Hi so my phone wont unlock and the touch screen on my phone wont work i was wondering what is wrong with it
I have tried restarting it and when people call me I can not answer it with the touch screen I can only answer it with my head phones and there are lines going up and down my screen
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit
Similar Messages
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My ipod 4th generation can't connect to my wifi. I was just using it this morning. I turned it off for awhile but when i opened it in the afternoon, it just won't connect to my wifi. My wifi is ok 'cause i am able to use my mac. I wonder what is wrong with it?
- Do other devices successfully connect using your network?
- Does the iPod successfully connect to other networks?
- Reset the iPod . Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
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Really I can't believe how pathetic Apple products are at allowing people under the hood of certain settings or giving you some clue to what error messages mean. My password is entered properly on all devices I'm trying to use Home Sharing on, all check boxes are checked yet the iPad still cannot discover what is on the PC's iTunes list. I've tried everything in all of the forums on this site and nothing works, there is no Music>More>Sharing box that pops up. Also there is no Airplay button in my iTunes on my PC. Does anyone have any suggestions?
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you. -
is it possible to enter the lock screen with itunes or something else because i've damaged my phone and the touch screen is damaged that i'm not able to unlock it to make a backup on itunes ?
it would be very important to put the data from iphone 5 to my new 5s ..
looking forward to get some help
thxYou cant unlock your phone unless you put in your password. It may be possible that the apple store could do something about it.
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My phone doesn't give me the option to turn mirroring on when trying to connect to apple tv. As far as I can see everything is updated and the AirPlay is turned on. Be grateful if anyone knows what's wrong.
Welcome to Apple Communities
Have you connected both to the same Wi-Fi? -
My iPhone 4S seems to be in visual impaired mode, and the touch screen no longer works. I have tried rebooting the phone without success. How can I get back to normal mode?
I solved my own problem by clicking the home button 3 times.
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hi i had my ipad mini on the windowsill and the touch screen is not working or the button on the screen and the screen is coming away is there anything i can do will apple take it back
pvonk wrote:
Apple does not replace or take back devices that are damaged.
Depends on the damage. The battery came loose in my iPhone. When Apple opened the phone to redo the glue they discovered the speakers were also loose. Apple replaced the phone.
If the glue was properly bonded or had some other flaw Apple will replace the device if the device is still under warranty. -
After upgrade my Iphone 4 to iso5, I can't add contact and I can't access the settings for mail,contacts and calender. The moment I select the setting for Mails, Contact and Calender it will jump back to home. Can someone advice what's wrong with it?Problr
Dear All
i have done the same activity ( buy a new iphone 4 -> upgrade to ios5 - > configure email) with success-
than when i start to move the contacts from old mobile to iphone (using the microsim) i receive the same crash
in disgnosis e use i saw 2 dump with this title 'latestCrash-Preferences.plist and LatestCrash.plist. in each file the date is the same and i read:
Exception Tyle: EXC_CRASH (SIGABRT)
Exception code: 0x00000000, 0x00000000
Chrashed Thread: 6
in thread 6: name: Dispatch queue:
com.apple.addressBookUI.ContactsSettingPlugin
and thaan a lot of data.
Have you any idea?
thank in advance
Fabio -
I have iPhone 5 and the touch screen doesn't work
I have iphone 5 and the touch screen doesn't work,i want to restart it but my touch screen is not working. I read lots of reviews and support from online all in vain. Please help me fix the problem.
<Re-Titled By Host>Do a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the device to boot back up.
No data is loss doing a reset. -
Why is my nano iPod is not syncing and the touch screen is not scrolling?
Why is my nano iPod is not syncing and the touch screen is not scrolling?
Read the PDF user manual for a possible solution: iPod Manuals, search through Apple's Knowledge Base for support Articles and/or iPod Nano Support
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I have two macs in my house. One is newer and came with the os x mountain lion software and the other one needs to be upgraded. I was wondering if there is a way to take upgrade from one to the other? Should not have to buy this software again.
Welcome to Apple Support Communities
Buy it for the other computer. Mountain Lion is preinstalled on the new Mac, but you can only use it in the new one -
I have a fairly new iPod touch and the touch screen has suddenly stopped working..... Like the bottom row of apps has stopped working and certain buttons on the keypad are not working at all what so ever I have taken it to the apple store once before they told me to update it I did so and it didn't get better I have also restored it multiple times still nothing I really would like a working I pod please help!!!
If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar -
My screen has streched out real big and the touch screen is difficult to use and can't return the screen to normal size.Has anyone ever experienced this?
Double-tap the screen with three fingers, then go to Settings and disable the Zoom function so you don't accidentally trigger it again.
The User Guide is available at http://support.apple.com/manuals/ or downloadable from iTunes as an iBook. -
when i use the apple store, Your request is temporarily unable to be processed. what is wrong with it? can someone help me?
Try turning off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Disable anti virus software if you have that installed before downloading media from the App Store.
When you post for help, please tell us which Mac OS X you have installed. Thanks ! -
I was walking to my garage when my iPhone slipped out of my hand and fell on the floor. I looked at it and saw strange almost-transparent lines on my lock screen. I tried to unlock my phone, but it wouldn’t let me do anything. It was almost as the touch screen wasn’t working. I turned it off and plugged in my phone to the charger and it started up automatically, but it still looked the same and wouldn’t work. I think that my iPhone 5 might be broken? Please help!
Make an appointment at an Apple store and have then assess it
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