How many problems before enough is enough?

Question

I guess this is more of just a vent then anything else but hopefully it will help in getting a resolution.
I signed up with Verizon about 9 months ago because my girlfriend has Verizon and we wanted to make it easy mobile to mobile. That would be a mistake I would surely regret for the rest of the year and continuing into this year.
I originally signed a 1 year contract with my local Verizon store and got an HTC Thunderbolt, at the time what the rep in the store said to be the best trouble free device out there. Turns out he was surely wrong. I had multiple different issues from text messaging going to random people in my phone, losing service constantly, phone freezing, phone restarting, and several other problems. We must have exchanged that HTC close to 6 times before they finally sent me a replacement LG Revolution. Sure enough different problems would now come up. The phone would lose its cellular data network almost daily. I had issue after issue trying to make and receive calls, not to mention my internet working maby 20% of the time. I took the phones into local Verizon stores so they could see the problems and emailed screen shots of the issues to level 2 techs as well. We replaced that device a couple times before an update from Android crashed it again and Verizon sent me a new device again. Now were at the Motorolla Bionic. Seems to be a pretty good phone but one major draw back, I still lose data service often. I have to take the battery out of the phone and sometimes do a full master reset to get it back. I have NO apps loaded and the problem is there. I switch to CDMA Only thinking poor 4g coverage in my area is the problem but it still continues.
I have spent hours upon hours on the phone with Verizon. Had so many times that a rep said they would call me back and never did. Promises made by one rep then never a call back and when I call in again that person is in a different center and this person tells me that the previous promise could not happen ( for example, replacing a defective device with a NON Certified phone and new one instead) One night I spent 4 hours on the phone with Verizon, LG, Verizon then Verizon level 2 again. I must have over a full work week in time on the phone trying to fix things.
Now for the last couple months there are errors on my bill? They are charging me for old returned defective devices. They charged me in November for a device I returned. There system shows it returned! but they took forever to fix the charge so last months bill was $600 over my normal. I wouldn't pay it of course but they issued me a credit. Problem is the Credit they issued could not be shown until this months bill. I was promised a call at end of billing so we can straighten it all out and guess what, NO CALL AGAIN. So I called today and they got me a credit for that device and its on my bill. BUT  now there is a new charge for a device returned 5 months ago. Once again they show it being returned and have no idea why I am charged again. So we are back in same place seeking a solution to the problem again. Lets see if this rep calls me back as promised, my money is on NO....
How much of this back and forth horrible service and devices is enough? I have 3 months left on my contract but they say I have early cancellation fees if I terminate the two lines I signed.
I have paid my bill every month early, never gotten any compensation for my problems. Nothing but more problems and more issues. I miss T-Mobile and AT&T, never had this many problems with them!!!!

Answer 1

Maybe they should be there to help you?
OH holy ****, what a concept.
...especially considering that our local Wal-mart's connection center associates have proven more knowledgeable and helpful than any associate the local VZW store has. All they see money. All they think about are the things they can say to get it. Signed up in October, got <a Thunderbolt> and cannot wait to get the **** off Verizon (oh and only took three months for my corporate discount to be applied. After the first 24 hours of time spent on hold with them, I quit keeping track). Unless their game plan is "get bought out by AT&T," they should really rewrite the book.
<Keep it clean, Thank you>
Message was edited by: Verizon Moderator