Hi, I am using iphone 5 with ios 7.1.1. I am not able to use the landscape mode. I have tried switching the portrait orientation on and off, also tried resetting and restarting the phone but nothing works. Is this a hardware or a software issue. HELP!

And if it is a hardware issue, how much will it cost me to get it fixed? Please help..!

Then as you've tried resetting the phone, the next step is to restore it from the latest backup. If that doesn't work, restore it as new, and if that doesn't work take it to Apple.

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I keep having popups, I have tried a lot to fix it but nothing works.

A friend of mine tired downloading a movie and I think I've got a virus from it. I keep having pop-ups and whatever I do nothing works. I don't know what I should do.

AdwareMedic 2.2.1 system report - Tuesday, February 3, 2015 @ 2:33:10 PM
Mac OS X version 10.9.5
14:33 up 1 day, 17:38, 1 user, load averages: 3.79 2.16 1.83
Safari extensions
/Users/arianarodrigues/Library/Safari/Extensions/wrc.safariextz
     Name: Avast Online Security
     Modified: Monday, February 2, 2015 @ 11:17:22 PM
Chrome extensions
/Users/arianarodrigues/Library/Application Support/Google/Chrome/Default/Extensions/aapocclcgogkmnckokdopfmhonfmgoek
     Name: Google Slides
     Modified: Monday, February 2, 2015 @ 11:18:33 PM
/Users/arianarodrigues/Library/Application Support/Google/Chrome/Default/Extensions/felcaaldnbdncclmgdcncolpebgiejap
     Name: Google Sheets
     Modified: Monday, February 2, 2015 @ 11:18:33 PM
/Library/Application Support/Google/Chrome/External Extensions/gomekmidlodglbbmalcneegieacbdmki.json
     Name: [Unknown error extracting extension in CChromeExtension.GetNameFromCRX]
     Modified: Monday, February 2, 2015 @ 11:17:17 PM
Firefox extensions
/Users/arianarodrigues/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/[email protected]
     Name: Avast Online Security
     Modified: Monday, February 2, 2015 @ 11:17:23 PM
Login items
iTunesHelper, Spotify
Startup items
None
System startup items
None
User launch agents
total 32
-rw-r--r--@ 1 arianarodrigues staff 6148 Feb 2 18:20 .DS_Store
-rw-r--r-- 1 arianarodrigues staff   507 Feb 2 23:17 com.avast.home.userinit.plist
-rw-r--r--@ 1 arianarodrigues staff   542 Feb 2 22:52 com.spotify.webhelper.plist
System launch agents
total 8
-rw-r--r-- 1 root wheel 436 Feb 2 23:17 com.avast.userinit.plist
System launch daemons
total 24
-rw-r--r-- 1 root wheel 571 Feb 2 23:17 com.avast.init.plist
-rw-r--r-- 1 root wheel 685 Feb 2 23:17 com.avast.uninstall.plist
-rw-r--r-- 1 root wheel 694 Feb 2 23:17 com.avast.update.plist
Third-party kernel extensions
com.avast.PacketForwarder (2.0) <4 1>
com.avast.AvastFileShield (2.1.0) <5 4 1>
User cron tasks
None
Root cron tasks
None
launchd.conf contents
None
DNS settings
Server: 192.168.1.1
Hosts file
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1             localhost
fe80::1%lo0 localhost
Scan log
2015-02-02 20:43:53: ----- Scan Started -----
2015-02-02 20:43:53: Scanning with signatures version 50
2015-02-02 20:43:53: Buca Apps : /Users/arianarodrigues/Library/Application Support/webHelperApp
2015-02-02 20:43:53: Buca Apps : /Users/arianarodrigues/Library/WebTools
2015-02-02 20:43:53: ----- Scan Ended -----
2015-02-02 20:43:57: +++++ Attempting to remove adware +++++
2015-02-02 20:43:57: /Users/arianarodrigues/Library/Application Support/webHelperApp
2015-02-02 20:43:57: /Users/arianarodrigues/Library/WebTools
2015-02-02 20:43:57: +++++ Adware removal complete +++++
2015-02-02 20:45:31: ----- Scan Started -----
2015-02-02 20:45:31: Scanning with signatures version 50
2015-02-02 20:45:35: No adware found
2015-02-02 20:45:35: ----- Scan Ended -----
2015-02-02 22:22:33: ----- Scan Started -----
2015-02-02 22:22:33: Scanning with signatures version 50
2015-02-02 22:22:41: No adware found
2015-02-02 22:22:41: ----- Scan Ended -----
2015-02-03 14:13:20: ----- Scan Started -----
2015-02-03 14:13:20: Scanning with signatures version 50
2015-02-03 14:13:32: No adware found
2015-02-03 14:13:32: ----- Scan Ended -----
2015-02-03 14:30:22: ----- Scan Started -----
2015-02-03 14:30:22: Scanning with signatures version 50
2015-02-03 14:30:25: No adware found
2015-02-03 14:30:25: ----- Scan Ended -----

I lost my iPhone 5S battery percentage after I upgrade the system to the newest one. I do turn on the percentage in battery usage, but it doesn't work. I also tried to restart my phone but nothing changed. Could somebody please help me? Thank you!

I lost my iPhone 5S battery percentage after I upgrade the system to the newest one. I do turn on the percentage in battery usage, but it doesn't work. I also tried to restart my phone but nothing changed. Could somebody please help me? Thank you!

You did turned in Settings > General > Usage > Battery Percentage: ON?
Try a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

I can't access Instagram when I'm on cellular data, but with Twitter, Facebook, etc. I have no problems. I've tried restarting my phone, restarting the network settings, even reinstalling the app but nothing works. What should I do?

I just finished updating my iPhone 5 to iOS 8.0.2. It was working fine after a week, and then just yesterday, I couldn't access Instagram when I was on cellular data, but with Twitter, Facebook, etc. I had no problems. I tried restarting my phone, restarting the network settings, even reinstalling the app but nothing works. What should I do?
P.S. I have the same problem with my Clash of Clans app. Only works with Wifi, the app doesn't load when i;m o

Hi, dansamson.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists and your device OS is up to date, I would recommend contacting the developer of the app.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Cheers,
Jason H.

My Mac has stopped receiving mail. Mail is still coming through to my iPhone and my wife's iPad but is not appearing on my mac. I have mail from today on the phone but nothing newer than 18 Feb on the Mac. I have not touched any settings. Can anyone adv

My Mac has stopped receiving mail. I have a mac.com address. Mail is still coming through to my iphone and my wife's ipad but nothing is coming through to my imac.I have mail from half an hour ago on the phone but nothing newer than 18 Feb on the mac. Everythng was working fine until recently and I have not touched any settings! Can anyone help?

So I tried something else recently and it seems to have fixed the issue. My mail is now getting new mail again and refreshing after waking from sleep without having to restart mail. Give it a try and hopefully it will help you too.
First, make sure your Mailbox List is visible (Shift + Control + M). Then select all of your inboxes, mailboxes, and folders (not just the root folder for nested folders, make sure to select them all). Then under the "Mailbox" menu, select "Rebuild."
It may take a while to rebuild them all if you have a lot, but like I said it seems to have done the trick for me. I hope that proves to be more of a long-term solution.

I'm using Iphone 5 .After updating it with the latest software i.e iOS 7.0.6 I'm not able to see the wats app and imsg on my notification until and unless i activate the "Show on Lock Screen" which was not same as in the earlier software version.Help plz

I'm using Iphone 5 .After updating it with the latest software i.e iOS 7.0.6 I'm not able to see the wats app and imsg on my notification center when my phone is locked until and unless i activate the "Show on Lock Screen" under each application. which was not same as in the earlier software version.I dnt want my messages or watsapp msges to be displayed on home screen when locked but should be displayed on the notification center on lock condition.
Please suggest a solution or @Apple please get a software release which can remove this bug .

We aren't Apple, just users like you. Have you tried a reset? Hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

After having upgraded my iPhone 4S to iOS 7.0.2, I can not turn on Wi-Fi or Bluetooth. After trying various tricks I found via online forums such as software reset, enable Airplane mode, and resetting the network settings, I have now also completed reset

After having upgraded my iPhone 4S to iOS 7.0.2, I can not turn on Wi-Fi or Bluetooth. After trying various tricks I found via online forums such as software reset, enable Airplane mode, and resetting the network settings, I have now also completed reset of the phone WITHOUT success. Is there something more to it? If not learn hardly be any more iPhone for me. Really disappointed. Grateful for help!

If you have tried all of the steps in this support document http://support.apple.com/kb/TS1559 and have completed all of the user troubleshooting, restart, reset, restore from backup, restore as new, then make an appointment with the Apple store to have the hardware checked.

My iphone 5 broke so had to get a sim card and put it in my husbands old iphone 4. i can not figure out how to get my imformation on this his old phone; contacts, apps ect. i have switched my icloud account and apple id on the phone but nothing. HELP!

My iphone 5 broke so had to get a sim card and put it in my husbands old iphone 4. i can not figure out how to get my imformation on this his old phone; contacts, apps ect. i have switched my icloud account and apple id on the phone but nothing has changed. please HELP!

You do a restore as new to wipe the iPhone then at the end of restore you will be asked to restore from backup. Choose your iPhone backup.
Note you cannot restore an IOS newer than the IOS on iPhone, you need to update iPhone first.

My ipod will not charge or turn on or show any sign and its not jailbroken and i tried holding the home and power button and all that stuff but nothing works please helppppppp

my ipod will not charge or turn on or show any sign and its not jailbroken and i tried holding the home and power button and all that stuff but nothing works please helppppppp

Go through the steps here and see if anything works for you.
iOS: Not responding or does not turn on - Apple Support
You might have to bite the bullet and restore the device if nothing else works. If that doesn't bring it back to life, make an appointment at an Apple Store and let take a look at it.

Music I already have on my computer will not pull up in itunes. I dragged the files, copied the files, and even tried adding the files but nothing works. The songs play on any other program except for itunes. What do I do??

Music I already have on my computer will not pull up in itunes. I dragged the files, copied the files, and even tried adding the files but nothing works. The songs play on any other program except for itunes. What do I do??

OMG......THANK YOU THANK YOU......I been reading articles after articles and nothing was working......tryed the Crtl+S and there it was. I can not thank you enough......I appricate it Can not believe it was that simple. I am one happy person again.....

After updating my iphone 5s to ios 8.0.2, I am not able to use watsapp and line properly, iphone automatically comes out of the apps after few mins. Please suggest how to fix it.

After updating my iphone 5s to ios 8.0.2, I am not able to use watsapp and line properly, iphone automatically comes out of the apps after few mins. Please suggest how to fix it.

I had this same problem with what's app. There is a new update for the app on the app store which is compatible with ios8. Update the app, or delete it and re-add it. I found a lot of apps weren't compliant with ios8, but after updating everything worked fine.

With iOS 6 my wifi wont stay connected until I unlock the phone.

With iOS 6 my wifi wont stay connected until I unlock the phone, thus meaning find my iPhone and nothing else works, unless you actually find the phone, is it just my phone? Sometimes it does that with 3G and other times it doesnt, but the wifi always does it and its really starting to tick me off...help please!
Thanks!

I have a iphone 4s with 600mb of data plan
with ios6 the 600mb plan end in 9 days
I call the vodafone (portugal) carrier and they say the problem is the ios6

When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to

When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to do with the use of my Wacom3 Tablet...I've been having trouble with it and was getting the same message when trying to open the User's Manual in my Applications/WacomTablet file on my hard drive. Any suggestions? I just downloaded the latest version for the Wacom and recently upgraded to Snow Leopard 10.6.7 (which I hate, and my CS3 hates, etc.)

It sounds like you have a a password-protected PDF. The password was set by the person who encoded it.

Can't update iOS 8 on my iPhone5 through iTunes on Windows 8 (error 3004, 3194). Updated host file, opened port 80, 443; turned off security system and firewall, etc. But nothing works. How to solve this problem?

Can't update iOS 8 on my iPhone5 through iTunes on Windows 8 (error 3004, 3194). Updated host file, opened port 80, 443; turned off security system and firewall, etc. But nothing works. How to solve this problem?

Hi the_mad_movies,
It seems like this article will be the best option for addressing this issue:
Error 3194, Error 17, or "This device isn't eligible for the requested build"
http://support.apple.com/kb/ts4451
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Just set up advanced calling 1.0 and restarted my phone but "Video Calling" is not in my groups under contacts

Just set up advanced calling 1.0 and restarted my phone but "Video Calling" is not in my groups under contacts

iphone 6/6P do not support AC 1.0 HD video calling at this time. It does support HD voice, but there is no HD indicator, but you can immediately hear the difference.

Hi, I am using iphone 5 with ios 7.1.1. I am not able to use the landscape mode. I have tried switching the portrait orientation on and off, also tried resetting and restarting the phone but nothing works. Is this a hardware or a software issue. HELP!

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