Help with warning from Adobe

I sent a photo from Lightroom 4 to Elements. Adobe put a warning on the screen that I have intslled elements on three machines and hve 30 days to uninstal it on one of the computers. My first laptop mother board failed and it is unusable. I installed it on the replacement laptop. How can I address this issue. I would be glad to send the unusable laptop to Adobe, maybe they can fix it.

You need to contact support directly for deactivation. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Use the link below; select Photoshop Elements in section 1; then go to Section 2.
To get help now click here for product support

Similar Messages

Need help with upgrade from Adobe Creative Suite to PS CS4

My old laptop with Photoshop on it crashed and I ended up purchasing a new laptop.
I'm trying to reload my PS CS4. I am using an upgrade from an educational Adobe Creative Suite Premium to the CS4 and when I loaded it on my old laptop I had to get installation help through customer service, but now customer service will not help me since it is CS4.
When installing the upgrade, it tell me to select the product I already own. I own the educational full creative suite, but am only upgrading the Photoshop. I chose Photoshop CS and tried entering the serial number for the suite. It tells me that the serial number doesn't match the product chosen. Of course the only products I'm allowed to choose from is Photoshop CS, CS2, or CS3 and not Creative Suite Premium.
The other serial numbers on this CS is Golive CO and Pagemaker Plug-in.
I was told there are Adobe customer service reps here on the forum, please tell me what it was I need to do to get my Photoshop installed.
Thanks

i wasn't aware that you could get a ps4 at an upgrade price using an older creative suite produect. i searched online and found this thread (http://forums.adobe.com/thread/476009) which makes it appear that was not a valid upgrade path.
but, if you're confident that was a valid upgrade path, i'm pretty sure something will need to be done on adobe's end and no amount of manipulation, on your end only, will work.
your best bet would be to get help in this forum from an adobe staff member like jeff wright who is very knowledgeable and goes out of his way to help adobe customers. to that end, if i were you, i would start a new thread mentioning his name in your title and in your initial post explaining:
you have the educational Adobe Creative Suite Premium and purchased a photoshop cs4 upgrade years ago that required adobe support help to install years ago.
that worked well until a recent computer problem forced you buy a new laptop and you are now trying to reinstall that ps cs4 and again need support help but have been refused help because cs4 is not current.

Help with going from Adobe 6.0 to Adobe 9.0

I have Adobe Acrobat 6.0 and Adobe Reader 9.0 - however, whenever I need Adobe, Adobe 6.0 is the default - any idea how to get programs to look at Adboe Reader 9.0 first?

Hi,
Try this:
Click on any PDF file
Go to properties
Then click change
And select, or, browse Adobe Acrobat Reader 9.0
Then click OK, to Apply
Phillip

In addition to the FormsCentral subscription charge ($152.87 including tax) I was billed about the same time for $15.93. I can't find any way to get in touch with anyone from Adobe. The phone number I'm supposed to call is cut off on my invoice. Can someo

In addition to the FormsCentral subscription charge ($152.87 including tax) I was billed about the same time for $15.93. I can't find any way to get in touch with anyone from Adobe. The phone number I'm supposed to call is cut off on my invoice. Can someone respond ASAP? Thanks

I have forwarded your request to the support team that should be able to resolve this issue for you quickly. Expect to hear from them shortly.
Andrew

Please i need help with switch from the us store to malaysian store how i can switch

Please i need help with switch from the us store to malaysian store how i can switch

Click here and follow the instructions to change the iTunes Store country.
(82303)

Please help with Contribute issue- Adobe or anyone!

My issues are many- I don't know where to start. First, as a long-time Adobe customer, I can not believe how support has declined- I really miss my "support package" from the early 90's when I spoke with a person who really knew how to address my problems and/or questions. I am so tired of being outsourced to someone who has no idea how to address my problem- only to send me to "Document #8932023912 03" off of the Adobe website. I want to talk to someone who KNOWS and APPRECIATES this product, and who understands its internal behavior (like what I get when I call MAC SUPPORT). I will pay for it! I have invested thousands of dollars on Adobe software and am now at an unacceptable standstill.
My small business relies on the Adobe Creative Suite 4 and the Contribute program. Up until now, I have never had a complaint, especially after moving to Mac a few years ago. Troubles started after two things (still not sure what the culprit was) - installing Snow Leopard and installing a Wacom Bamboo tablet (on the same day- my bad). Well, Illustrator, Photoshop work just fine as well as my other non-Adobe programs. But I can't even open InDesign (will post this on the proper post) or Contribute. So Apple had me deduce that I needed to create a new User and try things there. I eventually migrated to this new user but still, I cannot use Contribute.
I have set permissions with the program and contents of the folder- in addition to my Contribute keys to no avail. I can't even open it. Nor can I open it in my Root user which at least lets me run In Design. I am at a total loss and I need to update a website for my client. PLEASE someone, I would so greatly appreciate any advice or instruction as to how to run Contribute on my new user. Or in my Root user. I just need to get it to open! Reinstall did nothing PLEASE HELP.
A special note to anyone from Adobe: I want to talk to someone via a support package-- NOT outsourced. Does this fee-based option exist? It doesn't seem to from the main support number. If someone can help direct me, I would appreciate the proper instruction to do so. I need to get my InDesign running again and I have already invested multiple hours, days with Adobe support with NO solution at all. This is unacceptable in my mind, especially for the moneys invested.
Thank you in advance... Aimee M.

I totally share your views on Adobe period. I loved Macromedia., they also answered all my questions, then Adobe had to buy them out! I called them today (sales Dept., that's where they answer rather quickly., of course), they explained the following: You can pay for a live person, but the prices differ in that they come in packages. In other words, you can pay a flat rate per hour for one-on-one OR pay for one-on-one tech support 5 times per month, and the amount of times per month vary from that point on., and so does the price! I'm baffled! They are HORRIBLE!! . Like yourself, am on a standstill ever since I've been stuck with not being able to publish my site with current edits and it gives me a message whereas my own company name is "currently editing the page," so it keeps kicking out. I've tried everything, including but not limited to the following: going to the library and checking out books to troubleshoot; going on Adobe pages for support as well the Help features on the software program., etc...I'm exhausted! ADOBE you guys need to reassess your Customer Care Support and your outsourcing business as well!!! YOU WILL LOOSE YOUR CUSTOMERS RATHER QUICKLY!!

Help with N8 and Adobe Premiere?

Hi, I am using Adobe Premiere Pro CS4 v4.1.0.
I recently got a Nokia N8 and am now trying to edit the video recordings, but am having some problems.
The phone records at 25fps 1280x720 using H.264 MPEG-4 codec, with sound in Stereo 130kbps 48 kHz.
When I create a project and load the .mp4 file into it, the first problem I see is that it reads it as 500fps and the video is only a second or 2 long.
I then interpret the footage to the correct 25fps, and the video then works fine. However, the sound seems to not be there.
I've noticed that due to Premiere interpreting it as 500fps, it thus only plays the first second or two of the sound when left as 500fps and plays all the video in that second or two, and thus when changing to the correct 25fps, it is therefore only the two seconds playing over the entire minute of video.
I also tried changing the file into other formats. The only other one that kind of worked was .mov. It allowed the sound to work perfectly, the video loaded at correct frames, however, when playing the video on premiere, it then showed black screen for most of the clip.
Have tried to find out about this online and installed a couple different codec packs and media players, but nothing helped with this problem in Adobe Premiere. However, the clip played fine in the media players, such as RealPlayer.
If anyone has any advice on this, it would be appreciated. I would prefer to fix this issue correctly rather than have to manually interpret or transcode the footage each time I want to edit it.
Btw, I also posted this question on a forum with Nokia N8 Users, and others also tried it out and had same or similar issues. They also tried on CS5 and it still didn't work.
*UPDATE* I just tested again to change the file from .mp4 to .mov by simply renaming it, and this time it loaded perfectly into Premiere. However, I have to do this on my XP computer, as my Windows 7 doesn't change the format of file by simply renaming it. Hence, I would still like help with getting it to recognise the .mp4 correctly though in the first place, rather than having to rename my files each time on the XP computer.

Moshpit84 did you utilize the uninstallers located in Applications/Utilities/Adobe Installers to remove your installation of Premiere Pro? Also what version of the Adobe Application Manager are you currently using?

Need support person for help with loading the adobe reader

We purchased Adobe reader but it will not load onto my computer and per my boss I need to get help from you.
my phone number is 813-445-7295 ext 104

Nobody will ring you, sorry. But perhaps we can help (this is not Adobe staff).
Let's start with what you purchased. Check your receipt. Adobe Reader is free, nobody should have charged you for that..
Then, let us know what you mean by "will not load". If you get any messages, please let us know the exact words.

I need help getting assistance from Adobe Technical Support. Ideas?

I feel that I am getting the run around by Adobe technical support and wondered if anyone had any recommendations on how to handle this problem.
Any recommendations or assistance would be greatly appreciated. This is very important to me. In previous upgrades this has been fixed with the update, but Adobe has not added an update to RoboHelp 8.0 yet. Does anyone know of an update in the works?
I have repetedly contacted Adobe Technical support with a bug that I have found and also reported a bug on the website where you report bugs.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
I continually am told that it is worked on by the "highest level" but each time they try the bug out as if it is not being worked on. Does anyone have a recommendation about how to get my bug worked on. I have confirmed that it is in fact a bug and can be replicated on other computers. Sometimes they say they will help and then put in a ticket that it is my turn to submit information. Most of the time I just am told I will get a call and do not
I have posted my problems on an earlier posts and have gotten some work around recommendations but they do not solve my problem. This is a very used feature that does not work and it is a really cool feature in my online help system.
http://forums.adobe.com/thread/522651 and http://forums.adobe.com/thread/92958?tstart=0

LOL, your last reply? Or the last line of your reply? Which says: Please contact me via my site.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

HT1766 I need help with restore from bachup

I NEED HELP WITH MY IPAD RESTORE FROM BACKUP

This is the iPod touch forum and you are not providing any information to help you.

Need Help Import Project from Adobe Premiere CS6 TO FCPX

Does anyone have step by step instructions on how to export a project from Adobe Premiere CS6 to FCPX.
Many Thanks,
Mat

I am trying to transfer a movie project I made on my work computer (MacBook Pro, iMovie '08) to my home computer (iMovie HD, iBook). I've transferred the files using a Lacie, but when I open iMovie HD on my personal computer, it does not let me open the project I desire.
As you have already found, iMovie '08 projects, as such, are not backwards compatible with previous versions of iMovie. iMovie '08's project basically consists of a list of instructions detailing how a project is to be exported while previous versions of iMovie actually rendered physical file segments ordered properly in a physical timeline reference file.
I can import, but not the whole file, it keeps putting items in the trash. I have exported Mobile, Medium, and Large files.
Basically you have two options. You can either import your raw footage (the Event clips) and "re-create" a project in iMovie HD or export your iMovie '08 project, complete with edits to an HD compatible format (e.g., DV or AIC/AIFF) and import this file into iMovie HD. Unfortunately, this latter approach will not allow you to "manipulate" your previous edits.
Basically, I want to be able to open the file in iMovie, in case I wanted to duplicate it or edit it.
As indicated above, you can import iMovie '08 shared/exported files to iMovie HD but you then have to edit them as source files. To remove a previous edit, you would literally have to delete it from your new project in order to add another.
I also want to be able to continue burning copies of this movie slideshow to DVD (I created a DVD project using iDVD).
Previously authored and burned DVDs can be copy-burned by applications like Toast or used to create stored "image" files that can be used to burn new DVDs on an as needed basis in the Mac OS "Burn" folder or using the Disk Utility application. In fact the "image" file can also be created for this purpose from within iDVD.

Help with download from computer to ipod touch

Is there a way to sync music that I saved on my laptop to my daughters ipod without having to pay 25.00 monthly it is just two cds i bought for her for christmas i wouldn't use the icloud match enough to justify Thank you

See if this helps:
iTunes 11 for Windows: Syncing overview
If the iPod does not apper in iTunes
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

Help with message from Photoshop Adobe Elements

Why do i get this message? t
The application has requested the Runtime to terminate it in a unusual way. It suggested me to contact the application' s support team

Hi,
That is a very generalized error message and could mean anything.
Which operating system are you running on?
Which version of Photoshop Elements are you using?
Were you working in the organizer or the editor at the time of the failure?
What were you trying to do?
If you answer those questions, we may be able to help you.
Brian

In need of help with Shockwave from experts and community please.

I have seen posts where people are having the same issue with Chrome, but I am using Windows 8 playing my FB games using Firefox. I have filled out their little "box" that they ask me to about 10 times and I am over it. I went to see if my Adobe SW was installed right, but it doesn't show anything moving. The strange thing is...I had already uninstalled it and reinstalled it the day before. I do have screen shots that I would like to share, and I am asking if anyone else is getting this same error.
***What happens is I will be playing my game and then "poof" out of nowhere the 2 tabs I had opened are gone and I am back to my desktop.
***Another issue that comes up all the time, and then the tabs will close, is that a small rectangular box will come up and it goes away so fast you don't get a chance to read it.
But as I said I have screen shots.
Everything on my computer is up to date, my husband works in the IT field and he can build a computer from the guts up. That's how I know it is not on my end. Y'all don't know how much I really do appreciate the fact that you took the time to read my post and any suggestions on how to solve this issue.
Have a very great day,
snoopyfan6200
********** As you see I am a Huge Snoopy Fan. I have about 450 items in my collection. And the 6/2/00....well that was the day my Dad passed away.********

Hi,
This is a forum for Adobe FormsCentral. Please post your questions on Flash Player forum at http://forums.adobe.com/community/flashplayer. I believe you'll get help over there.
Thanks,
Wenlan

Help with migrating from PPC G5 to MacBook Pro 2012

I haven't even booted up my new MacBook Pro, because a lot of postings in Discussions and elsewhere warn me of problems if I try to use Migration Assistant to bring my user data and files across from a PPC Mac to a new MacBook Pro running Lion.
BORING DETAILS: I'm jumping from a dual G5 Dual Power Mac (PPC, running Leopard 10.5.8) over to a 2012 MacBook Pro, (a 15" fast i7 quad non-retina, with 1 GB GPU and 16 GB RAM, running latest Lion). I have a lot of data and apps, including "pro apps" like Final Cut and lots of photo- and video-production software.
I know that I'll need to reinstall all my apps from scratch, even Universals, especially all my Pro apps. But, I have read some positive guidance about possibly using Migration Assistant to move only my User identity and related files across to the MBP. Then, reinstalling / upgrading apps. And, afterwards, using Firewire (target mode) to move various data folders and docs.
I'm confused. I like the idea of moving myself as User/admin across, relatively intact -- IF that's a good idea -- then reinstalling apps. Then, moving various files (docs andand data) across. Hopefully, this route wind up with minimal or zero PERMISSIONS problems. Guidance or links, pretty please...?
I've read the great postings from Kappy and some others, in Discussions, but most don't address the issue of moving User identity and data from the PPC Mac over to the Intel. Maybe it's a "big" issue only in my mind?

Joshua Coventry and sig and others:
Thanks!
If you combine those last two pieces of advice and mix in the best of the earlier suggestions, that's pretty much what I wound up doing:
I used Setup Assistant to create a "NewGuest" account on the MacBook Pro, with minimal information submitted to Apple (basically, only my correct name and address, etc.). Then I immediately used the Migration Assistant to bring over ONLY 1) my main User admin account and its Home folder and 2) the computer settings from the G5 Power Mac.
Finally, I changed the "NewGuest" to a regular account (non-admin), rebooted the MPB, and deleted NewGuest and its home folder. Then began the long job of feeding appropriate software into my new MBP: installing or reinstalling the latest Intel versions of all of my key productivity apps and utilities.
So far, I'm getting very good results. No MBP indigestion, but it's daunting to look at a new Dock that's now almost totally populated by question marks (the G5's Dock had almost fifty apps)! There's one major benefit: a chance to reconsider whether I really needed all of that stuff to begin with, and if I need it now!
The need-it-now vital stuff is being pulled over via Firewire, and I've just bought an external USB 3 enclosure for the G5's main boot drive, and it will now be available as a handy source for various files, docs, settings as I need them, and for any "second thoughts" that I might have about what really belongs on the MacBook Pro's boot disk. All is well, and it looks like it will STAY well (but stay tuned!).
Thanks, y'all! Hope this helps someone else facing a similar challenge.

Help with warning from Adobe

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