I think I have a virus or a bot. Numerous people on my e-mail list received strange e-mails from me overnight. How do I get rid of this virus or bot? Any suggestions.

I think I have a virus or bot on my MacBook. Random e-mails have been sent from my e-mail overnight. I use comcast.net. Any suggestions for removing the bot.

Let me guess, one or more of your friends has asked you why you're sending them solicitations for phony pharmaceuticals or shady software?
These emails did not originate from your MacBook. What happens is that one or more of your friends has a Windows computer with your email address stored in its Address Book (or whatever Windows calls it). Their computer gets infected with a program that examines email addresses stored on it and used yours as the "return address" on the spam it's spewing forth, to disguise the actual source.
At present, there are no such known programs that run on Macs. Therefore, there is nothing to remove on your MacBook. All you're guily of is sending an email to someone with a Windows computer, who is lacking the anti-malware utilities that are a practical requirement for Windows.
Summary: There's nothing you can do.
Lesson: Friends don't let friends run Windows.

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How do I get rid of this virus:Trojan=JS/Medfos.A ?

I use Microsoft Essentials for security. Perhaps it is not the right one? I don't know what to use for security or how to get rid of this miserable virus. Can you help me?
''E-mail removed for privacy -M''
Thanks you in advance for your help,
shulamit

Hi,
If you use MSE, you should scan your computer for viruses. Do a full scan so you can get a thorough scan of your system.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]

I have a rectangle with the word caption written twice on it which appears on my page and obscures my information - how can I get rid of this please?

I have a rectangle with the word 'caption' written twice on it which appears on my page and obscures my information. How can I get rid of it please?

Can you post the URL so we can test the page and look at its code?

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This morning my MacPro had a **** site on it. aghh. And now, in the middle of doing anything on my Mac, **** pops up.
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Probably this, reported on ZDnet today:
New MAC OS X scareware delivered through blackhat SEO
The Mac Security Blog » MAC Defender Rogue Anti-Malware Program Attacks Macs via SEO Poisoning
Thomas' Corner » MacDefender in action

A virus called "flash player pro" has entered my iPad. I cannot access Yahoo, iTunes. Or Facebook. How do I get rid of the virus?

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Your iPad does not have a virus unless it is jailbroken. Close all apps nd reset your iPad. Clear Safari as well.
Go to Settings>Safari>Clear Cookies and Data.
Closing apps in iOS 7 works like this. Drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Virus "Torjan Gen 2 "detected today .. how do i get rid of this Trojan do i need to take my computer in

How do I get rid of this virus. Must I take it to Apple of Geek squad?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

I suddenly have BING as my search engine. I checked my settings and Google is my search engine. I can't seem to get rid of this BING any suggestions?

I suddenly have BING as my search engine. I checked my settings and Google is my search engine. I can’t seem to get rid of this BING any suggestions on getting rid of it and getting back to Google?

Hello
I did remove Bing from the drop down menu, but it is still in Firefox as main search engine. I also did a back up and restore. Nothing has worked so far. I read a post that people were able to delete Bing from Explorer. I guess using Explorer will be my last resort.

I keep getting a pop-up WEBKIT 2 WEB PROCESS.exe has stopped working and then I can't do anything -- any suggestions as to how I can get rid of this one?

I keep getting a pop-up WEBKIT 2 WEB PROCESS.exe has stopped working and then I can't do anything -- any suggestions as to how I can get rid of this one?
but i using safari on windows7.

Uninstall Safari and reinstall:
Safari 5.1.7 for Windows - Support - Apple
If this doesn't work, I suggest migrating to a different browser given that: Farewell Windows Safari, as Apple excludes its homegrown browser ...

How do I get rid of a virus I mistakingly got from a site called 'firstrow.eu'?

How do I get rid of a virus I mistakingly got from a site called 'firstrow.eu'?

Ru-tang wrote:
Ok then one last dumb layman's question...how do I rid myself securely of mackeeper/cleanmymac/norton? Does my Mac have an uninstaller or do I just dump them securely into the trash from Applications in my finder?
How you remove an app depends on the app. There's no built-in uninstaller in Mac OS X. Apps that were purchased through the App Store can just be dragged to the trash. Apps that required an installer should also require an uninstaller, and that uninstaller should be provided by the developer. Apps that are installed just by dragging to the Applications folder are a bit of a gray area... they should be removable just by dragging them to the trash, but sometimes such apps will install things that run in the background and that need removing. You'd need to see if the developer has removal instructions or an uninstaller.
There are special cases, of course. MacKeeper, for example, requires an installer, but has no uninstaller. Instead, you just drag the app to the trash, and a component of MacKeeper will notice that and ask if you want to remove it.
To remove Norton, you need to run the original installer, which will offer to remove Norton if it's already installed. If you don't have that installer, you can re-download it or check with Symantec about an uninstaller.
As for CleanMyMac, here's what the developer has to say:
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
As a general rule, when dealing with apps from outside the App Store, you should always find out how an app is properly removed before installing it, as some apps from irresponsible developers may need - but not have - uninstallers. If an app doesn't have an easy removal process, you should think very carefully before installing.

How do i get rid of a virus, how do i get rid of a virus

how do i get rid of a virus

First, note that any time your anti-virus software detects malware, you need to investigate it. You should never delete the supposedly infected files automatically, nor should you delete the anti-virus software without investigating. Both of these things could get you into trouble.
It is very likely that Bitdefender only detected some Windows malware attached to e-mail or in your web browser's cache or something along those lines. However, since you have deleted Bitdefender, we can't know for sure. We would need to know exactly what malware was detected and what files Bitdefender claimed to be infected in order to give you any specific advice on how to respond. For some general advice, see:
How to remove infected files
As to the utility of Bitdefender, it definitely isn't all that great on the Mac. I would agree it should be removed, though the right time to do so was after dealing with the possible malware it detected.
Regarding what you should replace it with, I would refer you to my Mac Malware Guide. It will tell you how to protect yourself, which is far more important. If, after reading it, you decide that you want anti-virus software, it has a couple recommendations.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

HT4623 I have an download that hasnt downloaded and my phone keeps asking me to put my apple id password in how do it get rid of this?

I have an download that hasnt downloaded and my phone keeps asking me to put my apple id password in how do it get rid of this?

Any error message?

Updated my iPhone 5 to ios7, in the App store after installing updates I now have a never ending list of the Apps I've updated. How do I get rid of the list after they've been updated? In the previous version I did not have an annoying permanent list.

Updated my iPhone 5 to ios7, in the App store after installing updates I now have a never ending list of the Apps I've updated. How do I get rid of the list after they've been updated? In the previous version I did not have an annoying permanent list.

iOS 7 allows you to have your apps update automatically. Therefore, the list of what has been updated stays so that you can see what was updated, when and what the release notes say. It has been suggested that they list has a limit, much like Recents. Currently, there is no way for the user to delete the entries manually. Just try not to look at them.

Messages icon indicates that there is an unopened message but when i go into it the message is blank and no option to delete it. Any ideas how i can get rid of this and stop it from opening up in the blank message each time i open my messages?

The message icon on my iphone indicates that there is an unopened text message, but when i go into it, it just opens up a blank message, and there is no option to delete it. Any suggestions how i can get rid of this message, and prevent my phone from always opening up in the blank message whenever i go into my messages, rather than just opening as my inbox?
Many thanks

Hard restart.. While the phone is powered in, hold the power and home button. Hold them down and keep them held down. the phone will eventually shut itself off and reopen. keep held down till you see the appl elogo, then release. This will not delete anything off your phone, it will just force all apps to stop their current process. If you just turn the phone on and off, it will just pick up where it left off. Good luck

I went on a website, then another window opened and said i had a virus. how do i get rid of the virus.

I was just browsing on the internet. opened a website called watch32.com and another window opened saying i have a virus. i have done a scan using clamXav and it says that there is no infected files but when i go to the console it says the know virus number. how do i get rid of the virus?

Kyri1 wrote:
Download AVG AntiVirus For mac
DO NOT download AVG. As has already been pointed out repeatedly, this is not due to a virus, and AVG is no good on the Mac anyway.
For details on exactly what's going on here, see:
Tech support scam pop-ups
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

I have somehow gotten a VPN line added to my settings just below Personal Hotspot. Unless this is turned on I am unable to connect to the interenet. How do I get rid of this VPN?

I have somehow gotten a VPN line added to my settings just below Personal Hotspot. Unless this is turned on I am unable to connect to the interenet. How do I get rid of this VPN?

Your post doesn't mention whether you are getting any errors from your iPod or that it's a case where deleting in the usual ways doesn't work so I'm unsure what your issue is. In normal use, how you delete content from your iPod depends how you have it set to update:
If you are updating automatically then delete the files from the iTunes library and next time you connect they will automatically be deleted from your iPod. Highlight the file and press the delete key on your keyboard, or right click and choose either Clear or Delete, depending on which version of iTunes you are using.
If you are updating manually, connect your iPod and click on the icon when it shows in the iTunes 7 source list click on the chevron (the little triangle) to the left of the iPod icon This will display the various icons for the iPod itself, Music, Movies, TV Shows and Playlists. Click on Music and you'll see the traditional song view. Find the files on your iPod that you want to remove, highlight them and delete directly.
To select multiple items such as all the songs in an album, click on the first track in the list hold down the shift key and click on the last track to highlight the selection. Then press the delete key.
To summarise, you start by highlighting the song/video/selection in either the iTunes library or on the iPod song list as displayed in iTunes then press the delete key on your keyboard: Deleting songs or playlists from your iPod

I think I have a virus or a bot. Numerous people on my e-mail list received strange e-mails from me overnight. How do I get rid of this virus or bot? Any suggestions.

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