Read this if you live in Alaska or you want an example of the worse customer service experience I have endured in years.
>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See My Verizon Frustration (to put it mildly). Read if you live in AK <<
Message was edited by: Verizon Moderator
Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.
Similar Messages
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It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.
Think about it...
The reason they won't use email is so they can "stretch the truth" and get away with it. They can tell you anything you want to hear over the phone and deny it all later. In these forums, posts can magically disappear.
With email, they are caught between a rock and a hard place, so it will never happen. Things said in email are much harder to go back on. -
While upgrading to CF7 from CF5, I am creating the new collections from Cf Admin. After creating, I indexed it from cf admin and then trying to search for the documents in that collection, and i am getting the following error. This was working yesterday. I have cheched the logs etc and nothing seems helpful in discovering what the issue is.
Document count is 11,745 and the size is 25,948 kb, which is not too much for a collection. I have tried to restart Cold Fusion Search Services and then ColdFusion Application services, but all in vain.
Any help on this would be greatly appreciated.
Detail
The collection you specified does not exists or is not registered with the ColdFusion Search Service.
Message
The collection rc_collectiom does not exist.
StackTrace
coldfusion.tagext.search.CollectionDoesNotExistException: The collection rc_collectiom does not exist. at coldfusion.tagext.search.SearchTag.verifyLocale(SearchTag.java:819) at coldfusion.tagext.search.SearchTag.doSearch(SearchTag.java:200) at coldfusion.tagext.search.SearchTag.doStartTag(SearchTag.java:159) at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1915) at cfeFull2dText2dReDirect2ecfm511389924.runPage(C:\Inetpub\wwwroot\External\FullText\eFull- Text-ReDirect.cfm:43) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:349) at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1915) at cfApplication2ecfc179940445$funcONREQUEST.runFunction(C:\Inetpub\wwwroot\External\Applica tion.cfc:114) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:344) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:290) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:254) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:56) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:207) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:169) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:194) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:146) at coldfusion.runtime.AppEventInvoker.invoke(AppEventInvoker.java:72) at coldfusion.runtime.AppEventInvoker.onRequest(AppEventInvoker.java:178) at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:215) at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51) at coldfusion.filter.PathFilter.invoke(PathFilter.java:86) at coldfusion.filter.LicenseFilter.invoke(LicenseFilter.java:27) at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:69) at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:52) at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8) at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38) at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38) at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22) at coldfusion.filter.RequestThrottleFilter.invoke(RequestThrottleFilter.java:115) at coldfusion.CfmServlet.service(CfmServlet.java:107) at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78) at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91) at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42) at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257) at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:541) at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204) at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:318) at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:426) at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:264) at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)So at last I figured this out myself and found a temporary resolution for this kind of problem. Majority of the times try creating the Collection through Cfcollection tag and then index it using cfindex tag, rather than performing these operations from the Cold Fusion 7 administrator.
The only reason I can think of which might have caused the issue is – I have thousands of documents in the collection which I indexed. So while indexing the page gets expired. So I tried again to index it. This time the collection got indexed fairly quickly and I got the response that the collection has been indexed successfully. So for the first time when I tried to index the collection, there might be some piece of code, which did not register the collection properly and hence giving this error.
When I did the same function using the code, with exactly same set of documents, it did not throw any error, even when I executed it for the first time. So the collection indexed properly.
I am not claiming that technically this theory is correct, but this seems to be the problem.
If someone knows technically what has happened at the back, please share it. For the time being, this is the fix – if you experience any problem in creating/indexing collections through cfadmin in CF7, do it thorough code. -
I'm running ColdFusion 8 Enterprise on linux. I'm able to
create collections and index them through cfadmin as well as in cfm
application pages, but when trying to search I get the error
"The collection you specified does not exist or is not
registered with the ColdFusion Search Service."
I'm using the collection name in cfsearch and not the full
path.Would I have been better off posting this in the General
Discussion section? Could the moderators move it if so,
please? -
On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server". I don't have any problems with iCloud on my laptop / PC. It works fine... Does anyone know what the problem could be?
Your Mac must be on Lion (10.7) to run iCloud. Apple had to change the operating system to fully support it. Nevertheless, it is possible to get emails from iCloud without having Lion. Please tell me if this interests you.
Anyways, here is the link to buy Lion (30 dollars, totally worth the upgrade ): http://itunes.apple.com/be/app/os-x-lion/id444303913?mt=12
Franklin -
Question: I am getting this message from iTunes on my iMac:
An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later.
Can't find a way to fix this. Does anyone have any suggestions?Yeaaaah... I just powered up my G3 iMac... iTunes 7 on there... My iTunes on there can't do much. But it's still subscribed to one podcast that's still valid and working. If I try to use the radio, I get this message. I wager they changed urls and the like in the background years ago and this is just so old there's no longer any support for it.
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I thought I read this summer that with iOS 6 you could delete an email on one mobile device and it would delete it on your other mobile devices. This doe not seem to be the case but it sure would be handy. Am I missing something?
Perhaps you're thinking of iCloud?
http://www.apple.com/icloud/features/calendar-contacts-mail.html
I'm not sure if deletions are synched as are new messages - I don't use iCloud for mail myself - but it might. Someone else here might know for sure, or you can ask in the iCloud forum.
For other email providers, it's always been the case the if your email account is IMAP or Exchange, mail deletions appear on all devices since they're all just looking at the same database of messages on the email server.
Regards. -
When I go to "checkout" on Borders.com, I get an error message. The message is as follows:
[ServletException in:/ConsumerDirectStorefrontAssetStore/ShoppingArea/ShopcartSection/body.jsp] null'
I have tried refreshing, clearing cookies, and everything I can think of. Customer service told me it had to do with security settings, and that I had to add it to my trusted sites. I have never had to do this before, so I'm jsut wondering if this was true, and how to do it.Are they multi-function units? Do they include a scanner? Most people call these multi-function copiers, not printers. Printers don't have a scanner in them.
Give us some specifics as to the brands and models you have tried. -
Awful customer service experience over the phone this weekend
@emaiya
I’m sorry for your troubles. I have sent you a private message to assist you further.I moved last weekend, and after I hooked up my wireless gateway, it showed I wasn't online. So, I called Customer service. After about 30 minutes on the phone with a guy, he said he would have to setup an appointment. That process took at least 10 minutes of him putting me on hold while he looked up the appointment. He said the next available one was this morning (Thursday) from 8-10, so I took it. I sat at my house this morning waiting on a technician who never showed. When I called customer service there was no record of my call this past weekend, or the appointment I made. I have very limited vacation time, and I do not want to spend it waiting on service that doesn't exist. So, I have to wait another 5 days to get service. Of course, you have already billed me for service that should have started on the 12th, but won't actually start until the 22nd! Of course, that is if someone actually shows up. I will believe it when I see it.
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Could this be the worst customer service ever???
Hi - not used the forum before, but have had the most unbelievable time trying to deal with BT. The simplest way to illustrate how abysmally terrible they have been is to paste below the letter of complaint (and the follow up 2 weeks later) that I have sent to BT. It is long, but shocking reading, and compelling if you have ever had experience of what BT ironically calls "Curstomer Service". No response yet, apart from a lame reply a few weeks later saying that they agree that the service was terrible, but that they probably won't do anything about it. As soon as the 8 weeks are up, I'm going to escalate this to http://www.ombudsman-services.org/
Am I missing something here? Am I expecting too much of BT? Am I making a fuss over nothing? Or does this resonante with anyone who has had dealings with them?
ORIGINAL LETTER (5th NOVEMBER):
Dear British Telecom
I am afraid that I need to make a formal complaint about my treatment at the hands of BT over the past 6 weeks.
I received a MAC code from BT at the start of September which I tried to use to switch to another supplier. The supplier told me that when I had signed up to BT Infinity with you last year, this had made the line incompatible for the ADSL service that I was now requesting and the line needed to be downgraded. I originally called BT on 13th September to request that this be done, and spoke to a woman called Jackie. She agreed that it was remiss of BT not to have explained the implications of the switch to BT Infinity when I was offered the deal, and so agreed to arrange a manual downgrade of the line to avoid triggering a contract renewal. She told me that the work would be complete by 23rd September and that I would receive confirmation from BT that the work was to take place within 2 business days. No confirmation came through. I called again the following week and had 2 lengthy conversations, with one person telling me that no work was in progress, and another telling me that yes it was in progress. However, on 24th, the work had still not been done.
I called again on the morning of 24th for a very lengthy conversation (well over an hour), when after a lot of resistance, the person eventually explained that they didn’t know why the work had not been carried out, but it would definitely be carried out the next day. I asked her to assure me that if this was not done, then I would not be liable for any charges as a result of BT’s repeated failure to perform this work. She agreed to this.
I went on holiday the following day, and by the time I returned on 10th October, my other supplier, had still not managed to use the MAC code to switch to them, and it had now expired. It had been repeatedly rejected because there was an open order on the line.
I called again on 10th, and was told that they didn’t know why the work had not been completed, but it would be done by 14th. I was told I would have one month of broadband payments refunded, and that I would not need to make any further payments to BT, as it was BT’s fault that the work had not been done and I was still with you. I requested confirmation of this twice, to be sure that I had not misunderstood, and it was given twice in very clear terms.
Of course, the 14th came, and the supplier I wanted to switch to was still being told that there was an open order on my account. I called again on 14th, and this time was told that the work actually took place on 26th September, but that there was still an open order on my account. None of the many people I was passed to over the next couple of weeks was able to tell me what the order was for – one person said it was just an administrative item that needed to be closed. I spoke to many people who claimed that it was closed. Eventually someone agreed to do a little research and found some background processes running, which were eventually closed after several more difficult calls.
These calls were without exception long and difficult. I was often promised calls back with explanations, but not one ever came. I was often told that I needed to be put through to another department and that the person I was speaking to had spoken with them and they would be able to help me quickly and easily and were awaiting that I be transferred, but I was put through to a long phone queue and then spoke to someone who didn’t know anything about my case and was not able to help anyway. I had to repeatedly explain the situation from scratch to somebody new, despite being assured that this would not be necessary. In short, I spend very many hours that I really could not afford on the phone to BT to sort this out.
This was dereliction of customer service and a breach of your duty of care on a significant scale (in addition to the failure to supply the service downgrade promised, and then the failure to communicate that it had been supplied until I called many times more). The calls caused me significant frustration and distress, and affected my mood for a long time after. The hours I had to spend on the phone in a vain attempt to make myself understood by your people caused me to miss deadlines at work, to appear sloppy, and to present myself in a less professional way than usual due to the vexation caused by all of this. I could never have imagined that getting a simple request fulfilled could require such a significant expenditure of time, effort and internal strength.
My complaint is not that there was an initial error with the work, but that this error was not explained, investigated or put right despite extremely lengthy efforts by myself to communicate with BT what needed to be done. I was treated with disrespect many times, as people told me they were putting me through to specific people they had spoken to, but then just put me through to a long phone queue; people promised me confirmation texts/emails and update calls which never came; different people gave completely conflicting stories about what was going on with my account; people repeatedly assured me that everything was fine and the other supplier would now be able to place the order, and the other supplier was not able to place the order. These were not one-off events – each of these situations happened several times. I can only describe your customer service as consistently abysmal.
Finally, last week, the supplier I want to switch to was able to place the order and arrange for the takeover of my line and broadband which will take place next week.
Sadly, though, that is not the end of my problems with BT. In the early hours of this morning, I received 3 emails asking me to view and pay my new bill. This came to over £140 (up to now I have been paying £17 per month), and included an incomprehensible set of charges for “Line Rental”, “Broadband and Calls” (which included BT Infinity Option 2, which I do not have), as well as separate listings for “BT Broadband Option 3”, which I also do not have. There are no words to describe the shock and disbelief I felt upon opening this.
Throughout the whole process, I have been very clear and explained multiple times that my purpose has been to be able to switch to another supplier, and that despite being offered new contracts and new deals many times, this was not what I wanted. I only wanted to be able to switch as soon as possible, and so wanted no renewal of any contract. I was assured several times that this is what would be achieved. The comments on my latest bill refer to a “contract start date”, and so if there is any new contract in place, this has not only been done without my consent, but in contravention of my repeatedly expressed wishes. Whether the explanation for this is gross incompetence or corruption, it is not acceptable, and must be cancelled immediately.
I called again today, but again found myself talking to apologetic people who couldn’t help who passed me on to long phone queues which led to more apologetic people who couldn’t help.
Given that this has been going on for so long and given that the many promises made to me by BT have been repeatedly broken and given that I had been clearly and explicitly assured that I would not have to make any further payments to BT, as my switch was in progress and only BT was obstructing it from taking place; I am no longer prepared to subject myself to this treatment. Rather than paying you this money and giving you more of my time, I would expect significant compensation from you for the many many hours I have put in to trying to address the consequences of BT’s failures and for the resultant stress, that has affected other areas of my life and which continues to do so.
Please respond to this letter within 14 days, confirming that you will be cancelling the latest bill and any contract that you may have put in place, and advising me what level of financial compensation you feel would adequately compensate me for what I have been put through by BT. Naturally, you will not be proposing any credit to my account, as I will hopefully no longer be a BT customer in a few days’ time, and the balance on the account should actually be zero.
I look forward to your prompt response.
Yours sincerely
FOLLOW UP LETTER (20th NOVEMBER):
Dear British Telecom
I submitted the letter below via the complaints section of your website on 5th November, asking for a response within 14 days. The automated response said that you would normally respond to complaints within 48 hours, but at very busy periods this may take up to 96 hours. However, 2 weeks has now passed and I have received no response from BT.
I tried calling BT again on 12th November, after receiving a new bill demand. On the automated system, I asked to speak about my bill. The automated voice said “about your bill. Is that right?”, I said yes, but it put me through to the BT Options team, who were not able to help and eventually transferred me to the billing team. I spoke to one lady and to her manager, and was told that she would investigate the huge and confusing charges on my bill, and the promise that had been made to me that I would not incur ANY further charges, and that she would get back to me on my mobile number within 48 hours, and that if she could not reach me, she would call back until she did. I asked whether this meant that my bill would be on hold until she spoke to me again, and she clearly confirmed this. Of course, no call ever came, so my bill is actually still on hold now, according to she clearly told me.
Then, in the early hours of 18th November, I received 2 emails: one telling me that another provider had requested to take over my broadband service and that service would stop from midday on that day (even though it had actually been transferred to another provider more than a week earlier), and another thanking me for taking out a new 12 month phone contract starting on 18th November. Of course, I never discussed any new contract from BT, apart from stating very clearly on several occasions during my many calls with you that I specifically didn’t want to enter into any new contracts.
I called again on 18th to speak to the complaints department. I spoke to Angela, who told me that the complaint that I had made on the phone on the 12th, and the complaint that I sent via your site 2 weeks ago, and which I copy below, had both been ‘escalated’ to a woman in India called Sharon, who was supposed to have called me back by 14th. Angela said she would look into this, get hold of the complaint I had sent and read it carefully, and would look to cancel my bill and offer me compensation. As has been a common occurrence in my dealings with BT, she apologised for the way things had been handled so far and assured me that she would now take ownership of my case and would definitely call me back at 2.30pm with an update, even if the situation was not fully resolved at that point. She even re-confirmed my mobile number, but of course, no call ever came.
And, incredibly, this morning, I received another email from BT, telling me that as I hadn’t paid my bill yet, a late-payment charge had been added to it, and threatening me with a downgrade of my credit status.
Again, I feel compelled to emphasise the great frustration and stress that this situation is causing me. This is utter neglect of your duty of customer care, and there is nobody in your confusing maze of customer support phone services who has been able to understand and address any of my issues I have had over this extremely difficult 2 months. Several people have promised that they would take ownership of my case, and would stay in contact with me, but none of them ever has. There seems to be no way to meaningfully communicate with anybody at your end, even while the bills, and charges, and threats and confusing emails are coming thick and fast. This is now proving to be equally true of your complaints procedure – my complaint has been completely ignored.
As I requested in my previous letter (below), please cancel my bill immediately and propose what level of financial compensation you feel would reasonably compensate me for the extreme frustration and stress that I have been subjected to in recent months, which has affected other areas of my life, including my work and family life, and the time and trouble I have taken to try to reach you to get this sorted out.
I include a copy of my original letter below, and am sending this to you both by email and in the post. I would like a positive response within 10 calendar days of the date of this letter, addressing all of the issues I am raising. Beyond this 10 day period, I may take further action, which may include legal action and/or publicity about this case.
Yours sincerelyUpdate - in case anyone is still interested - Here is my response to them:
30th December 2013 – Our Response
Thank you for your proposal, which we do not find acceptable.
Not only does it ignore the promise that we were made by telephone in October that we would not receive any more bills from BT, as the fact that we were still with you had already been down to your negligence for some time, but it also ignores the abysmal service that you have given us and the resultant stress and personal inconvenience that you have directly caused. An apology and a weak offer to refund the difference between what we pay now and what we paid you is very very far from even beginning to make up for this. Your wilfully ignoring a promise that you had made in October and that we very clearly drew your attention to in our original letter is yet another example of this, as are your over-complicated "final" bills, which are not easy to make any sense of.
You say that you will feed back to the agents involved about the terrible service that they have given. This will make no difference. If only one or two agents had been involved in delivering a terrible customer experience, then maybe this may have helped, but the fact that your service has been so consistently and unswervingly catastrophic in every single interaction (and you will be aware that there are very many posts on forums all over the Internet singling out BT for similarly incalculably bad service) suggests that the problem is in your processes, your training and your staggering lack of customer service ethic. If you truly wish to make changes, your actions will need to be far more fundamental than simply scape-goating a few individuals who are doing nothing different from anyone else you employ. I do not hold any individual or individuals responsible for what BT has done, but BT as a whole.
I intend to refer this case to Ombudsman Services: Communications, but would welcome a response from you before 2nd January if you have anything further to add.
Best Wishes
Guy -
Hopefully this T430s will be my last thinkpad..... Customer Service/Experience sucks big time
Is it just me or do you guys think that for the premium we are paying for these latops there should be better customer service?
Customer service is very unfriendly and rude..... I feel stupid for getting extended warranty not sure how horrid that would be..
This is my first thinkpad and i hope it will be last (Assuming there would be a better options in next 4 years )
I wish apple had windows latops....
Sorry i had to vent.... Quality alone wouldnt make them premium!I brought my 2 year old machine a few months ago.....
One of the speakers was crackling when you turn the volume up. It's covered under warranty till next year. I called up the tech guys and they sent a technician to my house the next day and replaced both speakers in my T410!!!
You don't get that service with Apple. My partner with her Apple machines couldn't believe it.
I think maybe you should try and let us help you here.
T410(2537) -- i7 620M - Intel HD GPU (1440 x 900) - 8GB RAM - 128GB Crucial M4 SSD - 250GB Hitachi HDD - Windows 7 & 8 Pro -
I think the title says it all really. I am looking to buy my brother in the UK an ipod touch so we can have a good chat via facetime as I find it better than Skype BUT I want to have the conversation on the tv rather than all the family trying to cram around an ipod touch or the ipad. Is there a way of hooking the devices up to the tv so we can acheive this? It would be great if we could. I know you can hook up an ipod to the tv to watch films etc if it jailbroken so the technology is there but do Apple utilise it all the way? If not why not? I dont want this to turn into a platform for politics please, just after a little help.
Google shows it will works with a 5G iPod touch and with a Apple TV 2. You would use AirPlay mirroring.
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I have tried to download Adobe flash player 3 times, NOTHING HAS HAPPENED, HELP!!!!!!!!!!!!!
Hello Kathie,
Sorry for the inconvenience that has caused to you.
Please let me know if you have tried converting any other PDF to word with Reader.
Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
Let me know if this converts fine.
Hope to hear from you.
regards,
Anubha -
Hi
I just want to start and begin to work in Lightroom.
I just installed the program.
Now I want to get al lot of Information to understand the program. on this side: http://www.adobe.com/de/products/photoshop-lightroom/features.html
But teh films did not start.
On another page all films( other films) are only in english.
https://helpx.adobe.com/de/lightroom.html
https://helpx.adobe.com/de/contact.html?step=LTRM_how-tos-troubleshooting_how-tos
Can this be really true, that I have to learn perfect english to get informations from ADOBE to get informations about using the program ?
I need a completly Trainee tomorrow to work soon in the program.
Is there someone to give me the missing informations ?But teh films did not start.
Those films at http://www.adobe.com/de/products/photoshop-lightroom/features.html worked when I played them. Maybe it's your browser, try a different one. -
Horrible Customer Service Experience with Casey in Live Chat--I can't be the only one
Today I had the misfortune of dealing with Casey while asking a question on live chat. I can't get over the utter lack of professionalism displayed by this person; s/he was completely incompetent, juvenile, and uninformed about the job in which s/he was hired to do. Think twice about using Live Chat. Following is a transcript of our "chat." I should have had an inkling of his/her incompetence when told to go to "call history or something other like that =]" Really? That is Verizon's idea of appropriate directions?
>>Chat transcript removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon ModeratorPost your problem here minus any physical account information. No names, no telephone numbers, address, SSN etc.
Maybe a customer here can assist.
Good Luck
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