Help Transfering Calls between Applications

Question

Greetings,
We need to configure a physician hotline that allows a Call Consult Transfer to fire off at the same time the introduction prompt is being played to the caller. (The physicians we are calling do not use the desktop agent, so we can't rely on any queues) We are doing this to remove any delays in reaching a physician. The approach I have been trying is to trigger another application and transfer the call contact information so it can start calling while the first application is playing the initial greeting.
Currently I'm struggling finding any examples on how to transfer calls from one application to another. (I've seen sever methods suggested, but no one has laid out how this can be done.) Here is what I've tried so far:
1.     Accept Contact
2.     Set session variable 'MySession' to use Get Contact Info
3.     Set Session Info to 'MySession'
4.     Trigger Application in syncronous mode
5.     Script 1 plays intro prompt; Script 2 sets local session 'MySession' using Get Session of 'MySession'
6.     Script 2 initializes contact variable 'MyContact' with Set Contact Info using 'MySession'
7.     Script 2 places Call Consult Transfer with 'MyContact'
On step 6 I am receiveing a "SetContactInfoStep(HandledSessionStep): contact object, MyContact, is NULL"
I appologize for asking a question that might have been answered before, but I've been searching for over a week and haven't found anything.      

Answer 1

I have been on these forums for about five years and I have never seen this asked before.  That's good and bad.  Good because you are not asking a question that gets asked and answered all the time, and bad because there's no knowledge on how this can be accomplished.
First off, you will not achieve what you are after with they way you are doing it.  UCCX cannot bridge two separate Contacts together like you are thinking.
You would either need to call the customer back with the Dr on the line, or call the Dr back with the customer on the line.  The initial call in either case can be thought of as a notification that a call is about to be connected with a live person on the line.
So basically, you would still call outbound to your Dr with a place call step, and you would play a message like:
"There is a call for you...blah blah blah...press 1 to accept it."
If they press 1, you would hang up on them, and then immediately perform a transfer out to them.  This results in two calls, but the first call is a setup, or feeler call, which greatly increases the success of the actual transfer.  And that would be calling the Dr back with a live customer.
If however, you wanted to secure the Dr on the line with a single call (place call step), and transfer to the customer, you would have to confirm a callback number with the customer first, and then hang up on them, followed by transferring the contact from the place call step to the the customer's call back number.
UCCX is powerful and flexible but one area it lacks in is call control.  CVP would be better at this, as it actually has a SIP subsystem to send REINVITES and what not.
Good luck with this, and do let us know how it works out.
EDIT: Just had a thought, you could just put the caller on hold, and your hold message could have your greeting looping in it.  Then while they remain on hold, you are performing your Call Consult Transfer steps in the "background."
Anthony Holloway
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