Help- verizon messed up!

I paid $50 for unlimited all month. had it working for 3 days and it tells me I am out of usage! Fix this verizon your not messaging me back about it.

I'll try to make it as clear as possible.
0. I went to the verizon store to ask about questions on my account. During that time they looked up my account but I never authorize any purchase or order.
1. 1 month later we got our bill like usual, but there was a $30 upgrade fee on two separate cell phone lines. ( My mom and dad cell numbers)
2. My dad called verizon about it, they said we "ordered" and "received" two iphone 5's. My dad said we never did such thing. They said it's in our account.
3. We never authorized a purchase or order of any phones period.
4. We never got confirmation of any shipment on any iphone 5's
But I authorized and received an order AND shipment confirmation of the galaxy S4 from the same store. Both notices were sent to me email.
I talked to verizon earlier and they cannot do anything until the store straightens out the order form on my account. This was about 1.5 hours ago and the verizon representative on the phone even called the verizon store and the store consultant told verizon that "he" would call me back in a few minutes. It's been 1.5 hours and counting.

Similar Messages

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

urdea123,
You called and help has arrived. Congrats on the new phone. The iPhone 6 Plus 64GB space gray device is shipping on 11/7. You can always check your order here http://vz.to/1qKj0Rx
RobinD_VZW
Follow us on twitter @VZWSupport

Please help, Verizon is charging me for a returned device that came up as an empty box

Hello Everyone,
I have done all I could to right the wrong that Verizon is doing to myself and I'm sure others have experience this same issue that I'm going through. Back in April 2012, I was having issue with my phone overheating and losing charge quickly; so, I went to Verizon Wireless store and see what they could do about it. They offer to order me a certified like new replacement iphone 4s and I told them yes that will be good. A couple of days later, I received the replacement iphone. So I packed my defective iphone 4s and follow everything that was on the return instruction. I packaged it and used the smart post return label as was instructed on the paper. I went to my local USPS and dropped it off to their associate. I kept the tracking smart post label receipt; so, I could tracked it. On April 18, 2012 the phone was delivered and accepted at Ft Worth, Texas which is the Verizon Wireless warehouse. Two weeks later on May 2, 2012, I got a text msg stating that my account will be charge 500 dollars for unreturned device. I called customer service and spoke with a rep named Domenik. I asked him why was I getting charged this amount when the phone has been delivered and accepted on the 18th of April. He told me that the warehouse was slow and sometimes lazy to process it (if verizon doesn't believe me, i'm pretty sure they record this conversation call and I can ask them to play the recording of this call; so, they can hear that this was said to me). I didn't make a big deal about it as long as they are able to resolve this and take the charge of my account. Domenik proceeded to start a returned investigation form to their warehouse and gave me the form # 119072. He said that everything will be taken care of it. So, I asked again if there was anything I needed to do on my end and he said no. I took his word for it and just waited.
About couple of weeks later on May 30, 2012, right about the time I usually get my bill update from Verizon. I got the bill and it was large amount ($1,136). I called customer service again, to find out what is going on and why is my bill so high. I spoke with a rep named Gibelle and she told me that when the return investigation was done the box came with no phone. I was asking her how can that be? She was telling me that there was no phone and that I should contact their fraud department, which happened to be close by the time I called. The next day on May 31st, I spoke with a rep named Daniel who actually was helpful and polite. He took it a step further and see if he can look up the phone with the IMEI number. To verify it, I gave him the IMEI number from the original box of the iphone and it matches the one that is active since May 11 on a different Verizon Wireless account. So he tried to give me a credit pending for 849.99 which got denied since the box came as empty.
I called again to follow up and ask why are they denying it. I spoke with this rep named Aliyah, who was very rude and didn't belong in the customer service field. She wasn't very helpful and from the sound of her tone, she was suggesting if i were you I would file a police claim and telling me that this out of their hand. So I asked if I could talk to her supervisor; a moment later after being on hold, I spoke with a supervisor named Ken. I explained my situation to him and he says that he understands and that he'll open up a fraud case with their fraud department and he'll follow up with me after about 24-48 hours.
From what I have experience so far; I didn't want to rely on any Verizon employee. So I called the customer service and asked to be transferred to their fraud department. I was able to get in touch with someone in the Fraud department and get a case started. I was told it would take 3-5 business days to follow up from the date it was open (June 3, 2012). I waited after 5 business days and heard nothing. I called directly the Fraud department that following Saturday and spoke with a rep named Shannon, he told me that it looks like my case hasn't even been looked into but he said that'll he would be able to transfer me to someone who can have access to more information regarding my case. So I spent about an hour on hold, and I ended with him again and he said that they were short on staff on the weekened and experiencing high volume calls. He suggested I call back later and try again. I called back several hours later and spoke with Rob. He told me the same thing that I would need to call back and talk to someone who has more access to this case. So, he recommended I call back on Monday. That following Monday, I called back and got a very unhelpful and rude ( right from the very beginning) rep named Aneth. She was telling me do you have the return receipt and told me that without it they can't do anything. This was completely something different from others have been telling me when I started this case. So I told her, no one has told me that this required in ordered to start this investigation case. I asked to be transferred to a different rep that is willing and knowledgeable about what they're doing. I was then transferred to this rep named Leean and tried to help me. I told her my situation and everything that I have done my end. She asked to file a claim with my local USPS and FedEx. I told her I have done that already and there were nothing that both USPS and FedEx can do for me. USPS have said that it was a prepaid label and I wouldn't be able to file a claim and that I wasn't the recipient. She ended up telling me that I would need to get USPS and FedEx to contact them and that they would speak on my behalf regarding this case. So that night, I called FedEx again and see what they can do about the starting a claim case and calling Verizon. I spoke with a FedEx rep named Jim and he told me that they won't be able to do anything; since, it was a smart post return label. At this point, I'm running out of options that I can do on my end to resolve this issue. I went to my local Verizon Wireless store and ask to see if they can help me with this issue. I was told to file a police report. So, I finally filed a police report at my local police station. The police officer gave me the case number and will see if anything can be done about this. The police officer even said I hope they're not charging you for this and I said, "yep verizon is actually charging me for 850 for this". He was surprised when he heard that.
Today, I just a voicemail from the Fraud department stating that this investigation has concluded and that it wasn't fraud and nothing can be done about my issue. My bill is about to be due on June 20th, and I told the customer service rep and the reps from the fraud department that I will continue to pay my normal monthly bill but I won't pay the 850 dollars.
I ask and beg anyone out there who has experience this same issue as myself or who is going through the same; for information or help on how to get this resolve. I feel like verizon is giving me the run around and shafting me big time. I have been a Verizon wireless customer service since my freshman year of college and I don't want to leave Verizon. They have been good to me the past 10 years and have gotten great coverage on their network. This is the very first time I'm experiencing this with Verizon and so far it has been a nightmare. I followed everything that was on the return procedure and used the smart post return label and in the end, I'm the one that is being penalized for it. It's insane that Verizon won't do anything about it and keeps telling to try a FedEx claim or USPS claim. This is robbery, unfair, wrong and they shouldn't be allowed to do this to their customers. I will continue to fight this because I know for a fact that I returned that iPhone in that box; which is now currently active since May 11 on someone else's account. So, please anybody who can help me out regarding this matter; I would greatly appreciate it.
The last option I can think of is to take this up to court and hire a lawyer. I don't want to leave Verizon but if it comes down to it, I guess I will have to. This is wrong and I asked everyone who can help me to please do so. Sorry for my rant, but I have done everything that I can do to resolve this issue but it has gotten me nowhere. It's just unbelievable and sad how Verizon could treat their customers like this, get away with it and not even help.
Thanks Verizon wireless for shafting a loyal customer. Loyalty goes both ways, I guess with Verizon it's only 1 way.

Tmobile did the exact same thing to me. So that is customer service at work in general. Nice try though lol.
To the OP
I see you said You paid for shipping, did you Insure it? Claim insurance on it. If you did not, It may not be Verizon or your fault in the sense of the phone not making it to the warehouse. There are people out in the postal world that will steal phones that are not insured. It could have been a Verizon employee, i suppose.
But, if this was to be a bought in court, if you shipped it with out insurance, sadly your at fault.
Do you still have the Serial number of your old phone? If so, you should be able to track where your phone is (if it is reported as a defect/damaged) If so, you may be able to use that as proof. If it does not show up as a defect or what ever they determine use as a loss, then you know it did not make it to the warehouse to be checked in. I would suspect Apple or Verizon could tell you what the Serial number came up as.

I am unable to upgrade my device because Verizon messed up my contract date

My current 2 year contract date with Verizon started 9/2012. I have 2 phones on the contract. February of this year I lost 1 phone. I paid FULL price for the phone knowing I was still under contract. Now it seems a Verizon re-aged my contract on that phone until February 2016 preventing me from upgrading to an iPhone6 plus on that line during the pre-order.
The bigger problem is that I have spent several hours of my like on 2 separate occasions on the phone with support over the past 2 days to correct this ending with no resolution. It gets worse. The first phone call the support agent and her supervisor confirmed that I paid full price and Verizon made a mistake as well as that it would be corrected in 24 hours so that I could pre-order the iPhone 6 plus. 24 hours later no change! I call up AGAIN and it feels like ground hog day, even though the agent has notes on the case he says she needs to research to be sure that I paid full price for the phone. I told her that was confirmed yesterday, it should be in the notes. I spent over and hour on the phone this time and ultimately wasted my time. I came out with less at least the day before I got a phony promise that it would be resolved... In the end she said she could not confirm the price I paid for the phone (Oh I remember because it was 800.00 i paid and you guys confirmed that fact the day prior) so she couldn't help me until the Verizon store I purchased the phone from opened so she could get a receipt for what I paid. REALLY??? I also mentioned that this may give me no choice but to switch carriers she seemed sorry to hear that but did little to prevent that. So now I am unable to preorder the phone I want for one of my lines because of Verizons mistake and inability to follow through and correct it. Since I have already wasted hours with no resolution, my question is, (after this long background)
How do I get this issue corrected?

Thank you for your reply Lasina. The purchase was already verified by your
agents the day prior on my first call. They confirmed and noted that I paid
full price for the phone on that call. They admitted a coding error on
Verizon part and ensured that it would be corrected in 24 hours which was
in time for the pre order. .. however it was not. That's why I called a
second time. Yet the second called said they needed to confirm, like the
first call never happened. Now I am not able to pre order the iphone I
wanted and will need to wait weeks for a backorder (whether I decide to
stay with Verizon or not)
Thank you for your reply. What can be done at this point or what do I need
to do to get this cleared up. I can't afford to keep spending hours on the
phone and getting nowhere. Please help.
Thanks,
Jeff
On Sep 12, 2014 8:13 AM, "Verizon Wireless Customer Support" <

Verizon messed up my iPhone preorder and then did nothing to make it better, except waste 3 hours of our time today.

I'm seriously considering taking my line, as well as the two other lines in our family, to another carrier after our experience this week. We've been with Verizon for years and NEVER have we had worse customer service than this past week. First, we wait hours on the phone and on their website preordering the iPhone 6 on the release day (my current phone battery is quickly dying and we wanted to replace it as soon as possible with my upgrade). Then the next morning, we order some accessories, but were told by a rep that we had to cancel the internet order for the accessories and phone the order in to an agent in order to get the promotion. So, the rep goes ahead and cancels the accessories and at the same time, he cancels my iPhone 6 preorder WITHOUT TELLING ME. This morning, I get a text saying it's cancelled, so we call up to figure out what's going on, and now the phone that we stayed up all night for (it wasn't released until 3 AM here) and was supposed to ship in a couple days won't be shipped until mid to late OCTOBER. All because the Verizon rep couldn't figure out how to cancel an iPhone case and instead cancelled the phone. And they were horribly rude about it and insisted there was no way to fix it and get us back our spot in line (and instead, they told us the only recourse for us is to spend all night in line at the store to see if we can get it on opening day--uh, no. We already stayed up all night. YOU made the mistake, not us.) And do you think they offered anything to fix it? Nope--their mistake makes our order delayed 6 weeks and we don't so much as get a credit on our account or anything. Why is Verizon the most expensive cell phone service, but seems to have the absolute worst customer service out of any of the carriers we've used? We've now spent almost 3 hours on the phone today with Verizon--most of it on hold,only to be told that they can't fix THEIR OWN MISTAKE. I hope that mistake was worth losing a customer, because with 3 lines, that mistake could cost them nearly $4000 over the life of the contract, just because they couldn't exercise good customer service and either fix their mistake, or make it right with the customer if there was nothing they could do.
I've never been more angry at a company--not because they made a mistake, but because they were so rude and arrogant about it, and did NOTHING to try to make it right and keep us as a customer.
Is this normal for Verizon? Am I wrong in thinking that when they make a huge mistake like this (I mean, most people don't stay up to pre-order on release day just to be happy with an unexpected cancellation and then having to deal with the phone selling out), they should be offering a significant credit or free accessories or something in order to keep the customer?

Welcome to the club! They screwed up my account by renewing my contract last February when I lost my iPhone 5. Problem is I paid full price for the new phone so they should have not extended my contract. As my original contract was supposed to be up this month; I was preparing to order the iPhone 6 plus. 2 days prior to the pre-order I was logged in to my account to verify my eligibility and freaked when I say my phone would not be eligible until Feb 2016! I called them and told them that was incorrect as I paid full price... after spending almost 1.5 hours on the phone, they confirmed that they messed up and coded my account wrong, they acknowledged their mistake an promised me that my account would be cleared up in time for the preorder.... well one day later... nothing! So I call them again... the agent confirms the case but says she needs to verify that I paid full price for the phone. I asked why as the day before that agent said she reviewed the sales record from the Verizon store and showed that I paid full price (800.00)... I asked why does she need to do it again? So after over 2 hours on the phone (since the Verizon store was closed) she said she could not do anything as she could not get a copy of the receipt. I asked what happened the day prior, how did they do it? The agent was able to pull the receipt and confirmed me paying full price, confirmed Verizons mistake. It was like ground hog day! Except this time I did not even get the fake promise I received the day prior. So 5 hours of my life wasted.... no resolution... pathetic... Im done wasting my time trying to correct your mistake Verizon..fix it or I leave

Help! Messed up on alignment.

http://www.ivoog.com/link
Yeah...I kind-of messed up what I was working on and need
some help. See the two boxes on the left? How can I make it so all
the stuff under those two boxes will be to the right of the two
boxes. So I need it to look something like this:
http://www.ivoog.com/link3
Thank You!

On Wed, 23 Jan 2008 00:15:37 +0000 (UTC), "hahahaadobeman"
<[email protected]> wrote:
>Sorry but I need to use my code for it, can you please
try to fix it for my code? Thank You
Have you looked at this - it shows you were you have numerous
errors:
http://validator.w3.org/check?uri=http%3A%2F%2Fwww.ivoog.com%2Flink%2F&charset=%28detect+a utomatically%29&doctype=Inline&ss=1&group=0&verbose=1#line-39
for example on about line 24 you close a table and then have
the next
table opening tag missing and the <tr> in wrong place -
</table>
<td valign="top"><table width="232" border="0"
cellspacing="0"
cellpadding="0"><tr>
~Malcolm N....
~

Help, I messed up permissions for external HDD

Hi people.
Here's the deal. My external 160 GB LaCie-drive (same type of drive that Emmet posted about recently) is divided into two partitions; one that I want to keep public and one that I back-up my private things to.
Now I had a whim about permissions and realized that if I would change permissions on "group" to exclude "everyone" yet still keeping myself set to "read and write", maybe I could keep other users from being able to read the files on that partition when logged in.
Well, it didn't quite work the way I wanted. Couldn't read any file on that partition (each folder claimed to be empty) and I couldn't change back the permissions. So I removed it from my desktop and now when I plug it back in, only the first partition shows up.
In Disk Utilities both drives show up, but the second one (the one I manipulated) has the standard unidentified file icon, and claims to be empty (when I click "Info"). There is nothing wrong with the drive itself, obviously, since the repaircheck says the drive is without errors.
So my question is What do I do? Is there like a UNIX-command for fixing the permissions or something?
Would appreciate help.
Sebastian
iMac G5, 1,8 mHz, 20", 160 GB HDD Mac OS X (10.4.3) 1 GB RAM, external LaCie 160 GB, additional LaCie 40 GB
iMac G5, 1,8 mHz 20", 160 GB HDD, 1 GB RAM Mac OS X (10.4.3) AirPort Express, external LaCie 160 GB, additional LaCie 40 GB

enigma
Not that bad I think. Start the terminal and type the following:
sudo chown -R youruser_name:your_username /Volumes/Florenz
substitute the "yourusername" part of the above with your actual user name. Press return, key in your password and press return again. Then type:
sudo chmod -R u=rwx /Volumes/Florenz
Press return and then:
sudo chmod -R go=--- /Volumes/Florenz
Press return. This should return the ownership of the drive to you with read, write and execute privileges but nothing to group and others.
You messed things up by changing the group to "everyone".

Help with messed up iPhoto Library

I fear that I have made a horrendous mistake. I purchased a new Macbook Pro and used the Migration tool. I didn't see where the iPhoto Library transferred over. I found my iPhoto Library on the old Macbook and drug it into Dropbox since it would sync with the new computer. When I opened iPhoto on the new computer all of the events were messed up. None of them are named correctly. A lot of them say they have photos in them but the photos show up as a gray triangle with an exclamation point.
I thought I would check the old computer, but because iPhoto Library is in my Dropbox it simply synced and replicated the "bad" one.
Is there any way to get the "old" iPhoto Library back?

What is your iPhoto version that created the iPhoto Library?
Yes, storing the iPhoto Library in the DropBox probably is the reason, that the library got corrupted. Don't store it on network volumes.
The best way to restore your iPhoto library would be to restore it from your most current backup.
Alternatively you could try to rebuild the library. The procedure differs, depending on your iPhoto version, see: iPhoto 6 and later: Rebuilding the iPhoto library
If that does not help, you could try to rebuild the iPhoto library using iPhoto Library Manager, but that will not be able to restore your book, cards, ..., only the Photos and events.
How to do that is described here by Terence Devlin,
see Option 2: Re: iPhoto thumbnails distorted after every import
Fat Cat Software – iPhoto Library Manager
Regards
Léonie

HELP Verizon misplaced my e mail!!

I had my account shut down for a brief time, about 30 min and now I can't get mail on an account I have used literally forever. it is a business mail address so I NEED it I dont even get the mail on the verizon web mail! The tech I talked to was not much help. I have one address still working presently. HE said something about a server problem? i have no clue and i have tons of mail somewhere waiting to be answered!!! The message below is what I get when i try to get the mail ( they also screwed up my password)
Account: 'incoming.verizon.net', Server: 'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR [AUTH] User disabled, contact your system administrator for details', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
Help?? I have vista and have never ever had a problem with my e mail
thanks
H

"ERR [AUTH] User disabled"
Looks like the email account is disabled. Is it a sub account? If so, log into the primary account's My Account page and make sure that email service is enabled for that sub. If it is enable or this is your primary account, then you'll probably have to contact Tech Support again and have them find out why it's disabled.
I will tell you that you will have better luck trying to get them to troubleshoot if you show them that you are having problems in webmail too, not just your email client.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

HELP HELP HELP - total mess up & very close deadline!

Hello everyone,
I'm stupid, and I'm new, and I really messed up. I captured DV footage with the wrong preset (HDV1080i60), editing an entire, complicatedly constructed five minute video from twenty five minutes of footage, and then got to the point of exporting it. Upon exporting, I had major, major interlacing, which led me to realize (too late) my initial mistake of capturing incorrectly.
Meanwhile, my video is supposed to be completed and included in a company's grant application by Sunday at the latest (originally I was to give it to them tomorrow.) It can be either in DVD format or burned as a quicktime file.
WHAT DO I DO? I figure there may be a way to counteract this in my sequence settings options, but I am so new to all of this that I don't have the toolkit to be able to deal with such an amazingly massive screw up. I feel like the stupidest person ever, and I am hoping one of you can help me solve this! I'll owe you my first born child . But really. Looking forward to hearing from you.

Hey la lune
I think you know full well that you made a real mess of this ... and there are limitations on what you can expect from a forum. To be somewhat brutally frank, you describe your edit as "complicatedly constructed" and yet your posts suggest such a lack of understanding that I do wonder a little as to just how complicated or complex your edit could be. How many layers of video are we talking about? Is there a lot of compositing involved? Tracked motion effects and shot retiming?
It's similarly unclear whether your edit is really 4:3 or 16:9, letterboxed or cropped? You seem unsure? DV is a 4:3 format and that is what you captured at, yet HDV is a 16:9 format and that is what you are editing in ... so is your footage blown up, or pillarboxed (vertical letterboxing)? Are you required to deliver a 16:9 HDV resolution edit or is that not an issue?
There are so many factors which need to be taken into consideration when proposing a solution for you, and you have really not even begun to offer the level of detail necessary.
Nonetheless, my offer is still open. Send me the project file and some representative screen grabs of the content ... my email address is in my profile. If its salvageable I will try to help you fix it. But explaining every step you need to take in enough detail that you might ever succeed in fixing it will take too long given all the unknown variables. You might also want to post a copy of your video somewhere online so that we can see what you've done?
Anyway, to reiterate the steps necessary to fix:
open a copy of your sequence
choose *Sequence menu > Settingss* ( or press Cmd-Zero )
press the *Load Sequence Preset...* button and choose *DV NTSC 48 kHz*
accept and close the Sequence Settings window
now in the timeline *Select All* (Cmd-A) the clips in the sequence
and choose *Edit menu > Remove Attributes* ( or press Cmd-Opt-V )
tick the Scale and Distort checkboxes
+if you have not intentionally added any filters to your video then you can also tick the Filters checkbox, otherwise leave it unchecked+
accept and close the Remove Attributes window
now one by one, load each sequence clip instance into the Viewer and remove any Shift Fields filter that may be applied and reapply any scale or distort attributes as necessary
cheers
Andy
UPDATE Jocelyn, the zipped up project file has just appeared in my inbox, must've been downloading whilst I was writing the above tirade! I'll get back to you when I've taken a look. Cheers Andy
Message was edited by: Andy Mees

TS3276 mail won't senb or get mail thanks for any help verizon is no help

Mac mailwon't let me send or get mail . Verizon is no help they say go to apple .Thanks for any help

If you have Applecare you can call AppleCare.
Applecare: 1-800-275-2273
This is the setting I have set for Verizon e-mail.
POP
Mail > Preferences > Accounts > Account Information
Check mark the box next to "Enable this Account".
Account Type:                              POP
Description :                                 the name of the inbox
Email Address:                             your Verizon email address
Full name:                                    Your full name
Incoming Mail Server:                  incoming.verizon.net
User Name:                                  your Verizon email address
Password:
Outgoing Mail Server(SMTP)       verizon. net
                                                      the box for "Use only this server" unchecked.

Help Verizon, 1GB additional upgrade promotion.

We just upgraded and activated a new iPhone last week and were supposed to receive an additional 1 GB data to our Share Everything Family Plan but have not received the additional 1 GB. How soon can I expect it to show on our account? Thanks for your help!

I was going to call but figured I'd be on the phone forever on hold, so I chose to see if it could be resolved here. A rep from Verizon has been in contact with me so I hope it will be resolved in a timely manner. The thing that bothers me is why the 1gig wasn't automatically added to my account. Apparently I'm not the only one having this issue. Thanks for your response!

HELP---Verizon abandoned me in France

I purchased a global plan for $4.99 so I could text and make occasional call. I have followed all the directions given to me and can't get my phone to work. I am stranded in France and I have spent most of 5 hours trying to get help on Verizon's website. They can't even help their own customers and instead rely on other people to answer questions they should be answering. Can anyone help me????? Do I need a special SIM card?? I have an iPhone 4s. If you can help me I will be grateful to you.

I'm sorry to learn that your phone is not working in France, snailpace. I'm here to ensure we can get this working. If you have access to a landline, I would stongly recommend reaching out to our Global Support which is available at all hours and is toll free: http://vz.to/1d3Ori1
If you are unable to get to a phone to contact our Global Support, please accept my follow request and then send a follow request to "AndreaS_VZW." Once we are both folloing eachother, please send me a direct message.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Verizon mess-up

I just bought a Verizon prepaid phone and bought the $35 package for unlimited text and 500 minutes of calling. When I check to see what package aI have it even tells me so. So why am I "Out of minutes" and unable to send/receive any calls or texts. I check my bill and it has been charging me for every text I have sent! So now, because I need a phone for my job, I bought another $35 package. I'm expecting a response on this. I want my first $35 back because I bought something and didn't receive the advertised service. Will anyone tell me what just happened?

If you dial *611 from your phone, customer service will fix it for you.

Help! Mess-- Merging 4PCs' libraries into 1 common library on Home Server!

I am helping a friend of mine set up his new Windows Home Server. He currently has ITunes running on 4 different Windows PCs with different ITunes libraries (although there are tracks that appear in some or all of these libraries). These libraries were all located in their default locations, and the "Keep my ITunes folder organized" option was selected. The idea was to take all the contents of each ITunes library and copy them into one folder on the Home Server, and then set that folder up as the Itunes library location for all 4 windows PCs. I changed the Itunes library location for each user account on each PC to the folder on the server, and then I did a 'Consolidate Library'. However, each Itunes is reporting a different number of tracks. At this point I started 'trying things' to correct this (and I can't tell you exactly what I had tried because I was really tired at that point, but it did involve some cutting and pasting). Well now there are duplicates (and triplicates, etc) of many of the tracks on top of the original problem! Does anybody know what I need to do to fix this now?

Since you don't have a Mac, that link to Dupin won't help.
I think the best thing to do is to see what duplicates you have in Windows Explorer. You'll have to go through them one by one, but listing them alphabetically should help.
Once the tracks are OK on the server, you can start iTunes with a new blank library and add all the tracks in. Just drag the top-level folder over into the new itunes library. You can create a new library by holding down the shift key while itunes starts, and browsing to the server so the ITL file will be placed there.
http://support.apple.com/kb/HT1589
You could also try a program like TuneRanger that will manage multiple libraries, but it's not free. In fact your firend is going to have to buy something like this if he wants all 4 PCs to access one itunes library ITL file at once.
Otherwise he is only going to be able to open itunes on one PC at a time. If he tries to use the same ITL file on a 2nd or 3rd PC, he will get a message that the itunes library is in use.

Help- verizon messed up!

Similar Messages

Maybe you are looking for