How do I reach the customer relations team?

I have been unsuccessful in getting help for an extended warranty repair for my Vaio for weeks. How do I reach someone who actually cares and can assist, who resides in the United States.

E61381665 I hope that you are a corporate customer relations person as I cannot explain the total lack of communication/organization/problem understanding-solving of your outsourced phone support staff, which I have experienced to date. I have spent over 5 hours in phone conversations wihout ever being able to escalate the probelm to a supervisor/manager/customer service person. It has been like listening to a broken record over and over. And the fact that there is no customer service phone number in 2015 is a serious concern for an upscale consumer market. My Vaio computer sustained water damage in mid June. It took 4 days to get an authorization to get a repair. It is now over a month at Best Buy, and I keep getting updates from Geek Squad. They have ordered more parts six (6) times now and cannot complete the repair. At what point will I simply get a replacement/refurb/store credit/refund? I am a professional consultant and make a living with a laptop while traveling. A month is unacceptable to wait for a repair when I paid a 20% premium on my purchase at a Sony Store to insure continuity of service. Please help. Steve Klein

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I recently had a problem with my AT&T bill. The rep that I spoke with, Latrice Iiland was fantastic. How can I reach here to discuss follow-up? Thanks!

E61381665 I hope that you are a corporate customer relations person as I cannot explain the total lack of communication/organization/problem understanding-solving of your outsourced phone support staff, which I have experienced to date. I have spent over 5 hours in phone conversations wihout ever being able to escalate the probelm to a supervisor/manager/customer service person. It has been like listening to a broken record over and over. And the fact that there is no customer service phone number in 2015 is a serious concern for an upscale consumer market. My Vaio computer sustained water damage in mid June. It took 4 days to get an authorization to get a repair. It is now over a month at Best Buy, and I keep getting updates from Geek Squad. They have ordered more parts six (6) times now and cannot complete the repair. At what point will I simply get a replacement/refurb/store credit/refund? I am a professional consultant and make a living with a laptop while traveling. A month is unacceptable to wait for a repair when I paid a 20% premium on my purchase at a Sony Store to insure continuity of service. Please help. Steve Klein

How do you invoke the customer satisfaction guarantee on HP photo paper?

OK, perhaps this is a silly question, but I can't find anything on the HP site or forums that addresses this. How does one invoke the customer satisfaction guarantee on HP photo paper? The instructions in the box (and website) tell me to call HP customer care. I did that, and spent 25 minutes having a technician tell me it was a problem with my printer (HP Photosmart C6180), my printer was out of warranty, and I would need to exchange it and pay a fee to upgrade to a newer model with a 1 year warranty. She seemed not to care or know anything about the customer satisfaction guarantee for paper; she was only trained to tell you the problem was most surely with the printer.
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The only numbers available (I've just reached over and picked up a box of premium plus 4X6 from my supply shelves to look) are on the bottom end back of the box. They are directly under their corresponding bar codes; the Product Number (for 4X6 premium plus it's Q1978AC) and what looks like the SKU (on my box, ignoring the small 8 and 5 at either end, that reads 0873654213). Additionally, there is a "Lot Number" (printed in white dot printing on a gray box background) directly above the product number (which should have "US" in the upper left, and a string below that...mine is US00204805). There is no number on the back of the paper, just the HP logo and a string of 6 small dots under it in a diagonal pattern spread across it.
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Message Edited by HLansing on 08-14-2009 06:15 AM

How can you expect the customer to have a LOCAL/COUNTRY Based Credit Card every where we go??? Last week I was on holiday in HK, and from my Hotel I was able to use m VN Credit Card with my Apple ID and purchase online! Why THIS WEEK, can't I use my HS

Apple_ID_card_declined_for_this_country
How can you expect the customer to have a LOCAL/COUNTRY Based Credit Card every where we go???
Last week I was on holiday in HK,
and
from my Hotel I was able to use m VN Credit Card with my Apple ID and purchase online!
Why THIS WEEK, can't I use my HSBC Platinum Credit Card from Vietnam,
for my Singapore Apple ID account ,
while working here in Vietnam???

Unfortunately, this is a problem that is driven by the DRM Dictatorship. Despite the proliferation of mobile devices and the fact that there are many of us who do a lot of international travel, content providers don't want you to have access to their products outside of your homeland. The Balkanized mentality of the DRM Dictatorship is way out of touch with the modern world.
At least Apple, to its credit, allows you to use your accounts outside of your homeland as long as you have the proper credentials for them. Most other services use the more Draconian geolocation filtering which does require you to be physically present in your homeland. For the most part, you are not allowed to leave home if you want access to your favorite entertainment!

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How to find out the tables related to CRM datasources? For example, the table related to 0CRM_OPPT_H.
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R.Ravi

Hi Ravi,
To find out all tables used go into the CRM source system to transaction RSA3 and prepare the selections for extraction of your datasource.
In a parallel session execute transaction ST05 and press the button 'Activate Trace'
Go back to the extracor checker and execute the extraction.
Switch sessions and subsequently 'Deactivate Trace' and 'Display Trace'.
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regards,
Olav

How we can see the data related to finance ??

Hi Gurus,
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they asked the same question.
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Points 'll be assigned..
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Syam

For Finance the standard datasources are
0FI_GL_4
0FI_AR_4
0FI_AP_4
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select these datasources
click on manage
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OR
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how can i extend the customer to other sales area

Hello Harish,
Once you have a customer (eg. 100002) in one sales area (eg. 0010/10/10), you open XD01 tcode, enter the same customer number (100002) in customer field and enter sales area (say u want to create in 0020/10/10) in which you want to create the same customer. Now in Reference section, enter the customer number (100002) and sales area in which already the customer exists (0010/10/10). When you press enter, it allows you to modify the sales area data for the customer for new sales area.
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Hi Roman.Pokrovskij,
According
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<?xml version="1.0" encoding="utf-8"?>
<ssma-script-file xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="C:\Microsoft SQL Server Migration Assistant for Access\Schemas\A2SSConsoleScriptSchema.xsd">
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<output-window suppress-messages="false"
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<data-migration-connection source-use-last-used="true"
target-server="target_1"/>
<progress-reporting enable="false"
report-messages="false"
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<object-overwrite action="skip" />
</output-providers>
</config>
<servers>

<sql-server name="target_1">
<sql-server-authentication>
<server value="$SQLServerName$"/>
<database value="$SQLServerDb$"/>
<user-id value="$SQLServerUsrID$"/>
<password value="$SQLServerPassword$"/>
<encrypt value="true"/>
<trust-server-certificate value="true"/>
</sql-server-authentication>
</sql-server>
</servers>
<script-commands>
<create-new-project project-folder="$project_folder$ "
project-name="$project_name$"
overwrite-if-exists="true"/>
<connect-target-database server="target_1"/>
<load-access-database database-file="$AccessDbFolder$\$AccessDatabaseFile$"/>---

<map-schema source-schema="$AccessDatabase$" sql-server-schema="$SQLServerDb$.dbo" />


<convert-schema object-name="$AccessDatabase$"
object-type="Databases"
conversion-report-overwrite="true"
verbose="true"
report-errors="true" />


<synchronize-target object-name="$SQLServerDb$.dbo"
on-error="fail-script" />


<migrate-data object-name="$AccessDatabase$.Tables"
object-type="category"
report-errors="true"
verbose="true"/>
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Sofiya Li
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What can be done when the Customer Relations Department fails to call? Disgusted and appalled.

I have had a sony KDL-W590B (same as the W600B but from Costco) for less than one year. The original television had a dark spot in the upper left hand quadrant. I contacted Sony and was instructed to do a factory reset on the television and exchange it at Costco if that did not fix the issue. It was not fixed so I exchanged it per their instructions. The replacement KDL-W590B worked adequately for 10 months and then developed a dark, dead spot in the upper left hand quadrant. I contacted Sony and was advised that I could receive a new downgrade as a replacement (the new 48R510C which has 2 HDMI ports compared to the 4 on the W590B and horrible input lag) or I could request a facory recertified W590B. I chose the latter and received the replacement the next week. The replacement was broken. The image on the screen was barely discernible through the black spots and circles all over the screen. I called Sony and explained the situation and was told on Wednesday 5/27/15 that I would receive a call from the Customer Relations Department no later than 1p.m. on 5/28/15. I called back at 3p.m. on 5/28/15 and was told that there are no supervisors available at Sony and that I would have to await a call from the Customer Relations department no more than 24 hours later and he claimed to escalate the issue. I called back at 4p.m. on 5/29/15 and was told that I would have to await a call back from the Customer Relations Department no more than 24 hours later. I called back at 4p.m. today, 5/30/15, and was told that the Customer Relations Department is closed on weekends and I should receive a call from them on either Monday 6/1/15 or Tuesday 6/2/15. My Playstation Plus membership expires tomorrow and will not be renewed. My PS4 and PS3 will be traded in this week. My Sony HTC-150 sound bar will be sold. At this point I just want my money back so that I can buy a decent product from a decent company. Done with Sony after 20 years of supporting them because I get no support in return. Seriously, all I wanted was for them to call me and help.

Alright! I got a response from Charlie by phone after posting today and she was very helpful. She explained what happened when I had my issue escalated on 5/27 because after receiving my third defective KDL-48W590B (this one a factory refurbished unit with a 90 day warranty period to replace a defective set that was purchased with a 1 year warranty) I requested either a refund or a working television with a 1 year warranty. Apparently the expectations for the reply from the Customer Relations Department were set incorrectly. What I should have been told was that a reply after an escalation should take 24-48 business HOURS. This is quite different indeed. The Customer Relations Department is open from 9-6, 5 days per week, so that means that 48 business hours is actually 5.33 business days. That's over a week. So while I expected a reply within one business day as I was explicitly promised on 3 separate occasions by 3 separate Sony employees on 3 consecutive days, it was really over a week. The fourth day, today, 5/30, I was told that I should receive a reply either Monday 6/1 or Tuesday 6/2, which is when I took to the internet to post the complaint at the beginning of this conversation. That was all wrong though. Charlie explained that I should have been told to expect a reply, once my issue was escalated, within 5.33 business days. That's if you are available to answer the one phone call that could come any time on any business day. After she explained this she offered to replace my defective television with a new in box unit of the same model with a 90 day warranty. This would have been perfectly acceptable if there had not been 3 prior defective units and repeated issues even getting a reply from the Customer Relations Department. At this point I would expect at the very least a television with its original warranty period (I don't care if it's new or refurbished as long as it's guaranteed to work for longer than 3 months, especially if I have to go through this process again) or a refund. Maybe even an upgrade? Not from Sony. She indicated that maybe I can get a refund if I submit another copy of my receipt and wait for her to process it and call me back. Unfortunately I am travelling for work and will not have access to it again until Monday, 6/1 and then I can await her reply within 5.33 business days. Hopefully I don't miss her call and can get either a working, guaranteed product or a refund so that I can purchase a Samsung television (complete with 3 year warranty). I made it clear that I will be very upset if I do not receive a response by Tuesday, 6/9 as she promised. The follow-up e-mail that she sent is posted below: "Thank you for contacting Sony Electronics Inc regarding your KDL48W590B. This is to document that I contacted you over the phone to discuss options to resolve your issue today. As agreed, kindly reply to this message with attached copy of your Proof of Purchase. Once valid receipt is received, please allow 24-48 business hours for me to review your file."

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Wilson

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Talk to the store's manager.
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To contact product and tech support: Contacting Apple for support and service - this includes
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http://phrogz.net/css/HowToDevelopWithCSS.html
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How do I reach the customer relations team?

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