How can I get a real person to look at my IP Profi...
My current saga started 4 days ago when a BT van was spotted in the village. This is usually a bad sign as it means a BT engineer is about to break a random number of people's broadband connections. Quite why they feel the need to do this is beyond me, but hey ho.
Unfortunately, it was my turn to be broken, and my ADSL profile has been stuck at 135k now for 4 days.
I have rung the BT "Helpdesk" on several occassions, and have been assured at least twice that a fault has been logged for an engineer to reset the profile after frustratingly having to jump through all the "have you tried a new microfilter" hoops. I am very wary of ringing them back as I am sure I will just have to run through the whole thing again and get nowhere.
Looking at my router (black BT Home Hub) stats, I get the following:
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 17:11:50
Downstream 1,088 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 9.9 dB / 9.0 dB
Line attenuation (Down/Up) 63.5 dB / 31.5 dB
Output power (Down/Up) 16.3 dBm / 12.4 dBm
Note: The router was switched off/on last night to see if this helped, it didn't. Usually however the router is left on at all times.
I have had a reliable 1mb+ service for the past 4 years with the above figures, so they are not an issue.
When I use the BT Speed Tester web site I get the following results:
Download speedachieved during the test was - 113 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Clearly I just need the IP Profile reset back up to 1024k or nearest equivalent, but I've having real difficulty getting somebody to do what I assume is a fairly quick fix.
Does anyone have any contact number/info for somebody that might be able to assist ?
This is entirely my complaint.
I have to sit without useable internet for 5 days when there is no fault, before anyone does anything about it ? BT visit the village to do something for another customer, mess up my perfectly working broadband, and then refuse to do anything about it for 5 days. And I pay full price during that time. Let's just hope they don't come back to do something else within those 5 days !!!
There isn't a fault with the line, it is perfectly stable. I just need somebody to use common sense and set the IP profile back to what it was.
If the system is so clever, it could at least try moving off 135k to 512k say after an hour or so.
I will try using that link though and see if somebody can do something !!
Frustrated is not the word ! If I ran my business like this I'd have no customers left. I'm pretty sure that's not the first time somebody has posted that on here
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When I open a site the old entry in the history is deleted. How can I disable this feature? I need a full detailed history for my work. I do lots of research online and sometimes it's important for me to see which pages I visited on a particular day.
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I have to sit without useable internet for 5 days when there is no fault, before anyone does anything about it ? BT visit the village to do something for another customer, mess up my perfectly working broadband, and then refuse to do anything about it for 5 days. And I pay full price during that time. Let's just hope they don't come back to do something else within those 5 days !!!
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How do I get a real person to handle my complaint???
I currently have 4 lines with VerizonOn Saturday June 7, 2014, I placed an order through the Verizon website to upgrade the 5559 and 5551 lines under the Verizon Edge promotion. Both phones I ordered were the Droid MAXX 16 GB Black.
On Tuesday June 10, 2014, FedEx delivered the phones to my husband’s office. The phones were ordered separately and subsequently were shipped in separate boxes. The phone for the 5551 line was order number (removed). It was shipped in a 9x6x4 inch box with a preprinted FedEx label and arrived undamaged and in working condition. The phone for the 5559 line was order number (removed). It was shipped in a 12x12x10 inch box with a hand-written FedEx address label.
The box was barely taped together on the bottom and had a one corner that was crushed in and another corner that was torn down the side. Upon opening this package, it was discovered the contents of this order were severely damaged. Photos of damage are below.
View of box contents upon opening.
Order paperwork crumpled and torn. Verizon Edge return bag ripped.
Front cover of paperwork folder that was torn in half.
Black outer band of phone packaging ripped apart and found lying loose inside box.
Bottom portion of phone packaging containing charger. Packaging is crushed on one corner and along one side. Packaging was separate from lid lying in box and no longer held phone when package was opened.
Top of box lid for phone and charger found lying in packaging separate from the rest of the box. Lid corners ripped and side of box crushed.
Bottom corner of my brand new $500 phone delivered shattered. Phone was lying in the box separated from the retail packaging with cracked screen.
I called on Tuesday June 10, 2014 at 3:37 pm central to advise customer service that the package arrived damaged. At this time, I had not yet been home to personally observe the damage. I was advised to call back once I determined which line the phone was assigned to and an escalation ticket would be generated. I was further advised that the escalation ticket would take up to 24 hours to be resolved and following that a new phone would be shipped overnight or that arrangements could possibly be made for me to pick up a replacement in store. I was also advised that there would be no need for me to contact FedEx (Call Time 14:30 minutes)
I called back in at 5:59 pm central once I arrived home to provide which line the phone was supposed to be assigned to. After explaining the situation again, the representative went to start the escalation ticket but was having difficulty. She put me on hold to contact technical support, and the call dropped shortly thereafter. Representative did not call me back. (Call Time 14:00 minutes)
After waiting for a call back, I called customer service again at 6:23 pm central and was connected to a different representative. After explaining the situation again, he stated he would handle the escalation ticket. An escalation ticket number 167881 was finally created. The representative explained to me that it could take 24-48 hours (twice as long as previously advised) for the escalation ticket to be resolved, but once it was resolved, someone with Verizon would contact me and advise how to proceed but that a new phone should be shipped to me at that point. (Call Time 25:00 minutes)
On June 12, 2014 at 2:51 pm central, I called customer service to check on the status of the escalation ticket and to see when I could expect my new phone to be shipped. After explaining the situation again, the representative told me that management must have my ticket on their desk to call and that she couldn’t advise me of the status. She stated there should be a return label in my Verizon account to print to ship the damaged phone back before my new phone would be shipped. I advised that I had seen a return label in my account while looking for something else earlier in the day but that I was afraid it was for shipping the phone for the Edge trade-in. The representative said she would have to check the tracking number and see which phone the label was supposed to be for. While on hold, the call disconnected and no one called me back. (Call Time 31:00 minutes)
I decided to wait to call back until after the 48 hour mark for the escalation ticket in case someone with management whose desk it was supposedly on would happen to call me. When they didn’t call within the time window give, I attempted to call back. At 8:00 pm central, I called, held for over 9 minutes, and had the call drop. I called back at 8:10, spent 2 minutes navigating the menu again, and had call drop. I called back again at 8:12, spent approximately 10 minutes on hold, and was finally connected to a person so I could once again explain my situation. While explaining the situation to her, my call once again dropped, but this representative at least called me back. The call repeatedly dropped (5 additional times) but the representative did continue to keep calling me back (except for final time) while I attempted to explain the situation. She originally advised that I would need to file a claim against my phone insurance which I stated I did not feel was the case since it arrived damaged. She then proceeded to tell me she could see where the representative earlier in the day was working to fill out an order to have my new phone shipped overnight to me when the call with that representative dropped. She then advised me that I would have to first ship the broken phone back before my other phone would even be shipped. I advised her I didn’t have a problem returning the broken phone, but that I was tired of waiting for a replacement phone that I was originally told I would already have. She then consulted with her support team and advised she would place an order to overnight me a new phone. After working on the order for the better part of the hour phone call, she stated she was unable to finish the process since it was ordered on the Edge program. While trying to obtain clarification as to why nothing I was being told by representatives matched actual actions and procedures, I was never able to get a straight answer other than she wasn’t responsible for the incorrect information and what she was telling me now was correct. When the call dropped the last time at 9:13 pm central, I received an automated text message apologizing for the dropped call and stating the representative would call me back shortly, but never received another call.
Today is Friday June 13, 2014. I am utilizing the return label found underneath the order number on the My Verizon website. The label provided to me was for United State Postal Service 1st Class Package. I will be calling again this evening to complain about the fact the label I was provided was for a non-priority service, and I again was left waiting even longer than expected after being led to believe throughout my conversations I would be sending it back through an expedited shipping manner as well.
I am completely dissatisfied with my Verizon experience. Now I am left having to decide whether or not to return the phone for the 5551 line, revert to my old phone on the line, and cancel my 3 available lines in November or be obligated to an additional 2 years of a service before I will even know if this issue is satisfactorily resolved. It is a sad reflection on your company that customers are of such low priority that no one is responsible enough to return phone calls in the time frame given or even held accountable for the information and/or misinformation they provide. I can guarantee I will NOT recommend anyone to Verizon or the Verizon Edge program.
I am also enclosing copies of all the tracking paperwork from FedEx that would indicate Verizon damaged my phone prior to shipping and knowingly shipped it anyway! Unfortunately, I am the one who pays monetarily, with my time (almost 3 hours that I can account for), and my headaches while your company continues to give me the run around.
Personal info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator@shellk159
I am deeply sorry to hear about your experience with upgrading your device and for the service you received since this issue began! I want you to know that we do value your time as well as your business and would love the opportunity to restore your confidence in our service.
I would like to further investigate this issue and check the status of your ticket. Please accept my "Follow" request, "Follow" me back and send me a Direct Message so that I can further assist. Thank you for being a part of Verizon Wireless!
AnthonyTa_VZW
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How can I get a real unified library?
I've been searching support pages and discussions for an hour and I can't find instructions for this.
I bought Aperture a couple of years ago and imported my then current iPhoto library. For a couple of months, I imported my photos into Aperture, then I didn't have the time to figure out how to use the app and I returned to iPhoto. Now I have two libraries that are perhaps 75% the same but different pictures in that other 25%. Now I have a new computer with an SSD. I can't afford the space for two libraries. I want to merge the libraries and get rid of all the duplicates.
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Christine
Aperture 3.4.3Although the sales pitch on the Apple website tells me I can now have a unified library, Aperture still asks me to switch to another library. Obviously they aren't unified.
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Aperture 3.3: Using a unified photo library with iPhoto and Aperture
Aperture 3.3: How to use Aperture to merge iPhoto libraries
Before importing your iPhoto library unhide all photos that may be hidden. Aperture cannot unhide the hidden photos.
To avoid importing duplicates use the "merge" option, when importing the library, not the "add" option.
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As for the duplicates in your Pictures folder - are those all duplicates or are some of them images that you need to keep? If they are all duplicates, why not make a backup of this folder and delete the image files using the Finder? aperture will not be able to recognize them as duplicates, if if you renamed them when exporting or resized them.
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