HOW can I get some customer service??!!

Seriously... I know Adobe are supposed to industry leaders in software, but their customer service is among the worst I have ever encountered.
All I am trying to do is have someone tell me why my order was cancelled, why no one told me it was cancelled and why when I tried to place the same order the price had gone up by £200.
I have tried four customer live chats - two didn't understand what I was trying to ask, the other two seemed to get it but didn't do anything/ 'weren't able to help' because they worked for the wrong department and couldn't tell me which department might help.
I have tried emailing customer services. I got one reply where they said they considered my case closed, one reply where the person insinuated I was stupid and had been lookign at the wrong product page (I hadn't) and three times since I have emailed the same address and my emails have bounced back. When I mentioend this to a live chat person, she said it was because 'emails usually don't work if you use an IE browser'. Despite the fact they had worked previously, I sent an email from Chrome - and still it bounced back.
I have tried clicking on the support portal and I get an error message. I have even private messaged an Adobe employee through the forums and begged for help - nothing.
If the email address [email protected] isn't working, how the hell do I get in touch with ANYONE who knows what they're talking about?! And why is it so difficult to get any kind of service from this company?!
Please - if anyone can help me, I'd be so grateful. This is driving me mad. I was prepared to give this company thousands of pounds worth of business, and it's actually impossible to get any information from them at all...

The only way Adobe can demonstrate to its customers that it does care is by opening a dedicated forum (called Customer Care) where people can post their problems regarding payments and accounts related. That forum should only be answered by Adobe Staff (Not even glorified MVPs should be allowed on that forum). People can read the forums but solutions should come from Adobe staff with real names and proper contact details (not some made up names). The solutions should be provided within 24 hours (excluding weekends and public holidays) or at least the customer should be contacted via PM or e-mail within this time framework.
Anything less should simply be not acceptable.
This is Professional Pirate speaking here.

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How do I get decent Customer Service?

How do I get decent Customer Service? I've spent over two hours on the phone and online trying to find out basic questions about Workspaces. India is simply not trained well enough to understand let alone answer basic questions, such as:
What size limits are there on quantity of documents, total storaga capacity, folder sizes etc
Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents
Can access limitations other than Administrator / non-Administrator be set on Workspaces
Is there a time limit on how long a document remains in storage
Is there a file type limit - i.e. only office and pdf documents can be stored
What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc.
Thank you

Hello,
Please understand that Workspaces is a free service; Adobe doesn't charge for it. As a result, it is not possible to provide 1:1 support. But I will try to answer your questions:
What size limits are there on quantity of documents, total storaga capacity, folder sizes etc -- No limit on number of documents uploaded or folder sizes, but the overall size limit for an account is 5 GB.
Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents -- no limit.
Can access limitations other than Administrator / non-Administrator be set on Workspaces -- no, these are the only roles.
Is there a time limit on how long a document remains in storage -- no
Is there a file type limit - i.e. only office and pdf documents can be stored -- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc. -- Take a look at Adobe Acrobat Plus (https://www.acrobat.com/acrobatplus/en/home.html). It doesn't include SendNow ($19.95/yr) or Workspaces (free) but does include a few other services/tools as well as Acrobat Pro.

How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

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Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

I have 2 accounts in my family and would like to purchase some of the same songs for both accounts, however when I try to purchase a duplicate song from the second account the song says play instead of purchase. How can I get some of the same songs?

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Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.

How can I get some help!!!!!

How can I get some help!!!

Since you waited so long at your other thread for an answer, check there.
https://discussions.apple.com/message/25113630#25113630

How can i complain the customer service of the retail store?

how can i complain the customer service provided from the apple retail store? i really feel disappointed with that!

Talk to the store's manager.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
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How can I get what the service pack is installed on my machine from java co

Hi..
Advanced Thanks to everyone, who visit this thread..
In one of my program, I need to find, my Operating System details from java code.. ofcourse I can get OS type and version by System.getProperties().., But especially I need to get what the service pack is installed.. SP1 or SP2.. Can anyone tell me how can I get that info..

Prasad.Kollipara wrote:
Hi boss..
Not to hack the system or not check whether it is hackable or not..
I am developing a tool and before installing it, I need to verify whether it satisfy the requirements or not..
My tool need Minimum Windows Server 2003 OS with SP2..Why would a Java application need that? Sounds like something that should have been done in C#.

Where Can I Get PROPER Customer Service?

I need to ask questions about using the program and I try to use this forum but MOST people don't even get any answer. How do I contact the customer service?

It’s a design mistake.
Do the following:
1. There is a 75% black rectangle behind the text lines "New Slider Design" and "Company name …". Drag this rectangle outside the composition widget.
2. This rectangle is defined by mistake as a footer element. Deselect "footer" in the upper command strip.
3. Now place it back into the composition widget.
4. Because now this rectangle is the frontmost element, select the two text lines and bring them to the front again.
5. Now all works as expected.
One more remark:
There is a white rectangle in the back, which seems to have no function (see screenshot):

How can I get some text from string like AB_CD_9.9.9_Sometext

How Can I get
only 9.9.9 from string "AB_CD_9.9.9_Sometext" with powershell and regular expression?
Thank you,
Lei

This works.
if('AB_CD_9.9.9_Sometext' -match '\d\.\d\.\d'){$matches[0]}else{'notfound'}
¯\_(ツ)_/¯

How can I get some help with Verizon's customer service?

I want to preface this by stating that this is the first time in the 10 years in which I've been a Verizon wireless customer, that I've had a problem that cannot be resolved to my satisfaction. My issue started with a Verizon Wireless Stores in Bethlehem, PA. I asked one of the sales clerks for some assistance (which I now regret). My question to her was that I simply wanted to be able to connect my home laptop computer to the internet data on my mobile plan. Without even discussing the different options, I was "told" I needed to purchase a Mobile Hotspot Device (for $69.99, but just $20 after rebate!). I told the clerk I didn't want to have to pay an additional bill every month and didn't want something that wasn't absolutely necessary. She neglected to give me the more costly details, like the fact that it would require a 2 year contract on the device, and it would also cost me an additional $20 per month. She knew I wasn't really sure what the most cost-effective option was, so I trusted her knowledge. I even had my husband speak to her over the phone about the device, since he's more savvy about technology than I am. The clerk spoke with him the entire time she completed my transaction, and when she rang the sale up, she did not have me sign anything. She handed me the receipts, and told me I had 14 days to decide If I wanted to keep the device. When I got home and tried to use it, it would not connect to my computer. I took it to a local Verizon store on my lunch break one day and they looked into the transaction. They told me it was never put on my account; it was charged to someone else's account in error. I had to go back to the store where I originally purchased it. I wasn't able to get back to the original store right away, but I made sure to get there by the 14th day. It took two store managers to look at my account and figure out the error. They fixed it, but no one apologized to me for the inconvenience; they simply told me they could activate the device for me, or if I didn't want it any more, they would take it back (minus the $35 restocking fee). I took issue with the restock fee, because the store made the error by not giving me the full information at time of purchase, and then not charging it to my account so that I could try it out for 14 days. I was very upset that the manager refused to remove the restocking fee due to "policy" and that I "signed a contract" and I had to pay it. I argued that she should make an exception in this case, because I was inconvenienced. I told her if she valued my future business at her store, she would reconsider. She refused to budge and told me that I didn't need to shop in her store any more. I thought that was quite rude and insulting. So, I took all of my original receipts, along with the receipt that indicated that she refunded the $69.99 plus tax (minus the $35 restock fee). I left the store quite upset, but figured there wasn't much else I could say to her. Meanwhile, it's days later and my bill still shows the entire amount of $74 for the mobile hot spot device still on there. There is no credit for the return at all. I called customer service on my lunch break yesterday, and was on the phone for 45 min with a "Kendra R" to no avail. The entire call, she kept putting me on hold, and my bill was still not straightened out. When I asked to speak with a supervisor or manager, she said there was no one else available. Later that afternoon, I got an automated call (that left a voice message) from Verizon Customer Service to do a survey on my customer service experience. I did the survey and explained that my problem was not resolved and I would like a call back. No one has called me back yet, and I am stuck with no resolution to my problem. Now the Verizon store has the device back, and I still have the entire amount for it on my bill. Can you help me please?

Nope, it was a Verizon Wireless Store. I went in there in the first place because I trusted the Company for their professionalism, but I've been let down badly. I posted my story on here because I'm hoping to be able to get the attention of someone from Customer Service. It seems like the only way you can actually speak with a live person who knows what they are doing, is when you stop paying your bill on time. After you pay your bill, they transfer you to a poorly trained "rep" that has no authority to handle anything important. I'm actually a pretty patient person, but when it takes someone over 45 min mostly just to keep me on hold, and then tell me they can't help me, I'm not really impressed with their idea of customer service.

How can I get my custom PS workflows to run correctly when I Retry them after a failure?

I have some custom PowerShell workflows in place that monitor for status changes to various work items and add Action Log entries as required. As an example one of these workflows monitors for newly created Service Requests and creates an Action Log entry
of the type "Record Opened" (script below).
param ( [string]$SRIDInput )
function Using-Culture
[CmdletBinding()]
Param([Parameter(Mandatory = $true, HelpMessage = 'The culture (language) to run the script in.')]
[ValidateNotNull()]
[System.Globalization.CultureInfo]
$Culture,
[Parameter(Mandatory = $true, HelpMessage = 'The scriptblock or wrapped script to run.')]
[ValidateNotNull()]
[ScriptBlock]
$Script
$OldCulture = [System.Threading.Thread]::CurrentThread.CurrentCulture
$OldUICulture = [System.Threading.Thread]::CurrentThread.CurrentUICulture
try
[System.Threading.Thread]::CurrentThread.CurrentCulture = $culture
[System.Threading.Thread]::CurrentThread.CurrentUICulture = $culture
Invoke-Command $script
finally
[System.Threading.Thread]::CurrentThread.CurrentCulture = $OldCulture
[System.Threading.Thread]::CurrentThread.CurrentUICulture = $OldUICulture
try {
if (!(Get-Module SMlets)){Import-Module smlets -Force -ErrorAction Stop}
$Server = "#######"
$EnteredDate = (Get-Date).ToUniversalTime()
$NewGUID = ([guid]::NewGuid()).ToString()
$ServiceRequest = Get-SCSMObject -Class (Get-SCSMClass -Name System.WorkItem.ServiceRequest$ -ComputerName $Server -ErrorAction Stop) -Filter "DisplayName -like '*$SRIDInput*'" -ComputerName $Server -ErrorAction Stop
$SRTitle = $ServiceRequest.Title
$Projection = @{__CLASS = "System.WorkItem.ServiceRequest";
__SEED = $ServiceRequest;
ActionLog = @{__CLASS = "System.WorkItem.TroubleTicket.ActionLog";
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Using-Culture "en-US" {
New-SCSMObjectProjection -Type MYOB.WorkItem.TypeProjections.HasActionLog -Projection $Projection -ComputerName $Server -ErrorAction Stop
} catch {
($_ | ConvertTo-XML).Save("D:\WorkflowLogs\$SRIDInput-RecordOpened-Exception.xml")
throw $_
We currently are experiencing the bug (#5) noted
here which prompted me to take a look at re-running any failed workflows to continue other tasks.
The problem is though that hitting Retry for the workflow doesn't actually submit the workflow request correctly. As far as I can tell it
is running again (it pops in a new entry in the Workflow status list), but no changes are made to the Action Log and nothing is associated with the Work Item.
I think what is happening is the $SRIDInput variable is not populated on the Retry or perhaps has odd data, which would let the script run but not actually do anything (the filter would return no results), I'm going to add a step into the
script to check if $SRIDInput is empty and fail if that's the case, I'll also write the variable to a log file before anything else happens, that should tell me pretty quick.
I wanted to know if anyone else has had trouble using Retry on custom PS workflows? Any tips? Anything obvious I am missing?
Update: After writing this I'm not sure it would actually fail silently with no valid input as theoretically the New-SCSMObjectProjection cmdlet wouldn't have anything to apply to, I'll update the script anyway and see what happens.

What does the error details show? Retrying a workflow that fails rarely works the second time around.
http://codebeaver.blogspot.dk/

How do I get Skype Customer Service to do their jo...

Hello
I am not happy with Skype Customer Service. My work forced me to log out of Skype to get my WiiFii working (don't ask me why). I logged out, but could not log back in because I forgot my password. I tried to get my password, but it went to an old non-existant email. I then contaced Skype about 5 times to help; and they claim they can't identify me. No one to talk to no emails to resolve it nada. I want to keep my Skype account and want to work with customer service, but they are not at all good on interaction. Anything I can do to get them to work with me? I lost my contacts and funds .. not happy. Is there a better service than Skype for customer service?
Thanks

Hello,
Please understand that Workspaces is a free service; Adobe doesn't charge for it. As a result, it is not possible to provide 1:1 support. But I will try to answer your questions:
What size limits are there on quantity of documents, total storaga capacity, folder sizes etc -- No limit on number of documents uploaded or folder sizes, but the overall size limit for an account is 5 GB.
Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents -- no limit.
Can access limitations other than Administrator / non-Administrator be set on Workspaces -- no, these are the only roles.
Is there a time limit on how long a document remains in storage -- no
Is there a file type limit - i.e. only office and pdf documents can be stored -- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc. -- Take a look at Adobe Acrobat Plus (https://www.acrobat.com/acrobatplus/en/home.html). It doesn't include SendNow ($19.95/yr) or Workspaces (free) but does include a few other services/tools as well as Acrobat Pro.

How can I get some specific value from AP

Hello,
I have AP 350 or 1100 and management software CISCO WORKS for WINDOWS. I need for our customer information how he can get some SNMP specific information OID like signalstrange or something another specific OID. We can get traps from AP but it's not what we can.
Do you know somebody any helps?
Thank you
David

For Windows
Download MG-SOFT Corporation's MIB-Browser, its evlauation version.
Download the AP MIBs from Cisco.
Compile the MIBs using the MG-SOFTs MIB-Explorer and then you see the OID values and expalnations.

How can I get some actual support on here??? I want to know why I put a lock on my phone, when it can B plugged in a comp and B locked, yet EVERYTHING is wiped off my phone, and there is no actual support on this website...I can do the same on FB!!!

I have owned an iPhone just 3 months, and been trying to be optimistic about it, and give it a chance, but I see this site is not run by Apple technicians. Thought I would have some support after taking the time to log in, and ask a question, hoping there might be a chance, that my problem could be fixed, but what are the chances of anyone seeing my question??? I saw the same question, poor lady had asked it back in Dec, of 2011...NO ONE ANSWERED HER!!! Nothing about the iPhone has convinced me to stay with it, it's too fragile, U loose data when Ur phone is locked, and there is no customer support!!! Thank U very much, but I will go back with Blackberry or maybe I will go with the new Galaxy... at least I will know when I lock my phone, it is in fact locked!!! I can't get over the LACK of committment given to customers here, when they apparently take the time to come online, and go through all the nonsense of making a username, when there are no intentions of anyone from APPLE here to give support...it says support and after all is said and done, it's simply a chatroom!!! Have a no chance of anyone seeing Ur question, have better chances of finding an answer on facebook!!!

This is a user to user support forum. We are all iphone users just like you.
You are not addressing Apple here at all.
This is an odd way to ask your fellow iphone users for help. Berating oterh users will not help you.
"it's too fragile"
No it is not. i have never damaged one, nor has anyone I know.
" U loose data when Ur phone is locked"
No you don't. Why do you think this?
"and there is no customer support!!! "
Wrong yet again. Apple has an 800 number and they have many retail stores and they have support articles that you can access using the search bar. Or you can contact them throgh express lane online
"but I will go back with Blackberry "
Please do.
Good ridance

How can I get factual custom name?

I used to use KNA1 but sometime I got that like "pos10"
I only use this fuction following that can get factual name,but I need "loop" so, how can I optimze or use other
method instead of this one?
CALL FUNCTION 'SD_PARTNER_READ'     " get true name of customer.
       EXPORTING
         f_vbeln                = t_vbak-vbeln
         object                 = 'VBPA'
         no_master_adress       = ' '
        TABLES
          i_xvbadr               =   t_sadrvb
           i_xvbpa             =   t_vbpavb.

Hi Yi,
perhaps you work with cpd (conto per divers) - customers
-> the name of those customer you'll only find in table <b>bsec</b> (name1) or in an corresponding table of SD (salesorder/factura )
thank + regards Andreas

HOW can I get some customer service??!!

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