Where Can I Get PROPER Customer Service?

I need to ask questions about using the program and I try to use this forum but MOST people don't even get any answer. How do I contact the customer service?

It’s a design mistake.
Do the following:
1. There is a 75% black rectangle behind the text lines "New Slider Design" and "Company name …". Drag this rectangle outside the composition widget.
2. This rectangle is defined by mistake as a footer element. Deselect "footer" in the upper command strip.
3. Now place it back into the composition widget.
4. Because now this rectangle is the frontmost element, select the two text lines and bring them to the front again.
5. Now all works as expected.
One more remark:
There is a white rectangle in the back, which seems to have no function (see screenshot):

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    Hello,
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    Summary
    Symptom
    Additional information for SAP.Net Connector that was not included in the guide.
    Other terms
    SAP .NET Connector, Proxy Wizard
    Solution
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    2. Corrections for SAP.NET Connector 1.0
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    The SAP wizard table does not work. Existing tables are not recognized.
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    Header Data
    Release Status: Released for Customer
    Released on: 10.12.2004  16:40:26
    Priority: Recommendations/additional info
    Category: Installation information
    Primary Component: BC-OP-NET-NCO SAP .Net Connector
    Secondary Components: BC-OP-NET-VS Visual Studio .Net Connector Wizard
    Message was edited by:
            amit chawathe

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