Hopefully this T430s will be my last thinkpad..... Customer Service/Experience sucks big time

Is it just me or do you guys think that for the premium we are paying for these latops there should be better customer service?
Customer service is very unfriendly and rude..... I feel stupid for getting extended warranty not sure how horrid that would be..
This is my first thinkpad and i hope it will be last (Assuming there would be a better options in next 4 years )
I wish apple had windows latops....
Sorry i had to vent.... Quality alone wouldnt make them premium!

I brought my 2 year old machine a few months ago.....
One of the speakers was crackling when you turn the volume up. It's covered under warranty till next year. I called up the tech guys and they sent a technician to my house the next day and replaced both speakers in my T410!!!
You don't get that service with Apple. My partner with her Apple machines couldn't believe it.
I think maybe you should try and let us help you here.
T410(2537) -- i7 620M - Intel HD GPU (1440 x 900) - 8GB RAM - 128GB Crucial M4 SSD - 250GB Hitachi HDD - Windows 7 & 8 Pro

Similar Messages

Why Apple doesn't provide options in IOS to power off, reset, standby ipad/iPhone/ipod ? I don't se this opiton in IOS6 as well ? This option will help to avoid pressing power button less number of times and gives better user experience.

Why Apple doesn't provide options in IOS to power off, reset, standby ipad/iPhone/ipod ? I don't se this opiton in IOS6 as well ? This option will help to avoid pressing power button less number of times and gives better user experience.

They do.
Standby = press the Power button
Power off = Press and hold Power button then slide the red power off slider.
Reset = Press and hold both Reset adn Home till you see the Apple logo.
This option will help to avoid pressing power button less number of times and gives better user experience.
Because it is better to not push the power button and more enjoyable to not push it?

I am trying to understand the licensing procedures for using tabKiller for 3.5.7 firefox. Who should I contact for this? I do not see any customer service phone number for Firefox

I am trying to understand the licensing procedures for using tabKiller for 3.5.7 firefox. Who should I contact for this? I do not have the customer service phone number for Firefox

Tab Killer is not created by Mozilla, it is created by a private individual who has made it available at no cost for other people to use.

Awful customer service experience over the phone this weekend

@emaiya
I’m sorry for your troubles. I have sent you a private message to assist you further.

I moved last weekend, and after I hooked up my wireless gateway, it showed I wasn't online. So, I called Customer service. After about 30 minutes on the phone with a guy, he said he would have to setup an appointment. That process took at least 10 minutes of him putting me on hold while he looked up the appointment. He said the next available one was this morning (Thursday) from 8-10, so I took it. I sat at my house this morning waiting on a technician who never showed. When I called customer service there was no record of my call this past weekend, or the appointment I made. I have very limited vacation time, and I do not want to spend it waiting on service that doesn't exist. So, I have to wait another 5 days to get service. Of course, you have already billed me for service that should have started on the 12th, but won't actually start until the 22nd! Of course, that is if someone actually shows up. I will believe it when I see it.

HT204053 This issue needs to be addressed......BIG TIME......

Dear Mr. Cook.
First off.....BRAVO on all your work and direction and stewardship with Apple since you have been at the Helm of Apple.......Especially with your attention and concern over the IOS 6 Maps issues currently......
BUT.......Here is "one more thing" that is SERIOUSLY starting to snowball upon itself and is fast becoming a HUGE problem for many if not most Apple Product users and or is iTunes and iCloud infrastructure users........
It is the Issue of Apple ID Accounts and the many that Apple Product users have and use within the iTunes and iCloud Infrastructure or systems that effect all users of any Mac Computer (Desktop or Laptop) and all of the IOS devices as well as the effects upon iTunes and the iCloud.
FOR INSTANCE:
iTunes is Now nearly 12 years old..........back when it first started I was a PC user (I now use an iMac, iPhone, and iPad).........and when iTunes first started my first Apple ID for iTunes was the e-mail address of the ISP I was subscribed too at that time which was:
[email protected] / plus the password
Over the years I made a ton of Music and Movie and Books and App purchases using that account.
But, over the years I have moved several times and also stopped using PC equipment and now am exclusively Apple, thus my ISP provider has changed and of course that means that the [email protected] e-mail address is no longer my e-mail address (it is now [email protected]).......because I of course was using a different ISP as well and I was also a MobileMe subscriber....
But because there currently no way to Merge iTunes Apple ID's......I still now nearly 12 years later have to remember [email protected] (plus password) Apple ID login for my ITunes account.........
And Obviously I have a [email protected] (plus password account) for both iTunes and MobileMe.......and now of course [email protected] Apple ID has now been rolled into iCloud......and now I understand that all the @me.com addresses / ID's are going to be upgraded to @iCloud.com addresses / ID's......
And Honestly, That will now give me Three (3) Apple ID's I now have to remember and keep track of........and i know for certain that there are other people out there that probably have more than that......5 or even dare I say 10 of the Apple ID logins that they may have created as the went from one ISP to another creating iTunes accounts or MobileMe accounts, or iCloud Accounts or accounts for any of the Apple services every time they bought a new Mac or Mac's, or iPhone(s) or iPad(s), iPod(s), etc. etc.....I think you can see where I am going with this.......
WHY THIS IS BECOMING A HUGE PROBLEM FOR EVERYBODY: ?????
As I stated above over the years I have made a ton of music and Book and Movies and app purchases with my [email protected] iTunes account......
But as i was also using Mobile Me and now iCloud, I have also made a bunch of purchases with those Apple ID accounts as well......
So now when I go into iTunes and lets say I have 17 App Updates and I am logged into iTunes with the [email protected] ID, only those apps that were purchased with that account will update......thus I have to log out and log back in with the other Apple iTunes IDs in order to update or download the additional updates to iTunes.....It is an ENORMOUS pain in the ***.......and I only have three (3) Apple ID's / accounts......Imagine if you will what a headache it must be to the people that have something crazy going on like 5 or 10 different Apple ID's to log in and out of for iTunes and or iCloud, etc. etc.......
And Now.........it seems it is going to get even more confusing as i understand that all former mac.com and me.com e-mail addresses are getting rolled up and upgraded to @iCloud.com addresses......its is just becoming very confusing to many trying to juggle and manage multiple Apple ID's.......especially the very old ones that were created long ago when it was only just iTunes.......
This has become a problem that has been slowly growing and growing and needs to finally be addressed and fixed.......soon........before it grows to the point where it all becomes too large to deal with.....(and it might very well be already).......
There needs to be a way for ALL users of iTunes and iCloud (as well as former MobileMe users......developers, etc) to be able to merge all there accounts and Data (such as Appa, and Music, and Movies and Any iTunes purchases) into one account if they wish too all while preserving their personal data and without compromising security.....
And it seems like with all your systems and infrastructure moving towards iCloud, that it should be the developers and systems teams that are in charge of both iCloud and iTunes that should be working on this matter.....
I talked to one of your Apple Customer care people today by phone, and even that person expressed their frustration with this problem as she herself had multiple Apple ID's and logins and had encountered these issues I speak of.......
This is a serious problem that is still growing everyday for everybody........
And actually.....I wrote to you about this once before, and less than 24 hours later I actually received a personal phone call from one of your personal assistants regarding this issue and was told that at this time there was no fix that could be made........Unfortunate yes, but here it is nearly a year later and this problem is still growing and getting larger for everyone.......BUT, on the up side of things, I can tell you that getting that phone call was amazing.......proving once again, that Apple's customer service is world class and second to none......I wish every corporate company would follow your lead and model when it comes to customer service.......
Anyhow.........Please try and help with this matter if you can.....!!......
Sincerely and Respectfully,
Blake Norris
Las Vegas, NV
[email protected]

Tank you Blake,
Your not alone thinking this is a nightmare and if this not a topic concerning all old apple costumer's Mr Roger you never been on the support pages before. If you not believe me search "merge multiple Apple ID" on support page or Google it, I know you know this because you always trying to help frustrated people by saying this is not possible...
Thank you again Blake

Terrible customer service experience and I will leave Verizon ASAP.

I had the worst experience with Verizon ever . I never had such a unprofessional and humiliating experience before... I got an email from Verizon saying they will upgrade my plan free of charge and no need any action since I m loyal customer. After couple days my plan did not change and I had to call Verizon. They customer service Rep told me That Verizon made a mistake(?) and send me a wrong email. She read the email and confirmed that Verizon telling at the email that they will upgrade my plan "free of charge" clearly. since I have been informed by Verizon that my plan will be upgraded free of charge by mistake or not, I asked her that Verizon should stand behind their email and honer me upgrading my plan. She said she wont do this. I was trying to explain why they should honer me, she told me "shut up". I got so up sad and asked her to transfer me to cancellation department. she said she is the cancellation department supervisor and " tell me your number I will cancel your line". I got shocked and decided to stop this conversation. Next day I called Verizon again to talk another Rep.I explained him my situation. I forwarded the email Verizon sent to me to him. After he read the email he said" definitely you are right, email says my plan will be upgraded and if he were in my situation he would do the same thing and ask Verizon to honer him. He said he ll elevate my complain to higher manger, and I will get a phone call in 24 hours. Guess what?? i never got a phone call. Lucky I had the email address of him. and emailed him about what happened,He said he will call me in a min.. Guess what? he did not call me .. I sent him couple emails asking him to call me. After an hour he had to call me and he said I m not going to get upgrade you plan . Clearly he never got my complain to the upper management . He denied the phone conversation between us the previous day. ( I know Verizon record all the phone conversation). After another an hour unproductive phone call , he said somebody from upper management will call me tomorrow morning. I never get any phone call. I do have names of both Rep. I m really so angry to Verizon I have been their customer for a long time including Fios. I will cancel my line and go to T-Mobile or At&T. Also I will carry this case to Bureau of Consumer Protection. I suggest everybody switch to another provider ASAP

Well besides your lack of paragraphs making you rant very hard to read, exactly what kind of "upgrade" were they talking about? And no I'm not switching to another carrier just because you have issues with Verizon. Was that the whole point of your rant to get people to switch? Like you're some pied piper and you're going to "get back" at Verizon by helping them lose customers? As if that was going to work and even if a few people left because some stranger on a messagebaord told them too because of HIS issues like that will matter at all to Verizon.

I don't feel safe replacing this. I don't think the customer service rep understood.

I just talked to an agent and described a Verizon box in our apartment. We just moved in and this is a utility box in our apartment that we are dealing with. It's in no way connected to my current service as it was there before we moved in. The battery is low light is on so I called to have them come and replace it. She told me I would have to and said the battery would be here in 10 days. This battery has been beeping every 20 mins and it's frustrating to say the least. This is Verizon's utility box, not mine, and it's annoying that it's in our apartment closet instead of in a utility closet.
The last part is that I don't feel comfortable touching or moving this battery after I saw the warning labels on it. Someone from Verizon please help me get this resolved so I don't feel like I'm playing Russian roulette just trying to turn off a horrible beeping noise from Verizon's utility box.

Note that this is a peer-to-peer forum. Verzion does not provide direct support here. If you want an official Verizon answer, you'll have to contact them directly (see "contact us" at the bottom of these web pages).
The box is called on ONT, which stands for optical network terminal. The battery is a sealed lead acid battery. It is really easy to replace. Just pull it out and swap connectors.
The primary safety message is don't open the battery as there is nasty stuff inside. Unless you plan to take a hammer, saw or prying tool to see what's inside, you're safe. You can easily recycle it at Home Depot or Lowes.
Note that if you do not have Verizon FiOS phone, internet or TV service, you don't need the ONT to be powered. You can remove the battery and unplug the ONT without concern.
Also, don't be surprised if Verizon sends you a bill for the battery. The battery is not Verizon equipment, it is owned by the occupant. If you truly don't have an account with Verizon, you may never see the battery they promised you. But no worries, just yank out the old one and unplug the ONT.
Enjoy!
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Read this if you live in Alaska or you want an example of the worse customer service experience I have endured in years.

>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See My Verizon Frustration (to put it mildly). Read if you live in AK <<
Message was edited by: Verizon Moderator

Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.

Alot of the features have stopped working when I forced to upgrade to Firefox 4.01 How do I uninstall this I want to old version back or I'm just going to use Chrome. FF 4.01 sucks big time!!!

I have lost allot of trackpad features. No more zoom, scroll, or movement side to side.

I agree that Firefox 4 blows. I upgraded because it is usually a good thing with Firefox but I see that they have now sold out to the 'Chrome' look and feel.
For crying out loud!!! Stop messing up a good thing.
Screw that. I hate this newly upgraded piece of crap and if I can't go back to something decent, I'll go back to IE or create my own browser.

VZW - Bring back global data plans or this will be my last trip with a VZW phone in my pocket

(Background -I travel from the US to NZ&AU 3 times per year 2-3 weeks at a time for business. After my last trip I raved about VZW's data service in AU and was looking forward to having it available again. I even purchased a Droid 2 Global for my upcoming trip because I knew i could rely on the service. Called VZW today to make arrangements..)
Last trip (September 2010) : $65 for unlimited data
This trip (: $20/MB
Dear Verizon -
At this data rate your product is no longer a reliable business tool - it is at best a novelty. Even though I have a capable device in my pocket, I will have to search out wifi hotspots throughout my trip b/c your service is cost prohibitive. This change makes a clear statement that you do not want to be taken seriously as a global service provider, and is disrespectful to those of us who signed contracts with you based on the availability of your international data plan.
As my trip is just 1 day away, I do not have time to find a new provider before i leave. This, however, will be my last trip abroad with a Verizon phone in my pocket if the unlimited data plan is not brought back. Early termination fee? Doesn't look so bad when you consider that it costs more to download 15MB than it does to terminate my contract.
If anyone at Verizon actually reads this board, please take this thread as a notice from myself and those who post below that you will be losing us as customers if this situation is not rectified.

Agree completely.
Background: I've posted a few replies to this topic on Droidforums.net (Under Droid 2 Global). Just found out about this plan being canceled this week while preparing for a 1 month trip to Japan - figured I would just call to reinstate the plan only to be told it no longer exists. I am a new VZW customer as of this past November and had used the unlimited data plan on a trip passing through S. Korea and 2 weeks in the Philippines in December - Droid 2 Global worked flawlessly for data once Global Support was able assist with the correct settings.
I am extremely disappointed and feel I was misled when entering into a 2 year contract. From what I have read it sounds like plans were in the works to cancel the plan with a notice being sent to existing customers last November or something. Nice that I was told the truth as it was the primary reason I switched from AT&T. By rights the salesman had an obligation to tell me "you know, this plan is being eliminated as of January xx so if you want to keep it you need to keep it active".
Regarding the 4G LTE service, yes the CS agent I spoke with the other night mentioned this as well but either way I am hosed into getting a new device at that point so give me one good reason to stay with VZW. At this point as I mention below I am perfectly willing to cut my losses and go back to Brother Orange or other. In all honesty what I have found in the past 3 months of nationwide travel is that the call quality is muddy at best compared to my old RazorV3 on Orange and seems to be better on NON-VZW networks.
Fool me once, shame on you... Fool me twice shame on me. This is going to hurt VZW more than it hurts me.
If anyone else on this forum could verify if I was given the correct contact names noted below (this came via text msg from CS agent as I was still speaking with her - bless her heart):
1.) Daniel S. Mead is in fact the President & CEO and
2.) T.J. Fox is the Regional President for IL and WI.
I have every intention of writing a more formal version of below and sending via Fedex or USPS with signature required as it seems electronic means is not allowed.
The following is posted on the above mentioned forum:
Strength in numbers...
I recall one of the earlier posters had the idea of a petition and I see that Word attachments are allowed here so perhaps I'll draft something up on the flight this Sunday from LAX to NRT and post it next week. Perhaps not so much a petition but more of an "open letter", potentially post it on VZW's own forum as well.
I talked with CS last night for a while regarding another issue and also brought this up. The agent provided me with the following contacts and suggested I write a letter:
Daniel S. Mead - President & CEO
One Verizon Way
Basking Ridge, NJ 07920
T.J. Fox - Regional President IL, WI,
777 Big Timber Rd.
Elgin, IL 60123
If anyone else wants to take a crack be my guest, I just think that with minimal effort Verizon might take notice.
Key points as follows:
1.) $20/Mb for Global Data (Verizon doesn't seem to "get" the idea that "Global" is bigger than just North America, Canada, Mexico and Europe) is not just inconvenient it is outrageously overpriced rendering the phones useless:
Again, using my last months usage as a reference and I don't believe I am a heavy user - email, some browsing, Weatherbug, Nav. etc: 250Mb at $20/Mb = $5,000
Do they seriously think anyone can afford that? All they have done is to hurt their own bottom line.
I'd be really curious to know how many subscribers to the $64.99 Global plan they had or in other words how much revenue they lost.
I'd be happy with a compromise but to eliminate it completely?
2.) According to Global Support, Data has to be either on or off, no way to selectively leave on POP email which is really the only thing I have a need for and simply turn off everything else. Even if you use an App killer how do you really prove there is no data transferring unless you specifically tell the device.
Might be time to root if I could be sure it would eliminate unwanted data transfer.
3.) The availability of this plan vs. other carriers was the only reason I switched from AT&T last November. No mention was ever made of this plan going away. Misleading sales tactics IMHO.
4.) Canceling my contract (family plan at ~ $190/month) that is only 3 months old at this point would sting a little bit for me in terms of 2 lines @ $320 each for early termination.
But, from Verizon's perspective that would be 21 months of lost revenue or ~$4000.
So if 10 people were to send letters/ 10 signatures, we're are talking about potentially $40,000 or more.
100 people now we are starting to get into serious money.
Any way you look at this, Verizon has only succeeded in hurting their own bottom line: Potential canceled contracts, customers spending the money elsewhere such as Japan's Softbank or NTT Docomo in my case, potential new customers lost due to publicity of this, etc.
Any +/- feedback appreciated
R/ TMG - "Owner of Droid 2 Global that's no longer affordable to use Globally"

Hii, i got an iTunes card for $15 and only used $6 in it, but it say I only have $0.37 left. If any one could help me with this, I will be forever grateful.

Hii, i got an iTunes card for $15 and only used $6 in it, but it say I only have $0.37 left. If any one could help me with this, I will be forever grateful.

You will need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Numerous customer service issues from large purchase last night

Hello.
I purchased the Xbox One Assassin's Creed: Unity Bundle (SKU #8439032) on 11/10/2014 at store #1494. Before going to the store, I chatted with a Best Buy representative online, and he confirmed that I could in fact use both of the $50 vouchers toward the purchase. I then called a Best Buy store and asked them to confirm that, which they did.
After this, I went to my local store and traded in two consoles (each earned a $100 gift card plus a voucher for $50 toward the purchase of the Xbox One), and two controllers (each earned a $10 gift card). At this point, I had $320 in credit toward the new purchase. However, only one of the $50 was applied. Additionally, a price match with Costco (which the employee told me was a valid price match) was not applied.
After the purchase, I made several calls to Best Buy's customer service phone number. After 20 minutes, the first representative was locked out of her PC application and advised me to call back. Upon calling back, I was transfered to an employee at corporate, who was insultingly rude and abrupt with me, talking over me and being uncharacteristically unprofessional. I told her that I was shocked by this and I politely ended the call after 40 minutes. I called back again and spoke to a very nice representative, to whom I explained the pricing issues as well as the previous experience with the unprofessional representative. She talked to her manager and they agreed to transfer me to a gift card division (or something similar) so they could rectify the issue with a form of compensation; however, we too were disconnected during the transfer. I called back one final time, and after 30 minutes with another representative, I was disconnected yet again while being transfered to a supervisor.
Please note that I was extremely polite and had a calm demeanor during every interaction. I know that there are people just like you and me on the other end of the phone, and I always treat them with respect. However, after spending that much time on the phone, experiencing an extrememly rude employee, and being subject to a pricing/promotional error, I must kindly ask for a rectification for the issues experienced.
I have a varierty of documentation, including the unused $50 voucher, receipt, competitor's advertisement, and trade in receipts.
Thank you for your time and prompt response.

Hello Mr_MacPhisto,
Welcome to the forum. Our trade in promotions are a great way to upgrade your gaming technology. I can understand you wanting to take advantage of the gift cards, coupons from the trade-in, along with a price match. I was disappointed to read about your poor customer service experience when you called our support line, and I truly apologize for the frustration this may have caused.
In order to take advantage of our promotions and Price Match Guarantee, there are certain conditions that must be met to qualify. According to the terms and conditions of the console trade-in promotion, there is a limit of 1 trade-in per person; therefore you would only be able use one coupon per transaction. I'm not sure why the store allowed 2 trade in consoles. Also, our Price Match Guarantee does not cover coupon offers, and because you were using the coupon from the trade-in promotion, they would not be able to apply the price match.
That being said, there is no excuse for the poor customer service you were offered when you called, and I'm very sorry for any frustration and wasted time you experienced. I assure you I will be documenting your comments for review.
I hope this helps clarify your concerns, and please do not hesitate to let me know if you have any further questions or concerns.
Regards,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

Verizon answer me this why cant any customer service tell the truth?

we signed up dec. 6 th . since then its been one lie after another . 3 lines one bad port and one defective phone later and NO ONE stands behind any one . they say one thing and then another rep says " I don't know why they told you that because that is not true ". so getting rid of a junk phone under this contract has deemed relentless and exhausting unless you want to shell out more money for another phone. trade in for different phone seems impossible with out them getting more money in fees and charges for new phone. the phone was crap when I purchased it and now I have to shell out more money because NOTHING IS FREE ! and porting numbers is the worse. 37 days to port one number. that is unheard of in this day in age of technology. 32 days into a contract for 2 years is going to be a nightmare !! worst customer service experience EVER !! Cant wait to see what the 23 months brings.

jhesser,
Oh goodness, we definitely don't want you to feel this way at all, especially after just joining us. I want to ensure we are on the same page, what's the make and model of the device you are experiencing issues with? Did you port in a wireless number or a landline number? Please share details to further assist you.
KarenC_VZW
Follow us on Twitter @VZWSupport

My last effort to stay with verizon, hopefully a rep will see this and respond

I would like to start off by saying that between my self and my father we have been with verizon since he bought an analog cell phone in 1998. But that should not matter because all customers should be treated the same. I will explain my recent issue below.
This past week a family member who was on my account decided to up and leave verizon and got his own account with T Mobile, who in my area has very good coverage. This is based on actual people who use T Mobile, not looking at a coverage map. He basically stuck me with his line and a $190 ETF. I fully understand that i am responsible for that fee and I'm not arguing that. However this all ties in together with my next part of the story.
Also, in the middle of all this we have been looking at ways to lower the bill. Currently the bill was around $200 sometimes less sometimes as high as $220. that was for 3 phones and only 2GB of data! only 1 line is under contract . the other 2 have been month to month for probably 2 years. I was unsuccessful at lowering the bill with out having to sacrifice, such as removing insurance, etc. So i explore other carriers. AT&T for 10GB of data, yes 10 GB of data, thats 5 times as much, comes out to 145 a month (100 for data 15 for each device. Compare that to verizon over 200 for only 2GB? thats incredible over $55 a month savings plus 5 times as much data usage. with my 22% off discount from the 100 data id save another $20 so now I'm at $125. with verizon i only get the discount from the data package as well. so $50 ends up being about $40 . not a real savings there .
current promo - will give me $100 for every line that i open or port over to ATT
Next stop is T Mobile, unlimited everything for 3 lines is $90 a month for 500 mb of LTE data per line. if i upgrade that to 2.5 GB per line of LTE data the price is $120 total. and theres no overages after 2.5 GB they only throttle the speed down. for $150 a month i can get unlimited LTE for all 3 lines. but for my case i would only need the 2.5 gb of LTE for 1 line. which puts me at $100 a month and never will have overages. and i can upgrade or downgrade the data on the other lines for only $10 more a month. not a bad deal. I'm between $90-150 depending on how much high speed i want, will never have overages and can change the plan at any time to get more high speed. this works great if I'm taking a trip and will use more data i know i won't have overages. my discount here would be 15% off the entire bill so 110 ends up being 93.50
current promo - will pay my ETF
so here are my options -
att is $125 a month for 10 GB which i will never never never go over.
t mobile $93.50 a month for unlimited everything and 2.5gb LTE and for only $10 more i can have unlimited LTE
verizon $200 for 2gb of LTE
not to mention prepaid carriers .. straight talk, net10 the list goes on.unlimited for $45. all of which have great service in the philly/southjersey area and use the main carriers service anyway.
before going any further i will say i have 3 unlocked phones that i can use so I'm not factoring in cost of the device. please do not try to justify using one carrier over the other because of the different ways they finance the device. the device costs are the same at all carriers so that wouldn't change. only thing that changes is how much to put down or pay per month. iphone is always 650, 750, 850 no matter what.
so now lets put these 2 problems together. I call customer care to see options for canceling the line that the family member stuck me with. Its $190 to cancel. i admit i am responsible for it and explain that i can not afford that fee and if i have to pay that then i will be switching to ATT or t mobile. both who will give me month for switching (tmobile pays the ETF and att will credit me $100 per line so $300 total)
the rep immediately says i can transfer the contract date to one of the lines with no contract. . I tell him that is a nice offer however those 2 lines have been out of contract for 2 years. and when i want to upgrade them i dont want to be stuck with the upgrade date. i also explained the only phone is used very little for work purposes and i will never upgrade or put a contract on that line. he understands and advises me that that is the only option to cancel a line with no ETF.i move on to my bill. i ask him what can be done about it. i asked about the loyalty plans. he advises me that for my main line i can have $60 loyalty plan which is 2gb data and unlimited talk/text with $15 overage per GB. however theres always a catch. i have to sign a 1 year agreement, i can not thether the data, i can NOT use my discount with a loyalty plan . for the other line i do not use much the only option is 30 minutes no text no data for $15 a month or $45 for unlimited talk/text and 500mb of data and $15 overage for every 250 MB which is crazy . I'm better off just taking 2 of the $60 options. but again i must sign a 1 year agreement, no thether, crazy overage fees and no discount. so now i end up having 2 lines that are out of contract put onto a contract. 1 of which i can not upgrade until the date of the contract that they switched over. so after 2 years of paying subsidized prices and not having a contract, the only way to get a better price plan is to sign a contact (which was never offered before when you sign a contract) then they dictate how i can use my data by saying i can't thether, plus have overages and no discount. 2gb is borderline. yes i can stay under if I'm constantly checking my data count and only use the phone when i need to. not for fun.
needless to say i told the rep i would on consider and call back. today i call back 2 times to get more information and see if theres a different type of loyalty plan. one time i get the run around. the next time I'm on "hold", but the theres no hold music, etc is just quiet..... so i hung up after 20 mins.
At this point the only way I'm considering staying with verizon is if i can get a good price plan.
hopefully a rep will see this and respond. my billing cycle ends the 6th and this is the last weekend i have to make the switch before I'm billed another $200 for 2gb of data.

Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't see it nor will they respond to it.
Signed,
Just another customer

Hopefully this T430s will be my last thinkpad..... Customer Service/Experience sucks big time

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