How do people who upgrade online find out about the status of their order?

I have been waiting over a week for my order and have tried phoning but they tell me because it was an online order I have to use the webchat which doesnt work. Can somebody tell me where I can find out what is happening with my order.

I have been waiting over a week for my order and have tried phoning but they tell me because it was an online order I have to use the webchat which doesnt work. Can somebody tell me where I can find out what is happening with my order.

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