Helpdesk Customization

Ok hoping there is an easy answer for this but looking to expand our helpdesk by department.  The goal is to have a portal with a custom department field and when a ticket is created it only notifies people in that department.
If that cannot be done can I have all ticket creation notifications hit one person that have them assign to the group.
The goal is I do not want the entire team to see all tickets only what is assigned to them.
This topic first appeared in the Spiceworks Community

Hi All,
Need some assistance with a Windows 2012 R2 IE version 11 problem. Right now we use Windows 2012 R2 for our Citrix XenApp/XenDesktop 7.6 app servers. We have Windows 7 x64 workstations running citrix receiver accessing citrix apps and VDI. I have a seamless published app that just opens IE and navigates to external and internal websites. Right now when a standard user launches the app via citrix xenapp storefront, it seamlessly logs them into the 2012 app server okay, they see IE pop up on their workstation but it is just a blank white window and then IE closes about 10 seconds later. Any local admins on the app server open IE just fine.
I have adjusted Enhanced Security for IE and turned off for Admins and Users, but that does not have any affect. I have logged into the app server directly, run IE as a local admin just fine,...

Similar Messages

  • OIM 11g - Reset End-User Password by Helpdesk

    Hi,
    Help Desk Administrators can search the "End Users" and can "Reset the Password". I have to customize the "Reset Password Menu" which is having two options to reset the password.
    1. Manually Change the Password
    2. Auto generate the Password (Randomly Generated)
    Here i have to disable the option of selecting the "Manually Change the Password". So that the HelpDesk Administrators can select only one option which "Auto Generate the Password".
    Urgent Help, highly appreciated.
    Thanks,
    Sandeep D
    Edited by: user13476138 on Jun 7, 2011 2:29 AM
    Edited by: user13476138 on Jun 7, 2011 2:29 AM

    I think I remember (if I am not wrong) it is the xlWebApp.war/tiles/changePasswordTiles.jsp file. Actually, most of the JSP files are in this place (folder). One thing yuo should be aware of is when you change JSP file. You have to recomplie the war file using patch_your_app_server.sh (patch_your_app_server.bat for Windows) under xellerate/setup folder. Becarefull this will change your configuration files back to original (OOTB) so besure to back up your custom configuration files and put them back after that.

  • Helpdesk and OTRS

    Hello,
    has anybody yet combined the helpdesk-solution otrs (www.otrs.org) with the service-desk-component in Solution-Manager?
    Regards,
    Thomas

    Just to update: We start using OTRS next monday effectively after having used Helpdesk in SolMan for over 6 years.
    We switched the "feedback" function so that is uses an HTTP POST and creates the message in the OTRS system instead of the SolMan support desk.
    We will use OTRS now for the full IT - not only for the SAP related problem. It turned out to too much work (in sense of u20AC for external consultants) to configure SolMan and educate > 1000 people with a separate logon for the workcenter and tell them how and where to click and enter text. Now they just write an email to "support" - everyone can write an email
    We will migrate all the old messages (> 12.000) using a self written program that read texts and components and send them vial email to the OTRS system which uses the Active Directory structure and some (more or less) predefined pattern to assign a processor.
    For all that setup we needed less than 8 days of internal mandays, including an SSO login for the OTRS itself. Mails sent as questions from message processors can so either be answered via mail (and getting parsed back to OTRS) or just clicked on the link in the sent email and answered there. This is much more convenient than having the need to fire up a browser and login to some system to write an answer to the question.
    We added some fields in the OTRS to enter the time needed to resolve the problem, at the end of the month there will be a .cvs file that can be used as batch input source for the ERP backend to do the inter-company invoicing.
    I´m totally sure - all that can also be accomplished using Solution Manager helpdesk and/or Incident Management but for the time and efforts needed (effectively printed in u20AC) to configure that and keep it running, we could easily engage a full time dispatcher person for at least a year - according to offers from SAP consulting and our internal calculations.
    It´s just such a pity the SolMan is so tremendeously complex and cumbersome to customize and modify (well, it´s CRM....)
    Markus

  • Customize roles in ciscoworks

    Hello, is it possible to customize user roles or rights in CW?
    For example when I create a new user, I have a choice of the following pre determined roles:
    -helpdesk
    -approver
    -Network operator
    -network administrator
    -system admin
    -export data
    So is it possible to create customs one that would only give access to what I choose?
    thanks

    If you are using CiscoWorks in Local mode then you cannot customize these roles. If you want to customize and be more specific with permissions you will want to integrate CiscoWorks LMS with ACS. This will allow you to create more custom roles and privileges.

  • Error while running a customize report in oracle ebs

    Hi ..
    can anybody suggest how to solve the follwing error while running a customize report in oracle ebs?
    XXIFMS: Version : UNKNOWN
    Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
    Current system time is 03-JUN-2011 11:09:24
    +-----------------------------
    | Starting concurrent program execution...
    +-----------------------------
    Arguments
    P_DATE_FROM='2010/04/01 00:00:00'
    P_DATE_TO='2011/06/03 00:00:00'
    Forcing NLS_NUMERIC_CHARACTERS to: '.,' for XDO processing
    APPLLCSP Environment Variable set to :
    Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
    American_America.AL32UTF8
    stat_low = 9
    stat_high = 0
    emsg:was terminated by signal 9
    ld.so.1: rwrun: fatal: librw.so: open failed: No such file or directory
    Start of log messages from FND_FILE
    End of log messages from FND_FILE
    Program was terminated by signal 9
    Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 1068011.
    Review your concurrent request log and/or report output file for more detailed information.
    Executing request completion options...
    ------------- 1) PUBLISH -------------
    Beginning post-processing of request 1068011 on node D0005 at 03-JUN-2011 11:09:24.
    Post-processing of request 1068011 failed at 03-JUN-2011 11:09:24 with the error message:
    One or more post-processing actions failed. Consult the OPP service log for details.
    Finished executing request completion options.
    Concurrent request completed
    Current system time is 03-JUN-2011 11:09:24

    Please post the details of the application release, database version and OS.
    Is the issue with this specific concurrent program?
    Can you find any errors in the CM/OPP log files?
    Please see if these docs help.
    On R12.1.1/Solaris Platform While Generating Oracle Reports Files Failed With Error " ld.so.1: rwconverter: fatal: librw.so: open failed: No such file or directory [ID 1067786.1]
    Apps UPG Fail With Error Ld.So.1: Rwserver: Fatal: Librw.So [ID 961222.1]
    Thanks,
    Hussein

  • Dunning Letters Customization

    Hi,
    I want to customize Dunning letter program. We have around 10 Operating Units. We want to build the customization for only US and UK operating units using BI Publisher. Rest of the operating units need to use the standard report.(text output.)
    'Dunning Letter Generate' will call 'Dunning Letter Print from Dunning Letter Generate' program. 'Dunning Letter Print from Dunning Letter Generate' will need to show the PDF output for US, UK operating units. Need to show text output for other operating units.
    How can i customize this.
    Thanks in advance.

    Sorry if i confuse you. We are using BI Publisher with EBS integration.
    'Dunning Letter Generate' is a spawned program which calls 'Dunning Letter Print from Dunning Letter Generate' internally. We cannot update 'Dunning Letter Generate' to call other programs.
    Now i can build template for 'Dunning Letter Print from Dunning Letter Generate' to get the PDF output.
    But i need PDF output for only US and UK operating units only. For the remaining operating units should use previous standard text output.
    Here i cannot create seperate custom programs for US, UK operating units. Because we cannot call them from 'Dunning Letter Generate'.
    How can i proceed.
    Please let me know.

  • Customize Print Quote stylesheet ASOPRINT.xsl

    Hi,
    I have a requirement where I need to check if we can use the existing Print Quote functionality to generate custom Quote Reports. As i see we can create new XML templates by making changes to the standard style sheet ASOPRINT.XSL. According to what is mentioned in the oracle quoting guide we can add company logo, change height width etc.. of the report by modifying this style sheet. I need to know how do we cusomize the style sheet to include static text or add new tables etc.. I am very new to XSL so do not have much idea as to where is the data fetched from and where is the static text present.
    Thnaks
    AM

    Hi,
    Thanks a lot for the response. I went through the documents and they mainly talk about customizing the Quote report by including the company logo, Title and disclaimer. How can we add static text to the ASOPRINT.XSl style sheet in order to customize it and attach it to a custom tempalate. I am very new to this so do not have much idea. can we add the static test directly in the style sheet or is it fetched from somewhere?
    Regard
    AM

  • Cannot open customize OAF screen after upgrade to 12.1.3

    Hi,
    After upgrade to 12.1.3, I am not able top open customize OAF screens from Applications.
    By following some documents from MOS, I have done the following.
    1)-applied patch 9879989 on Linux server.
    2)-I am able to install JDeveloper,open and compile my customize programs from JDeveloper installed on Linux server. I compilation, new *.jpx files created from *.jpr
    From Oracle Applications, I am getting the same error that I was getting without compiling customize program.
    My question is that, how Oracle applications will read the new compiled program. Do all program need to be in specific unix directory ?
    I copied all the customized program under " /u01/oracle/jdev_install_dir/jdevhome/jdev/myprojects" .
    I think the problem is now to place OAF files in the problem directory, which I don't know.
    Do I need to set environment variable like JDEV_USER_HOME in the environment file ?
    Please help.
    Best Regards

    Not sure if your issue is resolved. Did you compile the java sources in JDeveloper and moved all files from myclasses folder to unix under $JAVA_TOP or appropriate directory and deployed the PG files using xmlimporter?
    Thanks
    Shree

  • Team Planner -- Customization

    We recently upgraded to 2010 professional, and I was pleased to see the team planner view, which was something I was attempting to do in 2007.  We are using MS Project 2010 Professional more for resource management than project management.  In
    fact, we only assign one task per resource per project, just so we can have a clear picture of our resource utilization.  For example, if "Joe" is going to work on this project for 50 days, regardless of what he is doing, he goes in at 50 days (and the
    duration is calculated based on the percentage he is allowed to work on projects vs. day-to-day work (MAX Units), and the percentage the manager has assigned for him to do this work (Assigned Units).  We don't care what "Joe" is doing, just that his time
    is booked.  We have assigned more than one resource to the same task, and the team planner (unlike the resource usage view), does allow breakdown by resource, and not just by project.
    The purpose of this view is to provide management reports (printed/electronic PDF copies), for their weekly meetings to discuss the status of the resources and the impact of any new projects being proposed.  So I need to show more info then the basic
    info in the default Team Planner View.
    I just read another question regarding adding extra columns to this view and was disappointed to discover that cannot be done.  I have a shared resource pool with 140 resources and a master project schedule with 50 projects, and I am running the
    team planner view against the shared pool.  So, like the other person, I wanted to add a column with the project name (since the tasks are similiar in name, it gets confusing if it only shows the task name, as we have no idea which project it is associated
    with), as well as add a column for "section" (a custom field created in the resource view so each manager can view his own team), and a column showing Max Units, so we can understand why someone with only 1 task is overallocated.  As well, I would like
    to customize the task bar to include the Units for that resource (ie. 50%), so I can understand also why he is overallocated or available at glance. 
    As a workaround for the missing project name, I embedded the name in the task, which is very time consuming and not a real solution, since at any given time I have over 50 projects in the master project schedule.
    I hope this is something that is being considered in future, since it makes sense to me that management wants a view of the resource pool by assigned task, by project, and understanding of overallocation. 
    Trish :)

    You can create and apply a Group to list all tasks by resource. You could also group by Project then by resource or the other way around. In Proejct 2010 select the View tab, then in the
    Group By drop down box select New Group By and select the fields to group by.
    If you like teh Group, copy it to your Globa.mpt file using teh Organizer so it's available in all your projects.
    Rod Gill
    The one and only Project VBA Book
    Rod Gill Project Management

  • "Program files" directory problem during Microsoft Office Customization Installer in non-English versions of Windows

    We have a document-level customization solution for Word and are experiencing problems during deployment in an environment running on terminal services. The OS (Windows 2012) is English and Word (2013) is non-English (German). 
    Installation is done into the "Program Files" folder correctly. But when trying to start a word document linked to the specific template. The "Microsoft Office Customization Installer" pops up with the error.
    "There was an error during installation"
    From: file:///C:/Programme/[CompanyName]/[Productname]/[Productname].vsto
    Downloading file:///c:/Programme/[CompanyName]/[Productname]/[Productname].vsto did not succeed.
    Exception: ....
    System.Deployment.Application.DeploymentDonwloadException: Download file:///C:/Programme/[Companyname]/Productname]/[Productname].vsto did not suceed. ---> System.Net.WebException: Could not find a part of the path 'C:\Programme\[Companyname]\[Productname]\[Productname].vsto'.
    ---> System.Net.WebException: ...... ---> System.IO.DirectoyNotFoundException......
    The problem seems to be that the installer is looking for C:\PROGRAMME instead of C:\PROGRAM FILES. C:\PROGAMME is the German localized name of PROGRAM FILES (http://en.wikipedia.org/wiki/Program_Files).
    The installer installs the solution correctly deployed into c:\program files, but when the later a user tries to start it and the Microsoft Office Customization Installer is called, it tries to access the non-existing "c:\programme" folder. This
    doesn't exist, because Windows is English.
    Is there any thing related to deploying solutions on a platform which has different languages (mixing/matching of OS language and Office language?)
    Thank you for your help

    Hello,
    1. First, I would confirm with you whether you dealt with the localization for your document-level add-in?
    2. Did you use this way to define the Create a class that defines the post-deployment action part of Put the document of a solution
    onto the end user's computer (document-level customizations only) and did you get the path with Environment.SpecialFolder enum?
    To handle this, I would recommend you consider using Environment.SpecialFolder to set that property.
    Regards,
    Carl
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • No longer able to fully customize?

    Follow up to closed thread https://support.mozilla.org/en-US/questions/985948
    I have been happily using firefox since ages, although I've never liked the idea nor felt the need of frequent updates. Last January I did the move from 3.6 (aka 10) bundled with my Linux SuSE version to the latest version 28 (that was mainly done to fix a mishap on google maps which after all proved instead to be due to some bad cookies). At the same time I considered also chrome but did not like it. I struggled a bit to reintroduce some nice features I liked (tabs on bottom, text only buttons in menu bar, status bar) than I was reasonably happy and even added some nice plugins. I even found the way in about:config to reduce the ANNOYING frequency in which I was asked to update to a new version.
    And so far did not update
    This morning BY CHANCE I hit the update button instead of the "ask later", and found myself in version 31 with an APPALLING GUI without menu bar, and without access to some of the plugins (although they appeared to be compatible and active) including the very useful Session Manager. The immediate solution to continue work was to REVERT TO THE BACKUP of firefox 28.
    Then I quietly checked the net for resources and experiences, and found that a lot of long-time firefox users do not like the new interface, that apparently there are ways to restore SOME BUT NOT ALL of the old nice features which were unexplainably suppressed. I also learned of the existence of PaleMoon.
    I would like to EXPRESS MY IRRITATION for the changes in the UI without a clear notice, or a clear way to revert in full to the previous behaviour.
    In the next days, when time allows, I will do (on a fresh separate installation) a thorough check of what is and is not customizable in firefox 31 as well as in PaleMoon, and do my final choice. But what I read so far about PaleMoon is inspiring me to switch over ...

    Hi,
    The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
    If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

  • Adobe Muse - Menu Bar Customization

    I am new to muse and have made a couple of test sites. I am not working on my first Muse site and running into the problem of customizing my menu bar. The bar no longer shows up as 4 different sections. It comes up as one big one. How do I add more sections to my menu bar and how do I change the name? Is there a way to Make the Menu an Image almost like a Photoshop button but have a Pull Down Menu. Is it possible to have a Pull Down menu?
    Thanks!

    When you drag a menu to the web page it replicates the your plan view, to show the child pages you will have to choose 'All pages' as the menu type by clicking the on the small blue icon. If you want to customize the menu the way you want you can use the option of the manual menu.
    - Abhishek Maurya

  • ? to Customize Sap GUI Logon Pad

    Hello all,
    How can i customize Sapgui logon pad with own Logo instead of Default Logo.
    Thanks in advanace,
    Rahul

    Hi Markus  When we click on Logon Pad SapGUI 710
    On the System Tab right hand side we have Viriable logon
    below to that We had a Logo Indicating Orange & Blue arrow
    How can i change to my own Logo.
    Cheers,
    Rahul

  • How to customize the table layout in WAD (BI70)

    hi experts,
    i want to customize the table layout in WAD.
    in 3.5, i can set the table interface class,and use T_Code se24.
    but now i am using BI7.0, there is no table interface, so how can i customize the table layout?

    Use report designer for customerizing.

  • Deploy customize workflow takes a long time to show up in application

    Hi,
    This is the first time (newbie) i am customizing and deploying work flow in ebiz(R12), the problem that I am facing is that after I deploy the customize workflow it takes a long for the ebiz to pickup/show the changes.
    What I did was to customize a standard workflow and save it back to database. I have tried retrieving the customize workflow to make sure that the workflow was save into database (not a access problem). After about a day then the customize workflow shows up (I used the 'status diagram' to see the workflow progress). Have already tried restarting the server, clearing out the cache but the customization still does not take effect (will only take effect the next day) . Am i missing a step ?

    Hi,
    Unless you are specifying an effective date in the future when you deploy the definition, the new version should become available immediately. Any existing workflow processes will continue to run using the definition that was valid when the process started, but any new processes will use the new definition.
    If this is not happening, then I would urgently raise a service request with Oracle support, as you are experiencing something very different from the expected functionality.
    HTH,
    Matt
    WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
    Alpha review chapters from my book "Developing With Oracle Workflow" are available via my website http://www.workflowfaq.com
    Have you read the blog at http://www.workflowfaq.com/blog ?
    WorkflowFAQ support forum: http://forum.workflowfaq.com

Maybe you are looking for