Verizon mess-up

I just bought a Verizon prepaid phone and bought the $35 package for unlimited text and 500 minutes of calling. When I check to see what package aI have it even tells me so. So why am I "Out of minutes" and unable to send/receive any calls or texts. I check my bill and it has been charging me for every text I have sent! So now, because I need a phone for my job, I bought another $35 package. I'm expecting a response on this. I want my first $35 back because I bought something and didn't receive the advertised service. Will anyone tell me what just happened?

If you dial *611 from your phone, customer service will fix it for you.

Similar Messages

  • Verizon messed up my iPhone preorder and then did nothing to make it better, except waste 3 hours of our time today.

    I'm seriously considering taking my line, as well as the two other lines in our family, to another carrier after our experience this week.  We've been with Verizon for years and NEVER have we had worse customer service than this past week.  First, we wait hours on the phone and on their website preordering the iPhone 6 on the release day (my current phone battery is quickly dying and we wanted to replace it as soon as possible with my upgrade).  Then the next morning, we order some accessories, but were told by a rep that we had to cancel the internet order for the accessories and phone the order in to an agent in order to get the promotion.  So, the rep goes ahead and cancels the accessories and at the same time, he cancels my iPhone 6 preorder WITHOUT TELLING ME.  This morning, I get a text saying it's cancelled, so we call up to figure out what's going on, and now the phone that we stayed up all night for (it wasn't released until 3 AM here) and was supposed to ship in a couple days won't be shipped until mid to late OCTOBER.  All because the Verizon rep couldn't figure out how to cancel an iPhone case and instead cancelled the phone.  And they were horribly rude about it and insisted there was no way to fix it and get us back our spot in line (and instead, they told us the only recourse for us is to spend all night in line at the store to see if we can get it on opening day--uh, no.  We already stayed up all night.  YOU made the mistake, not us.)  And do you think they offered anything to fix it?  Nope--their mistake makes our order delayed 6 weeks and we don't so much as get a credit on our account or anything.  Why is Verizon the most expensive cell phone service, but seems to have the absolute worst customer service out of any of the carriers we've used?  We've now spent almost 3 hours on the phone today with Verizon--most of it on hold,only to be told that they can't fix THEIR OWN MISTAKE.  I hope that mistake was worth losing a customer, because with 3 lines, that mistake could cost them nearly $4000 over the life of the contract, just because they couldn't exercise good customer service and either fix their mistake, or make it right with the customer if there was nothing they could do.
    I've never been more angry at a company--not because they made a mistake, but because they were so rude and arrogant about it, and did NOTHING to try to make it right and keep us as a customer.
    Is this normal for Verizon?  Am I wrong in thinking that when they  make a huge mistake like this (I mean, most people don't stay up to pre-order on release day just to be happy with an unexpected cancellation and then having to deal with the phone selling out), they should be offering a significant credit or free accessories or something in order to keep the customer?

    Welcome to the club! They screwed up my account by renewing my contract last February when I lost my iPhone 5. Problem is I paid full price for the new phone so they should have not extended my contract. As my original contract was supposed to be up this month; I was preparing to order the iPhone 6 plus. 2 days prior to the pre-order I was logged in to my account to verify my eligibility and freaked when I say my phone would not be eligible until Feb 2016! I called them and told them that was incorrect as I paid full price... after spending almost 1.5 hours on the phone, they confirmed that they messed up and coded my account wrong, they acknowledged their mistake an promised me that my account would be cleared up in time for the preorder.... well one day later... nothing! So I call them again... the agent confirms the case but says she needs to verify that I paid full price for the phone. I asked why as the day before that agent said she reviewed the sales record from the Verizon store and showed that I paid full price (800.00)... I asked why does she need to do it again? So after over 2 hours on the phone (since the Verizon store was closed) she said she could not do anything as she could not get a copy of the receipt. I asked what happened the day prior, how did they do it? The agent was able to pull the receipt and confirmed me paying full price, confirmed Verizons mistake. It was like ground hog day! Except this time I did not even get the fake promise I received the day prior. So 5 hours of my life wasted.... no resolution... pathetic... Im done wasting my time trying to correct your mistake Verizon..fix it or I leave

  • I am unable to upgrade my device because Verizon messed up my contract date

    My current 2 year contract date with Verizon started 9/2012. I have 2 phones on the contract. February of this year I lost 1 phone. I paid FULL price for the phone knowing I was still under contract. Now it seems a Verizon re-aged my contract on that phone until February 2016 preventing me from upgrading to an iPhone6 plus on that line during the pre-order.
    The bigger problem is  that I have spent several hours of my like on 2 separate occasions on the phone with support over the past 2 days to correct this ending with no resolution. It gets worse. The first phone call the support agent and her supervisor confirmed that I paid full price and Verizon made a mistake as well as that it would be corrected in 24 hours so that I could pre-order the iPhone 6 plus. 24 hours later no change! I call up AGAIN and it feels like ground hog day, even though the agent has notes on the case he says she needs to research to be sure that I paid full price for the phone. I told her that was confirmed yesterday, it should be in the notes. I spent over and hour on the phone this time and ultimately wasted my time. I came out with less at least the day before I got a phony promise that it would be resolved... In the end she said she could not confirm the price I paid for the phone (Oh I remember because it was 800.00 i paid and you guys confirmed that fact the day prior) so she couldn't help me until the Verizon store I purchased the phone from opened so she could get a receipt for what I paid. REALLY??? I also mentioned that this may give me no choice but to switch carriers she seemed sorry to hear that but did little to prevent that. So now I am unable to preorder the phone I want for one of my lines because of Verizons mistake and inability to follow through and correct it. Since I have already wasted hours with no resolution, my question is, (after this long background)
    How do I get this issue corrected?

    Thank you for your reply Lasina. The purchase was already verified by your
    agents the day prior on my first call. They confirmed and noted that I paid
    full price for the phone on that call. They  admitted a coding error on
    Verizon part and ensured that it would be corrected in 24 hours which was
    in time for the pre order. .. however it was not. That's why I called a
    second time. Yet the second called said they needed to confirm, like the
    first call never happened. Now I am not able to pre order the iphone I
    wanted and will need to wait weeks for a backorder (whether I decide to
    stay with Verizon or not)
    Thank you for your reply. What can be done at this point or what do I need
    to do to get this cleared up. I can't afford to keep spending hours on the
    phone and getting nowhere. Please help.
    Thanks,
    Jeff
    On Sep 12, 2014 8:13 AM, "Verizon Wireless Customer Support" <

  • Is Verizon messing with users iPhones so they will upgrade?

    I was having low-memory exceptions on my iphone 4 for the past 3 weeks, doing everything suggested to fix. Finally, I realized it must have been a hardware issue because refreshing my phone resulted in the same issue: apps closing, phone battery dying quickly and pages and pages of diagnostic log showing dataaccessd exceptions. I was doing nothing more than streaming pandora.
    I still like this phone but if it's going to be broken, no warranty will fix it. So I figured id purchase iphone 5.
    Almost the next day, my iPhone 4 suddenly works perfect again. I have the logs to prove it. I am watching the Iphone Console log now and it is not doing the same things it was doing before I purchased the Iphone 5.
    Unfortunately, i'm certain people are going to think i'm crazy. But before doing that, please read your contract where Verizon explicitly states they have a right to alter the software on your phone without a notice. It's all in there (i know because my purchase session timed out because i'm one of the few who actually takes the time to read contracts - there is something else they need to fix. had to redo the whole purchase over again after verifying my CC wasn't charged already -simply because it took me 20 minutes to read the fine print).
    Granted, I hate to believe they intentionally caused low memory conditions and that they might have been stupid enough to put my old phone into a working state. Maybe they fixed something on their network? But it is sort of strange and I heard from a friend of mine that the same thing happened to her except it was with Cricket.
    So my question is: what does Verizon routinely alter in users phones that we may be unaware of?

    It's unlikely Verizon was doing anything malicious.  The cost to a corporation the size that they are, would be enormous if they did. 
    More than likely, you have a real issue on your iPhone 4S and that issue is intermittent.  I have a Thunderbolt made by HTC that I bought in October 2011.  In my example, one day the touch screen works fine, then a moment or two later, it does really strange things ranging from freezing, to not allowing certain letters of the qwerty keyboard to function, to allowing the 7 screens to move back and forth, then get half way stuck between them.  If I power the phone back off, then on, I can go a whole day without any problems.  Then the next day, it acts up again.
    Enjoy your new phone!

  • Help- verizon messed up!

    I paid $50 for unlimited all month. had it working for 3 days and it tells me I am out of usage! Fix this verizon your not messaging me back about it.

    I'll try to make it as clear as possible.
    0. I went to the verizon store to ask about questions on my account. During that time they looked up my account but I never authorize any purchase or order.
    1. 1 month later we got our bill like usual, but there was a $30 upgrade fee on two separate cell phone lines. ( My mom and dad cell numbers)
    2. My dad called verizon about it, they said we "ordered" and "received" two iphone 5's. My dad said we never did such thing. They said it's in our account.
    3. We never authorized a purchase or order of any phones period.
    4. We never got confirmation of any shipment on any iphone 5's
    But I authorized and received an order AND shipment confirmation of the galaxy S4 from the same store. Both notices were sent to me email.
    I talked to verizon earlier and they cannot do anything until the store straightens out the order form on my account. This was about 1.5 hours ago and the verizon representative on the phone even called the verizon store and the store consultant told verizon that "he" would call me back in a few minutes. It's been 1.5 hours and counting.

  • After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

    Signed up for Edge in May, somehow VERIZON "accidentally" cancelled my Edge program for 5 months, and then sent me a letter saying they were fixing the problem. I never noticed that it had been cancelled, and have never in 11 years had a problem with Verizon. My bill when on the edge program with the incentives, is about $180 for both phones. When it was not on the Edge program due to Verizon's mistake, my bill was $185 per month for those months. So basically, it was pretty much the same price, because of the incentives we received for adding the Edge program, and we were able to get 2 new phones. After HOURS of speaking on the phone with agents trying to correct this issue when my bill hit over $300 in October, we were finally able to fix the money problem and I wasn't "overcharged". However, there has been no one in this company that has been able to help me fix the other pretty big problem with THEIR error. Since they "fixed" the problem in October, they started my Edge program over, and basically shafted me out of 5 months and payments towards the 2 phones. The only reason we agree to do the edge program was to upgrade phones every 12 months, but now because of VERIZON'S MISTAKE, we are going to have to make 17 payments to reach that halfway point. All they keep telling me is that I wasn't on Edge for those 5 months, so I wasn't paying for the phones, but what noone understands, is that if they never screwed up and canceled my edge on accident, then I would have been paying basically the same amount of money every month, except I would be 5 payments further on my plan. I don't care where they allocated my payments, this was VERIZONS mistake and they need to go back those 6 months and fix every bill to show that I was on the edge program and they need to update my account, but refuse to help me. WHO SHOULD I CONTACT FOR HELP? News companies, better business bureau?? I'm so frustrated.

    This happened to me to and I feel strongly that Verizon should correct the extension of the end date on 2 phones on my account. I upgraded 3 lines on my account on the same day in April 2014 - one line has continued on the Edge program correctly, 2 lines were taken off the Edge program in error by Verizon and when Verizon discovered their error (and of course caused billing issues that were difficult to work through) and put the 2 phones back on the Edge program, those 2 phones now have a much later end date than the one line that didn't get canceled off Edge (again error  by Verizon). During my last conversation with a Verizon rep while correcting the billing issue, I asked if they could correct the issue on the completion/upgrade timeline on the 2 lines Verizon messed up & was told it was a different department I would need to talk to....I am working up the time & patience to spend on a call to Verizon to see if there is anyway they will fix this as they should!

  • Should verizon make me pay early to get out of contract when it"s a month early?

    I want to find someone to talk to about having to pay the $66 for early terminations after buying a prepaid phone & verizon messing up putting my old number on the prepaid phone.  It literally took 2 days & 9 hours of my time to get it fixed. At my HOURLY WAGE of $25 an hour I figure they owe me..It was such a mess.  I was passed around from one person to another for 9 hours. I have never heard of such a thing....

    I asked them if I could  use my old phone number before I bought the prepaid  phone..I have to take care of my father so needed the old number...They didn't get it on there  so but activated the services & then my phone didn't even work for a while.  Had to use a neighbors...This has been awful.. They notes on top of notes of my calls.  They just keep apologizing. Then after I got that fixed they couldnt figure out how to get the backup assist to work.  My daughter works for a cell phone company...This should not have happened.....

  • Customer Service Problems

    After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account. 
    I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable.  Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems.  When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers.  Someone in your company needs to hear this and put a stop to these destructive business practices. 
    In brief, the first issue involved arranging a service call for interruption of internet service.  The entire process kept me on the phone for a total of 3 hours over several days.  I have given up my land line and use a cell phone exclusively.  Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but  I did not understand the reason for the transfers.  Then the pattern of hold-talk-transfer began again.  Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern.  Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.    During that time I incurred cell phone charges of $.45/ minute.   
    After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call.  They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service.  I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement.  I also asked to have them communicate with me through email.  I was told that communicating through email was not possible.  These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each.  I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority.  The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.  
    The second issue involved billing.  I signed up for auto-pay to have my monthly bill deducted directly from my bank account.  Verizon’s computer system deducted the bill twice, overdrawing my account.  I incurred a bank overcharge fee.   The same pattern of hold-talk-transfer began for this complaint as well.  The customer service staff refused to take responsibility for this error as well.  Their solution required me to spend more time and incur extra expenses.  I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request.  He denied any responsibility for this billing problem too.    I had to have my bank retrieve the money under a fraud compliant.
    Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem.  If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem.  If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem.  When all of those actions prove inadequate, then there is a *communications* problem.
    Customer service has flagged my account and put me down as a “problem” customer.  Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions.   Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
    This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code.  I grew up working in my family’s retail liquor store.  From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
    Admit when you are wrong and try to make up for the mistake.
    Never argue with a customer over small things.
    Listen to the compliant and don’t just dismiss it out-of-hand
    Try to make things right even though you may not be directly responsible for problem.
    For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules.   I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under.  But their behavior tells a different story.
    Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive.  He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on.  To date I have not received the communications they promised.
    Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about?  I’m afraid the answer will be yes.  Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.  
    My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
    with my issues but have no interest in repeating my past experiences.
    It's too bad that this had to happen since the solution could have been so easy and simple.
    I plan to publish some form of this letter and distribute it to the public. 
    Solved!
    Go to Solution.

    Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report. 
    RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
    A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
    In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
    My final statement was $ 24.47. I cleared a check from Verizon.
    I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
    After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan. 
     Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
    Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
    By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
    Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
    The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
    After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
    On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
    New number:{edited for privacy} ; Email:{edited for privacy}
    Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
    Events that prove the lack of training and support Verizon customer and billing service have.
    Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
    01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
    1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
    2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
    2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
    Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
    2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
    2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
    Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
    Tracking # {edited for privacy}
    2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'. 
    A credit for the international plan has been applied to your account and will appear on the next statement.'
    2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
     2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
    Tracking # {edited for privacy}
    2/16/10 Verizon eCenter responded (Michael)  I am sorry for the inconvenience you have experienced. 
    Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966 
    Monday through Friday between 8:00 AM to 6:00 PM Local Time. 
    2/16/10 Verizon eCenter (Sue)  responded : I am sorry for the inconvenience you have experienced. 
    I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
    I stand on my decision of not pay for someone else mistakes.
    Your actions have damaged my integrity as a good costumer and citizenship.
    Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

  • My Unlimited Plan changed without my authorization!

    I went online to place an insurance claim on my phone only to discover that the insurance I have always had on all my phones with you guys is no longer on my plan. When I called to find out what was going on and why the insurance was removed I was told I never had insurance even though I have 5 lines and amazingly this is the only one that doesn't even though when I purchased the phone in the store and told the rep yes I want insurance. Not to mention my phone was replaced like 3 times already. Yet you say that that was a manufacture default and done within the first year. NO one wanted to help with this issue until a rep finally told me what I could do was upgrade my unsmart phone line and then transfer over my phone number. This way it wouldn't cost me as much as it would to purchase a new phone for full retail price. I was then assured that this would in no way what so ever affect my unlimited data plan. Keep in mind this is very important to me seeing as to how I drive over the road and love to watch movies. I after speaking with my wife decided to go with this and when the phone arrived I called to activate the phone. I again was assured that my unlimited data was not going to change and that everything would remain exactly as it is with my plan. However I soon started to receive text messages saying that I had exceeded my data. I called to find out what was going on only to learn that my plan had been changed and I was put on a 2GB plan. I was even told that the system did it automatically and that due to recent company changes my plan could not be restored. Upon talking to another rep I was told that if I returned the new phone I could then reactivate my old phone and that verizon would change my plan back since I was given the wrong information. I am now told that you can't restore my plan without sending another request and even this one may be denied. I have done everything that is asked of me and now not only am I getting the run around I will now have a bill around 1,000 dollars due to data overage that I was assured would be back billed and taken care of (now we don't know if that will be possible) all you can tell me to do is wait. I think I have been as patient as I can be. I am already not going to get the phone that I payed for and was promised due to an error on verizons behalf, but now it looks like I am even going to be out of my unlimited plan. This is all do to lies, deceitfulness on your part (Verizons) just so you can get people out of there unlimited contracts. I am already nickeled and dimed for everything. When will enough be enough? Is it to much to ask that you fix a problem that you created? Is it to much to ask that you give me what you said and guaranteed me you would. Instead I even get to pay a restocking fee for the phone that I had to return to try and resolve this matter. So Verizon messes up and I get to pay Quadruple for your mistake! Please tell me how this is fare and why it is that you can not or better yet will not take care of this issue. At this point if my service can not be restored and the things you have promised and guaranteed can not be given to me as so specified by your representatives then I think I will take my 3 lines of service (since I just cancelled 2 of the line which would have made the total 5) elsewhere. Yours Truly, Forever Given the Runaround

    Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

  • RE: No complaints allowed

    My Husband and I switched over from Comcast after 15 years because our Grandson who has it in New York City recommended it. We reside In Montclair ,NJ, and our installation was on January 12, 2012. The young man that came over seemed very harried, he did his wiring and quickly explained some of the programming and the remotes and left in a whirldwind. We had  a DVR set up in our Master bedroom and Three other cables boxes set up in other rooms,My kitchen,den and spare bedroom.
    Sine this date we have had nothing but problems,both Technical and Billing related which we do not want to burden you with here.So after 62hrs.combined  (documented) of verizon support online chats, phone calls, un-ending escalations and 4 Service calls we feel we do not have the energy to expend on this FIOS system anymore.
    Comcast has graciously allowed us to return to them without any issues, same price and same email names and same phone numbers as we had before.
     I really do hope you folks get this new  fiber optic technology and a more professional Customer Service to work correctly one day, but we don't think this is ready for Consumer use right now, too many problems.
    Sincerely,
    Mrs. Gail Thorgood 

    With all due respect Heather that is a lot of nonsense. Did you even read the persons statement. Verizon messed up AGAIN  Just like they have with me. I can't get anywhere with Verizon's endless and relentless yo yo that they send people on. How you stay in business is beyond me. I have tried 8 times now to get a situation resolved that YOU CAUSED and all I ever get is sent from one department to another to another to another.  It is a viscous circle with you people. I am calling Comcast myself . If they give me the same deal as this lady I am outta here . I am beyond fed up with you people and your incompetence. I know you are going to say oh sorry for your troubles but that doesn't cut it anymore. I have heard it to many times for it to mean anything.
    The really sad thing is I was talking to my neighbor yesterday and it turns out you are doing the SAME THING to them . WOW  REALLY ?

  • Customer since 2009

    Extremely disappointed in Verizon and their customer service. Switched 3 phones to verizon edge in April of 2014 signed contract and got the promotion of 25 fillers per line. In June 2014 it came to my attention that all 3 phones were not getting the edge discount per phone line, after talking to customer service it was fixed and all 3 were getting the discount. My bill changed in dec 2014 and it came to my attention that 2 of the phones were taken off the edge for no apparent reason. After talking to 4 different people over a 3 week period it was discovered that I was not getting charged the equipment charge for 2 of the phones. Customer service is trying to tell me that those two phones are now not eligible for the edge, which they were at the time I signed plus I paid the equipment percentage fee up front that you had to pay at the time of the promotion. So verizon has stuck 2 of my phones into a 2 year contract until may 2016. They are trying to tell me that they can't fix my account that Verizon messed up. I'm willing to pay the money I ended up not getting charge so that I can get my account back to way the it was agreed upon in April. NOONE from verizon will help me. I also can see my edge agreement contracts in my documents on my verizon but it won't open them. Your about to lose a loyal customer that been with since 2009 since EVERYONE is giving me run around. I'm very very disappointed in verizon. You messed up my account but NOW I'm paying the price by being stuck in 2 year contracts on 2 out of 3 of my phones. Thanks for nothing verizon

    Hi chenalej924,
    We've an article (linked below) that details a number of steps which can help get iTunes successfully installed on your computer.
    Issues installing iTunes for Windows
    http://support.apple.com/en-us/HT201668
    Regards,
    Allen

  • DSL update? Locked up laptop

    Started laptop and got  Verizon mess. box: "Please wait while we install your software.....".  Laptop just sat there for >45 min.
    Tried restart got same box.  Tried online "tech support " chat  no help.  Called tech support they insisted I had dial up, no help.
    Got xferred tkt D:0000242167084  no help, wanted to argue Verizon does not up date my computer, I needed to talk to laptop vendor.  All discussions with foreign broken English "support".  No help.  Restart in safe mode found folder...temp/verizon-installer/flow/scripts/prequal.vs    Folder contained 40bab3976710d1b2000001206711e142 createe 9/2/2009 7:52 am size 4.62mb.  Isolated that folder and restarted laptop, no longer get Verizon mess box, laptop no longer locked up.
    Anyone else have this Verizon "....install your software..." issue(s)?

    jaw3fl wrote:
    Started laptop and got  Verizon mess. box: "Please wait while we install your software.....".  Laptop just sat there for >45 min.
    Tried restart got same box.  Tried online "tech support " chat  no help.  Called tech support they insisted I had dial up, no help.
    Got xferred tkt D:0000242167084  no help, wanted to argue Verizon does not up date my computer, I needed to talk to laptop vendor.  All discussions with foreign broken English "support".  No help.  Restart in safe mode found folder...temp/verizon-installer/flow/scripts/prequal.vs    Folder contained 40bab3976710d1b2000001206711e142 createe 9/2/2009 7:52 am size 4.62mb.  Isolated that folder and restarted laptop, no longer get Verizon mess box, laptop no longer locked up.
    Anyone else have this Verizon "....install your software..." issue(s)?
    No, I do not have any issues.
    Please avoid using thier software if you can (They can update your computer remotely when using their software OR their software updates it self automatically.)
    How to activate without using VZ installation CD?
      https://activate.verizon.net/launch/welcome and follow the screen menu.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Business email on Blackberry Curve 9330

    I had both my business and personal email set up on my Curve 9330, then Verizon messed up my account and that deleted both emails.  When I got the account straightened out I could set up my personal gmail address but I can't set up my business address.  Our business addresses go through gmail but have the corporate .com address.  It isn't an enterprise server.  I can't figure out why putting in the email and password won't work

    Hi annk,
    Welcome to the Support Community!
    Are you receiving an incorrect password error? Are you able to sign into webmail from a computer? If you are able to sign into webmail, please try the following steps to unlock your Gmail® CAPTCHA.
    Close the email application that is being used to read Gmail account messages.
    From the computer where the POP or IMAP logins are failing, visit https://www.google.com/a/yourdomain.com/UnlockCaptcha, where yourdomain.com is the domain name.
    In the Username field, type the user name.
    In the Password field, type the password.
    Click Unlock.
    Try integrating the email account again.
    Hope this helps.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • 4.3 when?

    Supposed to be released this week according to HTC.
    Is Verizon messing this up for us again?

    SuzyQ wrote:
    mk7se wrote:
    Well you're missing the point.
    The point is, it was supposed to be out this week. There has been no word, and Verizon strikes again delaying things for this phone.  As I said, it's only Tuesday, and it may very well happen by the end of the week.  Wait and see...
    The 4.3 update will not "complicate things" since it is a minor update. A minor update that you just can't wait a few days for, and are saying Verizon is "messing things up" by not pushing out?   Interesting you bought one of the most powerful smart phones available and your worried about "complicated". By "complicate" things, I was referring to the plethora of complaints on this forum and others about updates that change the way things look and work, and make things seem more difficult to many people.  While the update may actually improve things, it makes things "different" - so as long as the phone is working for me, I'm in no rush to get an update that (although it's "minor") will potentially change some of the features that are just now becoming familiar.
    KitKat on the other hand WILL be a major update including Sense 5.5. You might wanna sell your phone before then. Nah, I don't think so . . .
    All I was saying is that I can be patient, and when the update comes I'll deal with it. That's great for YOU.  I'm in no hurry to get it, and if it's minor, as you say, then I'm not missing a whole lot by not having it right now, today. That's right. YOU'RE not, but others want the update. Later this week or next week will be fine. Fine according to who? Who do you think you are to say what is fine and not fine? It was confirmed by HTC to be out this week.
    And as far as the "promise" that it would be out this week, I'd expect it to start rolling out to devices soon. Really? And you know this how? Soon=equals when? What a cliche' statement. - not all will get it at the same time.  And this forum will see a new wave of problems due to the rollout.  It's almost inevitable!  Now your "supposing again. You don't know what the update entails. What features will be enhanced or added. Your remarks are based on supposition and your singular stance of not wanting something because of supposed problems you've thought up.
    For that, I can wait. If you can, great. Then why respond to my posts, unless you have actual information that is helpful. I don't want to wait, I would like to get an answer from verizon or someone who knows, why the hold up again.  I prefer to get my moneys worth out of something I pay for.

  • Loyal Customer Thinking About Leaving Soon!

    I have been a Loyal Customer of "Verizon" for years and was happy but recently i had a "Horrible Experience" my Droid X was replaced in 10-2011 and it voided a discount on 1 of my lines that i was getting for years.  I was told that i could no longer recieve the discount and that was that.  The discount was $6.00, but i guess the company would go bankrupt to continue to give me a discount that i been getting for at least 5 years. They are willing to lose a customer with a guarantee bill of $220.00 a month for $6.00.  Then i added a line on my family share account with an old phone just to find out 2 days later the phone was put on it's own plan.  I called back to correct this matter and the phone was then put on the family share plan, but the representative changed my plan somehow.  Due to verizon no longer offering my current plan it had to be sent to a special department to be put back on the account.  I then decided this is to many situations occurring back to back so i decided to look through my bills and see what my charges where from this past year.  I realized that a line i put a block on since 2008 was being charged for a 1 year for text premium services of $9.99 and 2 months $19.99. When i asked for verification of the block i was told i had blocked something else not that in 2008!  What else could it have been because i never blocked the internet or texting?  I was then told they couldn't credit me all my money back, because they don't go back that far anyway.  What?  I guess i'm suppose to keep paying for verizon mistakes.  So now my Droid X that was just replaced in 10-2011 is shutting off frequently so i decided to upgrade my phone, because a representative stated that my line was eligible for and upgrade.  I went to Best Buy on Monday to upgrade and was told i could only upgrade at "Verizon Wireless", because it's considered an early upgrade!  Am i not still locked in a contract for 2 years so why should it matter, a upgrade should be an upgrade and of course the phone is $100.00 more at verizon than Best Buy, so i see it's not about keeping your customers and making them happy it's now about how much $$$$ you can get out of me.  I am going to continue to get replacement's for both of my lines until my contract is up and looking for service elsewhere.   Very disappointed!

    First of all i probably have been a verizon customer longer than you and if you know verizon like i know verizon your taxes and fees change so if it's a $10.00 - $20.00 difference i usually  just pay it  and #2 I know what i put on the phone because this happened to 1 of my accounts back in "88" so speak what you know.  #3 I made my changes with a representative and checked my account  2 days later and that's how i was aware of the mistake the representative made. I never went over  a plan with a representative so why was the line put on a plan by itself since you know so much  about my experience!  #4 I also did all that you put up here opting out and everything and it's still  on my bill this month!  So once again talk what you know!  #5  As far as my discount this is  something i been getting for years i don't care what you don't get because i don't pay your bills  and verizon has promotions for different people, agency's and etc. everyday so everyone is not the   same so once again speak on something you know about. #6 When i was upgrading i went to an  authorized agent which was "Best Buy" so what are you talking about every phone and upgrade i  have done has been from Verizon or Best Buy not just anyone so once again speak on what you  know.   #7 anything i do i do with a "Verizon Agent" who recently has made several mistakes on my account and admitted to it.  If i'm calling and adding a phone on my family share how do my plan change?  You don't know because they couldn't answer it.  And last I want you to know that i am far from lazy so watch your mouth.  Don't get disrespectful, because you don't know me to call me out my name.  Verizon messed up and that happens,but don't quote on my comment being nasty when you don't know the facts.  I also received a $400.00 bill this month for there error not mines, due to a representative again not doing there job.

Maybe you are looking for