Home Hub continually disconnecting

Hi,
My home hub continually disconnects, something like every hour or so it flashes amber then reconnects after 30 secs or so. However due to the nature of my work I really cannot afford any disconnections. Here are my line stats, anyone got any ideas?
Line state
Connected
Connection time
0 days, 00:03:28
Downstream
4,792 Kbps
Upstream
867 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
9.0 dB / 8.9 dB
Line attenuation (Down/Up)
45.6 dB / 27.9 dB
Output power (Down/Up)
7.2 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
1 / 0
CRC Errors (Down/Up)
0 / 57
HEC Errors (Down/Up)
7 / 0
Error Seconds (Local/Remote)
0 / 0

Hi,
I can't really connect to the master socket, whichever bright spark built the place (it's brand new) put the master socket in the utility cupboard which has 0 floor space because of the washing machine, and I don't think sitting the home hub on top of a washing machine is a great idea?
I'm connected to an extension socket in the living room.
Download speedachieved during the test was - 3618 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :6584 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.73:16.68:79.59 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 722 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps

Similar Messages

Home hub keeps disconnecting and connecting to BTW...

This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

There is a guide to wireless connection issues here.
Wireless problems and things you can try, to resolve them
The other issue about BT wifi is covered here.
My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub 3 disconnecting from ADSL

I can't find the solution to this anywhere so here goes:
I have a home hub 3. All devices are wired to it via a simple unmanaged Ethernet switch except for 3 android devices that occasionally connect wirelessly (most of the time they are off, so nothing really to do with this problem). The Ethernet switch connects to one of the home hub RJ45 ports. Nothing else is connected to the hub on its RJ45 ports.
There are 2 connections into the Ethernet switch. One goes off to other Ethernet switches where up to 4 PCs are connected (W7, Vista & 2 XP machines). The other connection goes off to a series of unmanaged Ethernet switches where there are some 30 IP cameras (again, all wired, and would be out of range for wireless connection to the hub anyway). All cameras have fixed LAN IP addresses in the range 192.168.1.200 upwards. The hub's DHCP has been set to an upper limit of 192.168.1.199. The PCs all use DHCP getting given LAN addresses of 192.168.1.64 upwards.
The cameras do not stream video or send pictures outside the LAN. All cameras are capable of syncing with one or more web timeservers, but that functionality is turned off on each camera. The only activity I have seen (using Wireshark) is the occasional ARP request from cameras which is broadcast (to 255.255.255.255). As Wireshark is running on one of the PCs I can't confirm that nothing else is going from a camera to the hub (as I can only see packets that are broadcast or going to/from that PC), but can't imagine what would be.
When all the cameras are connected the broadband crashes (yellow light on). Unplug the ethernet line that goes to the cameras from the Ethernet switch (the final device on the LAN before the hub) and, after a while, broadband is back again. This happens whether or not the cameras are streaming video or sending pictures. I'm also fairly sure (haven't looked at it recently) that if I isolate some of the cameras (e.g. leaving only 15 connected) the broadband stays connected even when I route the cameras through the hub's Ethernet ports and get video from several of them at once.
Has ANYONE got any ideas what could be going on? Or how to fix the problem...a new hub 3 has been reqested from BT but it won't arrive for several weeks - don't bother to ask why as that's complicated too:-)...don't think a new hub 3 will fix things. I would go for another router but until I can understand what the problem really is I could simply be wasting monay as that might not work either!
Solved!
Go to Solution.

After trying lots of ideas, I think I now have a solution and some idea of what may be causing the problem. I hope this explanation may be of help to anyone else facing a similar problem.
As mentioned in my original post the HH3 drops its ADSL conection when about 30 IP cameras (or fewer) are connected - that happens whether or not any of them are streaming video. None of the cameras are sending video over the ADSL connection. All the cameras are connected via daisychained ethernet switches to a single ethernet cable running back to the HH3. The ADSL connection would drop sometime within a few seconds to a few minutes.
What I didn't mention in my original post is that all the cameras and ethernet switches are powered from a completely separate mains supply.
In desparation and doing some lateral thinking I began to wonder if electrial noise was being introduced to the HH3 and if that was causing the problem. All the "home" PCs are connected to the hub via 85mbps HomePlugs. Searching for optoisolaters that would eliminate electrical noise I realised that the HomePlugs probably contained such devices (or some equivalent). So, since I had a spare one, I plugged the "camera" ethernet cable into the spare HomePlug and plugged the HomePlug into the mains.
It has solved the problem as far as I can see - no dropouts on the ADSL now for over an hour and several of the cameras streaming video.
I hope this may help someone in the future!

BT home hub keeps disconnecting with the same mess...

As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?

joostlobe wrote:
As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?
Not on infinity myself, but that just looks daft.
You don't need to use the default of 'bthomehub' before the @, but anything you want.
I wonder if you were to change this, would this error message then disappear....?
-+-No longer a forum member-+-

Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

Configuring a BT Home Hub to Reduce Disconnections

Hi, I have had disconnections over the last 2 days while I was playing poker. This has caused me a great deal of inconvenience.
I've been in touch with Pokerstars and have sent them log files, and they seem to believe that they have found the issue, and have given me instructions on how to solve it.
Firstly, is it possible for me to implement these instructions into a BT Home Hub 3? Are there instructions anywhere for how to go about doing this?
And also, I have had ongoing internet problems over the last year, which involved dropping connection when the phone rang but even sometimes just randomly, however, these problems have finally been solved, temporarily at least.
I am led to believe that implementing these instructions will not affect the work that BT has done to solve our dropping connection. Is this true? When these Pokerstars cutouts are happening I can still open my browser and the Hub still shows the internet as being on.
Cheers in advance, Tom.
Hello Tom,
Thank you for contacting PokerStars.
The Network Status Report (NSR) you provided verifies this issue stems from a local problem and not from our site. This report runs a ping trace to various websites around the world to test your connection in general.
Please allow us a moment to break down that report and demonstrate. The set of traces listed below are ran to Australia, Cambridge (UK), US West and East coasts, (US) Manx Telecom (IOM), and the Pokerstars.com Website (IOM). With the exception of the PokerStars website, none of the other servers belong to PokerStars nor are they related to your connection to our servers. We use these sites to test your overall connection and path of data communication. We have only included small snippets of each trace and you may review the file you sent to review the entire path.
[2012/09/05 21:39:40]
Host 210.247.216.161
1 --- [ 192.168.1.254], Pings=7 , Quality=55 , Lost=2
Host 67.195.160.76
1 --- [ 192.168.1.254], Pings=5 , Quality=25 , Lost=3
Host 128.112.132.86
1 --- [ 192.168.1.254], Pings=7 , Quality=55 , Lost=2
Host 164.67.183.186
1 --- [ 192.168.1.254], Pings=5 , Quality=25 , Lost=3
Host 80.65.254.253
1 --- [ 192.168.1.254], Pings=9 , Quality=80 , Lost=1
Host 77.87.181.63
1 --- [ 192.168.1.254], Pings=3 , Quality=0 , Lost=5
As you can see the traces fail starting at hop # 1 for all sites traced.
Hop #1 belongs to your router, which means that it may be blocking our software from connecting properly, as sometimes the default firewall that routers have can interfere with our client’s connection. Most routers are fine pieces of equipment, but sometimes they need to be updated and configured for online gaming software.
Please set the trigger (automatic port forwarding) for the following ports: 26002, 443 and 22.
Using a Web browser, bring up your router's configuration page. By default, the URL is 192.168.0.1 (or similar), the user name is "admin", and the password is blank. Once you have accessed the router configuration page follow these instructions as a guideline (exact instructions may vary depending on router model).
1. Click the Advanced tab
2. Click the Applications button
3. Click the Enable button
4. After Name, enter "PokerStars" or anything you wish to label this setting
5. After Trigger Port, enter 26002
6. After Trigger Type, choose TCP
7. After Public Port, enter 26002
8. After Public Type, choose TCP
9. Click "Apply"
10. Repeat these instructions for ports 443 and 22
Some players have also reduced the Maximum Transmission Unit (MTU) setting from 1,500 to 1,200 with excellent results. We recommend you to use the value of 1,312 as theoretically speaking it will be compatible with most equipment running on 53 byte packet sizes.
Updating the firmware on the router may also stabilize the connection, but if it does not then you may need to acquire a different model or a different brand of router, or work without a router (running your cable/DSL modem directly to your computer). As a router provides some minimal natural firewall capabilities, we do recommend using a router.
To upgrade your firmware, please contact the router vendor or manufacturer.
We suggest using a wired connection from your computer to your router as wireless connections (WiFi) are generally speaking less stable. If you use a wireless connection, please check to see if your router has a Turbo or G option and turn it off. For example, in the wireless option of your router's configuration page, you may find a field with 'B/M/G Mixed' which can be changed to 'B/M Mixed'. This will disable the G option. Some "Super-G" or "Super-G Turbo" routers have a problem running in Turbo mode. Apparently they use "channel hopping" to bond multiple channels in support of this feature, but it is highly susceptible to interference from other 2.4GHz wireless networks and devices. Turning off the channel hopping feature (or the Super-G/Super-G Turbo mode) of such devices will turn them into a standard 802.11g wireless device and may make them more stable. Please contact your router vendor or router documentation for more assistance with turning off these features of your router.
We hope this information is useful to you, please let us know if you need anything else.
Regards,
Ricardo A.
PokerStars Technical Specialist"

You just need to forward the port.
Please see Port forwarding problems
Look at the example for VPN, and simply call it something else, and alter the port number to 26002.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub 3 keeps disconnecting ethernet device

I have a home hub 3 and a iomega home media network hard drive which is connected via one of the ethernet ports on the home hub. On my old Home hub the device connected fine however on my new home hub 3 it connected at first for a day and then disconnected and will not connect again. I menetioned this to the infinity engineer who surgetested I could have one of the older Hubs or it had faulty ethernet ports. I have tryed chaning the ethernet port, but when I look at the advanced settings of the hub and look at connected devices it reports not connected for the Iomega drive. How do I log a fault call to get a replacement hub, or can I force a firmware update. mine has version V100R001C01B031SP09_L_B.
Please tell me how I can log this online so I do not have to ring India again!
Yours
Andrew

No problem about the delay in replying, as you put my name in the text of you message, I got an automatic alert
Yes, the problem with the Ethernet ports is in this thread.
http://community.bt.com/t5/BB-Speed-Connection-Issues/HomeHub-3-LAN-speeds-only-10Mb/m-p/238589/high...
The long term answer would be to connect your own Ethernet switch to the GigE port, and not to use the other ports.
I am not sure if the HH3 issue will be solved, as I suspect its a hardware design issue.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Devices Disconnecting From Home Hub 5

Had this problem ever since changeing to the home hub 5 / infinity a couple of weeks ago.
Devices such as my laptop and the sky wireless adapter (for getting on demand etc) keep disconnecting from the home hub and i keep having to reconnect them. Its really annoying, the sky wireless adapter disconnect every couple of days and i have to re enter the wireless key.
Can anyone help?
Thanks

Did you turn of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Did you split the networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity Home Hub 5 keeps disconnecting

We have the Home Hub 5 broadband for few months. We have been experiencing the regular (10-20) disconnections per day, without the internet connecting back automatically. We need to go back to networks and select connect (or sometimes disconnect, as the message is that the connection is limited) and then try to connect again. Despite having selected connect automatically on many occassions, that is never implemented. Sometimes, when the connection drops the router light changes to orange colour (for few seconds) and then get blue again, sometimes it seems to stay blue throughout.

Distance Selling regulations alone won't be of much use unless it has been less than 7 days since you received the HH5. If it is less than 7 days, contact them and inform that you wish to return the item - you do not need to give a reason.
If there is a fault then your contract is with whoever you purchased the items from. If BT directly then it is them you'll need to speak to, however I "believe" you have to give them "reasonable" time/chance to sovle the issue before a refund can be demanded.

PC keeps disconnecting from home hub.

Got a very annoying problem, for some reason my computer keeps disconnecting from my home hub. Its got much worse recently and I have no clue what is doing it. Sometimes it can stay disconnected for a couple of hours and when you finally get the connection back it says it cant connect to the Internet. Also my network adaptor cant find my hub but it will find my neighbours even though the hub is just down the stairs from my PC. Signal it good-excellent. There are 2 other computers using the same hub but the are totally unaffected by this.
Would really appreciate some help.

from your comments I assume you are using wifi
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Continuous Disconnections "Appear" To Have Stopped...

BACKGROUND (cutting a VERY long story "long") [skip to the next section if you're bored to tears]:
- With BT Broadband since early February. Had continuous disconnections since joining, which added to the dreaded DLM from BT resulted in ever-slow speeds (at some popint we wre under 0.1 Mbps)
- Previously with Virgin Media BroadBand + BT line rental. We never had any issues of disconnections or slow speeds. Couldn't fault VM (except that they got riff of their BB customers to focus on Fibre services not available in our area).
- The first-tier of Customer Services are all very polite people but, frankly, have been of no help at all. Countless line checks were made, mostly "concluding that the line was OK and the connection stable". Well, one only had to check the Event Logs, which would soon be out of memory within a day, showing disconnection after disconnection.
- The second-tier could not help also and finally decided an engineer had to call at the property.
- The engineeer failed to show up.
- The engineer visit was rescheduled, the engineer did show up. He confirmed our internal installation is OK, put the onus on some
work needed "down a manhole in a road nearby" and that a different team had to take over.
- As far as I am aware, this work had been seen to (although I initially had my doubts: BT phone services told me "everything (was) sorted now" whilst I was tearing out my hair with the same problems and speeds under 0.1 Mbps
- I *think* that my profile was reset once or twice by now, our speeds would get about 6 Mbps, rapidly dropping after
disconnections.
- I have noticed BB disconnections when using the internet on my Pc but ALSO when the PC was off and there was no wired or wireless use whatsoever.
- BT KEEPS CLOSING UP THE FAULTS I OPEN & RE-OPEN (HOW VERY CONVENIENT!) OUR FAULT HAS BEEN PRESENT FOR NEAR 3 MONTHS NOW, IS THAT TOO EMBARRASSING TO DISPLAY IN bt.com/fault?
- Online complaint filed... Ignored by BT.
- 3-page letter of complaint sent to BT... Got an awfully generic reply: "Hopefully you know by now what BT is doing to sort this problem" I DO ACTUALLY KNOW... THEY ARE DOING ABSOLUTELY NOTHING! BT gave an email address to reply: I replied 7 days ago asking what's going on, now have re-sent the e-mail (2 days ago): Nothing. MAYBE THE SUPPLIED OMBUDSMAN CONTACT WILL NEED TO BE USED NEXT?
- I keep being promised refunds of line rental, etc. These are yet to materialize as "I will get this when the fault is solved". This of course works on the assumption that my fault will EVER be solved. ALL I REALLY WANT IS: SORT THIS NEVERENDING FAULT.
- Oh, and BT Direct Debit was increased to more than advised (yes, our experience was dreadful so far in ALL aspects) - We are dealing with this separately, DD has now been now reduced... I'm looking forward to the next quarterly bill to confirm I'm not being overcharged (I've honestly lost all trust in all things BT).
- I am an engineer myself and the kindest assessment of the situation would be that BT Customer Services are applying ZERO LOGIC in trying to sort this problem.
CURRENT SITUATION:
- BT Customer Services appear to be avoiding us. They did not call us back to follow up the case and frankly, I am very busy these days and have little time to engage in another gruelling wait + futile conversation (typically near an hour in total) to get absolutely nowhere.
- Stable connection for almost 7 days now.
- Speed capped at 2 Mbps, actual speed is 1.4 to 1.5 Mbps (and has been so for at least 4-5 days).
Onto the technical stuff........
OUR CONNECTION:
- Wired (ethernet) to desktop PC.
- Hub4 Connected to test socket of NTE5, using supplied filter.
- Only one phone connected, via the same filter at the main (test) socket.
- At different times during troubleshooting (weeks ago), I took to, one by one, changing the filter, the ethernet cable and the phone cable supplied by BT. I also changed to different ethernet ports of the Hub, no joy... None of this made any difference so all original cables and filter are again in place.
- The engineer neglected to check the HUb, convinced it was a line problem. Over a month ago, I temporarily replaced the Hub with an old Netgear supplied by Virgin. At that time this made no difference but then the disconnection rate was appalling and wonder if there was an actual fault in the line now and now this stabilized? Regardless, I've been thinking whether my old Netgear would perform better but I have been patient and trying to build up more days of stable connection... BUT 6 days+ of solid connection and I'm still at 1.4 Mbps????
- There are NO other phones or telephone extensions at the property.
- We occasionally use our mobile phones via wireless. Wireless connection is fine (when main connection is present, of course)
Hub "Helpdesk" Info:
1. Product name:   BT Home Hub
2. Serial number:   +068340+NQ44321122
3. Firmware version:   Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated Unknown
4. Board version:   BT Hub 4A
5. ADSL uptime:   6 days, 15:01:52
6. Bandwidth:   96 / 1888
7. Data sent/received:   229.6 MB / 3.5 GB
8. Broadband username:    [xxedited_out_xx]@btbroadband.com
9. BT FON:   No
10. 2.4 GHz Wireless network/SSID:    [xxedited_out_xx]
11. 2.4 GHz Wireless connections:   Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:   WPA and WPA2
13. 2.4 GHz Wireless channel:   Automatic / 6
14. 5 GHz Wireless network/SSID:    [xxedited_out_xx]
15. 5 GHz Wireless connections:   Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:   WPA2
17. 5 GHz Wireless channel:   Automatic / 40
18. Firewall:   Default
19. MAC Address:   d0:84:b0:e4:51:c6
20. VPI/VCI:   0 / 38
21. Modulation:   G.992.1 Annex A
22. Latency type:   Interleaved
23. Software variant:   -
24. Boot loader:   -
Noise Rates Margin and Line Rates of last "events" at the time of last noted disconnections (Note log dates, no updates since 15 April, when last disconnections occurred):
04:50:49, 15 Apr.   (611767.630000) DSL noise margin: 7.00 dB upstream, 1.20 dB downstream
04:50:49, 15 Apr.   (611767.560000) DSL line rate: 96 Kbps upstream, 1888 Kbps downstream
04:48:38, 15 Apr.   (611636.000000) DSL noise margin: 28.00 dB upstream, 15.10 dB downstream
04:48:38, 15 Apr.   (611635.920000) DSL line rate: 448 Kbps upstream, 7168 Kbps downstream
04:48:04, 15 Apr.   (611602.640000) DSL noise margin: 13.00 dB upstream, 15.20 dB downstream
04:48:04, 15 Apr.   (611602.560000) DSL line rate: 448 Kbps upstream, 1408 Kbps downstream
04:45:30, 15 Apr.   (611448.390000) DSL noise margin: 28.00 dB upstream, 15.20 dB downstream
04:45:30, 15 Apr.   (611448.320000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream
04:45:06, 15 Apr.   (611423.970000) DSL noise margin: 14.00 dB upstream, 14.80 dB downstream
04:45:06, 15 Apr.   (611423.900000) DSL line rate: 448 Kbps upstream, 1536 Kbps downstream
BT Availability Checker:
Telephone Number [xx_edited_out_xx] on Exchange LYNDHURST is served by Cabinet 6
Featured Products / Downstream Line Rate(Mbps) / Upstream Line Rate(Mbps) / Downstream Range(Mbps) / Availability Date
ADSL Max    Up to 8    --    7 to 8    Available
Fixed Rate    2    --    --    Available
BTWholesale Speed test:
1. Best Effort Test: -provides background information.
Download Speed: 1.47 Mbps
Max Achievable Speed: 2 Mbps
Download speedachieved during the test was - 1.47 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.89 Mbps(DOWN-STREAM), 0.1 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Questions/Comments:
- I thought it took 3 to 5 days of solid connection for broadband speed to be bumped up? How long should I now wait???
- Does my IP profile need to be reset? (Note: I'm dreading that this will again result in 1-2 days of 6Mbps, followed by disconnections, followed by unusable sepeeds again, as this pattern a few times now).
- Last DSL noise margin stats : "7.00 dB upstream, 1.20 dB downstream"... Any comments on this? Isn't 6 dB considered normal, and the lower this figure the better?
- Can anyone help here before we abandon all hope, stop paying our bill and complain to Trade Standards/Ombudsman/etc??

@ imjolly: Many thanks.
I set the alarm 5 minutes early in order to restart the Hub this morning. Do I believe in coincidences? Sometimes... After 7 days of solid connection, several restarts occurred while my PC was off (Hub's always on) in the early hours of this morning.
As such, I was correct in my cautiousness when naming the thread "Disconnections APPEAR To Have Stopped... " and I am now able to offer new stats without any manual intervention:
06:06:35, 22 Apr.   ( 6977.200000) DSL noise margin: 16.00 dB upstream, 15.00 dB downstream
06:06:35, 22 Apr.   ( 6977.130000) DSL line rate: 448 Kbps upstream, 2272 Kbps downstream
06:03:52, 22 Apr.   ( 6814.210000) DSL noise margin: 15.00 dB upstream, 15.00 dB downstream
06:03:52, 22 Apr.   ( 6814.140000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
06:01:57, 22 Apr.   ( 6698.960000) DSL noise margin: 16.00 dB upstream, 14.90 dB downstream
06:01:57, 22 Apr.   ( 6698.890000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
06:00:35, 22 Apr.   ( 6616.720000) DSL noise margin: 27.00 dB upstream, 15.10 dB downstream
06:00:35, 22 Apr.   ( 6616.650000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream
05:53:58, 22 Apr.   ( 6219.650000) DSL noise margin: 15.00 dB upstream, 15.00 dB downstream
05:53:58, 22 Apr.   ( 6219.580000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
05:39:17, 22 Apr.   ( 5339.020000) DSL noise margin: 16.00 dB upstream, 15.00 dB downstream
05:39:17, 22 Apr.   ( 5338.950000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream
05:38:52, 22 Apr.   ( 5314.130000) DSL noise margin: 11.00 dB upstream, 24.80 dB downstream
05:38:52, 22 Apr.   ( 5314.060000) DSL line rate: 448 Kbps upstream, 3072 Kbps downstream
04:11:23, 22 Apr.   ( 64.660000) DSL noise margin: 11.00 dB upstream, 14.90 dB downstream
04:11:23, 22 Apr.   ( 64.500000) DSL line rate: 448 Kbps upstream, 1952 Kbps downstream
Prior to disconnections I note in the main log entries like this one:
04:09:57, 22 Apr.   (1214109.300000) PPP LCP Send Termination Request [User request]
"User request" is not at all MY request... Does this indicate any manual intervention from BT? (I expect not, but I'm only curious). May post full logs if required.
Thanks in advance for any help.

How to set up time capsule with BT home hub 4.0 & Openreach

Idiots guide needed.
My TimeCapsule (year old model) had been running well from my BT Openreach box (without using the Home Hub 4.0) but recently had issues with connection dropping - BT said they've sorted out their end and can't see any remaining issues and can't offer me any more support if I'm not using the Home Hub 4.0
I reset the TC to run straight from the Openreach Box still have issues with wi-fi dropping in and out (both on ethernet and wi-fi).
Can I:....
1) set up Time Capsule running from BT Home Hub 4.0 which itself runs from BT Openreach white box (thus continuing to get support from BT)
or should i go back to
2) Time Capsule running straight from BT Openreach Box
Can some one post an idiots guide to either option?
Other stuff that may be important.
Macbook air running Yosemite (mid 2011 model)
Apple TV
Airportexpress
Time Capsule
2 x iphone 4s
Kids PC
Ethernet and wifi for above - I generally run everything hard wired via ethernet.

The easiest and sure way is to use bridge on the TC as the method of connection. The TC then becomes a device in your network and gets its IP from the main router that I presume BT supply.
Method is,
1. Plug the TC WAN port into the BT supplied modem by ethernet.
2. Plug the computer you are using for the setup into the TC by ethernet.
3. Run the airport utility .. go to internet tab on the top menu..
In the bottom option, Connection Sharing choose off (bridged mode)
4. Go to the wireless page and setup wireless connection as you like it.. using whichever band you want. And make sure security is set to the highest setting, wpa2 personal. Put in a decent wireless passkey.
5. Press the update and fix whatever else the TC will show as needing fixing.. usually security stuff.
6. You can then disconnect the ethernet and connect by wireless if you want. Any port on the TC will now be a LAN port, including WAN.
This is assuming BT supply a wireless router with built in vdsl/other type of modem. If so you normally will not be able to bridge the modem, unless BT are using pppoe authentication which they haven't in the past.
If you really need to use the TC as a router then you will need to work out an alternative method. You can double NAT by placing the TC in the DMZ of the BT router if that is an option. It is not without issues in general.

LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!

Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Home Hub 3. Constant connectivity loss. Event log ...

Trying to get any kind of service out of my BT Infinity provision nowadays is like trying to arrange a tsunami in a desert.
Time after time after time after time, the Internet is working normally but then a page refuses to refresh and attempts to open another website result only in 'page not found' even though the Internet-connection icon is glowing steadily in the tray, and when I ask Windows to check on things, it reports that no problems have been found and the connection is working normally.
Except, of course, it isn't. I am not a technical expert and therefore haven't much of a clue where to start with this. My Vista OS runs with Panda Cloud AV and Malwarebytes PRO and Windows Firewall, all three of which have always played nicely. Prior to switching to BT Infinity, I had 'ordinary' BT broadband via a Netgear wireless router. The service was trouble-free.
This morning, I decided to delve into BT Home Hub Manager to re-set to factory default. That in itself took some doing because clicking on the Firefox bookmark got me nowhere at all: I had to sit here and wait for 10 minutes before the Hub page suddenly appeared as if out of nowhere.
I found in the event logs a seemingly unending chain of firewall related reports. Rather than read 'em all, I just hit re-set and whoa-hey, after a 5 or 6 minute wait, everything was fine and dandy again. . .
Until, 20 minutes later, it wasn't. Despite the re-set, Internet connectivity was shot to pieces. I'm on Amazon UK and click to open a new page in a new tab: Page Not Found. On the BBC News website, click on a link to open in a new tab: Page Not Found. Reload any of those exisdting, open pages and the reload circle just spins and spins until. . . Page Not Found.
Unfortunately, I can't make head nor tail of the log reports in the Firewall section, but typically they read:
IN: BLOCK [16] Remote administration
BLOCKED 1 more packet [because of Remote Administration]
IN: BLOCK [9] Packet invalid in connection
BLOCKED 4 more packets (because of Packet invalid in connection)
IN: BLOCK [9] Packet invalid in connection
BLOCKED 20 more packets (because of Packet invalid in connection)
BLOCKED 40 more packets (becuase of Packet invalid in connection)
And so it goes on. . . and on. It's not even clear to me if the Home Hub is doing the blocking anyway, but if it is, then I can't begin to figure out why websites like Amazon UK, BBC News, Speedtest and even Google Maps should be BLOCKED.
Help appreciated. . . always assuming, this post actually gets through -- I've no idea if this page has gone down or not, because though it's on-screen, that no longer means anything at all.

Thanks, Ray. Just managed to get back on here, there's been virtually no connectivity at all. One odd thing has been that the Home Hub Manager has opened OK. But it is no longer in agreement with the computer about whether or not connectivity exists. For example:
1) Click on disconnect in HH Manager, and it reports that the task has been achieved and the button changes to 'connect'.
But no disconnection has occurred. The Internet icon is still in the tray in its 'connected' state. And it's possible to go on the Net and briefly open up a website that isn't in the FF cache. But then everything fails again. Alternatively:
2) Click 'disconnect' in the tray control and the icon changes shows a bid red x. But the HH Manager doesn't agree. It continues to report that the computer is connected to the Internet.
I'm baffled and wearied. I'll have to relocate the Infinity set-up from downstairs to where this computer is; I'm assuming, I leave the modem in place (the new white flat thing the engineer brought when he installed Infinity)and just disconnect the black HH3 and brin g it upstairs and plug it into the PC?
Thanks for your help, much appreciated.

Home Hub continually disconnecting

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