How far does Oracle Support extend?

Hi,
I have a problem determining how far I am covered by oracle support in a particular circumstance. I intend to use the DMBS_LDAP package to connect to a CAS authentication server.
1. Am I covered by Oracle Support in this scenario?
2. If I am covered, to what extent?/what cover will be provided?
Thanks,
JIM

JIM wrote:
Justin and Billy, from what you have implied. Oracle will support their services to the nth degree, providing there is proof of bug.
Obviously the do not support third party tools. However, Oracle will not refuse support on the issue if I am connecting to a non-oracle product, such as in the scenario I described.Almost. You also need to show that the bug in the Oracle s/w is not caused by a "3rd party" s/w or unsupported/non-certified configuration combinations.
For example, last time I looked Oracle 11.2.x RAC was not certified for VMware. It is certified for OL5.x. So what happens regarding support when you run into a RAC error on OL5.x in a VMware VM? Had this discussion with an Oracle VP last year and he said along the lines of that support will be willing to assist, to the extent of certified o/s support, running on VMware - but should they suspect that virtualisation is the cause (or part of the problem), then one cannot expect support.
So in your case - if you do a DBMS_LDAP search and that crash and burn, Oracle will support that if it is a bug. However if you tried a funky method outside the LDAP specs against a proprietary half-baked implementation of LDAP, then you are on your own.
Anyway, that is my understanding of the issue...
FWIW, been using DBMS_LDAP for some years now against Microsoft Active Directory (authentication and SSO integration, and dealing with escalations and so on that needs organigram data) - no issues. DBMS_LDAP works fine against AD in our case.

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    4 ETW000                                                                                                  45  0.160336
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    4 ETW000                                                                                                  41  0.160377
    4 ETW000  [     dev trc,00000]      xcnt=1,row_i=0,row_pcnt=0                                             20  0.160397
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    4 ETW000  [     dev trc,00000]    next() of C_0000, rc=0                                                  27  0.160467
    4 ETW000  [     dev trc,00000]    fetch() of C_0000, #rec=1, rc=0, rcSQL=0                                28  0.160495
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    4 ETW000                                                                                                  91  0.160586
    4 ETW000  [     dev trc,00000]   -> StmtCacheFree(DBSL:C_0000)                                            24  0.160610
    4 ETW000  [     dev trc,00000]    CURSOR C_0000 CLOSE resultset on connection 0                           20  0.160630
    4 ETW000  [     dev trc,00000]  } DbSlHDBRead(rc=0)                                                       34  0.160664
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=43,arg_p=00000001400FAB06)             25  0.160689
    4 ETW000  [     dev trc,00000]  INFO : SAP RELEASE (DB) = 740                                             19  0.160708
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    16  0.160724
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=41,arg_p=00000001400FAB98)             49  0.160773
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    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=14,arg_p=0000000002055888)             22  0.160814
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    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    19  0.161077
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    4 ETW000  [     dev trc,00000]  db_con_check_dirty: 1 open cursors, tx = NO , bc = NO                     18  0.167818
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    4 ETW000                                                                                                  32  0.168129
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    4 ETW000  [     dev trc,00000]   -> allocIndicator(in_out=1,row_cnt=65536)                                20  0.174103
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