Why is there not a customer relations team on the weekend

i try and get in contact with customer relations on a saturday to find out about my replacment but get told they are closed yet they are the only ones that can help

Hi Andrew,
You're not giving us too much information, like where you live, which address you'd returned the phone to, how long it had been away (Thursday when?).
Not that we can do much here anyway, this is only a user to user column, but we could have advised on where you were trying to reach and given an opinion about the time scale, such as that might be worth.

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Is there not enough customer service reps to handle all the complaints

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I went to Verizon store in Pico Rivera to activate my military discount; my wife wasn’t asked to release account. Once again I was there almost an hour due to new ways to verify my identity. I had my California drivers license and my DD214 (military separation papers) but that wasn’t good enough. Thank God my vehicle registration was accepted for validation.
My contract will be complete November 2014 at which time I am seriously considering changing wireless service. And what a process to complain, verizon email must have been toomuch too handle
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(removed) I don't facebook or any of the others. Maybe your happy to give in to verizon hassle full way to complain. I will be sending this by U. S. mail as that is the only way in their contact us page. I think is (removed) for one of the biggest carriers to treat loyal customers with 10+ years. It is like all companys these days only the new customers get the discounts. But thanks for the help.https://community.verizonwireless.com/thread/817810
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Why is there not a customer relations team on the weekend

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