Hi, seems i have used up my maximum number devices. i updated my device with new OS and afterwards adobe-id doesn't work anymore

after installation of android 4.4.4 my pocketbook reader doesn't start anymore

Go ahead and downgrade the android version to a compatible version or log off some of th we accounts in the other devices.

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I have installed the new iOS 5 on my Iphone 3GS and my bluetooth connection doesn't work anymore. Does anybody have a solution?

I have installed the new iOS 5 on my Iphone 3GS and my bluetooth connection for my Philips bluetooth headset doesn't work anymore. Does anybody have a solution?
I have checked the headset on another Iphone with iOS 4 and it works well.
Thanks for your help!
Pierre (from Paris - France)

Bonjour Pierre,
there seems to be a bug in iOS5 with regards to Bluetooth. THere are a lot of threads in here on this. We're all waiting for Apple to fix this...

HT201303 I no longer live in Qatar. I am now living in Abu Dhabi. I have tried several times to update my account with new address and payment details but the system keeps telling me that I can only use a Qatari account?? How can I amend this please

I have tried several attempts to update my account information as I have moved location and obvioulsy have new payment details.
The system does not seem to accept the new information and keeps refering me back to my old details saying you cannot purchase in this area, we will put you back to the Qatari location???
Please help, have tried now for 2 days to update

Im trying to switch the Apple ID names around, and what i've learnt is that the Apple ID has to be an Email that isn't an Apple ID. Yup, it's messed alright.

I recently updated my primary email address associated with my Apple ID account. When I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn

I recently updated my primary email address associated with my Apple ID account.
Now when I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn't work. I can't figure out how to tell my iPad to login using the updated email address.
So in effect I'm locked out of the app store and I currently have 26 updates waiting.
I've tried disconnecting and reconnecting my IPad to iCloud with no luck.. However I cloud happens to show the correct/updated email address.
Does anyone know how to resolve this?
Thanks

Did you change the email for the Apple ID or did you create a new Apple ID? A new Apple ID cannot be used with content that was bought using a different Apple ID.
Changing the email address you use for your Apple ID -
http://support.apple.com/kb/HT5621

The email account I used to purchase a number of songs inmy library is no longer active and I do not rember the apple ID associated with that email. How do I authorize songs I purchased on that account on my new computer?

Years ago I purchased a number of songs in my library using a corporate email address that is no longer valid and I do not remember the password. As I have no way to retrieve these songs and autyhorize them it because of the inactive account I cannot play the songs on my new computer without repurchasing them. Any suggestions?

Just authorize the computer and retreive them.
Go here -> https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot .
FYI: you should have simply updated the AppleID with new info and continued to use it instead of creating a new one.

I can't seem to get my iMac (late 2009 model) into automatic sleep mode. If I manually put it into sleep I don't have any issues. I used to solve the issue by running "PleaseSleep" application but that doesn't work anymore since Lion.

I can't seem to get my iMac (late 2009 model) into automatic sleep mode. If I manually put it into sleep I don't have any issues.
I used to solve the issue by running "PleaseSleep" application but that doesn't work anymore since Lion. I now want to fix the underlying problem.
I'm not running any weird background processes and in my energy saver settings I've tagged "put the hard disk to sleep when possible:, "allow power button to put computer to sleep" and "automatically reduce brigthness". All pretty standard.
Is there anyone who can give me some pointers ?

Today I solved the same problem for my iMac running Snow Leopard. See https://discussions.apple.com/thread/3008791#15947706. The method may help you, too.
For me it was the DynDNS Updater preventing my iMac from automatically entering sleep mode.
To my knowledge the cause of this sleep problem can only be a peripheral device or a process. So I suggest to first unplug all peripherals and test whether that's the cause. If not, I suggest to terminate one process after another and to test automatic entering of sleep mode after each. Start with user processes; continue with system process if necessary.
At least that's the way I found the offending process. Fortunately, I was able to change the configuration of that process to allow again automatic entering of sleep mode.
Good luck!

I seem to have used up all my broadband (huge amount) very quickly with my iphone - is there anything in the settings of my iphone that I may have set up incorrectly to make this happen ? As cannot see it is possible to use this much.

I seem to have used up all my wi-fi broadband extremely quickly (I have huge broadband limit) using my iphone, and not sure if I have something incorrectly set up in the settings of my iphone that has allowed this to happen? Any ideas? Haven't been watching any movies or downloading anything major.

Hickeysm,
Do you mean your the download limit set by your Internet Service Provider for all broadband use? Or the data allowance from your phone network provider for your iPhone?
If you mean the phone contract's data allowance, I have a similar problem. I had a message from O2 yesterday to say I've used 80% of my monthly data allowance, which is very unusual for me. I may have found the cause which is that my iPhone is reluctant to connect to Wifi, and when it does, no data moves; so it's been accessing data with 3G. Nothing wrong with my wifi (iPad and iMac connect without problems).
I'm suspecting the iOS 5.1 update. Has anyone else had similar problems since taking it?

I'm having a real problem with my cursor which seems to have developed a mind of its own, zigzagging allover, highlighting things without my command, and basically making my MacBook unuseable (it's taken me half an hour just to compose this!).

I'm having a real problem with my cursor which seems to have developed a mind of its own, zigzagging allover, highlighting things without my command, and basically making my MacBook unusable (it's taken me half an hour just to compose this!).

There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.
3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
5. Reset the System Management Controller.
6. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.
7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

I need your help with a decision to use iPhoto. I have been a PC user since the mid 1980's and more recently have used ACDSee to manage my photo images and Photoshop to edit them. I have used ProShow Gold to create slideshows. I am comfortable with my

I need your help with a decision to use iPhoto. I have been a PC user since the mid 1980’s and more recently have used ACDSee to manage my photo images and Photoshop to edit them. I have used ProShow Gold to create slideshows. I am comfortable with my own folder and file naming conventions. I currently have over 23,000 images of which around 60% are scans going back 75 years. Since I keep a copy of the originals, the storage requirements for over 46,000 images is huge. 180GB plus.
I now have a Macbook Pro and will add an iMac when the new models arrive. For my photos, I want to stay with Photoshop which also gives me the Bridge. The only obvious reason to use iPhoto is to take advantage of Faces and the link to iMovie to make slideshows. What am I missing and is using iPhoto worth the effort?
If I choose to use iPhoto, I am not certain whether I need to load the originals and the edited versions. I suspect that just the latter is sufficient. If I set PhotoShop as my external editor, I presume that iPhoto will keep track of all changes moving forward. However, over 23,000 images in iPhoto makes me twitchy and they are appear hidden within iPhoto. In the past, I have experienced syncing problems with, and database errors in, large databases. If I break up the images into a number of projects, I loose the value of Faces reaching back over time.
Some guidance and insight would be appreciated. I have a number of Faces questions which I will save for later.

Bridge and Photoshop is a common file-based management system. (Not sure why you'd have used ACDSEE as well as Bridge.) In any event, it's on the way out. You won't be using it in 5 years time.
Up to this the lack of processing power on your computer left no choice but to organise this way. But file based organisation is as sensible as organising a Shoe Warehouse based on the colour of the boxes. It's also ultimately data-destructive.
Modern systems are Database driven. Files are managed, Images imported, virtual versions, lossless processing and unlimited editing are the way forward.
For a Photographer Photoshop is overkill. It's an enormously powerful app, a staple of the Graphic Designers' trade. A Photographer uses maybe 15% to 20% of its capability.
Apps like iPhoto, Lightroom, Aperture are the way forward - for photographers. There's the 20% of Photoshop that shooters actually use, coupled with management and lossless processing. Pop over to the Aperture or Lightroom forums (on the Adobe site) and one comment shows up over and over again... "Since I started using Aperture/ Lightroom I hardly ever use Photoshop any more..." and if there is a job that these apps can do, then the (much) cheaper Elements will do it.
The change is not easy though, especially if you have a long-standing and well thought out filing system of your own. The first thing I would strongly advise is that you experiment before making any decisions. So I would create a Library, import 300 or 400 shots and play. You might as well do this in iPhoto to begin with - though if you’re a serious hobbyist or a Pro then you'll find yourself looking further afield pretty soon. iPhoto is good for the family snapper, taking shots at birthdays and sharing them with friends and family.
Next: If you're going to successfully use these apps you need to make a leap: Your files are not your Photos.
The illustration I use is as follows: In my iTunes Library I have a file called 'Let_it_Be_The_Beatles.mp3'. So what is that, exactly? It's not the song. The Beatles never wrote an mp3. They wrote a tune and lyrics. They recorded it and a copy of that recording is stored in the mp3 file. So the file is just a container for the recording. That container is designed in a specific way attuned to the characteristics and requirements of the data. Hence, mp3.
Similarly, that Jpeg is not your photo, it's a container designed to hold that kind of data. iPhoto is all about the data and not about the container. So, regardless of where you choose to store the file, iPhoto will manage the photo, edit the photo, add metadata to the Photo but never touch the file. If you choose to export - unless you specifically choose to export the original - iPhoto will export the Photo into a new container - a new file containing the photo.
When you process an image in iPhoto the file is never touched, instead your decisions are recorded in the database. When you view the image then the Master is presented with these decisions applied to it. That's why it's lossless. You can also have multiple versions and waste no disk space because they are all just listings in the database.
These apps replace the Finder (File Browser) for managing your Photos. They become the Go-To app for anything to do with your photos. They replace Bridge too as they become a front-end for Photoshop.
So, want to use a photo for something - Export it. Choose the format, size and quality you want and there it is. If you're emailing, uploading to websites then these apps have a "good enough for most things" version called the Preview - this will be missing some metadata.
So it's a big change from a file-based to Photo-based management, from editing files to processing Photos and it's worth thinking it through before you decide.

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

It is possible that you downloaded the Creative Cloud trial of Lightroom. The perpetual license key will not work. Uninstall the version on the second computer, this will not interfere with your catalog, preferences and personal files.
Download the appropriate version from the link below and install, your license key will be accepted and everything will be fine.
Product updates

I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???

I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???

Hello Don,
Thank you for the details of the issue you are experiencing with iTunes. I suggest removing iTunes and all related components and reinstalling iTunes for the issue you described. The following article has steps to do this(it is important to remove all components in the order listed):
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
I recommend continuing with these articles if you continue to experience issues with iTunes:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have Photoshop CS3 which I have used successfully for a number of years. I now shoot pics with a Nikon DSLR D7100. When I try to open NEF files the following flag appears: "Could not complete your request because PS does not recognize this file. What

I have Photoshop CS3 which I have used successfully for a number of years. I now shoot pics with a Nikon DSLR D7100. When I try to open NEF files the following flag appears: "Could not complete your request because PS does not recognize this file". What do I need to do to open my NEF files?? Thanks.

Thanks for the quick reply, CP
FYI, the file is a photographic panorama based on several .CR2 photos taken in July, 2012 and processed in CS5's camera RAW/Photoshop. Beyond the metadata, here are no fonts or text in the file.
1. I changed Maximize ...File Capability from "Never" to "Always" and the flattened file saved and loaded OK, though I can't figure why given Adobe's description of this option. "If you work with PSD and PSB files in older versions of Photoshop or applications that don’t support layers, you can add a flattened version of the image to the saved file...". The file saved in this manner is ~8% larger and is not my preference as a routine since I've TB's of photo files. By the way, out of thousands of .psd/.psb files, the one being discussed is the first to give me the error.
2. I've tried saving/reloading the file on another computer with Win XP Sp3/CS5...again with Maximize Capability OFF. Same problem. Turn ON Maximize Capability and it works. As with the Win 8 machine, Bridge could neither create a thumbnail or read Metadata.
3. I've purged the Bridge Cache, made sure there were no old PS page files, reset PS preferences, and disabled my 2 plugins with no change in the problem. Windows and Adobe progs are all updated. Saving to a different HDD has no effect.
The problem occurs on 2 computers (Win XP/Win 8), two versioins of Photoshop (CS5/CS6), and "Maximize" On/Off togles the problem. My guess it is a bug in PSD processing routines.
If I can't find a fix, will keep with Maximize ON and deal with the larger files that result...the cost of insurance, I suppose.
Thanks again

I have purchased the new apple earpods a while ago (few months). And I was wondering if I can use my warranty cause one earpod doesn't work anymore

I have purchased the new apple earpods a while ago (few months). And I was wondering if I can use my warranty cause one earpod doesn't work anymore.
So please help!

See this: Using iPad or iPod with multiple computers, http://support.apple.com/kb/HT1202

My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.

My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.
I want so set up itunes on my laptop and make sure that I get all of my old music and any music shared from my sons' itunes accounts. Do I have to set up itunes on my new laptop first and then use the same logins? Really concerned about losing any music, etc.

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Hi, seems i have used up my maximum number devices. i updated my device with new OS and afterwards adobe-id doesn't work anymore

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