HELP : Productive system down

Hello
Our Productive server suddenly stopped functionning.
In Management Console the Disp+Work was jellow in status"running but Dialog Queue standstil"
What should I look at?
Thank you very much in advance

In the meantime I restarted the server. They claims the systems get "frozen". However in st03n I have good response time (todays average for dialog:348ms background:3854 ms)
I am sending today's part of dev_disp.old(there were a lot of *** WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ):
Fri Dec 29 10:20:23 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:20:29 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:20:33 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:20:36 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:20:51 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:21:46 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:37:17 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:37:18 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:50:21 2006
DpEnvCheck: set dp_high_prio_state to DP_HPRIO_TIMEOUT (1 rqs)
WARNING => DpEnvCheck: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 10:51:21 2006
SoftCancel request for T8 U2337 M2 received from REMOTE_TERMINAL
Fri Dec 29 12:44:01 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 12:44:13 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 12:44:14 2006
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Fri Dec 29 13:02:06 2006
SoftCancel request for T18 U2532 M1 received from REMOTE_TERMINAL
Fri Dec 29 13:02:09 2006
SoftCancel request for T8 U2337 M3 received from REMOTE_TERMINAL
Fri Dec 29 13:02:45 2006
DpEnvCheck: set dp_high_prio_state to DP_HPRIO_TIMEOUT (2 rqs)
Fri Dec 29 13:03:08 2006
SoftCancel request for T10 U2423 M4 received from REMOTE_TERMINAL
Fri Dec 29 13:06:36 2006
SoftCancel request for T8 U2337 M3 received from REMOTE_TERMINAL
Fri Dec 29 13:07:05 2006
DpEnvCheck: set dp_high_prio_state to DP_HPRIO_TIMEOUT (1 rqs)
Fri Dec 29 13:11:07 2006
DpSigInt: caught signal 2
Shutdown server ...
DpModState: change server state from ACTIVE to SHUTDOWN
Stop work processes...
Fri Dec 29 13:11:08 2006
Stop gateway
Stop icman
Terminate gui connections
waiting for termination of work processes
Fri Dec 29 13:11:09 2006
waiting for termination of work processes
Fri Dec 29 13:11:10 2006
waiting for termination of work processes
Fri Dec 29 13:11:11 2006
waiting for termination of work processes
Fri Dec 29 13:11:12 2006
waiting for termination of work processes
Fri Dec 29 13:11:13 2006
waiting for termination of work processes
Fri Dec 29 13:11:14 2006
waiting for termination of work processes
Fri Dec 29 13:11:15 2006
waiting for termination of work processes
Fri Dec 29 13:11:16 2006
waiting for termination of work processes
Fri Dec 29 13:11:17 2006
waiting for termination of work processes
Fri Dec 29 13:11:18 2006
waiting for termination of work processes
Fri Dec 29 13:11:19 2006
waiting for termination of work processes
Fri Dec 29 13:11:20 2006
waiting for termination of work processes
Fri Dec 29 13:11:21 2006
waiting for termination of icman
Fri Dec 29 13:11:22 2006
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c 10045]
MBUF state OFF
MBUF component DOWN
***LOG Q05=> DpHalt, DPStop ( 4364) [dpxxdisp.c 8547]

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u2022 Partner Function : Reported By (CRM)
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16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
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16.22) select the line starting with SLFN0001 or the newly created procedure.
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19. 1) Key users- End user (Business Partner General) ,Address should be specified.
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19.3) create a new Person, Select the role: Business Partner (Gen).
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eg: USER NAME : USER1.
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22.1) Go to transaction PPOMA_CRM.
22.2) Select the support team 1.
22.3) Click on create
22.4) select position
22.5) call it 'MPROC_T1/Message Processors for team 1
22.6) Replicate it for the other support teams.
22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
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Or 997009
23) Create the iBase component
23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
23.2) or use the transaction IB51 to create the installed base.
23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
24)Assign Business Partners to iBase Components
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
-> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
*--optional--
If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
now to assign the partner Function "System Administrator".
25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
26)Define the transaction variant for the message processors
Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
27) Go to transaction PFCG
27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
27.2) Give a description Message Processor role and save it.
27.3) Go to the menu tab and choose add report
27.4) select the report type : ABAP Report
27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
27.6) Enter the previously created variant.
27.7) flag the skip initial screen box.
27.8) flag the SAPGUI for windows.
27.9) Create a new transaction with tcode starting with Y or Z.
27.10)Display this transaction and check the values at the bottom of the screen
in the subscreen Default Values, you should have the following parameters:
u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
u2022 D_SREPOVARI-NOSELSCRN = X
And also all the user should have the correct role.

Best practice to reduce downtime for fulllaod in Production system

Hi Guys ,
we have options like "Initialize without data transfer ", Initialization with data transfer"
To reduce downtime of production system for load setup tables , first I will trigger info package for Initialization without data transfer so that pointer will be set on table , from that point onwards any record added as delta record , I will trigger Info package for Delta , to get delta records in BW , once delta successful, I will trigger info package for the repair full request to get all historical data into setup tables , so that downtime of production system will be reduced.
Please let me know your thoughts and correct me if I am wrong .
Please let me know about "Early delta Initialization" option .
Kind regards.
hari

Hi,
You got some wrong information.
Info pack - just loads data from setup tables to PSA only.
Setup tables - need to fill by manual by using related t codes.
Assuming as your using LO Data source.
In this case source system lock is mandatory. other wise you need to go with early delta init option.
Early delta init - its useful to load data into bw without down time at source.
Means at same time it set delta pointer and will load into as your settings(init with or without).
if source system not able lock as per client needs then better to go with early delta init options.
Thanks

Not able to change the data of test data containers in production system

Dear All,
We have created eCATT scripts in Development SolMan System and moved the transports to Production SolMan System. Customer wants to change the data at Test data containers and run the scripts in production system but we are not able to edit the data.
May be the reason is SCC4 transaction code has set the below option.
Changes and transports for client-specific Objects
u2022 No changes allowed
Customer doesnu2019t want to change the above option and wanted to change the test data containers to give different datau2019s and run the eCATT scripts.
Could you please let me know the solution for this?
Your help is really appreciated.
Thanks,
Mahendra

eCatt has the feature where you don't need to transport the scripts or test configuration to our target system. We can keep all our scripts and test data in Solman and run this script any other system in your landscape using the System data container and target system.
Maintain the production as one of the target system in System container in Solman and point that system while running the script. Change the test data in Solman to run this script.
Let me know if you need more information
thanks
Venkat

Error while extracting the data in R/3 production system,

Hi Team,
We got the following error while extracting the data in R/3 production system,
Error 7 When Sending an IDoc R3 3
No Storage space available for extending the inter 44 R3 299
No storage space available for extending the inter R3 299
Error in Source System RSM 340
Please guide us to fix the issue

It´s very difficult to help you without knowing
- what is going to be transferred
- where you get this error
- system configuration
- actual memory usage
- operating system
- database and configuration etc. etc.etc. etc.
I suggest you open an OSS call and let the support have a look on your system. It´s much easier if one has system access to find out the cause for that problem.
Markus

Unable to delete Role from User ID in SAP SOLMAN production system but able to from DEV with the same authorization, pls suggest

unable to delete Role from User ID in SAP SOLMAN production system but able to from DEV with the same authorization, pls suggest

Hi,
For SU01 role removal, you do not need S_USER_AGR with 02, and as you mentioned both authorizations available in production, if so trace should not show you the S_USER_AGR with 02 with RC=04.
I would recommend to do role comparison for the user performing the activity. and then check if you have the S_USER_AGR with 02 in user buffer SU56.
But ideally it should not ask you S_USER_AGR for 02 through SU01, so please take help of abaper to debug it.
Also put trace in non-prd to see if S_USER_AGR is getting checked with 02 for removal through SU01.
BR,
Mangesh

HELP : Productive system down

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