How do I stop the message "user name or password for iCloud is incorrect" from popping up 2 times in a row when i try to get mail from other accounts? thank you in advance

Question

How do I stop the message "Cannot get mail. The user name or password for iCloud is incorrect" from popping up 2-4 times consecutively every time I choose MAIL on my iPhone 4,  7.1.1  I have to select "OK" 2-4 times each time before I can read other email accounts.  I used to have an "@me.com" account which I think was automatically changed to an "@icloud.com account."  I opened a new iCloud.com account yesterday because I could not figure out how to get in the old ones.  I want to delete the original @me & original iCloud account.  When I try to delete the account, they tell me my DOB is wrong. I just want those pop ups to stop.  Thanks in advance for your help.

Answer 1

Hi Suzanne,
It sounds like you’re running into a password issue with an older Apple ID that’s setup on your iPhone, which is preventing you from removing an iCloud account from your device. Take a look at the article linked below, it outlines all of the possible ways to change an Apple ID password.
If you forgot your Apple ID password - Apple Support
After you enter your Apple ID, there are three ways you can change your password:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
So long,
-Jason