Help with loading pictures in my organizer from elements 9 trial version

I downloaded Trial Version of elements 9 last thursday.  Since then I am trying to get someone at Adobe to tell me why, when I open Organizer there are NO pictures from my Pictures Albums.  No help from them because they do NOT service "trail versions" WOW. cannot believe that.  Someone please help.  I do get an error message when I open through the "download" page.  it says "cannot open because my file is the wrong type? do not understand.  I previously had elements 7 on board but uninstalled it after I lost 1000 pictures and spent 3 months trying to get info as to "where are they" no one could help.  So, did I do something wrong or is existing elements hiding in my hard drive stopping me from installing 9  Help  need more info ie: specific file path etc. I will provide. Thank you

Hanna,
Some considerations with the trial of CS5: obviously, only 30 days of usage, nothing MPEG-2 is supported, and many other flavors of MPEG are also not supported. This means that you will NOT be able to ingest anything MPEG-2, likely nothing AVCHD, or similar, and you will NOT be able to use Encore for any DVD/BD authoring in the trial. Though there is no watermark, the CS5 trial is very, very limited, and one can really only edit DV-AVI, and Export to DV-AVI, or very similar.
Neale's suggestion is the best solution, IMHO. There are also freeware editors, like Womble, that might work for you, but there is a learning curve, due to the GUI.
Good luck,
Hunt

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