar amount is a factor. I tried looking at my payment settings to see if I had it setup to block certain payments, but it isn't. So I really have no idea what is wrong. Please help me.

Kumar19900 wrote:Almost every time a customer sends me a payment it will tell them "We can't send your payments right now. If the problem continues please contact Customer Support." no matter if they try as family and friends or goods and services. Perhaps you've hit some type of limit on "friends and family" payments. With all the abuse of that payment option, it would not surprise me that PayPal is starting to set payment restrictions for those who send lots of "friends and family" payments. It's a violation of PayPal's User Agreement for you to ask your customers to send "friends and family" payments... here's the applicable text from the User Agreement... 4.1 Receiving Personal Payments. If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase. If you do so, PayPal may remove your ability to accept Personal Payments. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#4 -Sandy

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Follow us on Twitter @VZWSupport
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Marking one of my replies as a solution would be appreciated if I sorted your problem.

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