How can I do a hard reset without losing app data?

I have international texting on my phone and it's having an issue sending images to my friends overseas. The words go through but no media.
I have Verizon's More Everything plan and after two days trying to get this sorted on their end, they want me to try a hard reset and test the texting before I restore my backup to see if it's something in the phone.
the last time I had to do this I lost EVERYTHING regarding data in my apps. Some of the apps I have now I cannot afford to lose the info stored in them.
I need to make sure that I can restore safely once we are done with the troubleshooting.
If I have to manually put my items back in, HOW can I do that with the apps I really need the data preserved?
FYI - ALL my settings for iMessage are correct.
My international friends are not using iPhone AND I checked my settings there and they too are correct.
So, before I go and wipe everything out, can someone reassure me with some directions and ease my worries?
iPhone 5
iOS 8.1

Twitchin Kitten wrote:
razmee209 wrote:
My response was to the OP and not you.
OK I'm going to say this for the what? 3rd time?
I know the difference between a hard RESET and a full RESTORE. My mistake in the OP was mixing up the WORDS.
If you read carefully, you would have probably figured it out without all this arguing.
I'm going to make this simple ok?
Verizon wants me to do do a RESTORE and NOT put my data back in from the backup.
They want me to test what is broken to see if it works.
If it works, then i am to RESTORE THE BACKUP and test again.
I just don't want to lose data on the backup and restore. I have indeed lost data with restoring a backup when iOS 7 came out. It was a disaster.
I fully understand what you are saying but I am TRYING to explain that it failed the last time I had to do this. I cannot make myself any more clear.
Now, I think I'm done with this since it's all become such a topic of contention. All I wanted to know is if it could be done without losing data and now the stupid cloud comes into it, those with good intentions are getting yelled at by the guy with the basketball avatar and I just don't have the strength to keep repeating myself.
All of this would be so easy if people took the time to read all the words and when / if not sure, read it again. That's what I do and I find it helpful.
You should probably go back and re read all of my response to you.  Which answered all your question.  I don't need to repeat myself again and again.

Similar Messages

  • How do I do a hard reset without losing all my stuff from itunes

    Hey I need to know how to do a hard reset on my phone. without losing all mt iTunes stuff. also another question is why do I keep all these stupid error messages, saying this device is already associated with another apple id and cant be used with another apple id for 80 days, and last question I have a lot!!!!!!!! of stuff on this apple id, but its all on the downstairs pc, and ive tried re installing it bc it says this iPhone can not be synced, bc this is not the latest verison of iTunes, and I want all of that on my new laptop, but everytime I go to do all that stuff, the SPOS!!! pc downstairs is so ******** it  srsly it is! bc every single time I try to use it or even wrk on it! it JST FREEZES on me, every time and it JST REALLY IRRITATES ME, AND I AINT GOTS THE PAIENTS? FOR IT!   PLZ HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

    How to use your iPod to move your music to a new computer

  • Father's macbook now mine. How can I change name, admin, etc without losing apps and programs?

    Hello.
    My father bought a Macbook Pro 15'  retina 8Gb ram 256Gb SSD about 2 months ago.
    He set it up, bought many apps and programs but eventually got bored of it and gave it to me.
    He is not a Mac enthusiast and thought he should give it a try but he didn't stick to it.
    I'm not a Mac enthusiast either, but a good notebook is an ok present so I took it.
    I installed some programs and stuff, tried to learn how it works (I have no idea, I was always using windows), and I think I like it.
    However, the MacBook has my father's name, my father is the admin, and all the apps programs etc the he and I bought and installed are in his account.
    I have his password though. That's how I've been using it the whole time.
    How can I change the MacBook to make it "my own"?
    I have an apple ID cause I have an iPhone etc but I'm sure just changing that under the admin page won't be enough.
    Will I lose the apps my father bought?
    Will I have to reinstall all the programs that I installed while I was using the MacBook? For example will photoshop and capture nx be deleted as if I was formatting a pc and I will have to install them again?
    Any help will be greatly appreciated.
    PS. MacBook is now running Mavericks OS X 10.9.4 and I want to upgrade.
    But first I want to make myself the "owner" to start getting things in the right order.

    Giving away / Selling your Mac / Resetting  the computer to the factory condition
    http://support.apple.com/kb/HT5189
    http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/
    lunatic_on_the_grass wrote:
    Will I lose the apps my father bought?
    Will I have to reinstall all the programs that I installed while I was using the MacBook? For example will photoshop and capture nx be deleted as if I was formatting a pc and I will have to install them again?
    Yes and yes.

  • How can I re-download my game without losing the data?

    My data is saved on iCloud, but how do I re-download my games again without starting all over? On my device or desktop?

    Product updates
    The above link will take you to the Adobe Product updates site. From there you should be able to find the appropriate download for the version of Lightroom you purchased.
    If you purchased the Photographers package subscription for Photoshop CC and Lightroom you would have to download through the Adobe Creative Cloud Application Manager.

  • How can I change my iCloud email without losing pictures and data

    HOw can I change me iCloud email without losing pictures and data

    If you sign out it will be removed from the phone (but not from the icloud account)
    What are you trying to achieve here, why change your email address?
    I just realised that I answered the wrong person.
    Jill, you should start your own thread.

  • When i tried to download iOS8 on my iPad Mini it told me that I needed to connect my iPad to iTunes, I have done that and now it says I need to restore my iPad. How can I get my iPad working without losing everything on my iPad?

    When i tried to download iOS8 on my iPad Mini it told me that I needed to connect my iPad to iTunes, I have done that and now it says I need to restore my iPad. How can I get my iPad working without losing everything on my iPad? I don't want to lose my apps and photos!
    Help would be much appreciated!

    If you are getting the connect to iTunes screen then it's too late to take a new backup and/or copy anything off it. Prior to starting the update did you take a backup, either to the cloud and/or to your computer's iTunes ? If not then have you recently taken a backup that might have your photos and apps content/settings in it ?
    As long as the apps are still in your country's store then you should be able to redownload them via the Purchased tab in the App Store app (and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes), and if the apps store their content on a server/cloud service then you might be able to get their content back from that - if they store their content on the device then you will need to have a backup.
    For our photos you could try doing a search for programs that claim to be able to recover content from a device - I haven't used any so I can't suggest one.

  • TS3276 Mail application keeps shutting down short after start up - resulting in an error message. how can I repair what is wrong without losing my mail history?

    Mail application keeps shutting down short after start up - resulting in an error message. how can I repair what is wrong without losing my mail history?

    Will I lose my emails I have on there? I have numerous client email files and can't afford to lose any of them. I do have everything backed up but I'm fearful of losing important client info. What if something happened during the back up and it doesn't have my files?

  • I want to move from pc to mac without losing app data

    i have a new mac mini that has itunes and some music/tv shows/movies on it.  but i want to move my main itunes library from my pc to my new mac mini.  i know i can just copy my itunes folder from my pc to the mac, but i want to move my iphone data from pc to mac without losing app data (especially game data).  can I just copy my pc iphone backup data files to the mac and have them work in mac format?  or can i just plug in my iphone on the new mac, do a backup/restore and continue syncing from there?  does anyone have any advice on the best way to move iphone from pc to mac?

    I was fighting this battle the past few days myself; but actually it is REALLY easy now. See here:
    http://www.macworld.com/article/146958/2010/03/moveitunes_windowsmac.html
    Then, once iTunes was on the Mac, I did this:
    1. On the Mac rename ...\iTunes\iTunes Library.itl as ...\iTunes\iTunes Library
    2. On the Mac delete ...\iTunes\iTunes Library Genius.itdb (Apparently the PC & Mac versions are not compatible - iTunes will just rebuild it later)
    3. Launch iTunes and immediately press & hold down the Option key until a dialog opens asking you to Choose a library. Navigate to the folder/drive you've copied from the PC and open ...\iTunes\iTunes Library.
    (thanks to turingtest2 for the above steps)
    That was it. Did it yesterday evening. All playlists, libraries, everything copied fine. No problems; no broken links. Perfect.

  • How can I make a drive bootable without losing data on it?

    Is there a way to make a second internal drive bootable without losing the data that is already on it?
    The second drive was created under Panther 10.3.9. My main internal drive has had a clean install of Tiger 10.4.3. The second drive used to appear in the start up disk list when I was running 10.3.9 on the main drive. That is, it used to be bootable under 10.3.9. No kidding. After the main drive was given a clean install of Tiger, the second drive disappeared from the start up disk list. Please note: the second drive remains completely accessible when I am running off the main drive in 10.4.3. I can even use the few applications I had placed on the drive. It appears as separate drive under disk utility.
    I assume the second drive was installed as slave. (Both it and the main drive were independently bootable under 10.3.9.) It is not locked. "Ignore ownership" is not checked. The system has read-write privileges. Admin has read-write all others are read only. I am the only person who has access to this machine. It is not networked.
    I tried to ask this question a few days ago, but I think the way I phrased it confused the issue. My real question is NOT how did this get like this? It is can I make a drive bootable when it already has data on it?
    Thanks
    G4 Panther & Tiger   Mac OS X (10.4.3)  

    Hi,
    Thanks for your reply.
    You replied:
    the drive that you cannot
    boot from is a separate physical hard drive from the
    internal drive with 10.4.3. Is that correct?
    Yes.
    Have you used System Preferences > Startup Disk and
    looked to see if the 10.3.9 system shows up there?
    Yes, I have looked and it's not there.
    I got the impression that you have backed up the 10.3.9
    disk and that you do not really need the data there.
    Yes, I backed up a drive that was bootable, but then it lost its "bootabilty" and what I got was two non-bootable drives--the original second internal drive that I'm asking about and the back-up of it. I want the data on the drive and I wan the drive to be bootable.
    One thing that you might try when you are booted off
    your 10.4.3 system is to use Disk Utility, select the
    other disk and do a Repair Disk.
    Done that and it says there is no problem. Nada. Zero. It just won't boot, no more, no how, no way. BUT it remains fully accessible--I can access all my info. It's just become a storage drive that cannot be booted. Go figure.
    reformatting means
    destroying the data on the disk.
    Yup, which is why I asked my original question. Does anyone know if there is any way to make a drive bootable without destroying the data on it?
    I suspect the answer is no (given these particulars), but I thought some wise super-techie out there might have a trick up their sleeve.

  • "Use iTunes to restore". How can I access the iPod w/o losing present data?

    I have a request from my grandaughter to download a number of songs to her iPod. I charged the battery fully. When I tried to start it , it read "Use iTunes to restore". How can I access her iPod w/o losing any of her present songs? Please please help.

    You can't. Restoring will always erase the device. Unless you have a backup in iTunes or iCloud everything is removed. Purchased items can be re-downloaded as long as the original Apple ID used to purchase them is also used when reconfiguing the device after it is restored.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • How to connect iphone to new computer without having the old one?  The hard drive on my macbook broke, so I had to install a system from scratch. I now cannot reconnect my iPhone. How can I set the new computer without loosing my data on the iPhone?

    Recently the hard drive on my mac book was damaged beyond repair and I had to reinstall the OS.
    MY iPhone still has all its original dta.
    How can I connect my iPhone to my computer (virtually new) without loosing the data I have on my iPhone?
    Obviously I cannot recover any of the old itunes files.
    Thanks,

    Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
    Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
    For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
    - Expod (free) - http://www.headlightsoft.com/expod/ - Mac, universal for 104.+ (newer machines try de-Tune)
    - deTune (free) - http://www.headlightsoft.com/detune/ - Mac, 10.5+
    - Senuti - http://www.fadingred.com/senuti/
    - Phoneview - http://www.ecamm.com/mac/phoneview/
    - MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
    - Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
    - Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
    - iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
    - Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
    - 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
    Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
    Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
    Additional information here https://discussions.apple.com/message/18324797

  • HT1338 How can I format my hard drive without installation disk?

    Guys I am using Mac with OS X 10.6.5. How can I format hard drive without the installation disk?
    I don't have a installation disk can I buy one? where?

    Call Apple Sales at 1-800-692-7753 to order 10.6.
    Posts concerning 10.6 should be made in 10.6 usage forum.
    You posted in the 10.3 and down forum which is very old OSX software.
    DALE

  • How can I do a hard reset on my tablet from my imac via usb??? please help

    I've research almost all night and no answers please I need to do a hard reset on my tablet because I can't remember the log in. I've try on the tablet everything I could and nothing so the only thing is left, is do it via USB thru my iMac. please help.

    What tablet...?
    If you have an iPad you can only backup to iTunes and restore it from iTunes on your iMac.
    see > iOS: Forgotten passcode or device disabled after entering wrong passcode
    If that doesn't work, then your best bet for an iPad is to take it to your local Apple Store and have them Reset it.
    Your best bet for an android tablet is to take it to the local retailler and have then do whatever it takes to Reset it. 

  • How can I do a Hard Reset on my apple tv 2nd gen, Thanks Guys

    I messed with my AppleTv, DMS configurations in order to try and get it updated.  Now it wont connect to my internet.  Is there any way to do a hard reset on the device to restore it to factory settings?  Thanks guys

    Yes, but have you tried the Reset function on the ATV(Settings>Genereal>reset)
    You will have to connect the device to your computer with a micro-usb cable and put the ATV in DFU mode(hold menu and play button down for 7sec) It should show up in iTunes then. Click restore, it will download and install the latest software(5.0).

  • How can I restore the hard drive to an earlier date

    I was wondering if there is a way to restore my computer to factory defaults like when I received my iMac, without a disk? I think it needs a good cleaning. It is running very slow and my web browsers keep freezing as well as skype. It doesn't matter which browser I use either.
    Please direct me how to if possible.

    First, back up all data immediately, as your boot drive might be failing.
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Reset the System Management Controller.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    Otherwise, take the steps below when you notice the problem.
    Step 1
    Launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
    Step 2
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

Maybe you are looking for