How do I get the credentials to get the license key?

We've bought a copy of BusinessObjects Crystal Reports almost a month ago through the [http://store.businessobjects.com/] website. We've received the actual product CD from Digital River (provider of the online store), but only got a 60-day trial key with it.
The letter that came with the delivery just states, that the product key can be retrieved through the SAP Service Marketplace [http://service.sap.com] website, and that log-on credentials for the SMP will be sent via separate communication. It gives no details on what kind of communication to expect and especially not on when this communication will be sent.
The separate communication never arrived and I wouldn't want to rely on a software for which we only got a trial key, which will eventually expire.
I've sent emails to several support addresses, including the ones from Digital River, SAP and BOSAPEMEA and I called SAP customer support in Germany, but nobody was able to help me yet.
Edited by: Michael Poettgen on Mar 25, 2009 2:40 PM

Hi Michael,
-          Login to SAP and Business Objects portal
For getting the Login Id and Password fro SAP and BusinessObjects Portal you have to contact to our Customer Interaction Center (CIC)
+49-6227-744969 (available worldwide)
Below are the contact numbers of CIC in Americas:
USA T: +1 800 677 7271 (toll-free) (24 x 7)
T: +1 610 661 7241 (if dialing from outside North America) (24 x 7)
F: +1 610 661 0716
Canada T: +1 888 471 4727 (toll-free) (24 x 7)
T: +1 610 661 7257 (if dialing from outside North America) (24 x 7)
F: +1 610 661 0716
For North America: T: for E-Sourcing customers: +1 866 456 1983
T: for E-Sourcing providers: +1 866 456 1985
We can not make our involvement because it involves lots of documentation and we are not well versed with that so CIC is the right place to deal with this and they will help you further for getting your credentials for SAP and CO portal.
-     Business Objects Knowledgebase Central
https://www.sdn.sap.com/irj/sdn/advancedsearch?cat=sdn_ossnotes&query=&adv=true
It will ask you for a guest account and you can create it there itself.
- Software downloads (Crystal Designer fix packs)
http://resources.businessobjects.com/support/additional_downloads/
    - Documentation on Crystal Designer XI and Developer
you can get the documentations on CR and BO on below link:
Http: //help.sap.com/
Click on tab BusinessObjects and then you can give the search criteria for the documents.
Useful links related to Crystal Reports Designer and Java API
https://boc.sdn.sap.com/developer/library
Hope above information helps you.
In case of any queries feel free to contact us.
Regards,
Deepti Bajpai

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