How do I get rid of this virus:Trojan=JS/Medfos.A ?

I use Microsoft Essentials for security. Perhaps it is not the right one? I don't know what to use for security or how to get rid of this miserable virus. Can you help me?
''E-mail removed for privacy -M''
Thanks you in advance for your help,
shulamit

Hi,
If you use MSE, you should scan your computer for viruses. Do a full scan so you can get a thorough scan of your system.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]

Similar Messages

  • I have a virus -- **** sites keep popping up in the middle of what I'm doing.  How do I get rid of this virus?

    This morning my MacPro had a **** site on it.  aghh.  And now, in the middle of doing anything on my Mac, **** pops up.
    How do I get rid of it....specifically....step by step?

    Probably this, reported on ZDnet today:
    New MAC OS X scareware delivered through blackhat SEO
    The Mac Security Blog » MAC Defender Rogue Anti-Malware Program Attacks Macs via SEO Poisoning
    Thomas' Corner » MacDefender in action

  • I think I have a virus or a bot.  Numerous people on my e-mail list received strange e-mails from me overnight.  How do I get rid of this virus or bot?  Any suggestions.

    I think I have a virus or bot on my MacBook.  Random e-mails have been sent from my e-mail overnight.  I use comcast.net.  Any suggestions for removing the bot.

    Let me guess, one or more of your friends has asked you why you're sending them solicitations for phony pharmaceuticals or shady software?
    These emails did not originate from your MacBook. What happens is that one or more of your friends has a Windows computer with your email address stored in its Address Book (or whatever Windows calls it). Their computer gets infected with a program that examines email addresses stored on it and used yours as the "return address" on the spam it's spewing forth, to disguise the actual source.
    At present, there are no such known programs that run on Macs. Therefore, there is nothing to remove on your MacBook. All you're guily of is sending an email to someone with a Windows computer, who is lacking the anti-malware utilities that are a practical requirement for Windows.
    Summary: There's nothing you can do.
    Lesson: Friends don't let friends run Windows.

  • Virus "Torjan Gen 2 "detected today .. how do i get rid of this Trojan do i need to take my computer in

    How do I get rid of this virus. Must I take it to Apple of Geek squad?

    Helpful Links Regarding Malware Problems
    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
    Fix Some Browser Pop-ups That Take Over Safari.
    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
    Quit Safari
    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
    Relaunch Safari
    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

  • A virus called "flash player pro" has entered my iPad.  I cannot access Yahoo, iTunes. Or Facebook.  How do I get rid of the virus?

    A virus called "flash player pro" has entered my iPad.  I cannot access Facebook, Yahoo, or iTunes.  How do I get rid of this virus?

    Your iPad does not have a virus unless it is jailbroken. Close all apps nd reset your iPad. Clear Safari as well.
    Go to Settings>Safari>Clear Cookies and Data.
    Closing apps in iOS 7 works like this. Drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • I continue to get the /.HTML/Rce.Gen3 virus through my mailbox almost daily.  It is picked up by my anti-virus software.  How do I get rid of this permanently so I stop getting it daily?  Is it from a internet cache??

    I continue to get the /.HTML/Rce.Gen3 virus through my mailbox almost daily.  It is picked up by my anti-virus software.  How do I get rid of this permanently so I stop getting it daily?  Is it from a internet cache??

    I use MacKeeper on my MacBook Pro
    Ack! Get rid of that immediately! MacKeeper's bad news. Plus, it does a really awful job of actually detecting malware. See:
    Beware MacKeeper
    Mac anti-virus detection rates
    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
    My active accounts are clean, but the On My Mac gmail keeps and continues to repopulate all email, even after I trash them.
    If you're seeing messages remaining in GMail's All Mail folder after deleting them, that's normal. GMail keeps all messages in there, even after deletion, unless you manually delete stuff using GMail's web interface. See Hiding GMail’s “All Mail” from Apple Mail.
    If you're actually having trouble deleting e-mail from an On My Mac mailbox, there's probably something wrong with your mailboxes.

  • How do i get rid of this box?

    For every web site i go on a Web Process window keeps appearing asking for permission to connect to whatever website i go on, and i have an option to allow and deny "Until quit" or "forever"
    How do i get rid of this box because it is really anoyying

    I've got GlimmerBlocker but I'm not seeing this window.....
    Try unisntalling GB, instructions here >  http://glimmerblocker.org/wiki/Uninstall
    Restart your Mac. Try Safari.
    You can always reinstall GB.
    BTW...  GlimmerBlocker is an ad blocker, not anti virus software.

  • Recently I received a RCMP UKASH virus on my iPad mini. How do I get rid of the virus?

    Recently I received a RCMP UKASH virus on my iPad mini. How do I get rid of the virus? Also will it affect anyone else's mobile devices?

    Your iPad cannot get a virus, so there is nothing to clear or clean up. Read this discussion and while it has nothing to do with the iPad, see Thomas Reed's response at the end of the thread.
    https://discussions.apple.com/message/22630660#22630660

  • I went on a website, then another window opened and said i had a virus. how do i get rid of the virus.

    I was just browsing on the internet. opened a website called watch32.com and another window opened saying i have a virus. i have done a scan using clamXav and it says that there is no infected files but when i go to the console it says the know virus number. how do i get rid of the virus?

    Kyri1 wrote:
    Download AVG AntiVirus For mac
    DO NOT download AVG. As has already been pointed out repeatedly, this is not due to a virus, and AVG is no good on the Mac anyway.
    For details on exactly what's going on here, see:
    Tech support scam pop-ups
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

  • How do I get rid of the virus "MacShield"?

    I opened a picture on Safari and then I got all these fake viruses and then MacShield came on a claimed that they were going to protect me from the viruses but I found out it was fake.  So I got MacAFee of something like that and MacShield keeps popping up.  How do I get rid of it?

    Trojan War
    If you discover a trojan program is running on your computer then look to the following information for assistance:
    1. A recent discussion on the Apple Support Communities: MacDefender Trojan.
    2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
    3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
    4. A new removal utility - MacDefenderKiller
    5. And to protect against a recent variant, MacGuard.
    Before you delete anything, we need your help. Some AV folks in our community need to analyze these files in order to protect others. Before you delete anything please consider doing the following:   Upload either the original .zip file or the MacGuard application to http://www.VirusTotal.com.  If either is not detected by ClamXAV, then also upload it to http://cgi.clamav.net/sendvirus.cgi.   If you are uncomfortable doing this for any reason and can determine the URL of the site where you got it please send the link to [email protected].
    Removing strange software can be a task.  The following outlines various ways of uninstalling software:
    Uninstalling Software: The Basics
    Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them in the above location and delete them, too.
    Some applications may install an uninstaller program that can be used to remove the application.  In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
    Some applications may install components in the /Home/Library/Applications Support/ folder.  You can also check there to see if the application has created a folder.  You can also delete the folder that's in the Applications Support folder.  Again, they don't do anything but take up disk space once the application is trashed.
    Some applications may install a Startup item or a Log In item.  Startup items are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder.  Log In Items are set in the Accounts preferences.  Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab.  Locate the item in the list for the application you want to remove and click on the Delete [-] button to delete it from the list.
    Some software use startup daemons or agents that are a new feature of the OS.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
    If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term.  Unfortunately Spotlight will not look in certain folders by default.  You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead.  Download Easy Find at VersionTracker or MacUpdate.
    Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.
    There are many utilities that can uninstall applications.  Note that you must have this software installed before you install software you may need to uninstall.  Uninstallers won't work if you install them after the fact.  Here is a selection:
    AppZapper
    Automaton
    Hazel
    CleanApp
    Yank
    SuperPop
    Uninstaller
    Spring Cleaning
    Look for them and others at VersionTracker or MacUpdate.
    For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
    After removing all the components of the software you may have to restart the computer to fully disable the software.  This will be the case when removing software that has installed a daemon.  After the daemon has been removed you need to restart the computer to stop the daemon.  Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.

  • HT4623 I have an download that hasnt downloaded and my phone keeps asking me to put my apple id password in how do it get rid of this?

    I have an download that hasnt downloaded and my phone keeps asking me to put my apple id password in how do it get rid of this?

    Any error message?

  • In Mail, one mailbox for Recovered Message (AOL) keeps showing 1 very large message that I cannot delete. How can I get rid of this recurring problem, please?

    In Mail on iMac, successfully running OS X Lion, one mailbox on My Mac for "Recovered Messages (from AOL)" keeps showing 1 very large message (more than 20 Mb) that I just cannot seem to delete. Each time I go into my In Box, the "loading" symbol spins and the message appears in the "Recovered Messages" mailbox. How can I get rid of this recurrent file, please?
    At the same time, I'm not receviving any new mails in my In Box, although, if I look at the same account on my MacBook Pro, I can indeed see the incoming mails (but on that machine I do not have the "recovery" problem).
    The help of a clear-thinking Apple fan would be greatly appreciated.
    Many thanks.
    From Ian in Paris, France

    Ian
    I worked it out.
    Unhide your hidden files ( I used a widget from http://www.apple.com/downloads/dashboard/developer/hiddenfiles.html)
    Go to your HD.
    Go to Users.
    Go to your House (home)
    there should be a hidden Library folder there (it will be transparent)
    Go to Mail in this folder
    The next folder ( for me ) is V2
    Click on that and the next one will be a whole list of your mail servers, and one folder called Mailboxes
    Click on that and there should be a folder called recovered messages (server) . mbox
    Click on that there a random numbered/lettered folder -> data
    In that data folder is a list of random numbered folders (i.e a folder called 2, one called 9 etc) and in EACH of these, another numbered folder, and then a folder called messages.
    In the messages folder delete all of the ebmx (I think that's what they were from memory, sorry I forgot as I already deleted my trash after my golden moment).
    This was GOLDEN for me. Reason being, when I went to delete my "recovered file" in mail, it would give me an error message " cannot delete 2500 files". I knew it was only 1 file so this was weird. Why 2500 files? Because if you click on the ebmx files like I did, hey presto, it turned out that they were ALL THE SAME MESSAGE = 2500 times. In each of those folders in the random numbers, in their related message folder.
    Now remember - DONT delete the folder, make sure you have gone to the message folder, found all those pesky ebmx files and deleted THOSE, not the folder.
    It worked for me. No restarting or anything. And recovered file. GONE.
    Started receiving and syncing mail again. Woohoo.
    Best wishes.

  • The curser includes a text box from a previous image or link when the curser is positioned on the side of the page. i click and it goes away but only to return again on the next launched page. how do i get rid of this?

    the cursor includes a text box from a previous image or link when the cursor is positioned on the side of the page. it will mainly happen when i hit "back" from the page i was on. i click and it goes away but only to return again on the next launched page. i also keep several tabs open and it will carry over to any one of them i go to. how do i get rid of this?
    == This happened ==
    Every time Firefox opened
    == when i upgraded to most recent version 3.6.8

    A number of extensions can cause that problem, you'll need to do a little troubleshooting to find out which extension is causing that to happen for you.
    [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

  • Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

    Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

    What to do before selling or giving away your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT5661
    MaggySimpson wrote:
    Hi! I sold my Iphone on ebay.
    Follow the instructions to remove a device you no longer have.
    From here  >  http://support.apple.com/kb/PH13695?viewlocale=en_US

  • I get a recurrent request to connect by wi-fi to another computer on my wi-fi network, even if I am already connected to this other computer by wi-fi.  How do I get rid of this recurrent request?

    I have two MacBook Pros on my local wi-fi network.  I usually have these connected to each other over my wi-fi network.  Normally, I only connect to my old computer (MacBookPro) from the new computer (MacBookPro2), so I can access files on my old computer that are typically not on my new computer.  I use the same admin username (John Doe) and password on each computer.  Currently, I have Mavericks (10.9.5) on my old computer and Yosemite (10.10) on the new MacBook Pro.  All
    I am now getting a recurrent request to connect to old computer even when I am already connected!  When this request is being made, I am asked to connect to a username (johndoe instead of John Doe).  The exact alert:
         Enter your name and password for the server "MacBook Pro".
         connect as     << button is pressed for Registered User >>
         Name: johndoe
         Password: _________
         << Cancel button >>  << Connect button >>
    When I enter correct user name (John Doe or johndoe) and password for my account on Mavericks computer, the connection fails (whether I connected to Mavericks computer or not), and I get the following:
         There was a problem connecting to the server "MacBookPro".  The share does not exist on the server.  Please check the share name and try again. 
    If I change to the proper share name John Doe and use the correct password, I still am not connected and I get the same failure message and am asked to use the correct share name again.  If I cancel message, the connection message goes away for a while whether I am actually connected to old computer or not. It will then come back on the workspace I am currently using on my new macbook.  When I am downloading files using terminal, the connect request comes up constantly if I continue canceling the message which is really irritating.  How do I get rid of this constantly recurring request to connect???

    It means you must be connected to your computer via Wi-Fi (or cable).
    Or wait for iOS 5

Maybe you are looking for