How can I download Adobe Reader if it will not accept my password?

How can I download Adobe Reader if it will not accept my password?

I have spent more than 3 hours (over 2 on your ask the expert where I waited forever and got about 5 minutes of Santos' time!)  He transferred me to this area where there is no one to help me.  I can't adjust my thermostat until I update my adobe reader and can't do that because your website will not take my password.  However, adobe.com will take it.  So what the hell do I do?????

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