Help! with jeep / mopar integration kit

Okay, so i got my jeep dealer to install the mopar ipod integration kit, and it works with my 30g video, sort of--it plays, and displays the names of the songs on the factory RBQ radio, but when i try to display the playlists, albums, or artists, the screen says "updating" and does not change and all the controls are frozen.
I tried it with a friend's 60g, and it works fine--it displays his playlists, etc. and lets me navigate through them. I checked his, and we have the same software versions on the ipod and itunes, and we have the same settings all the way through. I've tried resetting my 30g, but just don't know what else to do because it works fine with his, but not mine. Any suggestions???
video 30g   Windows XP  

If your 4g is recognised by the system but not charging then purchase a passport. Apple do one and you can easily purchase a Scosche passport from Amazon. This should solve the problem.

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