Help with SQL code

Hi having a slight problem with some SQL code -
We store a number of actions they get given a date_done, a Y if we Met_Customer, a Y if we had an Upsell_Apps , a Y if we Upsell_Other, a Y if there was a reference and a Y if there was an issue. The action must have a date, but can have none to any of the Y's
We want SQL to report back the number of actions (so the count) broken down into the months of the date_done - so Aug 07, Sep 07 etc etc. And this again broken down for Met_customer, Upsell_apps, upsell_other, reference and issue.
We want it to look something like this...
Action Type-------------------- Oct06 | Nov06 | Dec06 | Jan07
Met Customer--------------------12--------8-----------4----------2
Upsell App-------------------------21--------0-----------1----------3
Upsell Other-----------------------0---------1-----------3----------1
Reference---------------------------2---------6----------7----------3
Issue---------------------------------0----------0----------1----------0
So if an action on 12-Oc-06 had a Y in Met_customer and Y in Upsell_app it would be counted twice in the above - whereas below it does not work like that...
At the moment the code is producing something like the following...
MET_CUST | USPELL_APP | UPSELL_OTHER | REFERENCE | ISSUE | Oct06 | Nov06
------Y------------------------------------------------------------------------------------------------------12--------2
------Y-------------------Y---------------------------------------------------------------------------------11--------0
---------------------------Y----------------------------------------------------------------------------------1---------3
------------------------------------------------------Y-------------------------------------------Y----------6---------0
--------------------------------------------------------------------------------Y-----------------------------2---------1
---------------------------------------------------------------------------------------------------Y----------0----------1
---------------------------------------------------------------------------------------------------------------1---------1
This is the code we're using
SELECT
ACTION_MET_CUSTOMER,
ACTION_UPSELL_APPS,
ACTION_UPSELL_OTHER,
ACTION_REFERENCE,
ACTION_ISSUE,
SUM ( decode( substr(DATE_DONE,-3,1), '-', cnt, null ) ) TOTAL,
SUM ( decode( substr(DATE_DONE,-6,6), 'OCT-06', cnt, null ) ) OCT06,
SUM ( decode( substr(DATE_DONE,-6,6), 'NOV-06', cnt, null ) ) NOV06,
SUM ( decode( substr(DATE_DONE,-6,6), 'DEC-06', cnt, null ) ) DEC06,
SUM ( decode( substr(DATE_DONE,-6,6), 'JAN-07', cnt, null ) ) JAN07,
SUM ( decode( substr(DATE_DONE,-6,6), 'FEB-07', cnt, null ) ) FEB07,
SUM ( decode( substr(DATE_DONE,-6,6), 'MAR-07', cnt, null ) ) MAR07,
SUM ( decode( substr(DATE_DONE,-6,6), 'APR-07', cnt, null ) ) APR07,
SUM ( decode( substr(DATE_DONE,-6,6), 'MAY-07', cnt, null ) ) MAY07,
SUM ( decode( substr(DATE_DONE,-6,6), 'JUN-07', cnt, null ) ) JUN07,
SUM ( decode( substr(DATE_DONE,-6,6), 'JUL-07', cnt, null ) ) JUL07,
SUM ( decode( substr(DATE_DONE,-6,6), 'AUG-07', cnt, null ) ) AUG07,
SUM ( decode( substr(DATE_DONE,-6,6), 'SEP-07', cnt, null ) ) SEP07,
SUM ( decode( substr(DATE_DONE,-6,6), 'OCT-07', cnt, null ) ) OCT07,
SUM ( decode( substr(DATE_DONE,-6,6), 'NOV-07', cnt, null ) ) NOV07,
SUM ( decode( substr(DATE_DONE,-6,6), 'DEC-07', cnt, null ) ) DEC07,
SUM ( decode( substr(DATE_DONE,-6,6), 'JAN-08', cnt, null ) ) JAN08,
SUM ( decode( substr(DATE_DONE,-6,6), 'FEB-08', cnt, null ) ) FEB08,
SUM ( decode( substr(DATE_DONE,-6,6), 'MAR-08', cnt, null ) ) MAR08,
SUM ( decode( substr(DATE_DONE,-6,6), 'APR-08', cnt, null ) ) APR08,
SUM ( decode( substr(DATE_DONE,-6,6), 'MAY-08', cnt, null ) ) MAY08
FROM
(SELECT ACTION_MET_CUSTOMER, ACTION_UPSELL_APPS, ACTION_UPSELL_OTHER, ACTION_REFERENCE, ACTION_ISSUE, DATE_DONE, COUNT(*) CNT FROM ACTIONS, EMPLOYEE
WHERE ACTION_OWNER = NAME
GROUP BY ACTION_MET_CUSTOMER, ACTION_UPSELL_APPS, ACTION_UPSELL_OTHER, ACTION_REFERENCE, ACTION_ISSUE, DATE_DONE)
GROUP BY
ACTION_MET_CUSTOMER, ACTION_UPSELL_APPS, ACTION_UPSELL_OTHER, ACTION_REFERENCE, ACTION_ISSUE
Any ideas to get it looking how id ideally like it?
Cheers, would be a great help
S

select 'Met Customer' action_type,
to_char(date_done,'MON-YY') date_done,
action_owner,
COUNT(1)
from ff_actions
where action_met_customer = 'Y'
group by action_met_customer
UNION
select 'Upsell Apps' action_type,
to_char(date_done,'MON-YY') date_done,
action_owner,
COUNT(1)
from ff_actions
where action_upsell_apps = 'Y'
group by action_upsell_apps
UNION
select 'Upsell Other' action_type,
to_char(date_done,'MON-YY') date_done,
action_owner,
COUNT(1)
from ff_actions
where action_upsell_other = 'Y'
group by action_upsell_other
UNION
select 'Reference' action_type,
to_char(date_done,'MON-YY') date_done,
action_owner,
COUNT(1)
from ff_actions
where action_reference = 'Y'
group by action_reference
UNION
select 'Issue' action_type,
to_char(date_done,'MON-YY') date_done,
action_owner,
COUNT(1)
from ff_actions
where action_issue = 'Y'
group by action_issue
now error...
ORA-00979: not a GROUP BY expression

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    Maybe
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