Hotsyncing to new desktop Dell XP operating system

I think I have installed the software correctly.  The little hotsync blue & red arrows
show up on my screen in the lower right hand spot. The little picture of the Palm shows up on the desktop screen...... But when I press the hotsync button on the cradle, it won't do it.  And then I get the meaagse on the Palm that it was unable to connect to the computer.  What am I doing wrong?
Post relates to: Palm m515

Hello Dr. Fission,
Info about a free upgrade toolkit can be found here. This toolkit will help you convert your code up through the different versions of LabVIEW.
If none of these suggestions help, please post the software and versions you are using, the applicable portions of your code, and any other information that may help, and I�ll be happy to look further into it.
Have a nice day!
Robert M
Applications Engineer
National Instruments
Robert Mortensen
Software Engineer
National Instruments

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