How do I redownload previous purchases? Itunes says that the items are downloaded, but when I select them in my library it says that the original file can not be located.

I've gotten a new computer, the hard drive of my original one had issues and I wasn't able to move all of my iTunes over to my nec pc. I went to the purchased area on my iTunes to redownload the missing stuff (music and tv shows), but it says that they all are already downloaded onto my pc. I do find the items in my library but they won't play, I get the option to "locate" the missing original files or "cancel". I've even tried simply repurchasing the tv series, but I get a message to go to my purchases to redownload. Any suggestions on what to do?

If you plug in your iphone, click on it in iTunes, and go to the apps section, it should be checked to sync apps if you want them to show up in iTunes as well as your iPhone. Once synced they will show on both.
Then if you click Apps under the Library header in the left panel of iTunes, you'll be able to permanently delete apps, removing them entirely from iTunes. Highlight an app's icon or a group of icons by holding down Shift and hit the delete key (or select Edit > Delete from the top menu or right-click on an icon and selecting delete).

Similar Messages

  • My audiobooks say "original file can not be located" when I try to play them. Why?

    All of my previously purchased audiobooks say "original file can not be located" when I try to play them. Why? They do not appear under the "purchased" area of the itunes store. Why? How do I fix this?

    I just posted a similar question -- five months later.  Did you ever find a solution?

  • My itunes library got screwed up some how. When i goto play a song in my library it says original file can not be located. how do i locate them

    when i go to play the selected song it says original file can not be found. do you want to locate the file. how do i locate the file?

    Have you moved, renamed or deleted the original files?
    Has another programme on your computer moved, renamed or deleted the files?
    Have you just created this iTunes Library?
    Have you recently added the missing music music from an external hard drive?
    If it's none of the above, what have you been doing recently? For example, have you been "sorting" your files in your file manager?

  • What do i do if my songs won't play and it says original file can not be located?

    My "original" I-tunes library is on my windows xp desk top and I have a macbook pro laptop library. I always accessed the original through home sharing but the library no longer shows up on my mac. On my desktop it says the song cant be used because the original file can't be located and there is 2 i-tunes shortcuts but neither will play music. I chose to locate the original but that doesn't work either. How do I fix this?

    Hello shaum9120,
    Thanks for the question, and welcome to Apple Support Communities.
    It sounds like iTunes has lost the file path for the music. The best step will be to follow part 4-6 of the following article (under the External drive section):
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    Here is an excerpt of Part 5 (see article for other important steps):
    Part 5: Copy music to your new computer
    To copy all your music files (including the library file that holds all your playlists and other settings) to your new computer:
    1. Locate the following folder on your new computer:
              Mac OS X: /Users/username/Music
              Windows XP: \Documents and Settings\username\My Documents\My Music\
              Windows Vista: \Users\username\Music\iTunes
              Windows 7 and Windows 8: \Users\username\My Music\iTunes
    2. Drag the "iTunes" folder in this location out to the desktop.
              From the Music folder to the Desktop on your new Mac:
              From the My Music folder to the Desktop on your new PC:
    3. Locate the external drive on your new computer:
              Mac OS X: On the desktop.
              Windows: In My Computer.
    4. Double-click on the external drive icon to open it.
    5. Drag the iTunes folder from the external drive to the Music folder (Mac OS X) or My Music Folder (Windows) on your new computer (from step 1 of this section). This can take a while if you have a lot of content.
    6. Open iTunes.
    You've now moved all your music, playlists, and other information like play counts and ratings from your old computer to your new one.
    Thanks,
    Matt M.

  • I have just downloaded all of my music into the new itune's however all of my music has an "!" buy it and I get an error saying "original file can not be found". How do I get my music back?

    I have just downloaded all of my music into the new itues, however; all of my music has an "!" but it and I get an error that says " original file can not be found".
    How do I get my music back?

    Ok, I had a glitch, forced to restart, and lost my train of thought.
    Reinstalling iTunes should fix the major issue that might have gone wrong, perhaps your explaination points will disappear and everything will be peachy again.
    But if they don't, you can open the XML file in iTunes Folder using a Text edit program to see what the common pathname is to the iTunes Music folder or where your content is located.
    If you moved the itunes folder, it needs to go back.
    I can't  download iTunes to my Vista virtual machine to test it out right now because iTunes is down, so I can't verify the pathname, perhaps your issue and the iTunes being down are related somehow?
    You don't want to import all your music again, but it's a option, but you lose all your playlists, that's what I'm trying to recover.
    If oyu don't have a whole lot of playlists, then simply select all the explaimation point music and delete, select File from the menu and import your itunes folder again.

  • I just recently got an iPod touch 5 and it won't let me download apps. It says they are free but when I install it , it keeps popping up saying before purchasing I must tap continue to verify my purchase something like that. Idk what to do. !!!!!

    I just recently got an iPod touch 5 and it won't let me download apps. It says they are free but when I install it , it keeps popping up saying before purchasing I must tap continue to verify my purchase something like that. Idk what to do. !!!!!

    Yes. You can set the payment method to "None" once you log into iTunes on your PC/Mac. I have it set up this way.

  • FCP X can't import iTunes music - says "The song "Warp Factor" could not be used because the original file could not be located."

    FCP X can't import iTunes music - says "The song "XXXXX" could not be used because the original file could not be located."
    I saw the reply that iTunes was probably moved. I restored it from Time Machine when my hard drive crashed. How do I fix it to import into FCP X?

    I figured it out by going into iTunes and clicking on the Library link under File. This bring up a box that allows the music files to be reconnected to the iTunes music folder.
    FCP X now sees the music and it can be placed into the project timeline.

  • How can I relocate songs from my Itunes? Itunes tells me that the original files can not be found! can someone help?

    How can I relocate songs from my Itunes? Itunes tells me that the original files can not be found! can someone help?

    punzete wrote:
    I can't do it that way. I erase these songs from the iTunes Library, but when I sycronize the iPhone, all these songs are copied again to the Library. Isn't there any way to stop that? Everything I buy on iTunes Store through my iPhone cannot be erased from the iPhone?
    WHY can't you do it the way 100 million people do it?

  • I purchased a song on itunes and its file can not be located. its in my library but i cant play the song

    I purchased a song on itunes and its file can not be located. Its listed in my library but can not play. A message pops up that read. Can not locate file then it gives me an option to locate. When I click locate it opens a box. Dont know what to do after that

    Hi TKCDM1!
    You should try to get this purchase onto your iOS device by using the suggestions in the following article:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I have purchased Adobe expert PDF and in my order update it says its available in my downloads but when I go into my downloads there is nothing there

    I have purchased Adobe expert PDF and in my order update it says its available in my downloads but when I go into my downloads there is nothing there

    That is my problem when I click the link to access my download there is no download available on my account.  I purchased Adobe exportPDF 6 days ago but never got an e-mail to confirm that my payment had gone through and that it was available to download although the payment has been deducted from my visa card.  I went through the FAQ and was directed to my account which showed that the payment was confirmed and export PDF was available to download. I followed the link to my downloads but it says I have no downloads.  So the transaction is showing in my subscriptions but not in my downloads section.  My order number is AD005040367IE.

  • HT1725 I downloaded a full cd album from iTunes it said it had been downloaded but when I listened to them it only played a small part of each song then it stopped. What do i do? I don't want to have to download them again. Thanks

    I downloaded a full cd album from iTunes it said it had been downloaded but when I listened to them it only played a small part of each song then it stopped. What do i do? I don't want to have to download them again. Thanks

    Other people have been having similar problems with songs over a number of days, I assume that there has been a problem with Apple's servers.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

  • I upgraded my old mac to snow lepord and now when i try to play music in my i tunes it says "file can not be located" but it still lists all of my music

    I upgraded my old mac to snow lepord and now when i try to play music in my i tunes it says "file can not be located" but it still lists all of my music

    Use Spotlight Search (the magnifying glass on the top right-hand corner of your menu bar) to locate your music files. Then point iTunes to those files.

  • Trying to add podcasts to shuffle I tunes says they are there but when I play them only a few are available?

    trying to add podcasts to shuffle I tunes says they are there but when I play them only a few are available?

    Hello rhdarby2,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iPod shuffle: Playing audiobooks and podcasts
    http://support.apple.com/kb/HT1831
    Adding Audiobooks and Podcasts to iPod shuffle
    The Autofill feature of iTunes will not add audiobooks and podcasts to any iPod model. They can be manually added by dragging them to the iPod shuffle in iTunes.
    For iPod shuffle (3rd generation), you must enable Manually manage music in the Summary tab to drag songs to iPod shuffle. Additionally, you can automatically sync audiobooks using the Music tab and sync podcasts using the Podcasts tab in iTunes.
    Have a nice day,
    Mario

  • Itunes can't play the file because the original file can not be found

    There is many things wrong with that message and I don't know why.
    I had around 30 songs off an album on my computer
    I put the album on Itunes
    I edited them and then they played fine
    I put them on my ipod and then deleted them off coz i wanted to put something else on
    but i found out I had more space to put the other 30 songs I had from before back on so I went to the album
    when I wanted to play a song it said "Itunes Can't play the file because the original file can not be found"
    1) The original file was on my computer, in the exact place where I left it last time when Itunes played it
    2) I did not change the file path name
    3) I did not change the folder path name
    4) The songs aren't corrupted
    5) They play fine on other programs
    I deleted them all off and took them on again and they played fine but whey did they keep stuffing up before?

    The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
    In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
    tt2

  • I get an error message saying that the original file could not be located on about half the songs in my library. Not all but half.

    I'm unable to play approx. half the songs in my library. I get an error message saying that the original file could not be located. I am asked if I want to locate the file, I click locate and get  a screen with a list of confusing looking files and nothing seems to solve the problem. As is probably apparent by now I am not particularly computer literate. I don't understand why this problem occurs on only half my library.

    This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    tt2

Maybe you are looking for