Help please...iphone5 when trying to make a call, after hitting green button to make call, screen goes straight back to keypad and all incoming calls go straight to voicemail, any ideas please? Everything else seems ok. No problem with sim or carrier

Hi...I have just obtained a secondhand iphone 5. I'm not technically minded and I don't understand 'geek speak' so please be gentle. I have done all I can think of to bottom this problem. I have switched on and off. Tried different o2 sims (including 2 brand new) that I know are fine, restored to factory settings, changed carrier from 'Auto' to O2 and spent ages on line with o2 chat but everything at their end is absolutely fine. Everything on the phone seems to be working apart from the phone aspect of things. All incoming calls go straight to voicemail and show on the phone as 'Cancelled calls' and when dialling out, I can key in the numbers and get the keypad tone (not dialling tone) but as soon as I press the green key to make the call, all that happens is the keypad pops back up onto the screen. The phone was bought on ebay as an o2 phone (the photo showed Giffgaff on the phone's screen but I understand this to be one and the same?) and as being 6 months old but I have put the serial number into the support website and...surprise surprise..,it must be at least twice that age as the warranty has expired. I have made 2 attempts to have a web chat with Apple Support, have reached the 'You're all set, we'll be with you in 2 mins' and have been left hanging there for over an hour on each occasion, so I've given that up as a bad job!! Any help will be much appreciated...and also, will Apple charge me £25 for each of the aborted chat attempts, please? Over to you...hopefully and many thanks in anticipation.

My phone works all fine when am in mumbai but as soon s i leave mumbai I am not able to make an otgoing call
This is entirely a carrier issue. If your carrier (airtel) doesn't provide service outside of Mumbia, this has nothing to do with your iPhone.
i feel i need to change my brand
This is a user-to-user tech support forum, not Apple. No one here cares at all about your threats.
NEVER post personal info in this public forum

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http://support.apple.com/kb/ts1368
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-- I've tried using other browsers, but no luck
All other iCloud apps are fine via Safari (mail, calendar, etc.). Any ideas?
I've tried clearing cache, logging in and out, switching off iMac.
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Have you ever used Software Updater to check whether there are any updates available for your Mac?
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http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
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http://support.apple.com/kb/TS1417
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KaiserJDV wrote:
Have been looking forward of owning a Macbook Pro since our family is a Windows user but if this persists, I might throw it away.
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Thanks.
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Process: VLC [338]
Path: /Applications/VLC/VLC.app/Contents/MacOS/VLC
Identifier: org.videolan.vlc
Version: 0.8.6h (0.8.6f)
Code Type: PPC (Native)
Parent Process: launchd [125]
Date/Time: 2008-07-01 22:09:21.505 +0100
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000007e00002c
Crashed Thread: 9
Thread 9 Crashed:
0 vlc_libmad.dylib 0x0b8f345c III_decode + 8104
1 vlc_libmad.dylib 0x0b8f400c madlayerIII + 1480
2 vlc_libmad.dylib 0x0b8ecac8 madframedecode + 116
3 libmpgatofixed32_plugin.dylib 0x0b8e5148 DoWork + 128
4 org.videolan.vlc 0x00113144 aout_FiltersPlay + 128
5 org.videolan.vlc 0x0013e5b4 aout_InputPlay + 1620
6 org.videolan.vlc 0x000f11b4 aout_DecPlay + 940
7 org.videolan.vlc 0x0011d128 DecoderDecode + 1948
8 org.videolan.vlc 0x0011da2c DecoderThread + 64
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Path: /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier: com.apple.quicktimeplayer
Version: 7.5 (7.5)
Build Info: QuickTimePlayer-1490500~4
Code Type: PPC (Native)
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2 ...ickTimeComponents.component 0x9131fa54 internalDoAction + 10804
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13 com.apple.Foundation 0x969f4b08 __NSFireTimer + 148
14 com.apple.CoreFoundation 0x9515c9f0 CFRunLoopRunSpecific + 2972
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