How do i report a theft of my unlimited data plan?

my unlimited data plan was taken from me covertly. what recourse do i have?

Hi Docmckee90,
Let's locate your missing data! Having the right plan for your usage is important. We want every experience to be awesome and accurate. I apologize that this did not occur. When did you lose your unlimited data? Did you perform an upgrade at the 2 year pricing?
Thanks,
Pamela_VZW
Tweet us @vzwsupport

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http://sharepoint.stackexchange.com/questions/38492/reporting-against-a-form-library
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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How do I get Verizon to honor unlimited data plan stated on receipt?

I was among those who upgraded their phones during the "glitch" that allowed customers to keep their unlimited data plans. Our two new iPhone 5s' arrived this week, along with receipts for each that, as far as I can tell, maintain our unlimited data plan.
When I called to activate the phones, the rep told me he couldn't guarantee we would keep the unlimited plans after activation, and the activation (along with the potential change to the 2GB plan) was irreversible. I asked to speak to a supervisor, who told me we still have the option for unlimited data and that it was just our luck of the draw. I took this to mean we lucked out with the glitch. However, when the rep got back on the line he said the supervisor meant that when he (the rep) activates our phones, it will kick us to the 2GB plan, and he may be able to switch us back to the unlimited if he acts fast enough, but it was no guarantee (hence "luck of the draw"). I decided to not act just yet and got off the phone.
So, is the rep pulling my leg? I understand I got to this point through what was later revealed to be a glitch, but I thought Verizon stated to the press they would honor the orders, not to mention I have receipts showing the new phones and our current plan that we've had for years.
How should I proceed with this? Thanks for any help.

Fortunately in all my dealings with the court system "written" takes a great sway over intent. You have someone sell you a service and they write this order is final with the additions etc. Then on the day the goods or services are provided the company states this was not supposed to be agreed to (intent) the contract is based on what was written and agreed to.
I am presently locked into a simular situation now with a home improvement contractor. On the contract it stated the job must be completed no later than October 13, 2013 or sooner. Its signed by them and us. Now they missed the contract date, they are claiming the agent for the company had no right to do so. They keep pushing the date further and further away.
Went a filed a court claim for the large money we paid plus simple interest on the amount. Also found another company who will do the job now at a cost $4,000.00 more than the other company. In my state the court can grant me either as relief. Also not doing the job is criminal in nature so we can file a police complaint for grand larceny. Bad business practice.
Evidently the company was served with the summons last week. Since they called and said the work will be done complete Tuesday, Wednesday and Thursday.
They have to honor what was written. Same thing with Verizon via their press release.
I remember years ago an online retailer had a typo in their ad, the price should have been $250 but the printed ad said $25 in that case the companies ad had a disclaimer which said not responsible for typographical errors. In this case verizon had no such disclaimer at the check out process.

How do I get my unlimited data plan back

Upgraded my phone at a verizon booth in a SAM's club and was told that nothing would change on my plan. They activated the phone and got everything all set up so I didn't skip a beat. A couple days later I receive a text from VZW that I was close to going over my data minutes so knew something was wrong. Called VZW and sure enough was told that unlimited data was not longer provided and since I upgraded my phone I lost the plan. I explained I had not been given that piece of information and if had I would not have changed phones as the unlimited data is more important to me. The VZW I talked with was verify helpful and said I should have been told, that since I was not told he would send a request to corporate to get the unlimited data back for me. He even bumped me up from 2G to 5G with no cost to me so that during the 48 hours that this could take I wouldn't incur any costs. I was so very pleased and assumed all was ok. Then yesterday I receive another text from VZW again telling me my data was close to going over my plan. Surprised I called VZW today and again talked with a rep who was very pleasant but informed me that the request sent to corporate was rejected and guess what, I wasn't informed and now it is past the 14 days so I can't return the phone and re-establish my plan back to how it was prior to the new phone. I was told I had been sent a email telling me this was rejected but I have no record of an email. I don't understand why I get texts when I' close to going over data but they wont send a text to tell me a request has been rejected and this is sent to some bogus email account that I'm not aware of or even a notification sent where I can go into my vzw account and call up the notification of reject... nothing... then I'm told the only way I can get in touch with corporate is to via mail.... really.... a company that's business is smart phones, who communicates with me via texts, emails, and I can't get in touch with them other then mail. So because I upraded my phone, I am now under a 2 year contract again, so can't just cancel my account without penalty and I have no unlimited data. How is that customer service.

Yes I was told I could return my phone within 14 days; however, when the vzw customer service rep I toalked with told me they agreed I should have been told this important piece of information and submitted an "Inactive Price Request" to Corporate on my behalf, I assumed after the 48 hour waiting period that my data had been restored since I was NOT NOTIFIED by vzw that they had rejected the request. By the time I was texted again from vzw that I was close to exceeding my data plan it was past the 14 days and vzw will not honor returning the phone at this point. What I find interesting is the vzw is great about sending text and emails when a person is close to exceeding or exceeding their plan however they were not able to send me a text or email telling my they had rejected my request to reinstate my unlimited data plan. A bit sneeky and unprofessional in my opinion.

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budone wrote:
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<< Email removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

When you do an Assumption Of Liability (AOL) you are transferring the financial responsibility of the lines to someone else. This means if you have 2 lines 123-456-7890 and 223-456-7890 and you allow the AOL to me I get those numbers and must pay for them until the contracts are completed. I do not get your unlimited data plan. You cannot transfer a feature like unlimited data from your line to someone else's already existing account. If you wanted to keep the numbers then I would just continue to pay online every month until you come back to the U.S. Otherwise, you would just disconnect and pay the ETF.

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Think of this and be amazed. If Verizon is trying its best to get customers off unlimited data by any means possible, and quite frankly tell you once you purchase any device on subsidy or the Edge program you lose unlimited. Now the Worry Free Guarantee states within 14 days if you change your mind you can pay a $35 restocking fee, and go back to your old plan.
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I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? Any other advise in this matter would be greatly appreciated.
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The only "unlimited" plan I can think of where this would not apply is the old Connect plan for multimedia/basic phones. That unlimited data, on devices such as the LG Voyager, EnvTouch, and other "multimedia" devices is not the same.
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How does Verizon expects me to let my unlimited plan go if they are not offering anything remotely close to it?

My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....

amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint.

How do i report a theft of my unlimited data plan?

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