How do i cancel all of my services? fed up with BT...

Hey
As you might be able to tell, I am totally fed up with BT, the Broadband is stupidly slow only 1meg, customer service is poor, and bt vision doesnt even work without constant errors (V04).
Now BT have the cheek to increase our monthly costs by 70 pence a month and raise the call charges!
I am now stuck in a contract (12 months for the Option 3 BB & Evening & Weekend phone) and 6 months for BT Vision Gold.
I've spent many hours on the phone being bounced from pillar to post by the asians and the uk based ''reps'' are not much better, BT seem to insist on sending an engineer with no flexibility on times as we all work when the slots are!
Surely there must be a clause in the contract that allows me to cancel the services without paying £376!!! to cancel the poor service.
Not sure whether term 50 and term 52 of the residential terms and conditions would allow us to get rid of BT?
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
I can get a better package from Smallworld (Ultimate TV, Sky Sports, Sky Movies, ESPN, 50meg Broadband, Evening and Weekend calls) for only £70 a month! They offer better customer service aswell.
Thank you

Hi.
if they have changed the terms of your contract ie: increased prices etc, then this would give you the right to cancel trhat part of your contract that is affected.
You must inform them within (I believe) 10 days from being imformed of the change in terms and conditions.
[edit] As its only the phone side that would be affected, how you go about BB and Vision I am not sure. maybe some one will post some advice on that.
[edit] Changing the terms (notification)
Sometimes, we will need to change the charges or the terms and conditions of a service covered by this agreement. We will publish details of all changes online at www.bt.com.
We will also let you know about a price increase or a change to the terms and conditions that we believe is likely to cause you material disadvantage at least one month before it happens. We will let you know about other price changes and changes to the terms and conditions with your next available bill or by an alternative method if this is simpler.
Sometimes we may need to make changes to our charges or the terms and conditions of a service which are outside of our control – for example to meet legal, regulatory or financial requirements. If we need to make changes for these reasons, we will let you know as soon as we can, but we will not have to meet the timescales detailed in paragraph 50, and you will not be able to end any affected service early without charge.
If we make a change to the price or the terms and conditions of a service which is to your material disadvantage, you will not have to pay a charge if you decide to end that service early, unless the Tariff Guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end that service within 10 days. This agreement will continue to apply to any other services that are not affected by any changes that we make.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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2 (
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